Legal Page

• French version

  • Dernière mise à jour : Septembre 2016

    À propos de Van Cleef & Arpels  et de la présente Politique de confidentialité

    Van Cleef & Arpels, filiale de Richemont International SA, a son siège social au 8 Route des Biches, CH-1752 Villars-sur-Glâne, Suisse.  Dans la présente Politique de confidentialité, nous utilisons le terme Van Cleef & Arpels (et « nous », « notre » et « nos ») pour désigner le siège social de Van Cleef & Arpels dont l’adresse est indiquée ci-dessus, ainsi que ses sociétés affiliées et ses boutiques. 

    Veuillez consacrer quelques instants à la lecture de la politique suivante qui explique comment nous recueillons, utilisons, divulguons et transférons les informations personnelles que vous nous fournissez sur nos sites Internet, applications mobiles (conjointement les « Plateformes »), lorsque vous visitez une boutique de Van Cleef & Arpels ou que vous communiquez avec le concierge de Van Cleef & Arpels par téléphone, ou encore lorsque vous interagissez avec nous sur les plateformes de médias sociaux.  Elle explique également comment nous collectons des informations grâce à l’utilisation de cookies et de technologies connexes lorsque vous utilisez nos Plateformes. 

    Mises à jour de la présente Politique de confidentialité

    Nous pouvons mettre à jour la présente Politique de confidentialité à tout moment. En cas de mise à jour, nous publierons les modifications sur cette Plateforme.

    Informations que vous nous fournissez et comment nous les utilisons

    Pour accéder à certaines zones de notre Plateforme, vous devrez vous inscrire auprès de nos services.  Au cours du processus d’inscription, il vous sera demandé de fournir des informations personnelles vous concernant (notamment votre nom, adresse, date de naissance, courriel, numéro de téléphone et, si vous effectuez un achat avec nous, certaines informations de paiement). En saisissant vos coordonnées dans les champs requis, vous permettez à Van Cleef & Arpels de vous fournir les services que vous sélectionnez. 

    En outre, nous pouvons également recueillir des informations personnelles auprès de vous lorsque vous communiquez avec nous (par exemple, si vous nous contactez pour une question concernant un de nos produits ou services), lorsque vous fournissez vos coordonnées au moment de la visite de la boutique Van Cleef & Arpels ou lorsque communiquez avec le concierge de Van Cleef & Arpels par téléphone. Veuillez noter que nous pouvons enregistrer les appels que vous effectuez auprès du concierge de Van Cleef & Arpels à des fins de sécurité, de formation et d’amélioration de nos services.

    Si vous choisissez d’interagir avec Van Cleef & Arpels via une plateforme de média social ou un autre service de tiers, nous recueillerons les informations que vous nous avez fournies par le biais de ladite plateforme.

    Nous recueillerons également automatiquement certaines informations concernant les visiteurs de notre Plateforme, décrites dans la section intitulée « Cookies et autres informations que nous recueillons automatiquement », ci-dessous. 

    Nous utiliserons les informations que nous recueillons auprès de vous pour :

    ·                gérer et répondre aux demandes de réparation, ainsi que pour fournir des services après-vente ;

    ·                traiter vos questions et demandes de renseignements ;

    ·                envoyer des communications liées au service, y compris des annonces et des messages administratifs tels qu’une confirmation de commande ;

    ·                vous envoyer des communications marketing (y compris des courriels) nous concernant et concernant d’autres partenaires tiers, conformément à vos préférences de communication (veuillez consulter la section « Modifier ou supprimer vos informations personnelles » ci-dessous pour obtenir de plus amples informations sur la manière dont vous pouvez contrôler ces mises à jour) ;

    ·                mener des études de marché dans le cadre de l’amélioration constante des services que nous fournissons à nos clients ;

    ·                empêcher les fraudes et autres activités interdites ou illégales, ainsi que dans le cadre de nos efforts visant à maintenir la sécurité de notre plateforme ; et

    ·                comprendre l’utilisation de notre Plateforme afin que nous puissions constamment améliorer les services de notre Plateforme et d’autres offres. 

    Cookies et autres informations que nous recueillons automatiquement

    Comme la plupart des Plateformes, Van Cleef & Arpels enregistre les adresses IP et utilise des cookies ainsi que d’autres technologies similaires qui nous permettent de vous reconnaître et de personnaliser votre expérience. Nous obtenons ainsi également des informations sur la manière dont les visiteurs accèdent à notre Plateforme.  Vous pouvez trouver ci-dessous davantage d’informations concernant la manière dont nous utilisons les cookies et les technologies connexes. 

    Qu’est-ce qu’un cookie ?

    Les cookies sont des fichiers textes contenant de petites quantités d’informations, qui sont téléchargés sur votre ordinateur ou appareil mobile lorsque vous visitez un site Internet ou une application mobile. Ils sont utilisés pour reconnaître votre ordinateur lorsque vous vous déplacez entre différentes pages d’un site Internet ou lorsque vous revenez sur un site Internet ou une application mobile que vous avez déjà visité(e). Les cookies sont largement utilisés dans le fonctionnement de plateformes de travail, pour améliorer leur fonctionnement, ainsi que pour fournir des informations aux propriétaires de la plateforme. 

    Nous utilisons des cookies pour améliorer l’expérience en ligne de nos visiteurs (par exemple, pour nous rappeler de vos préférences de langue et / ou de produit) et afin de mieux comprendre comment notre plateforme est utilisée. Les cookies peuvent par exemple nous dire si vous avez déjà visité notre Plateforme ou si vous êtes un nouveau visiteur. Ils peuvent également nous aider à faire en sorte que les publicités que vous voyez en ligne soient plus pertinentes et centrées sur vos intérêts.

    Il existe deux grandes catégories de cookies :

    ·                Des cookies de premier niveau, dont se sert directement Van Cleef & Arpels sur votre ordinateur ou appareil mobile. Ils sont utilisés uniquement par Van Cleef & Arpels pour reconnaître votre ordinateur ou appareil mobile lorsqu’il revient sur notre Plateforme. 

    ·                Des cookies tiers dont se sert un fournisseur de services tiers sur notre Plateforme et qui peuvent être utilisés par le fournisseur de services afin de reconnaître votre ordinateur ou votre appareil mobile lorsqu’il ou elle visite d’autres plateformes. Les cookies tiers sont généralement utilisés à des fins de publicité ou d’analyse de la plateforme.

    Les cookies peuvent rester sur votre ordinateur ou appareil mobile pendant différentes périodes de temps.  Van Cleef & Arpels utilise à la fois des « cookies temporaires » et des « cookies permanents ». Les cookies temporaires existent tant que votre navigateur reste ouvert et sont supprimés automatiquement une fois que vous fermez votre navigateur. Les cookies permanents survivent après la fermeture de votre navigateur et peuvent être utilisés pour reconnaître votre ordinateur ou votre appareil mobile lorsque vous ouvrez votre navigateur et surfez à nouveau sur Internet. 

    Quels cookies utilisent Van Cleef & Arpels ?

    La Plateforme se sert uniquement des types de cookies suivants sur votre ordinateur ou appareil mobile :

     

    Type de cookie	Objectif
    Cookies nécessaires à des fins essentielles	Ces cookies sont indispensables pour vous garantir des services sur cette Plateforme et vous garantir l’utilisation de certaines de ses fonctions, telles que l’accès à des zones sécurisées. Sans ces cookies, certains services que vous avez demandés, comme les pages de transaction et les comptes de connexion sécurisée, ne seraient pas possibles.
    Cookies de fonctionnalité	Ces cookies servent à diverses fins liées à la présentation, aux performances et aux fonctionnalités de cette Plateforme. Leur but général est cependant d’améliorer l’expérience des visiteurs et la qualité de cette Plateforme.  Par exemple, certains de ces cookies permettent aux visiteurs de spécifier la langue, un produit ou d’autres préférences de plateforme.
    Cookies analytiques	Ces cookies sont utilisés pour collecter des informations sur la manière dont les visiteurs utilisent notre Plateforme.  Les informations recueillies n’identifient pas de visiteur individuel et sont agrégées. Elles intègrent le nombre de visiteurs sur notre Plateforme, les plateformes ayant dirigé lesdits visiteurs vers notre plateforme, ainsi que les pages qu’ils visitent sur notre Plateforme.  Nous utilisons ces informations pour nous aider à gérer notre Plateforme plus efficacement, pour réunir des informations démographiques générales, ainsi que pour surveiller le niveau d’activité sur notre Plateforme.
    Cookies publicitaires	Lorsque vous visitez notre Plateforme ou que vous cliquez sur des publicités ou des zones promotionnelles sur la Plateforme, ces cookies sont utilisés pour vous fournir des publicités plus pertinentes et centrées sur vos intérêts. Ils sont également utilisés pour limiter le nombre de fois que vous consultez une publicité ainsi que pour aider à évaluer l’efficacité de la publicité et des promotions. Ils sont généralement placés par des réseaux publicitaires avec notre autorisation. Ils se souviennent de votre visite d’une plateforme et ces informations sont partagées avec d’autres organisations, comme des annonceurs.
    Partage de contenu et cookies de réseautage social	Ces cookies permettent aux utilisateurs de partager des pages et leur contenu par le biais de réseaux sociaux tiers et d’autres plateformes. Les sociétés qui se servent de ces cookies peuvent également utiliser vos informations à des fins de publicité ciblée sur d’autres plateformes.

    Des informations plus détaillées sur les cookies spécifiques utilisés sur cette Plateforme et par des tiers sont fournies dans notre outil de consentement à l’utilisation de cookies.  Vous pouvez utiliser cet outil de consentement à l’utilisation des cookies pour contrôler vos préférences de cookies.

    Comment contrôler ou supprimer des cookies

    Vous avez le droit de choisir d’accepter ou non des cookies, et nous vous expliquons ci-dessous comment vous pouvez exercer ce droit. Toutefois, veuillez noter que si vous choisissez de refuser des cookies, vous ne pourrez pas utiliser toutes les fonctionnalités de notre plateforme. 

    Vous pouvez définir vos préférences de cookie à l’aide de notre outil de consentement à l’utilisation de cookie ou en modifiant les paramètres de votre navigateur de sorte que les cookies de cette Plateforme ne puissent pas être placés sur votre ordinateur ou appareil mobile. Pour ce faire, suivez les instructions fournies par votre navigateur (généralement situées dans les fonctions « Aide », « Outils » ou « Modifier »). 

    Outil de consentement à l’utilisation des cookies

    Pour davantage d’informations sur les cookies, y compris pour savoir quels cookies ont été placés sur votre ordinateur ou appareil mobile, et comment les gérer et les supprimer, rendez-vous sur www.allaboutcookies.org etwww.youronlinechoices.eu.

    Adresses IP

    Nous pouvons recueillir des informations sur votre ordinateur ou votre appareil mobile, y compris, le cas échéant, votre adresse IP, votre système d’exploitation, vos horaires de connexion et le type de navigateur. Nous utilisons ces informations pour mieux comprendre comment les visiteurs utilisent notre Plateforme, ainsi qu’à des fins de rapport interne. Nous pouvons anonymiser et partager ces informations avec des annonceurs, des promoteurs ou d’autres entreprises.

    À propos de la publicité

    [Les Plateformes peuvent faire appel à des tiers, tels que des annonceurs de réseau et des échanges d’annonces pour vous fournir des publicités sur des plateformes de tiers une fois que vous avez quitté nos Plateformes. Nous pouvons en outre utiliser des fournisseurs tiers de services analytiques ou autre afin d’évaluer et de nous fournir, ou de fournir à d’autres tiers, des informations relatives à l’utilisation des Plateformes, ainsi qu’à la visualisation de publicités et de notre contenu. Les annonceurs de réseau sont des tiers qui affichent des publicités pouvant se fonder sur vos visites des Plateformes, ainsi que sur d’autres applications et sites que vous avez visités. Les diffuseurs tiers d’annonces nous permettent de cibler pour vous les publicités, ainsi que les produits et services qui pourraient vous intéresser. 

    Nous ne contrôlons pas les technologies de traçage de tiers, même si elles sont associées à nos Plateformes ou nos publicités. Les déclarations relatives à nos pratiques ne s’appliquent pas aux méthodes de collecte d’informations utilisées par ces tiers et d’autres entités concernant l’utilisation des informations que lesdits tiers ou autres entités recueillent. Les conditions générales d’utilisation, politique de confidentialité, autorisations, avis et choix pertinents de tiers doivent être consultés à l’égard de leur collecte, stockage et pratiques de partage. Nous ne faisons aucune déclaration concernant les politiques ou les pratiques d’annonceurs, de réseaux ou d’échanges publicitaires tiers, ni à l’égard de tout tiers associé. 

    Vous disposez de choix concernant la fourniture de publicités. Vous pouvez choisir de ne pas recevoir certains types de publicités comportementales en visitant les sites Internet de tiers et décrits dans la section ci-dessus intitulée « Comment contrôler ou supprimer des cookies ». Nous ne sommes pas responsables de l’efficacité ou de la conformité des options de désengagement de tout tiers.

    Partage de vos informations

    Nous ne louons pas, ne vendons pas et ne partageons pas vos informations personnelles avec d’autres personnes ou entreprises non affiliées sauf dans les circonstances suivantes :

    ·                à des fournisseurs tiers fournissant des services en notre nom, tels que pour les paiements en ligne ou autres, le traitement de transactions par carte de crédit, la gestion de chèques et la prévention de la fraude ;

    ·                nous pouvons divulguer vos informations personnelles à tout organe d’application de la loi, tribunal, régulateur, autorité gouvernementale ou autre tiers lorsque nous avons les raisons de penser que cela est nécessaire afin de se conformer à une obligation légale ou réglementaire, ou autrement afin de protéger nos droits ou les droits de tout tiers ; et

    ·                nous pouvons divulguer vos informations personnelles à tout tiers effectuant l’acquisition de la totalité ou la quasi-totalité de nos actifs et nos activités ou vers qui nous transférons la totalité ou la quasi-totalité de nos actifs et nos activités. Dans l’hypothèse d’une telle vente ou transfert, nous déploierons des efforts raisonnables afin d’assurer que l’entité à laquelle nous transférons vos informations personnelles les utilise d’une manière qui sera conforme à la présente Politique de confidentialité.

    Transferts internationaux

    Les informations que nous recueillons peuvent être transférées, stockées et traitées dans tout pays ou territoire dans lequel une ou plusieurs de nos sociétés affiliées ou fournisseurs de service tiers sont situés ou entretiennent des installations. Bien que certains autres territoires ne disposent pas des mêmes normes de protection des données que celles de votre pays d’origine, nous continuerons à protéger les informations personnelles que nous transférons conformément à la présente Politique de confidentialité. 

    Protection de vos informations

    Nous souhaitons que l’utilisation de notre Plateforme se fasse en toute confiance et nous nous engageons à protéger les informations personnelles que nous recueillons. Nous limitons l’accès à vos informations personnelles aux employés ayant raisonnablement besoin d’y avoir accès, afin qu’ils vous fournissent des produits ou services ou qu’ils s’acquittent de leurs tâches professionnelles. Nous disposons des mesures de protection physiques, électroniques et procédurales, techniques et organisationnelles, pour protéger les informations personnelles que vous nous fournissez contre tout traitement non autorisé ou illégal, ainsi que contre toute perte, destruction, dommage ou destruction accidentels.

    Comment faire pour modifier, supprimer ou accéder à vos informations personnelles

    Vous avez le droit de demander l’accès à toute information personnelle que nous détenons à votre égard dans nos dossiers, de corriger toute inexactitude et de mettre à jour toute information périmée. Vous pouvez également nous demander de ne pas vous envoyer de communications directes de marketing (veuillez cependant noter que nous pouvons continuer à vous envoyer des communications liées à des services (c.-à-d. des communications non commerciales), comme des courriels de mise à jour ou concernant le statut de vos commandes). Si vous souhaitez exercer l’un quelconque de ces droits, écrivez-nous à l’adresse indiquée ci-dessous. 

    Vous pouvez vous désabonner des courriels de communication marketing à tout moment en nous envoyant un courriel à l’adresse mentionnée ci-dessous dans la section intitulée « Nous contacter » ou en cliquant sur le lien « Désabonnement » dans tout courriel marketing de Van Cleef & Arpels. 

    Nous contacter

    Si vous avez des questions ou des commentaires concernant la présente Politique de confidentialité, ou des questions liées à la confidentialité en général, veuillez nous contacter à l’adresse indiquée ci-dessous. Vous pouvez également utiliser cette adresse si vous souhaitez demander l’accès aux informations personnelles que nous détenons à votre égard, ou pour vous désabonner de tout courriel de communication marketing.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.  

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Chinese version

  • 最近更新：2016年9月

    关于梵克雅宝和本隐私政策

    历峰集团分公司梵克雅宝的注册办公地址为瑞士8, Route des Biches, CH-1752 Villars-sur-Glâne。在本隐私政策中，我们使用梵克雅宝一词（以及“我们”和“我们的”）来指位于上述注册地址的梵克雅宝总部、分支机构和专卖店。

    请花一些时间阅读以下政策，其中解释了我们将如何收集、使用、披露和传输您通过我们的网站、移动应用程序（统称为“平台”）提供给我们的个人信息，当您造访梵克雅宝专卖店或通过电话联络梵克雅宝接待处时可能需要向我们提供此类信息。本政策还解释了在您使用我们的平台时，我们如何采用 cookie 及相关技术来收集信息。

    本隐私政策的更新

    我们可能会不时更新本隐私政策。届时，我们会将变更发布在本平台上。

    您提供给我们的信息以及我们如何使用

    为了进入我们平台的特定栏目，您可能需要在我们的平台上进行注册。在注册过程中，您需提交自己的个人信息（包括您的姓名和住址、出生日期、电子邮箱地址和电话号码，如果您购买我们的产品，还需要提供付款详细信息）。当您在所要求的栏中输入自己的详细资料时，即授权梵克雅宝向您提供所选择的服务。

    除此之外，当您与我们通信（例如，如果您联系我们并咨询某种产品或服务）、造访梵克雅宝专卖店或通过电话联络梵克雅宝接待处而提供您的详细资料时，我们也可能会收集有关您的个人信息。请注意，出于安全、培训和开发目的，可能会对您与梵克雅宝接待处的通话进行录音。

    如果您选择通过社交媒体平台或其他第三方服务与梵克雅宝进行互动，我们将收集您通过该平台提供给我们的信息。

    我们还自动收集有关我们平台用户的某些信息，具体请参阅下面标题为“我们自动收集的 cookie 及其它信息”章节。

    我们将使用向您收集的信息：

    ·                管理和履行订购单和维修单职责，以及提供售后服务；

    ·                处理您的查询和请求；

    ·                发送服务相关通信，包括公告和行政管理消息，例如订单确认；

    ·                根据您的通信偏好给您发送与我们及其他第三方合作伙伴相关的营销通信（包括电子邮件）（请参阅下面的“编辑或删除您的个人信息”章节，详细了解您如何能够管理这些更新讯息）；

    ·                开展市场调研，以便能够不断改进我们提供给客户的服务；

    ·                预防欺诈和其它违禁或非法的活动，保障我们平台的安全；以及

    ·                了解我们平台的使用情况，以便能够不断改进我们的平台与服务及其它产品和服务。

    我们自动收集的 cookie 及其它信息

    像大部分平台一样，梵克雅宝通过记录 IP 地址和使用 cookie 以及类似技术来确保我们对您进行识别并为您提供量身订制的体验，同时让我们了解平台访客是如何进入我们的平台。下面将详细介绍我们如何使用 cookie 及相关技术。

    什么是 cookie？

    Cookie 是在您进入网站或移动应用程序时下载到您的电脑或移动设备上的文本文件，其中包含少量信息。当您切换浏览网站各个页面或返回之前进入过的网站或移动应用程序时，通过它就可以辨认出您的电脑。Cookie 被广泛用来保证各种平台的运转或提高运转效率，以及向平台所有者提供信息。

    我们使用 cookie 的目的是（比如通过记住您的语言和/或产品偏好）为强化访客的在线体验，以及更好地了解我们平台的使用情况。例如，cookie 可以让我们得知您之前是否进入过我们的平台，或者您是否是一位新的访客。它们还有助于确保您在网上看到的广告与您的情况和个人兴趣更加贴近。

    Cookie 分为两大类：

    ·                第一方 cookie，由梵克雅宝直接发送到您的电脑或移动设备上。它们仅供梵克雅宝用于在您的电脑或移动设备再次进入我们平台时对其进行识别。

    ·                第三方 cookie，由第三方服务提供商在我们的平台上提供，并可供该服务提供商用于在您的电脑或移动设备进入其它平台时对其进行识别。第三方 cookie 最常用于平台分析或广告目的。

    Cookie 在您的电脑或移动设备上的驻留时间不尽相同。梵克雅宝同时使用“会话 cookie”和“永久 cookie”。会话 cookie 仅在您的浏览器打开期间存在，一旦您关闭浏览器，它们即会自动被删除。永久 cookie 在您的浏览器关闭后依旧存在，可用于在您再次打开您的浏览器并浏览因特网时识别您的电脑或移动设备。

    梵克雅宝使用哪些 cookie?

    我们的平台仅向您的电脑或移动设备发送以下类型的 cookie：

     

    Cookie 类型	用途
    基本用途必需的 cookie	这些 cookie 对向您提供通过本平台可以得到的服务以及使用其某些功能（如进入安全区域）是必不可少的。没有这些 cookie，不可能使用您所要求的服务（如交易页面和安全登录账户）。
    功能 cookie	这些 cookie 用于与本平台之呈现、性能和功能相关的多种用途。但其总体目的是为了增强访客使用本平台的体验与乐趣。 例如，其中的某些 cookie 让访客能够指定语言、产品或其它平台偏好。
    分析 cookie	这些 cookie 用于收集相关信息，从而了解访客如何使用我们的平台。 所收集的信息不会识别任何单个访客的身份，而是一种集合信息。它包括我们平台的访客数量、将访客转介给我们平台的其他平台以及访客在我们平台上进入过的网页。 我们使用上述信息来帮助提高我们平台的运行效率，收集广泛的人口统计信息，以及监测我们平台的活动水平。
    广告 cookie	当您进入我们的平台或点击平台上的广告或促销区域时，这些 cookie 可用来投放与您个人情况和兴趣爱好更加贴近的广告。它们还用于限制您看到某项广告的次数，以及帮助评估广告和促销的有效性。它们还可用来限制您看到某项广告的次数，帮助评估广告和促销活动的有效性。 它们通常由广告网络在得到我们允许的情况下投放。它们会记住您曾经进入过某个平台并与其他机构（例如，广告商）共享这类信息。
    内容分享与社交网络 cookie	这些 cookie 让用户能够通过第三方社交网络及其它平台分享页面和内容。发送这些 cookie 的公司还可能使用您的信息在其它平台上提供有针对性的广告。

    请查看我们的 cookie 同意工具，进一步详细了解本平台所使用的特定 cookie 以及提供这些 cookie 的第三方。您可以使用本 cookie 同意工具来设置您的 cookie 首选项。

    如何管理或删除 cookie

    您有权选择是否接受 cookie，我们将在下面说明您如何行使这项权利。但请注意，如果选择拒绝 cookie，您可能就无法使用我们平台的全部功能。

    您可以通过使用我们的 cookie 同意工具或通过更改浏览器设置来设置您的 cookie 首选项，阻止将本平台的 cookie 放置在您的电脑或移动设备中。如需更改设置，请按照浏览器的说明进行操作（该设置通常位于“帮助”、“工具”或“编辑”菜单中）。

    cookie 同意工具

    IP 地址

    我们可能会收集有关您电脑或移动设备的信息，包括在可能的情况下收集您的 IP 地址、操作系统、登录时间和浏览器类型。我们使用这些信息是为了更好地了解访客如何使用我们的平台，以及用于内部汇报目的。我们可能会匿名化这些信息并与广告商、赞助商或其他企业分享。

    关于广告

    当您离开我们的平台之后，这些平台可能会使用第三方（例如，网络广告商）和广告交换平台将您的广告放置在第三方平台上，我们可能会使用第三方分析和其他服务供应商来评估平台使用情况以及对广告和我们的内容进行观察，并为我们和/或第三方提供类似信息。网络广告商指展示广告的第三方，这种展示可能通过您进入平台和您所进入过的其他应用程序和网站来实现。第三方广告服务让我们能够将广告定位在您可能感兴趣的产品和服务上。

    第三方追踪技术并非由我们控制，虽然这些技术与我们的平台或广告相关。与我们的实践做法有关的声明并不适用于这些第三方和其他各方所用之信息的收集方法，也不适用于这些第三方对所收集之信息进行的使用。当第三方收集、存储和分享相关信息时，应该对他们的服务条款、隐私政策、许可、备注和选项进行审核。对于第三方广告商、广告网络、交换平台或相关第三方的政策或实践做法，我们不做任何陈述。

    在广告投递方面，您有权做选择。您可以退出接收特定类型的行为广告，方法是使用上面标题为“如何管理或删除 cookie”章节中描述的第三方网站。对于任何第三方退出选项的有效性或符合性，我们不承担任何责任。

    分享您的信息

    除以下情形外，我们不会向他人或非下属公司出租、出售或分享您的个人信息：

    ·                信息接收方是代表我们提供服务（如在线和其它付款、处理信用卡交易和执行信用审查及预防欺诈）的第三方提供商；

    ·                在我们认为是履行法律或监管义务，或保护我们的权利或任何第三方的权利所必需时，我们可将您的个人信息披露给任何执法机构、法庭、监管机构、政府当局或其他第三方；及

    ·                我们可将您的个人信息披露给收购或转让我们的全部或几乎全部资产和业务的任何第三方。如果发生该等出售或转让，我们会尽合理努力以尽量确保转让您的个人信息的实体以遵守本隐私政策的方式使用该等信息。

    跨国传输

    我们可能会将所收集的信息传送到一家或多家下属公司或第三方服务提供商所在的或设有营运的任何国家或地区，并在该地存储和进行处理。虽然其他地区可能并无与您所在国家标准相同的数据保护措施，但我们仍会依照本隐私政策来保护我们所传送的个人信息。

    保护您的信息

    我们希望您能放心使用我们的平台，我们会致力于保护我们收集的个人信息。我们对使用您个人信息的权限作出限定，仅供为向您提供产品或服务或完成其本职工作而合理需要使用该等信息的员工使用。我们已经从技术和组织层面上采取适当的具体、电子和程序防护措施，以保护您提供给我们的个人信息免遭未经授权或非法的处理以及意外丢失、损坏或销毁。

    如何编辑、删除或索取您的个人信息

    您有权要求查看我们留存的您的任何个人信息，更正任何不准确之处，以及更新任何过时的信息。您亦可要求我们不要向您发送直销通信（但请注意，我们仍可继续向您发送服务相关（即非营销）通信，如有关您的订单状态的更新电子邮件）。如果您想行使上述任何权利，请致函我们（地址见下文）。

    您可随时取消营销通信电邮，方式是发送电子邮件至下面标题为“联系我们”章节中所列的地址，或单击梵克雅宝任意一封营销电子邮件中的‘取消’链接。

    联系我们

    如对本隐私政策或一般隐私事宜有任何疑问或意见，请通过下面的地址联系我们。如需索取我们持有的有关您的个人信息，或者取消任何其他的营销通信电子邮件，也可使用此地址。

    Client.Relations.China@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    Client.Relations.China@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Greek version

  • Η παρούσα Πολιτική Εμπιστευτικότητας (μαζί με τα έγγραφα που αναφέρονται εντός αυτής) (εφεξής, «Πολιτική Εμπιστευτικότητας») σας πληροφορεί αναφορικά με τον τρόπο με τον οποίο μεταχειριζόμαστε τα προσωπικά σας δεδομένα που συλλέγουμε μέσω της ιστοσελίδας www.vancleefarpels.com ή μέσω των φορητών εφαρμογών που χρησιμοποιείτε είτε ιδιωτικά είτε στα καταστήματά μας (εφεξής, «Ιστοσελίδα») ή αφότου συμπληρώσετε τις κάρτες πληροφόρησης των πελατών μας όταν επισκέπτεστε τα καταστήματά μας (εφεξής, «Πρόγραμμα Καρτών Πελατών»). 
    
    Την Ιστοσελίδα διαχειρίζεται η εταιρεία με την επωνυμία ‘Van Cleef & Arpels International’ (εφεξής, «Εμείς»). Η έδρα μας βρίσκεται στη διεύθυνση 22, Place Vendôme – 75001, Παρίσι, Γαλλία. 
    
    Έχουμε αυτοδεσμευτεί να σεβόμαστε και να προστατεύουμε την ιδιωτικότητά σας. 
    
    Η παρούσα Πολιτική Εμπιστευτικότητας εφαρμόζεται σε όλους τους επισκέπτες της Ιστοσελίδας ή στους πελάτες μας που χρησιμοποιούν την Ιστοσελίδα (εφεξής, «εσείς» ή «Πελάτες») και/ή στην συμμετοχή σας στο Πρόγραμμα Καρτών Πελατών. Επίσης, η Πολιτική Εμπιστευτικότητας εφαρμόζεται στην χρήση εκ μέρους σας των διαδραστικών στοιχείων ή μεταφορτώσιμου υλικού, τα οποία: (α) ανήκουν στην κυριότητά μας ή υπόκεινται στον έλεγχό μας, (β) είναι διαθέσιμα μέσω της Ιστοσελίδας ή (γ) αλληλεπιδρούν με την Ιστοσελίδα (περιλαμβανομένων των μέσων κοινωνικής δικτύωσης) και αναρτούν την παρούσα Πολιτική Εμπιστευτικότητας. 
    
    Η παρούσα Πολιτική Εμπιστευτικότητας ρυθμίζει το πλαίσιο εντός του οποίου θα επεξεργαζόμαστε τα προσωπικά σας δεδομένα που είτε εμείς συλλέγουμε από εσάς είτε εσείς παρέχετε σε εμάς. Παρακαλούμε να διαβάσετε προσεκτικά το κείμενο που ακολουθεί ώστε να καταλάβετε την οπτική και τις πρακτικές μας αναφορικά με τα προσωπικά σας δεδομένα, καθώς και πως θα τα μεταχειριστούμε. 
    
    1. ΠΛΗΡΟΦΟΡΙΕΣ ΠΟΥ ΣΥΛΛΕΓΟΥΜΕ ΓΙΑ ΕΣΑΣ 
    
    1.1 Ως Πελάτης, ενδέχεται να συλλέξουμε και επεξεργαστούμε τα ακόλουθα προσωπικά δεδομένα από εσάς και αναφορικά με εσάς: 
    
    (a) Πληροφορίες που παρέχετε συμπληρώνοντας φόρμες στην Ιστοσελίδα και/ή στο Πρόγραμμα Καρτών Πελατών. Περιλαμβάνονται πληροφορίες που παρέχετε τη στιγμή της εγγραφής σας να χρησιμοποιείτε την Ιστοσελίδα και/ή στο Πρόγραμμα Καρτών Πελατών ή ζητώντας περαιτέρω υπηρεσίες. Οι τυπικές πληροφορίες που συλλέγουμε περιλαμβάνουν τον τίτλο σας, όνομα, φύλο, ημερομηνία γέννησης, ταχυδρομική διεύθυνση, ηλεκτρονική διεύθυνση, κωδικό πρόσβασης, τηλεφωνικό αριθμό, προτιμώμενη γλώσσα, προτιμήσεις ή άλλες σχετικές λεπτομέρειες επικοινωνίας. Ως μέλος του Προγράμματος Καρτών Πελατών ενδέχεται επίσης να συλλέξουμε τις λεπτομέρειες τις πιστωτικής σας κάρτας, περιλαμβανομένων του ονόματος κατόχου κάρτας, εταιρεία παροχής της κάρτας, ημερομηνία λήξης της κάρτας και τον κωδικό CVC της κάρτας σας. 
    
    (b) Εάν επικοινωνήσετε εσείς μαζί μας, ενδέχεται να κρατήσουμε αρχείο αυτής της αλληλογραφίας. 
    
    (c) Ενδέχεται κατά καιρούς να σας ζητήσουμε να συμπληρώσετε έρευνες που θα χρησιμοποιήσουμε για ερευνητικούς σκοπούς, χωρίς να είστε υποχρεωμένος να απαντήσετε σε αυτές. 
    
    (d) Λεπτομέρειες αναφορικά με τη χρήση εκ μέρους σας των υπηρεσιών μας, περιλαμβανομένων των συναλλαγών που πραγματοποιείτε στα καταστήματα. 
    
    (e) Λεπτομέρειες αναφορικά με τις επισκέψεις σας στην Ιστοσελίδα, περιλαμβανομένων χωρίς περιορισμό, χρονολογική απομνημόνευση επισκέψεων, επισκεψιμότητα σελίδων, διακινούμενα δεδομένα, άλλα επικοινωνιακά στοιχεία, είτε αυτό απαιτείται για τους σκοπούς μας ή άλλως, καθώς και τις λειτουργίες μας που χρησιμοποιείτε. 
    
    (f) Λεπτομέρειες αναφορικά με τη χρήση εκ μέρους σας υπηρεσιών που σχετίζονται με την Ιστοσελίδα και/ή το Πρόγραμμα Καρτών Πελατών. 
    
    (g) Λεπτομέρειες αναφορικά με τις συναλλαγές που πραγματοποιείτε μέσω της Ιστοσελίδας και/ή του Προγράμματος Καρτών Πελατών, καθώς και, όπου αυτό απαιτείται, την διεκπεραίωση των παραγγελιών σας. 
    
    ΓΕΝΙΚΟΙ ΟΡΟΙ
    
    2. Διεύθυνση IP και cookies
    
    2.1. Ενδέχεται να συλλέξουμε πληροφορίες αναφορικά με τον υπολογιστή ή συσκευή σας, περιλαμβανομένων, όπου απαιτείται, τη διεύθυνση IP σας, λειτουργικό σύστημα, φυλλομετρητή, για την διαχείριση των συστημάτων μας και για την αποστολή συγκεντρωτικών δεδομένων στους διαφημιστές μας. Αυτά είναι στατιστικά στοιχεία αναφορικά με τις ενέργειες και συνήθειες πλοήγησης των χρηστών μας και δεν ταυτοποιούν κανένα πρόσωπο. 
    
    2.2. Για τους ίδιους λόγους, ενδέχεται να λαμβάνουμε πληροφορίες αναφορικά με τη γενική χρήση εκ μέρους σας του διαδικτύου χρησιμοποιώντας αρχεία cookies που εγκαθίστανται στο σκληρό δίσκο του υπολογιστή σας ή στη συσκευή σας. Τα αρχεία cookies είναι αρχεία δεδομένων που τοποθετούνται σε υπολογιστές ή συσκευές όταν αυτά χρησιμοποιούνται για να επισκεφτείτε την Ιστοσελίδα. Ένα αρχείο flash cookie (ή ένα τοπικώς διαμοιραζόμενο αντικείμενο) είναι ένα αρχείο δεδομένων που τοποθετείται σε υπολογιστές ή συσκευές μέσω του πρόσθετου προγράμματος Adobe Flash που ενδέχεται να είναι προ-εγκατεστημένο ή να το εγκαταστήσετε στον υπολογιστή ή στη συσκευή σας. Τα αρχεία cookies και flash cookies ενδέχεται να χρησιμοποιούνται για πολλούς σκοπούς, περιλαμβανομένων χωρίς περιορισμό, να απομνημονεύουν τις επισκέψεις σας και τη δραστηριότητά σας εντός της Ιστοσελίδας. Επίσης, μας βοηθούν να βελτιώνουμε την Ιστοσελίδα και να προσφέρουμε καλύτερες και πιο προσωποποιημένες υπηρεσίες. Ειδικότερα, μας επιτρέπουν: 
    
    (a) Να υπολογίζουμε το μέγεθος του κοινού μας και τις συνήθειες χρήσης του. 
    
    (b) Να αποθηκεύουμε πληροφορίες αναφορικά με τις προτιμήσεις σας και έτσι να μας επιτρέπουν να προσαρμόζουμε την Ιστοσελίδα σύμφωνα με τα ατομικά ενδιαφέροντα καθενός. 
    
    (c) Να επιταχύνουμε τις έρευνες. 
    
    (d) Να σας αναγνωρίζουμε όταν πλοηγείστε εντός της Ιστοσελίδας και όταν επανέρχεστε σε αυτήν. 
    
    2.3. Με τη χρήση εκ μέρους σας της Ιστοσελίδας, σας ζητάμε την συγκατάθεσή σας στη χρήση αυτών των τεχνολογιών καταγραφής. Εάν επιλέξετε να απενεργοποιήσετε τα αρχεία cookies ή flash cookies στον υπολογιστή ή συσκευή σας, ορισμένες λειτουργίες και χαρακτηριστικά ενδέχεται να μην λειτουργούν σωστά. Τα συνηθισμένα αρχεία cookies μπορούν να απενεργοποιηθούν ή αφαιρεθούν με τη βοήθεια εργαλείων που διατίθενται ως συστατικά των πιο εμπορικών φυλλομετρητών, και στις περισσότερες, αλλά όχι όλες, περιπτώσεις μπορούν να διακοπούν εφεξής με το να επιλέξετε συγκεκριμένες ρυθμίσεις. Κάθε φυλλομετρητής που χρησιμοποιείτε θα πρέπει να ρυθμιστεί ξεχωριστά και οι διαφορετικοί φυλλομετρητές προσφέρουν διαφορετικές σχετικές επιλογές και λειτουργίες. Επίσης, αυτά τα εργαλεία ενδέχεται να μην είναι αποτελεσματικά ως προς τα αρχεία flash cookies. Πληροφορίες ως προς τη δυνατότητα απενεργοποίησης αρχείων flash cookies μπορείτε να βρείτε στην ιστοσελίδα της Adobe www.Adobe.com.
    
    2.4. Παρακαλούμε να σημειώσετε ότι οι διαφημιστές μας ενδέχεται να χρησιμοποιούν και αρχεία cookies τα οποία εμείς δεν ελέγχουμε. Πρέπει να ελέγξετε τις ιστοσελίδες τους ώστε να επιβεβαιώσετε πως συλλέγουν και χρησιμοποιούν τις πληροφορίες σας. 
    
    3. Ασφάλεια και που αποθηκεύουμε τα προσωπικά σας δεδομένα
    
    3.1. Η Ιστοσελίδα και τα δεδομένα που συλλέγουμε από εσάς μέσω της Ιστοσελίδας και/ή του Προγράμματος Καρτών Πελατών αποθηκεύονται σε έναν εξυπηρετητή φιλοξενίας που βρίσκεται στην πόλη Versoiz στην Ελβετία, η οποία είναι εκτός του Ευρωπαϊκού Οικονομικού Χώρου (εφεξής, «ΕΟΧ»). Σε ορισμένες περιπτώσεις, τα προσωπικά δεδομένα που συλλέγουμε από εσάς μέσω του Προγράμματος Καρτών Πελατών ενδέχεται να αποθηκεύονται χειροκίνητα και στα καταστήματά μας. 
    
    3.2. Τα δεδομένα σας ενδέχεται να διαβιβαστούν και αποθηκευτούν σε περαιτέρω προορισμούς εκτός ΕΟΧ υπό τον έλεγχό μας. Ενδέχεται επίσης να τα επεξεργαστούν και εργαζόμενοι που βρίσκονται εκτός ΕΟΧ και εργάζονται για εμάς ή έναν από τους προμηθευτές μας. Οι εν λόγω εργαζόμενοι ενδέχεται να δραστηριοποιούνται, μεταξύ άλλων, στην παροχή υπηρεσιών υποστήριξης. 
    
    3.3. Με το να μας υποβάλετε τα προσωπικά σας δεδομένα, συγκατατίθεστε στην ως άνω διαβίβαση, αποθήκευση και επεξεργασία. Θα λάβουμε κάθε ευλόγως απαραίτητο μέτρο ώστε να διασφαλίσουμε ότι τα δεδομένα σας θα τύχουν ασφαλούς μεταχείρισης και σύμφωνα με την παρούσα Πολιτική Εμπιστευτικότητας. 
    
    3.4. Όλες οι πληροφορίες που μας υποβάλετε αποθηκεύονται στους ασφαλείς εξυπηρετητές μας. Όλες οι συναλλαγές πληρωμής που διεκπεραιώνονται είτε από εμάς είτε από τρίτα μέρη - παροχείς που εμπιστευόμαστε θα κωδικοποιούνται με χρήση της τεχνολογίας SSL. Όπου σας έχουμε χορηγήσει (ή όπου εσείς έχετε ορίσει) έναν κωδικό, ο οποίος σας δίνει δικαίωμα πρόσβασης σε συγκεκριμένα σημεία της Ιστοσελίδας, είστε υπεύθυνος για την διασφάλιση του απορρήτου του κωδικού. Σας ζητούμε να μην μοιραστείτε τον κωδικό με κανέναν. Δεν αποθηκεύουμε οικονομικές λεπτομέρειες (αριθμούς πιστωτικών ή χρεωστικών καρτών) στο σύστημά μας. Χρησιμοποιούνται μόνο από την επιχείρηση που μας παρέχει υπηρεσίες πληρωμής για το σκοπό της ολοκλήρωσης της πληρωμής σας. 
    
    3.5. Δυστυχώς, η μετάδοση πληροφοριών διαμέσου του Διαδικτύου ή μέσω δικτύων κινητής (τηλεφωνίας) δεν είναι απολύτως ασφαλής. Παρά το ότι θα καταβάλλουμε κάθε δυνατή προσπάθεια για να προστατεύσουμε τα προσωπικά σας δεδομένα, δεν μπορούμε να εγγυηθούμε την ασφάλεια των δεδομένων σας που μεταδίδονται στην Ιστοσελίδα ή μέσω δικτύων κινητής (τηλεφωνίας). Κάθε μετάδοση δεδομένων γίνεται με δικό σας κίνδυνο. Αφότου έχουμε λάβει τις πληροφορίες σας, θα εφαρμόσουμε αυστηρά μέσα και διαδικασίες προφύλαξης ώστε να προσπαθήσουμε να αποτρέψουμε μη εξουσιοδοτημένη πρόσβαση. 
    
    4. Η χρήση εκ μέρους μας των πληροφοριών σας 
    
    4.1. Χρησιμοποιούμε τις πληροφορίες που διατηρούμε αναφορικά με εσάς με τους ακόλουθους τρόπους:
    
    (a) Να διασφαλίσουμε την επιτυχημένη εγγραφή (σας), περιλαμβανομένου του προγράμματος eCRM όταν έχετε εγγραφεί και σε αυτό. 
    
    (b) Να διασφαλίσουμε ότι το περιεχόμενο της Ιστοσελίδας παρουσιάζεται με τον πιο αποτελεσματικό τρόπο σε εσάς, ανάλογα με τον τύπο του υπολογιστή ή της φορητής συσκευής σας. 
    
    (c) Να σας παρέχουμε την πληροφόρηση, τα προϊόντα ή τις υπηρεσίες που ζητάτε από εμάς ή πιστεύουμε ότι ενδέχεται να σας ενδιαφέρουν, όταν έχετε συμφωνήσει να επικοινωνούμε μαζί σας για τέτοιους σκοπούς. 
    
    (d) Να σας αποστέλλουμε ενημερωτικά μηνύματα. 
    
    (e) Να σας παρέχουμε ενημέρωση αναφορικά με εκδηλώσεις που διοργανώνουμε. 
    
    (f) Να σας παρέχουμε πρόσβαση στον προσωπικό σας λογαριασμό και σημειωματάριο ηλεκτρονικά (π.χ. στην λειτουργία μας εκτεταμένης λίστας επιθυμιών). 
    
    (g) Να εκπληρώνουμε τις υποχρεώσεις μας που απορρέουν από συμβάσεις που καταρτίζουμε μεταξύ μας, περιλαμβανομένης της επεξεργασίας των πληρωμών σας. 
    
    (h) Να σας επιτρέπουμε να συμμετέχετε σε διαδραστικά δρώμενα εντός της Ιστοσελίδας μας ή άλλων προσφορών κοινωνικών μέσων, όταν το επιλέγετε. 
    
    (i) Να σας γνωστοποιούμε τυχόν αλλαγές στην Ιστοσελίδα και/ή στο Πρόγραμμα Καρτών Πελατών. 
    
    (j) Να διεκπεραιώνουμε τυχόν παραγγελίες που κάνετε μέσω της Ιστοσελίδας και/ή του Προγράμματος Καρτών Πελατών. 
    
    4.2. Προκειμένου να κάνουμε την Ιστοσελίδα και/ή το Πρόγραμμα Καρτών Πελατών πιο ενδιαφέρον και χρήσιμο για εσάς, οι πληροφορίες που συλλέγουμε από εσάς κατά την εγγραφή σας στη χρήση της Ιστοσελίδας και/ή του Προγράμματος Καρτών Πελατών ή όταν ζητάτε περαιτέρω υπηρεσίες ενδέχεται να χρησιμοποιηθούν για σκοπούς διαφημιστικούς και έρευνας αγοράς. Δεν αποκαλύπτουμε προσωπικές πληροφορίες ατόμων στους διαφημιστές μας εκτός εάν ρητά συγκατατεθείτε σε αυτό, αλλά ενδέχεται να τους παρέχουμε συγκεντρωτικές πληροφορίες για τους Πελάτες μας εν γένει. Επίσης, ενδέχεται να χρησιμοποιήσουμε τέτοιες συγκεντρωτικές πληροφορίες για να βοηθήσουμε τους διαφημιστές να προσεγγίσουν το συγκεκριμένο κοινό που στοχεύουν. Ενδέχεται να κάνουμε χρήση των προσωπικών σας δεδομένων που συλλέξαμε από εσάς ώστε να διευκολύνουμε τους διαφημιστές μας να προβάλουν τη διαφήμισή τους σε συγκεκριμένο κοινό στόχευσης. Τέτοιες πληροφορίες θα παρέχονται πάντοτε ανωνυμοποιημένες και δεν θα επιτρέπουν την ταυτοποίησή σας. 
    
    4.3. Ενδέχεται να κάνουμε χρήση υπηρεσιών τρίτων μερών ώστε να μας βοηθήσουν σε συγκεκριμένους τομείς, όπως αναφορικά με την διαχείριση πληρωμών, προώθηση μέσω ηλεκτρονικής αλληλογραφίας, τηλεφωνικά κέντρα ή φιλοξενία ιστοσελίδας. Σε μερικές περιπτώσεις, το τρίτο μέρος ενδέχεται να λάβει τις πληροφορίες σας. Ωστόσο, πάντοτε, εμείς θα ελέγχουμε και θα είμαστε υπεύθυνοι για τη χρήση των πληροφοριών σας. 
    
    5. Χρήση των πληροφοριών σας για σκοπούς εμπορικής προώθησης
    
    Εάν είστε υφιστάμενος πελάτης μας, ενδέχεται να χρησιμοποιήσουμε τα δεδομένα σας για να επικοινωνήσουμε μαζί σας με ηλεκτρονικά μέσα (ηλεκτρονική αλληλογραφία) παρέχοντας πληροφόρηση για προϊόντα, εκδηλώσεις και υπηρεσίες που ενδεχομένως να είναι ενδιαφέρουσες για εσάς. Ενδέχεται επίσης να επιτρέψουμε σε επιλεγμένα τρίτα μέρη να χρησιμοποιήσουν τα δεδομένα σας για να επικοινωνήσουν με εσάς μέσω ηλεκτρονικής αλληλογραφίας παρέχοντας πληροφόρηση για προϊόντα, εκδηλώσεις και υπηρεσίες τους που ενδεχομένως να είναι ενδιαφέρουσες για εσάς, υπό τον όρο ότι μας χορηγήσατε προηγουμένως τη συγκατάθεσή σας να κάνουμε κάτι τέτοιο. Εφόσον δεν επιθυμείτε εμάς ή τα τρίτα μέρη να χρησιμοποιούν τα δεδομένα σας κατά αυτό τον τρόπο, παρακαλούμε να μας ενημερώσετε για τις επιθυμίες σας μέσω ηλεκτρονικής αλληλογραφίας. Τέλος, εάν είστε επισκέπτης της Ιστοσελίδας (και όπου εμείς επιτρέπουμε σε επιλεγμένα τρίτα μέρη να χρησιμοποιούν τα δεδομένα σας) εμείς (ή εκείνοι) θα επικοινωνούμε με εσάς μέσω ηλεκτρονικής αλληλογραφίας μόνο εφόσον εσείς συγκατατεθήκατε σε κάτι τέτοιο. 
    
    6. Αποκάλυψη των πληροφοριών σας
    
    6.1. Ενδέχεται να αποκαλύψουμε τις προσωπικές σας πληροφορίες:
    
    (a) στις εταιρείες του ομίλου μας,
    
    (b) σε επιλεγμένα από εμάς τρίτα μέρη – προμηθευτές μας σύμφωνα με την παράγραφο 3 ανωτέρω, 
    
    (c) στους φίλους σας με τους οποίους μοιράζεστε το selection σας, 
    
    (d) τρίτα μέρη στην περίπτωση που πουλήσουμε ή αγοράσουμε κάποια επιχείρηση ή περιουσιακό στοιχείο, στην οποία περίπτωση ενδέχεται να αποκαλύψουμε τα προσωπικά σας δεδομένα στον υποψήφιο αγοραστή ή πωλητή του εν λόγω περιουσιακού στοιχείο ή επιχείρησης, και 
    
    (e) τρίτα μέρη εφόσον τελούμε υπό το καθήκον να αποκαλύψουμε ή μοιραστούμε τα προσωπικά σας δεδομένα προκειμένου να συμμορφωθούμε με νομική μας υποχρέωση, ή προκειμένου να εφαρμόσουμε ή επιδιώξουμε δικαστικά την άσκηση των όρων χρήσης μας ή άλλων συμφωνιών, είτε για να προστατέψουμε τα δικαιώματα ή έννομα συμφέροντα, την περιουσία ή την ασφάλεια της επιχείρησής μας, των πελατών μας ή άλλων. Αυτό περιλαμβάνει την ανταλλαγή πληροφοριών με άλλες εταιρείες ή οργανισμούς για τον σκοπό της πιστοποίησης, αποτροπής απάτης και μείωσης πιστοληπτικών κινδύνων, αλλά, πέραν των ανωτέρω, δεν θα πουλήσουμε, εκμισθώσουμε ή καταστήσουμε άλλως διαθέσιμα τα προσωπικά δεδομένα που μας υπέβαλαν οι Πελάτες μας σε τρίτα μέρη. 
    
    7. Τα δικαιώματά σας
    
    7.1. Κατόπιν αιτήματός σας, θα διαγράψουμε τα προσωπικά σας δεδομένα από τη βάση δεδομένων μας. Ως Πελάτες έχετε επίσης το δικαίωμα, κατόπιν αιτήματός σας, να αποκτήσετε πρόσβαση και/ή να ζητήσετε τη διόρθωση τυχόν εσφαλμένων πληροφοριών που σας αφορούν. 
    
    7.2. Έχετε το δικαίωμα να μας ζητήσετε να μην επεξεργαζόμαστε τα προσωπικά σας δεδομένα για σκοπούς εμπορικής προώθησης. Μπορείτε να ασκήσετε το δικαίωμά σας να απαγορεύσετε τέτοια επεξεργασία με το να επιλέξετε συγκεκριμένα κουτάκια στις φόρμες που χρησιμοποιούμε κατά τη συλλογή των δεδομένων σας. Επίσης, μπορείτε να ασκήσετε το σχετικό δικαίωμά σας οποτεδήποτε με το να μας αποστείλετε ηλεκτρονικό μήνυμα στην διεύθυνση που φαίνεται κατωτέρω. 
    
    7.3. Η Ιστοσελίδα ενδέχεται κατά καιρούς να εμπεριέχει υπερ-συνδέσμους προς και από ιστοσελίδες των συνεργαζόμενων με εμάς δικτύων, διαφημιστών και συνδεδεμένων επιχειρήσεων. Εάν ακολουθήσετε τους υπερ-συνδέσμους σε οποιονδήποτε από αυτές τις ιστοσελίδες, παρακαλώ σημειώστε ότι εκείνες οι ιστοσελίδες εφαρμόζουν τις δικές του πολιτικές εμπιστευτικότητας και ότι εμείς ουδεμία ευθύνη ή υπαιτιότητα φέρουμε για εκείνες τις πολιτικές (εμπιστευτικότητας). Παρακαλώ ελέγξτε εκείνες τις πολιτικές πριν υποβάλετε προσωπικά σας δεδομένα σε αυτές τις ιστοσελίδες. 
    
    8. Παιδιά 
    
    Η Ιστοσελίδα δεν απευθύνεται σε κανέναν για τον οποίο γνωρίζουμε ότι είναι κάτω των 18 ετών, ούτε εμείς συλλέγουμε προσωπικές πληροφορίες από κανέναν για τον οποίο γνωρίζουμε ότι είναι κάτω των 18 ετών. Εάν όντως είστε κάτω των 18 ετών, δεν πρέπει να χρησιμοποιήσετε την Ιστοσελίδα και δεν πρέπει να υποβάλετε καμία προσωπική πληροφορία σε εμάς. 
    
    9. Τροποποιήσεις στην Πολιτική Εμπιστευτικότητας
    
    Κάθε τροποποίηση που ενδέχεται να κάνουμε στην Πολιτική Εμπιστευτικότητας στο μέλλον θα αναρτηθεί στην παρούσα σελίδα. 
    
    10. Επικοινωνία & Παράπονα 
    
    10.1. Εάν χρειαστεί να επικοινωνήσουμε μαζί σας, θα το κάνουμε μέσω ταχυδρομείου ή ηλεκτρονικής αλληλογραφίας που θα αποστείλουμε στην ηλεκτρονική σας διεύθυνση που δηλώσατε εσείς. Οφείλετε να μας γνωστοποιείτε τυχόν αλλαγές της ηλεκτρονικής σας διεύθυνσης. 
    
    10.2. Εάν έχετε οποιοδήποτε προβληματισμό αναφορικά με υλικό που εμφανίζεται εντός της Ιστοσελίδας ή απλά επιθυμείτε να επικοινωνήσετε μαζί μας για οποιονδήποτε άλλο λόγο, παρακαλώ απευθυνθείτε στη διεύθυνση Client.Relations.Europe@vancleefarpels.com.

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.  

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org andwww.youronlinechoices.eu.

     

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Chinese version

  • 最近更新日期：2016年9月

    關於梵克雅寶和本私隱政策

    歷峰集團梵克雅寶分公司的註冊辦公地址為瑞士8 Route des Biches , CH-1752 Villars-sur-Glâne。在本私隱政策中，我們使用梵克雅寶（以及「我們」和「我們的」）指代位於上述註冊地址的梵克雅寶總部、其分支機構和專賣店。

    請花一些時間閱讀以下政策，其解釋了我們將如何收集、使用、披露和傳輸閣下透過我們的網站、移動應用程式（統稱為「平台」）提供給我們的個人資料，當閣下造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員時可能需要向我們提供此類資料。本政策亦解釋了在使用我們的平台時我們如何採用 Cookie 及相關技術收集資料。

    本私隱政策的更新

    我們可能會不時更新本私隱政策。屆時，我們會將變更發佈在本平台上。

    閣下提供給我們的資料以及我們如何使用

    為了存取我們平台的特定欄目，閣下可能需要在我們的平台上進行註冊。在註冊過程中，閣下需提交自己的個人資料（包括閣下的姓名和住址、出生日期、電郵和電話號碼，如果閣下購買我們的產品，亦需要提供付款詳細資料）。當閣下在需填寫的欄位中輸入自己的詳細資料時，即授權梵克雅寶向閣下提供所選擇的服務。

    除此之外，當閣下與我們通訊（例如，如果閣下聯絡我們並諮詢某種產品或服務）、造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員而需要提供閣下的詳細資料時，我們亦可能會收集有關閣下的個人資料。請注意，出於安全、培訓和開發目的，可能會對閣下與梵克雅寶服務人員的通話進行錄音。

    如果閣下選擇透過社交媒體平台或其他第三方服務與梵克雅寶進行互動，我們將收集閣下透過該平台提供給我們的資料。

    我們還自動收集有關我們平台之使用者的某些資料，具體請參見下面標題為「我們自動收集的 Cookie 及其它資料"部分。

    我們將使用向閣下收集的資料：

    ·                管理和履行訂購單和維修單職責，以及提供售後服務；

    ·                處理閣下的查詢和請求；

    ·                傳送服務相關通訊，包括公告和行政管理消息，例如訂單確認；

    ·                根據閣下的通訊偏好給閣下傳送與我們及其他第三方合作夥伴相關的行銷通訊（包括電郵）（請參閱下面的「編輯或刪除閣下的個人資料」部分，詳細瞭解閣下如何能夠管理這些更新）；

    ·                開展市場調研，以便我們能夠不斷改進提供給客戶的服務；

    ·                預防欺詐和其它違禁或非法的活動，保障我們平台的安全；以及

    ·                瞭解我們平台的使用情況，以便能夠不斷改進我們的平台與服務及其它產品和服務。

    我們自動收集的 Cookie 及其它資料

    像大部分平台一樣，梵克雅寶透過記錄 IP 位址和使用 Cookie 以及類似技術來確保我們對閣下進行識別並為閣下提供量身定制的體驗，同時讓我們瞭解平台訪客是如何存取我們的平台。下面將詳細介紹我們如何使用 Cookie 及相關技術。

    什麼是 Cookie？

     Cookie 是在閣下存取網站或移動應用程式時下載到閣下的電腦或移動裝置上的文字檔，其中包含少量資料。當閣下切換瀏覽網站各個頁面或返回之前存取過的網站或移動應用程式時，透過它就可以辨認出閣下的電腦。Cookie 被廣泛用來保證各種平台的運轉或提高運轉效率，以及向平台所有者提供資料。

    我們使用 Cookie 的目的是（比如透過記住閣下的語言和/或產品偏好來）強化訪客的線上體驗，以及更好地瞭解我們平台的使用情況。例如，Cookie 可以讓我們得知閣下之前是否存取過我們的平台，或者閣下是否是一位新的訪客。它們還有助於確保閣下在網上看到的廣告與閣下的情況和個人興趣更加貼近。

    Cookie 分為兩大類：

    ·                第一方 Cookie，由梵克雅寶直接傳送到閣下的電腦或移動裝置上。它們僅供梵克雅寶用於在閣下的電腦或移動裝置再次存取我們的平台時對其進行識別。

    ·                第三方 Cookie，由第三方服務提供者在我們的平台上提供，並可供該服務提供者用於在閣下的電腦或移動裝置存取其它平台時對其進行識別。第三方 Cookie 最常用於平台分析或廣告目的。

    Cookie 在閣下的電腦或移動裝置上儲存一些時間。梵克雅寶同時使用「會話 Cookie」和「永久 Cookie」。會話 Cookie 僅在閣下的瀏覽器打開期間存在，一旦閣下關閉瀏覽器，它們即會自動被刪除。永久 Cookie 在閣下的瀏覽器關閉後依舊存在，可用於在閣下再次開啟閣下的瀏覽器並瀏覽網際網絡時識別閣下的電腦或移動裝置。

    梵克雅寶使用哪些 Cookie?

    我們的平台僅向閣下的電腦或移動裝置傳送以下類型的 Cookie：

     

    Cookie 類型	用途
    基本用途必需的 Cookie	這些 Cookie 對向閣下提供透過本平台可以得到的服務以及使用其某些功能（如存取安全區域）是必不可少的。沒有這些 Cookie，不可能使用閣下所要求的服務（如交易頁面和安全登入帳戶）。
    功能 Cookie	這些 Cookie 用於與本平台之呈現、效能和功能相關的多種用途。但其總體目的是為了增強訪客使用本平台的體驗與樂趣。 例如，其中的某些 Cookie 讓訪客能夠指定語言、產品或其它平台偏好。
    分析 Cookie	這些 Cookie 用於收集相關資料，從而瞭解訪客如何使用我們的平台。 所收集的資料不會識別任何單個訪客的身份，而是一種集合資料。它包括我們平台的訪客數量、將訪客轉介給我們平台的其他平台以及訪客在我們平台上存取過的網頁。 我們使用上述資料來説明提高我們平台的運行效率，收集廣泛的人口統計資料，以及監測我們平台的活動水準。
    廣告 Cookie	當閣下存取我們的平台或點按平台上的廣告或促銷區域時，這些 Cookie 可用來投放與閣下個人情況和興趣愛好更加貼近的廣告，亦用於限制閣下看到某項廣告的次數，以及協助評估廣告和促銷的有效性。Cookie 亦可用來限制閣下看到某項廣告的次數，協助評估廣告和促銷活動的有效性。 它們通常由廣告網絡在得到我們允許的情況下投放。它們會記住閣下曾經存取過某個平台並與其他機構（例如，廣告商）共用這類資料。
    內容分享與社交網絡 Cookie	這些 Cookie 讓使用者能夠透過第三方社交網絡及其它平台分享頁面和內容。傳送這些 Cookie 的公司亦可能使用閣下的資料在其它平台上提供有針對性的廣告。

    請查看我們的 Cookie 同意工具，進一步詳細瞭解本平台所使用的特定 Cookie 以及提供這些 Cookie 的第三方。閣下可以使用本 Cookie 同意工具設定閣下的 Cookie 喜好設定。

    如何管理或刪除 Cookie

    閣下有權選擇是否接受 Cookie，我們將在下面說明閣下如何行使這項權利。但請注意，如果閣下選擇拒絕 Cookie，可能就無法使用我們平台的全部功能。

    閣下可以透過使用我們的 Cookie 同意工具或透過變更瀏覽器設定來設定閣下的 Cookie 喜好，阻止將本平台的 Cookie 放置在閣下的電腦或移動裝置中。如需變更設定，請按照瀏覽器的說明進行操作（該設定通常位於「協助」、「工具」或「編輯」功能表中）。

    Cookie 同意工具

    IP 位址

    我們可能會收集有關閣下電腦或移動裝置的資料，包括在可能的情況下收集閣下的 IP 位址、作業系統、登入時間和瀏覽器類型。我們使用這些資料是為了更好地瞭解訪客如何使用我們的平台以及用於內部彙報目的。我們可能會匿名化這些資料並與廣告商、贊助商或其他企業分享。

    關於廣告

    當閣下離開我們的平台之後，這些平台可能會使用第三方（例如，網絡廣告商）和廣告交換平台將閣下的廣告放置在第三方平台上，我們可能會使用第三方分析和其他服務供應商來評估平台使用情況以及對廣告和我們的內容進行觀察，並為我們和/或第三方提供類似資料。網絡廣告商指展示廣告的第三方，這種展示可能透過閣下對平台的存取和閣下所存取過的其他應用程式和網站來實現。第三方廣告服務讓我們能夠將廣告定位在閣下可能感興趣的產品和服務上。

    第三方追蹤技術並非由我們控制，雖然這些技術與我們的平台或廣告相關。與我們的實踐做法有關的聲明並不適用於這些第三方和其他各方所用之資料的收集方法，亦不適用於這些第三方對所收集之資料進行的使用。當第三方收集、存儲和分享相關資料時，應該對他們的服務條款、私隱政策、許可、備註和選項進行審核。對於第三方廣告商、廣告網絡、交換平台或相關第三方的政策或實踐做法，我們不做任何陳述。

    在廣告投遞方面，閣下有權做選擇。閣下可以退出接收特定類型的行為廣告，方法是存取上面標題為「如何管理或刪除 Cookie」部分中描述的第三方網站。對於任何第三方退出選項的有效性或符合性，我們不承擔任何責任。

    分享閣下的資料

    除以下情形外，我們不會向他人或非下屬公司出租、出售或分享閣下的個人資料：

    ·                資料接收方是代表我們提供服務（如線上和其它付款、處理信用卡交易和執行信用審查及預防欺詐）的第三方提供商；

    ·                在我們認為是履行法律或監管義務，或保護我們的權利或任何第三方的權利所必需時，我們可將閣下的個人資料披露給任何執法機構、法庭、監管機構、政府當局或其他第三方；及

    ·                我們可將閣下的個人資料披露給收購或轉讓我們的全部或幾乎全部資產和業務的任何第三方。如果發生該等出售或轉讓，我們會盡合理努力以儘量確保轉讓閣下的個人資料的實體以遵守本私隱政策的方式使用該等資料。

    跨國傳輸

    我們可能會將所收集的資料傳送到一家或多家下屬公司或第三方服務提供者所在的或設有營運的任何國家/地區或地區，並在該地存儲和進行處理。雖然其他地區可能並無與閣下所在國家/地區標準相同的資料保護措施，但我們仍會依照本私隱政策來保護我們所傳送的個人資料。

    保護閣下的資料

    我們希望閣下能放心使用我們的平台，我們會致力於保護我們收集的個人資料。我們對使用閣下個人資料的許可權作出限定，僅供為向閣下提供產品或服務或完成其本職工作而合理需要使用該等資料的員工使用。我們已經從技術和組織方面採取適當的物理、電子和程序防護措施，以保護閣下提供給我們的個人資料免遭未經授權或非法的處理以及意外丟失、損壞或銷毀。

    如何編輯、刪除或存取閣下的個人資料

    閣下有權要求查看我們留存的閣下的任何個人資料，更正任何不準確之處，以及更新任何過時的資料。閣下亦可要求我們不要向閣下傳送直接行銷通訊（但請注意，我們仍可繼續向閣下傳送服務相關（即非行銷）通訊，如有關閣下的訂單狀態的更新電郵）。如果閣下想行使上述任何權利，請致函我們（地址見下文）。

    閣下可隨時退訂行銷通訊電郵，方式是傳送電郵至下面標題為「聯絡我們」部分中所列的地址，或按一下 梵克雅寶任一封行銷電郵中的「退訂」連結。

    聯絡我們

    如閣下對本私隱政策或一般私隱事宜有任何疑問或意見，請透過下面的地址聯絡我們。如欲索取我們持有的有關閣下的個人資料，或者退訂任何其他的行銷通訊電郵，也可使用此地址。

    client.relations.asia@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.asia@vancleefarpels.com

    
    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Korean version

  • [Van Cleef & Arpels]를 상호로 사용하는 ㈜리치몬트 코리아(이하 ‘[Van Cleef & Arpels]’)는 「정보통신망 이용촉진 및 정보보호 등에 관한 법률」(이하 ‘정보통신망법’)과 「개인정보보호법」 등에 따라 정보주체의 개인정보를 보호하고 이와 관련한 고충을 신속하고 원활하게 처리할 수 있도록 하기 위하여 다음과 같이 개인정보취급방침을 수립·공개합니다.

    제1조(개인정보의 처리목적)

    [Van Cleef & Arpels]는 다음의 목적을 위하여 개인정보를 처리합니다. 처리하고 있는 개인정보는 다음의 목적 이외의 용도로는 이용되지 않으며, 이용 목적이 변경되는 경우에는 정보통신망법과 개인정보보호법에 따라 별도 동의를 받거나 변경된 지침을 홈페이지에 게재하는 바와 같은 필요한 조치를 이행할 예정입니다.

    ①     홈페이지 회원 가입 및 관리

           회원 가입의사 확인, 회원제 서비스 제공에 따른 본인 식별·인증, 회원자격 유지·관리, 제한적 본인 확인제 시행에 따른 본인확인, 서비스 부정이용 방지, 만 14세 미만 아동의 개인정보 처리시 법정대리인의 동의여부 확인, 각종 고지·통지, 고충처리, 홈페이지 내용 개선, 고객에 대한 맞춤 인터넷 서비스의 제공 등을 목적으로 개인정보를 처리합니다.

    ②     재화 또는 서비스 제공

    구매주문에 대한 처리 및 이행, 서비스 제공, 계약서·청구서 발송, 콘텐츠 제공, 맞춤서비스 제공, 본인인증, 연령인증, 요금결제·정산, 채권추심 등을 목적으로 개인정보를 처리합니다. [Van Cleef & Arpels]는 주문확인과 같은 연락 내지 관리상 필요한 메시지를 포함하여, 서비스에 관련된 내용을 발송할 수 있습니다. 또한, 수리주문 및 사후관리(A/S)에 대한 처리 및 이행 목적으로도 개인정보를 처리합니다.

    ③     고충 처리 및 법규준수

    민원인의 신원 확인, 민원사항 확인, 사실조사를 위한 연락·통지, 처리결과 통보 등의 목적으로 개인정보를 처리합니다.

    [Van Cleef & Arpels]는 사기 또는 기타 금지되어 있거나 불법한 행위를 방지하고, 당사 홈페이지 및 플랫폼의 보안을 유지하기 위한 활동의 일부로서 개인정보를 처리합니다.

    ④     고객관리 및 마케팅

    다음과 같은 목적을 위해 개인정보를 처리합니다:

    l  고객 질의 및 요청의 처리

    l  온라인상 표시되는 광고 또는 고객이 제공한 이메일 주소, 휴대전화번호, 전화번호 및 주소 등의 연락처를 통하여, [Van Cleef & Arpels]의 사업분야에서 고객에 대한 마케팅 연락, 직접적 마케팅 및 광고 제공 내지 제품, 서비스 또는 이벤트에 관한 정보의 제공 등

    l  고객서비스를 지속적으로 개선하기 위한 시장조사의 수행

    l  플랫폼, 서비스 및 기타 급부를 지속적으로 개선하기 위한 당사 홈페이지 및 플랫폼에 대한 연구

     

    제2조(개인정보의 처리 및 보유기간)

    ①    [Van Cleef & Arpels]는 법령에 따른 개인정보 보유·이용기간 또는 정보주체로부터 개인정보 수집시에 동의 받은 개인정보 보유·이용기간 내에서 개인정보를 처리하고 해당 개인정보를 보유합니다.

    ②    제1조의 목적을 위한 각각의 개인정보 처리 및 보유 기간은 다음과 같습니다.

    1.     홈페이지 회원 가입 및 관리: 사업자/단체 홈페이지 탈퇴 시까지 개인정보를 처리 및 보유합니다.

             다만, 다음 사유에 해당하는 경우에는 해당 사유 종료 시까지 개인정보를 처리 및 보유하게 됩니다.

    1)     관계 법령 위반에 따른 수사·조사 등이 진행중인 경우에는 해당 수사·조사의 종료 시까지

            2) 홈페이지 이용에 따른 채권·채무관계 잔존 시에는 해당 채권·채무관계 정산 시까지

    2.     재화 또는 서비스 제공: 재화·서비스 공급완료 및 요금결제·정산 완료 시까지 개인정보를 처리 및 보유합니다.

    다만, 개인정보로서 [Van Cleef & Arpels]의 회계 처리를 위해 필요하거나 혹은 [Van Cleef & Arpels]의 영업상 장부 및 중요서류에 개인정보가 반영된 경우에는 상법에 따라 10년간(중요서류) 또는 5년간(전표) 보유하게 됩니다.

    3.     고충 처리 및 법규준수; 고객관리 및 마케팅 업무: (i) 고객의 개인정보 철회 시 혹은 (ii) 개인정보 취득 목적의 달성 시까지 개인정보를 처리 및 보유합니다.

    4.     위 내용에 불구하고, [Van Cleef & Arpels]는 관계 적용법령 혹은 정부명령의 규정에 따라 요구되는 경우 해당 기간 동안 고객의 개인정보를 보유하게 됩니다.

     

    제3조(개인정보의 제3자 제공)

    ①    [Van Cleef & Arpels]는 정보주체의 개인정보를 제1조(개인정보의 처리목적)에서 명시한 범위 내에서만 처리하며, 정보주체의 동의 혹은 기타 법률의 특별한 규정상 요구 등 정보통신망법과 개인정보보호법에 따라 허용되는 경우에만 개인정보를 제3자에게 제공합니다.

    [Van Cleef & Arpels]에 제공된 개인정보는 제1조의 목적을 위해, [Van Cleef & Arpels] 개인정보담당자와 [스위스] [Van Cleef & Arpels] 개인정보담당자의 책임 하에 현지법인이나 전세계의 협력사, 고객관리업체, 데이터 정제나 마케팅 업체와 같이 [Van Cleef & Arpels]의 사업 분야와 밀접한 관계가 있는 제3자에게 제공되거나 업무위탁이 이루어질 수 있습니다.  해당 제3자의 보유 및 이용기간은 제공된 날로부터 동의 철회시 또는 제공된 목적을 달성할 때까지 입니다.

    l  제3자에게 제공되거나 업무위탁되는 개인정보 항목: 호칭, 성명, 이메일 주소, 휴대전화번호, 전화번호, 주소·우편번호, 생년월일, 연령, 혼인여부, 결혼기념일 등으로서, 고객이 사전 동의하여 제공한 개인정보에 한정됩니다.

    정보주체의 정보는 정보주체의 동의나 관계 법령에서 허용되는 바에 따라 [Van Cleef & Arpels]의 현지 법인이나 [스위스] 등지의 협력사로 전송될 수 있으나 이러한 개인정보를 담당하는 모든 이들과 기업은 해당 법령에 의거하여 정보주체의 개인정보가 안전하게 유지되도록 최선의 노력을 다할 것입니다.

    ②    고객께 보다 나은 서비스를 제공하고 관련 개인정보를 원활히 관리하기 위해, 그리고 [Van Cleef & Arpels] 그룹의 비즈니스 목적을 위해 필요한 경우 [Van Cleef & Arpels]는 귀하의 개인정보에 관하여 [Van Cleef & Arpels]가 신뢰할 수 있는 제3자(계열회사 포함)에게 아래와 같이 한정된 정보를 제공할 수 있습니다.

    ·         제공하는 개인정보 항목: 호칭, 성명, 이메일 주소, 휴대전화번호, 전화번호, 주소와 우편번호, 생년월일, 연령, 혼인여부, 결혼기념일 등 고객이 사전 동의하여 제공한 개인정보에 한정됩니다.

    ·         제공받는 자의 보유·이용기간: 전자적 방법으로 실시간 제공된 후 (i) 제공받는 자에 대한 개인정보 이전 목적의 달성시 혹은 (ii) 고객의 [Van Cleef & Arpels] 회원에서 탈퇴한 시점까지 보유 또는 이용합니다.

    ·         제공 목적과 업체명

    -       [Van Cleef & Arpels]를 대표하여 정보를 취합 및 관리하는 브랜드 본사([스위스] 소재):

    [Van Cleef & Arpels, Branch of Richemont Internal SA]

    목적: 고객서비스, 마케팅, 고객요청 처리

    -       [Van Cleef & Arpels]의 모회사인 Richemont International SA(스위스 소재)

    목적: 개인정보 호스팅, 저장, 이용의 관리업무

    -       아시아·태평양 지역에서 [Van Cleef & Arpels]를 대신하여 개인정보를 관리하는 업체:

    Richemont Asia Pacific Ltd (홍콩 소재)

    목적: 개인정보 호스팅, 저장, 이용의 관리업무

    ④    위에 명시된 경우를 제외하고, [Van Cleef & Arpels]는 불필요한 커뮤니케이션을 위해 정보주체의 개인정보를 사용하지 않습니다. [Van Cleef & Arpels]는 법률에 의한 경우를 제외하고 웹사이트 정보주체가 웹사이트에 제공한 개인자료를 제3자에게 판매, 대여 또는 권한 없이 제공하는 행위를 하지 않습니다. [Van Cleef & Arpels]는 정보주체의 정보를 언제나 안전하게 유지하기 위해 노력할 것입니다.

    제4조(개인정보처리의 위탁)

    ①    [Van Cleef & Arpels]는 원활한 개인정보 업무처리를 위하여 다음과 같이 개인정보 처리업무를 위탁하고 있습니다.

    고객컨택센터(Client Relations Center) 운영

        - 위탁받는 자(수탁자): [Richemont Client Relations Centre]

        - 위탁하는 업무의 내용: 고객의 전화상담 응대, CS 견적 안내, 부띠끄 안내 등

    고객카드 보관 운영

    - 위탁받는 자(수탁자): ㈜발렉스코리아

        - 위탁하는 업무의 내용: 부띠끄에서 접수된 고객카드의 보관 및 관리

         고객만족도 조사

    - 위탁받는 자(수탁자): [Richemont Client Relations Centre]

        - 위탁하는 업무의 내용: [Van Cleef & Arpels]를 대신하여 이메일을 통한 고객의 서비스 만족 수준 조사

    고객에게 DM자료 발송

    - 위탁받는 자(수탁자): [영화로이]

        - 위탁하는 업무의 내용: [Van Cleef & Arpels]를 대신하여 브로셔, 리플렛, 카달로그 등을 고객에게 발송; [Van Cleef & Arpels]를 대신하여 위 자료들을 이메일로 고객에게 발송

    ② [Van Cleef & Arpels]는 위탁계약 체결시 위탁업무 수행목적 외의 개인정보 처리금지, 기술적·관리적 보호조치, 재위탁 제한, 수탁자에 대한 관리·감독, 손해배상 등 책임에 관한 사항을 계약서 등 문서에 명시하고, 수탁자가 개인정보보호법 및 정보통신망법에 따라 개인정보를 안전하게 처리하는지를 감독하고 있습니다.

    ③    [Van Cleef & Arpels]는 위탁업무의 내용이나 수탁자가 변경될 경우에는 지체 없이 개인정보 처리방침을 통하여 변경 사항을 공개할 것입니다.

     

    제5조(정보주체 및 법정대리인의 권리 및 행사방법)

    ①    정보주체는 [Van Cleef & Arpels]에 대해 언제든지 다음 각 호의 개인정보 보호 관련 권리를 행사할 수 있습니다. 정보주체(해당 주체가 만14세 미만일 경우, 법정 대리인)는 언제든지 등록되어 있는 자신 혹은 당해 만 14세 미만 아동의 개인정보를 조회하거나 수정할 수 있으며, [Van Cleef & Arpels]의 개인정보의 처리에 동의하지 않는 경우 동의를 거부하거나 회원탈퇴를 요청하실 수 있습니다. 다만, 그러한 경우 서비스의 일부 또는 전부 이용이 어려울 수 있습니다.

       1. 개인정보 열람요구

       2. 오류 등이 있을 경우 정정 요구

       3. 삭제요구

       4. 처리정지 요구

    ②    제1항에 따른 권리 행사는 [Van Cleef & Arpels]에 대해 개인정보보호법 또는 정보통신망법의 서식에 따라 서면, 전자우편, 모사전송(FAX) 등을 통하여 하실 수 있으며 [Van Cleef & Arpels]는 이에 대해 지체 없이 조치하겠습니다. 개인정보와 관련된 요청이나 [Van Cleef & Arpels]가 제공하는 서비스의 중지에 관한 요청은 이메일(privacy@vancleefarpels.com])로 보내주시거나 아래의 주소로 우편을 발송해 주시기 바랍니다.

     

    [Van Cleef & Arpels]
    [15F, State Tower Namsan, 100, Toegye-ro, Jung-gu,]

    Seoul, Korea

     

    정보주체의 최신정보 저장을 위해 개인정보에 변경이 있을 시에는 [Van Cleef & Arpels]로 알려주시기 바라며 [Van Cleef & Arpels]가 보내드리는 이메일 서비스 수신을 원치 않는 경우에는 받으신 이메일 하단에 명시된 지침에 따라 언제든지 서비스를 중단하실 수 있습니다.

    ③    정보주체가 개인정보의 오류 등에 대한 정정 또는 삭제를 요구한 경우에 [Van Cleef & Arpels]는 정정 또는 삭제를 완료할 때까지 당해 개인정보를 이용하거나 제공하지 않습니다.

    ④    제1항에 따른 권리 행사는 정보주체의 법정대리인이나 위임을 받은 자 등 대리인을 통하여 하실 수 있습니다. 이 경우 개인정보보호법 또는 정보통신망법에 따른 위임장을 제출하셔야 합니다.

     

    제6조(처리하는 개인정보 항목) [Van Cleef & Arpels]는 다음의 개인정보 항목을 처리하고 있습니다.

    ①     홈페이지에서 수집하는 정보

    수집 목적: 홈페이지 회원 가입 및 고객관리, 상담원연결, 방문예약 및 뉴스레터 구독

    필수 항목: 호칭, 근계, 성명, 아이디, 비밀번호, 이메일 주소, 거주국가와 직업, 전화번호, 주소·우편번호, 생년월일

    선택 항목: 혼인여부, 결혼기념일 및 기타 고객이 제공하는 모든 개인정보

     

    ②     오프라인 부띠끄에서 고객카드로 접수 받는 정보

         수집 목적: 회원 관리, 재화 혹은 서비스의 제공, 요청사항 관리 및 법규준수, 고객관리 및 마케팅

    필수 항목: 호칭, 성명, 전화번호, 개인정보제공 및 연락에 대한 동의여부

    선택 항목: 관련 단체나 회사, 거주주소, 이메일 주소, 생년월일, 결혼기념일 및 선호언어

     

    ③     고객컨택센터에서 수집하는 정보

    수집 목적: 고객등록, 전화상담 응대, 수리 견적 안내, 제품 및 부띠끄 문의 안내

    필수 항목: 성명, 이메일 주소, 전화번호, 생년월일

     

    ④     고객의 홈페이지 접속 및 이용을 통해 자동수집되는 정보: [Van Cleef & Arpels]는 개인화되고 맞춤화된 서비스를 제공하기 위하여, 자동 추적(트래킹) 기술에 의해 IP주소, 쿠키, MAC주소, 서비스 이용기록, 불량 이용기록 및 기타 정보를 수집하는 컴퓨터 시스템을 운영합니다.

    수집 목적: 고객의 홈페이지 방문 및 이용 빈도 분석, 맞춤 마케팅 수행, 맞춤형 및 개인형 서비스의 제공, 고객의 선호 및 관심사항 분석, 홈페이지 및 홈페이지 내용의 개선

    참고로, 고객은 웹 브라우저의 관련 설정의 선택([도구]메뉴에서 [인터넷옵션]선택, [개인정보탭]클릭, [개인정보취급 수준]설정)으로 쿠키를 저장하지 않을 수 있습니다. 또한, 고객은 [Van Cleef & Arpels]가 고객의 웹 브라우저로부터 쿠키를 수집하기 전 [Van Cleef & Arpels]가 사전동의를 받도록 요구할 수 있고, [Van Cleef & Arpels]에 쿠키를 제공하는 것을 거부할 수 있습니다. 다만, 위와 같은 자동수집정보의 수집에 거부하였을 경우 맞춤형 서비스 등의 제공에 어려움이 있을 수 있습니다.

     

    제7조(개인정보의 파기절차 및 방법)

    ①    [Van Cleef & Arpels]는 개인정보 보유기간의 경과, 처리목적 달성 등 개인정보가 불필요하게 되었을 때에는 지체 없이 해당 개인정보를 파기합니다.

    ②    정보주체로부터 동의 받은 개인정보 보유기간이 경과하거나 처리목적이 달성되었음에도 불구하고 다른 법령에 따라 개인정보를 계속 보존하여야 하는 경우에는, 해당 개인정보를 별도의 데이터베이스(DB)로 옮기거나 보관장소를 달리하여 보존합니다.

    ③ 개인정보 파기의 절차 및 방법은 다음과 같습니다.

       1. 파기절차

         [Van Cleef & Arpels]는 파기를 요하는 개인정보를 선정하고, [Van Cleef & Arpels]의 개인정보 보호책임자의 승인을 받아 개인정보를 파기합니다.

       2. 파기방법

        [Van Cleef & Arpels]는 전자적 파일 형태로 기록·저장된 개인정보는 기록을 재생할 수 없도록 삭제하며, 종이 문서에 기록·저장된 개인정보는 분쇄기로 분쇄하거나 소각하여 파기합니다.

    제8조(개인정보의 안전성 확보조치)

    [Van Cleef & Arpels]는 개인정보의 안전성 확보를 위해 다음과 같은 조치를 취하고 있습니다.

    ①    관리적 조치: 내부관리계획 수립·시행, 정기적 직원 교육 등

    ②    기술적 조치: 개인정보처리시스템 등의 접근권한 관리, 접근통제시스템 설치, 고유식별정보 등의 암호화, 보안프로그램 설치

    ③    물리적 조치: 전산실, 자료보관실 등의 접근통제 및 잠금 장치

     

    제9조(개인정보 보호책임자)

    ①    [Van Cleef & Arpels]는 개인정보 처리와 관련된 사항을 총괄하여 책임지고, 정보주체의 불만을 처리하며, 피해를 구제하기 위하여 아래와 같이 개인정보 보호책임자를 지정하고 있습니다.

       ▶ 개인정보 보호책임자

           성명 : 김혜선

           직책 : Data Protection Officer

           연락처 : <전화번호> (02)3440-5552  <이메일> sunny.kim@richemont.com

    <팩스>    (02)3440-5588 

      ▶ 개인정보 보호 담당부서

           부서명 : [Van Cleef & Arpels Retail Team]

           담당자 : 이은정

           연락처 : <전화번호> [82-2-3440-5677], <이메일> [jane-vca.lee@vancleefarpels.com]

    <팩스번호> [82-2-3440-5519]

    ②    정보주체께서는 [Van Cleef & Arpels]의 서비스(또는 사업)를 이용하시면서 발생한 모든 개인정보 보호 관련 문의, 불만처리, 피해구제 등에 관한 사항을 개인정보 보호책임자 및 담당부서로 문의하실 수 있습니다. [Van Cleef & Arpels]는 정보주체의 문의에 대해 지체 없이 답변 및 처리해드릴 것입니다.

    제10조(CCTV 설치·운영)

    [Van Cleef & Arpels]는 아래와 같이 CCTV를 설치·운영하고 있습니다.

    ①    CCTV 설치근거·목적: [Van Cleef & Arpels] 부띠끄의 시설안전, 화재예방, 도난방지

    ②    CCTV의 설치 대수, 설치 위치, 촬영 범위: 부띠끄 등 주요시설물에 [70]대 설치, 촬영범위는 주요시설물의 전 공간을 촬영

    ③    관리책임자:  보안팀 (Security team), 담당부서 및 영상정보에 대한 접근권한자: 각 부띠끄 매니저 및 부매니저  

    ④    영상정보 촬영시간, 보관기간, 보관장소, 처리방법

          - 촬영시간: 24시간 촬영

          - 보관기간: 촬영 시부터 35일

          - 보관장소 및 처리방법: 각 부띠끄 내 CCTV 통제실에서 보관·관리

    ⑤     영상정보 확인 방법 및 장소: 관리책임자에 요구 (Security team)

    ⑥     정보주체의 영상정보 열람 등 요구에 대한 조치: 개인영상정보 열람·존재확인 청구서로 신청이 있어야 합니다. 열람은 정보주체 자신이 촬영된 경우 또는 명백히 정보주체의 생명·신체·재산의 보호를 위해 필요한 경우에 한해 허용됩니다.

    ⑦     영상정보 보호를 위한 기술적·관리적·물리적 조치: 내부관리계획 수립, 접근통제 및 접근권한 제한, 영상정보의 안전한 저장·전송기술 적용, 처리기록 보관 및 위·변조 방지조치, 보관시설 마련 및 잠금장치 설치 등

     

    제11조(개인정보 처리방침 변경)

    이 개인정보 처리방침은 [2016.06. 23]부터 적용됩니다.

• English version

  • Richemont Korea Ltd trading as [Van Cleef & Arpels] (hereinafter “[Van Cleef & Arpels]”) hereby establishes and discloses the following personal information management policies for the protection of personal information of data subjects and a prompt and smooth management of any grievances thereon in accordance with Article 27-2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (the “Act”).

    Article 1 (Purposes of Managing Personal Information)

    [Van Cleef & Arpels] shall manage personal information for the following purposes. The personal information being managed shall not be used for any purpose other than those described in the following, and in the event of any change to such purposes, [Van Cleef & Arpels] shall take required actions such as separately obtaining the consent to such change or posting the revised policies on the website pursuant to Article 27-2 of the Act:

    ①        Management of membership to the website
    

    [Van Cleef & Arpels] shall manage personal information for the verification of the intent of an applicant to become a member, identification and authentication of an individual for the provision of membership services, retention and management of membership eligibility, verification of individual identity according to the execution of the limited verification of identities system, prevention of improper usage of services, verification of the consent of the legal representative when managing the personal information of a minor under the age of 14, various types of notifications, management of grievances, improving contents of the website and provision of customized web-based service to members, etc.

    ②        Provision of goods or services
    

    [Van Cleef & Arpels] shall manage personal information to manage and fulfil purchase orders, sending of agreements and invoices, delivery of contents, delivery of customized services, identity and age authentication, payment or settlement of fees, and collection of debts, etc.  [Van Cleef & Arpels] shall send service related communications, including announcements and administrative messages such as order confirmation. [Van Cleef & Arpels] shall also manage personal information to manage and fulfil repair orders and to provide after service care.

    ③        Management of grievances and legal compliance
    

    [Van Cleef & Arpels] shall manage personal information for the verification of the identity of a person who filed a complaint; identification of the matter being complained of; contact and notification for inquiry of facts; and notification of the result of the grievance management, etc.

    [Van Cleef & Arpels] shall manage personal information for prevention of fraud and other prohibited or illegal activities and as part of our efforts to keep our website and platforms secure.

    ④        Customer management and marketing
    

    [Van Cleef & Arpels] shall manage personal information:

    ·         to deal with your enquiries and requests;

    ·         for the purposes of sending you marketing communications, direct marketing and advertisements in the business areas in which it operates and of providing information related to products, services or events, etc. through online display ads or using communication channels you have provided, including email addresses, mobile numbers, telephone numbers and postal addresses; 

    ·         to conduct market research so that we can continuously improve the service we provide to our customers; and

    ·         to understand how our website and platforms are used so that we can continuously improve our platforms, services and other offerings.

    Article 2 (Management and Retention Period of Personal Information)

    ①      [Van Cleef & Arpels] shall manage and retain personal information within the legal retention and use period of personal information or within the retention and use period of personal information consented to by the data subject at the time of collecting personal information.
    
    

       ② The period of managing and retaining personal information for the purposes set out in Article 1 is as follows.
    

    1. For the management of membership to the website, [Van Cleef & Arpels] shall manage and retain personal information until the withdrawal of membership from the website of business operator or organization; provided, however, in the case of an occurrence of any of the following events, until the end or resolution of such event:

    1) Any pending investigation or probe following any violation of relevant laws, and

    2) Any remaining debts or claims which arose from using the website.
    

         2. For the provision of goods or services, [Van Cleef & Arpels] shall manage and retain personal information until the completion of the supply of such goods or services, and the completion of the payment or settlement of fees; provided, however, that the personal information necessary for accounting treatment of [Van Cleef & Arpels] or reflected in the books and records material to the business of [Van Cleef & Arpels] shall be maintained for 10 years pursuant to the Commercial Code of Korea.
    

    3. For customer management and marketing, the personal information will be managed and retained until the earlier of (i) the time it is withdrawn by the customer and (ii) the time the purpose of collecting the personal information has been achieved.

    4. Notwithstanding the foregoing, [Van Cleef & Arpels] may retain customers’ personal information for a longer time period as required by applicable laws or government orders.

    Article 3 (Provision of Personal Information to Third Parties)

    ①      [Van Cleef & Arpels] shall manage the personal information of data subjects within the extent set forth in Article 1 (Purposes of Managing Personal Information), and may only provide such personal information to third parties in the cases applicable under the Act, including under the consent of the data subject, or when required by special provisions of other laws.
    

    The personal information provided to [Van Cleef & Arpels] may be shared with third parties closely related to the businesses of [Van Cleef & Arpels], including its local entities, partner companies, customer management firms, data mining or marketing firms and etc. in any part of the world under the responsibility of the personal information officer in [Van Cleef & Arpels] [Switzerland].

    The types of personal information to be transferred include salutation, names, email addresses, mobile numbers, telephone numbers, postal addresses and post codes, dates of birth, ages, marital status and wedding dates and any other personal information provided by customers with customers’ prior consent to such transfer.

    Also, while the information of the data subject may be transmitted to [Van Cleef & Arpels]’s local entities or partner companies outside [Switzerland], all persons and companies receiving such personal information shall make best efforts to make sure that the information of the data subject is retained in safety according to the relevant laws.
    

    ②      During the process of handling data, [Van Cleef & Arpels]  may share your personal information with third parties which are trusted by [Van Cleef & Arpels] for purposes of providing better service to customers, proper processing of customer data and for business purposes of [Van Cleef & Arpels] group.
    
    

    ·         Personal information items shared: salutation, names, email addresses, mobile numbers, telephone numbers, postal addresses and post codes, dates of birth, ages, marital status and wedding dates and any other personal information provided by customers with customers’ prior consent to such sharing.
    

    ·         Retention and use period of personal information for the recipient: until the earlier of (i) the achievement of the purpose of transfer of personal information to the recipient and (ii) withdrawal by the customer from [Van Cleef & Arpels] membership.
    

    ·         Purpose of sharing and the name of the receiving company

    -      Headquarter of the brand that gathers and manages personal information in representation of [Van Cleef & Arpels]:

    [Van Cleef & Arpels, Branch of Richemont Internal SA]

    Purpose: customer service, marketing and handling of customers’ claims

    -      [Van Cleef & Arpels]’s parent company, Richemont International SA

    Purpose: managing the hosting, storage and access of personal information;

    -      The entity that manages personal information on behalf of [Van Cleef & Arpels] in the Asia Pacific region:

    Richemont Asia Pacific Ltd

    Purpose: managing the hosting, storage and access of personal information

    ④      Except where expressly provided above, [Van Cleef & Arpels] shall not use the personal information of the data subjects for unnecessary communication. Unless permitted by the law, [Van Cleef & Arpels] shall not engage in any act of selling or leasing personal data provided by the data subjects through the website to any third party. [Van Cleef & Arpels] shall make efforts to keep the information of the data subjects safe at all times.

    Article 4 (Consignment of Management of Personal Information)

    ①      For a smooth management of personal information, [Van Cleef & Arpels] consigns its duties of managing personal information as follows.

          Operation of a Client Relations Center

    - Consignee: [Richemont Client Relations Centre]

    - Details of the duties consigned: Receiving calls from customers, quotation of price for customer service, providing boutique information and etc.

    Retention and management of customer cards

    - Consignee: Valex Korea

    - Details of the duties consigned: Retaining and managing the customer cards accepted by boutiques

    Client satisfaction survey

    - Consignee: [Richemont Client Relations Centre]

    - Details of the duties consigned: Conducting e-mail surveys about client satisfaction levels on behalf of [Van Cleef & Arpels]

    Printed DM mailing

    - Consignee: Yonghwa-roi service

    - Details of the duties consigned: Sending printed catalogues, brochures and leaflets to clients on behalf of [Van Cleef & Arpels]; Managing e-mail direct marketing campaigns on behalf of [Van Cleef & Arpels]

    ②      At the time of entering into consignment agreements, [Van Cleef & Arpels] specifies in the agreements etc. the matters relating to prohibition of processing personal information beyond the purpose of performing the consigned duties, technical and administrative protection measures, restriction on reconsignment, management and supervision of the consignee, compensation for damages and etc., and supervises a safe management of personal information by the consignee in accordance to Article 26 of the Personal Information Protection Act and the Act.
    

    ③      In the event of any change to the contents or nature of the consigned duties or any change of the consignee, [Van Cleef & Arpels] shall disclose without delay such change through this personal information management policy.

    Article 5 (Rights and Obligations of Data Subject and Method of Exercise)

    ①      The data subject may exercise any of the following rights related to personal information protection against [Van Cleef & Arpels] at any time.
    

         1. Right to demand a view of his/her personal information;

         2. Right to demand correction in case of an error etc.;

         3. Right to demand deletion; and

         4. Right to demand cessation of management of his/her personal information.
    

    ②      Any of the rights set forth in paragraph ① may be exercised against [Van Cleef & Arpels] through a written instrument, e-mail, FAX and etc. in accordance with the Appendix Form No. 8 of the Enforcement Rules of the Personal Information Protection Act, in which case [Van Cleef & Arpels] shall take relevant actions immediately. Any request pertaining to personal information or cessation of services provided by [Van Cleef & Arpels] is to be sent through e-mail at [privacy@vancleefarpels.com] or by mail to the following address:
    

    [Van Cleef & Arpels]
    [15F, State Tower Namsan, 100, Toegye-ro, Jung-gu,]
    Seoul, Korea
    
    You are requested to notify [Van Cleef & Arpels] of any change to your personal information in order to keep your information up-to-date, and if you do not want to receive e-mail services provided by [Van Cleef & Arpels], you may choose to stop receiving such services at any time following the instructions specified at the bottom of the e-mail.

    ③      In the case that [Van Cleef & Arpels] is demanded by the data subject to correct or delete any error etc. in personal information, [Van Cleef & Arpels] shall not use or provide the relevant personal information until such correction or deletion is complete.
    
    

    ④      Any of the rights set forth in paragraph ① may be exercised through agents such as a legal representative or a delegated person of the data subject, in which case the power of attorney should be submitted in accordance with the Appendix Form No. 11 of the Enforcement Rules of the Personal Information Protection Act.

    Article 6 (Personal Information Items Under Management)

    [Van Cleef & Arpels] manages the following items of personal information.

    ①      Information collected from the website

    -           Purpose of collection: Management of membership to the website, access to call agents, and reservation of visit and subscription to newsletter

    -           Required items: title, salutation, name, I.D., password, e-mail address, country of residence, occupation, and phone number, postal addresses and post codes, dates of birth

    -           Optional items: marital status, wedding dates and any other personal information provided by customers

    ②      Information received through customer cards at offline boutiques

    -           Purpose of collection: management of membership, provision of goods or services, management of claims and legal compliance, customer management and marketing

    -           Required items: Title, name, phone number, consent to or refusal of the provision of personal information and contact

    -           Optional items: associated group or company, address of residence, e-mail address, date of birth, wedding anniversary, and preferred language

     

    ③      Information collected from the Client Relations Center

    -           Purpose of collection: Customer registration, receiving calls from customers, quotation of price for repairs, and answering inquiries on products and boutiques

    -           Required items: Name, e-mail address, phone number, and date of birth

    ④      Information collected through customers’ access to and use of the website: [Van Cleef & Arpels] operates a computer system whereby [Van Cleef & Arpels] collects IP address, cookies, MAC address, service usage records, visit records, improper usage records and other information collected by automatic tracking technologies.

    -           Purpose of collection: analysis of the frequency of customers’ visit and use of the website; implementation of targeted marketing; provision of customized or personalized service; analysis of preference or interests of customers; and upgrade and improvement of the website and its contents

    -           Customers may choose not to store cookies by selecting the relevant option under the web browser.  Customer may require [Van Cleef & Arpels] to obtain a prior consent before [Van Cleef & Arpels] collects cookies from the customer’s browser and may also refuse to provide any cookies to [Van Cleef & Arpels].

    Article 7 (Destruction of Personal Information)

    ①     If personal information becomes no longer needed such as by the elapse of the retention period, achievement of the purpose of managing personal information and etc., [Van Cleef & Arpels] shall destroy the relevant personal information immediately.

    ②     If [Van Cleef & Arpels] is required by law to keep preserving personal information even though the retention period consented to by the data subject expired or the purpose of managing personal information is achieved, the relevant personal information shall be migrated to a separate database or be kept at a different place.

    ③ Personal information is destructed based on the following procedure and method:

       1. Destruction procedure

        [Van Cleef & Arpels] selects the personal information which is required to be destroyed and destroys it under the approval by the personal information protection officer in [Van Cleef & Arpels].

       2. Method of destruction

        [Van Cleef & Arpels] destroys personal information recorded and stored in the form of electronic files in a way that it cannot be re-generated, and personal information recorded and stored in the form of paper by shredding using shredding machines or by incineration.

    Article 8 (Measures to Secure Safety of Personal Information)

    [Van Cleef & Arpels] has put in place the following measures in order to secure the safety of personal information.

    ①      Administrative measures: Establishment and execution of internal plan for management, regular staff training, and etc.

    ②      Technical measures: Management of access authority to the personal information management system, installation of the access control system, encryption of authentic identification numbers, and installation of security programs

    ③      Physical measures: Restriction of access to the computer room, the data storage room, and etc.

    Article 9 (Personal Information Protection Officer)

    ①   [Van Cleef & Arpels] has appointed the following person as the personal information protection officer in order to take overall responsibility of the matters relating to the management of personal information and process complaints raised by data subjects and remedy any damage.
    

       ▶ Personal information protection officer

           Name : Hye-Sun Kim

           Title : Data Protection Officer

           Contact No. : <Phone> (02)3440-5552  <E-mail> sunny.kim@richemont.com

    <FAX>  (02)3440-5588 

      ▶ Department charged with protection of personal information

           Name of Department : [Van Cleef & Arpels Retail Team]

           Person in charge : Eun-Jung Lee

           Contact No. : <Phone> [82-2-3440-5677] <E-mail> [jane-vca.lee@vancleefarpels.com]

    <FAX> [82-2-3440-5519]

    ②   A data subject may contact the personal information protection officer or the department specified above for any inquiry on personal information protection, complaints, remedies and etc. [Van Cleef & Arpels] is committed to answering and acting upon any inquiry from you immediately.

    Article 10 (Installation and Operation of CCTV)

    [Van Cleef & Arpels] has installed and is operating CCTV as follows.

    ①      Basis and purpose of the installation of CCTV: Safety of facilities, prevention of fire and theft at the boutiques of [Van Cleef & Arpels]

    ②      Number of CCTV, location, and scope of recording: [70] devices are installed in major facilities including the boutiques covering the entire space of major facilities
    

    ③      Manager in charge: Security Team / Responsible department; and persons with access to the image data: managers and vice managers of each boutique
    

    ④      Duration of recording, period of storage, place of storage and method of management

          - Duration: 24 hours a day

          - Period of Storage: 35 days from recording

          - Place of storage and method of management: Stored and managed in the control rooms for CCTV at each boutique
    

    ⑤        Method and place of viewing image data: To be requested to the manager in charge (Security Team)
    

    ⑥        Request for a view of image data by a data subject: Application for the confirmation of the existence of image data of an individual and the view of such image data should be filed. The view will be allowed only if the data subject him/herself is recorded in the image or it is necessary without doubt for the protection of the life, body, and properties of the data subject.
    

    ⑦        Technical, administrative, and physical measures for the protection of image data: Establishment of internal management plan, access control and access authority restriction, application of technologies enabling safe storage and transmission of image data, retention of management records, preventative actions against alteration and counterfeit, preparation for facility for retention, and installation of locking mechanism, etc.

    Article 11 (Amendment to Personal Information Management Policies)

    The personal information management policies herein shall take effect as of [2016.06. 23].

• Chinese version

  • 最近更新日期：2016年9月

    關於梵克雅寶和本私隱政策

    歷峰集團梵克雅寶分公司的註冊辦公地址為瑞士8 Route des Biches , CH-1752 Villars-sur-Glâne。在本私隱政策中，我們使用梵克雅寶（以及「我們」和「我們的」）指代位於上述註冊地址的梵克雅寶總部、其分支機構和專賣店。

    請花一些時間閱讀以下政策，其解釋了我們將如何收集、使用、披露和傳輸閣下透過我們的網站、移動應用程式（統稱為「平台」）提供給我們的個人資料，當閣下造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員時可能需要向我們提供此類資料。本政策亦解釋了在使用我們的平台時我們如何採用 Cookie 及相關技術收集資料。

    本私隱政策的更新

    我們可能會不時更新本私隱政策。屆時，我們會將變更發佈在本平台上。

    閣下提供給我們的資料以及我們如何使用

    為了存取我們平台的特定欄目，閣下可能需要在我們的平台上進行註冊。在註冊過程中，閣下需提交自己的個人資料（包括閣下的姓名和住址、出生日期、電郵和電話號碼，如果閣下購買我們的產品，亦需要提供付款詳細資料）。當閣下在需填寫的欄位中輸入自己的詳細資料時，即授權梵克雅寶向閣下提供所選擇的服務。

    除此之外，當閣下與我們通訊（例如，如果閣下聯絡我們並諮詢某種產品或服務）、造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員而需要提供閣下的詳細資料時，我們亦可能會收集有關閣下的個人資料。請注意，出於安全、培訓和開發目的，可能會對閣下與梵克雅寶服務人員的通話進行錄音。

    如果閣下選擇透過社交媒體平台或其他第三方服務與梵克雅寶進行互動，我們將收集閣下透過該平台提供給我們的資料。

    我們還自動收集有關我們平台之使用者的某些資料，具體請參見下面標題為「我們自動收集的 Cookie 及其它資料"部分。

    我們將使用向閣下收集的資料：

    ·                管理和履行訂購單和維修單職責，以及提供售後服務；

    ·                處理閣下的查詢和請求；

    ·                傳送服務相關通訊，包括公告和行政管理消息，例如訂單確認；

    ·                根據閣下的通訊偏好給閣下傳送與我們及其他第三方合作夥伴相關的行銷通訊（包括電郵）（請參閱下面的「編輯或刪除閣下的個人資料」部分，詳細瞭解閣下如何能夠管理這些更新）；

    ·                開展市場調研，以便我們能夠不斷改進提供給客戶的服務；

    ·                預防欺詐和其它違禁或非法的活動，保障我們平台的安全；以及

    ·                瞭解我們平台的使用情況，以便能夠不斷改進我們的平台與服務及其它產品和服務。

    我們自動收集的 Cookie 及其它資料

    像大部分平台一樣，梵克雅寶透過記錄 IP 位址和使用 Cookie 以及類似技術來確保我們對閣下進行識別並為閣下提供量身定制的體驗，同時讓我們瞭解平台訪客是如何存取我們的平台。下面將詳細介紹我們如何使用 Cookie 及相關技術。

    什麼是 Cookie？

     Cookie 是在閣下存取網站或移動應用程式時下載到閣下的電腦或移動裝置上的文字檔，其中包含少量資料。當閣下切換瀏覽網站各個頁面或返回之前存取過的網站或移動應用程式時，透過它就可以辨認出閣下的電腦。Cookie 被廣泛用來保證各種平台的運轉或提高運轉效率，以及向平台所有者提供資料。

    我們使用 Cookie 的目的是（比如透過記住閣下的語言和/或產品偏好來）強化訪客的線上體驗，以及更好地瞭解我們平台的使用情況。例如，Cookie 可以讓我們得知閣下之前是否存取過我們的平台，或者閣下是否是一位新的訪客。它們還有助於確保閣下在網上看到的廣告與閣下的情況和個人興趣更加貼近。

    Cookie 分為兩大類：

    ·                第一方 Cookie，由梵克雅寶直接傳送到閣下的電腦或移動裝置上。它們僅供梵克雅寶用於在閣下的電腦或移動裝置再次存取我們的平台時對其進行識別。

    ·                第三方 Cookie，由第三方服務提供者在我們的平台上提供，並可供該服務提供者用於在閣下的電腦或移動裝置存取其它平台時對其進行識別。第三方 Cookie 最常用於平台分析或廣告目的。

    Cookie 在閣下的電腦或移動裝置上儲存一些時間。梵克雅寶同時使用「會話 Cookie」和「永久 Cookie」。會話 Cookie 僅在閣下的瀏覽器打開期間存在，一旦閣下關閉瀏覽器，它們即會自動被刪除。永久 Cookie 在閣下的瀏覽器關閉後依舊存在，可用於在閣下再次開啟閣下的瀏覽器並瀏覽網際網絡時識別閣下的電腦或移動裝置。

    梵克雅寶使用哪些 Cookie?

    我們的平台僅向閣下的電腦或移動裝置傳送以下類型的 Cookie：

     

    Cookie 類型	用途
    基本用途必需的 Cookie	這些 Cookie 對向閣下提供透過本平台可以得到的服務以及使用其某些功能（如存取安全區域）是必不可少的。沒有這些 Cookie，不可能使用閣下所要求的服務（如交易頁面和安全登入帳戶）。
    功能 Cookie	這些 Cookie 用於與本平台之呈現、效能和功能相關的多種用途。但其總體目的是為了增強訪客使用本平台的體驗與樂趣。 例如，其中的某些 Cookie 讓訪客能夠指定語言、產品或其它平台偏好。
    分析 Cookie	這些 Cookie 用於收集相關資料，從而瞭解訪客如何使用我們的平台。 所收集的資料不會識別任何單個訪客的身份，而是一種集合資料。它包括我們平台的訪客數量、將訪客轉介給我們平台的其他平台以及訪客在我們平台上存取過的網頁。 我們使用上述資料來説明提高我們平台的運行效率，收集廣泛的人口統計資料，以及監測我們平台的活動水準。
    廣告 Cookie	當閣下存取我們的平台或點按平台上的廣告或促銷區域時，這些 Cookie 可用來投放與閣下個人情況和興趣愛好更加貼近的廣告，亦用於限制閣下看到某項廣告的次數，以及協助評估廣告和促銷的有效性。Cookie 亦可用來限制閣下看到某項廣告的次數，協助評估廣告和促銷活動的有效性。 它們通常由廣告網絡在得到我們允許的情況下投放。它們會記住閣下曾經存取過某個平台並與其他機構（例如，廣告商）共用這類資料。
    內容分享與社交網絡 Cookie	這些 Cookie 讓使用者能夠透過第三方社交網絡及其它平台分享頁面和內容。傳送這些 Cookie 的公司亦可能使用閣下的資料在其它平台上提供有針對性的廣告。

    請查看我們的 Cookie 同意工具，進一步詳細瞭解本平台所使用的特定 Cookie 以及提供這些 Cookie 的第三方。閣下可以使用本 Cookie 同意工具設定閣下的 Cookie 喜好設定。

    如何管理或刪除 Cookie

    閣下有權選擇是否接受 Cookie，我們將在下面說明閣下如何行使這項權利。但請注意，如果閣下選擇拒絕 Cookie，可能就無法使用我們平台的全部功能。

    閣下可以透過使用我們的 Cookie 同意工具或透過變更瀏覽器設定來設定閣下的 Cookie 喜好，阻止將本平台的 Cookie 放置在閣下的電腦或移動裝置中。如需變更設定，請按照瀏覽器的說明進行操作（該設定通常位於「協助」、「工具」或「編輯」功能表中）。

    Cookie 同意工具

    IP 位址

    我們可能會收集有關閣下電腦或移動裝置的資料，包括在可能的情況下收集閣下的 IP 位址、作業系統、登入時間和瀏覽器類型。我們使用這些資料是為了更好地瞭解訪客如何使用我們的平台以及用於內部彙報目的。我們可能會匿名化這些資料並與廣告商、贊助商或其他企業分享。

    關於廣告

    當閣下離開我們的平台之後，這些平台可能會使用第三方（例如，網絡廣告商）和廣告交換平台將閣下的廣告放置在第三方平台上，我們可能會使用第三方分析和其他服務供應商來評估平台使用情況以及對廣告和我們的內容進行觀察，並為我們和/或第三方提供類似資料。網絡廣告商指展示廣告的第三方，這種展示可能透過閣下對平台的存取和閣下所存取過的其他應用程式和網站來實現。第三方廣告服務讓我們能夠將廣告定位在閣下可能感興趣的產品和服務上。

    第三方追蹤技術並非由我們控制，雖然這些技術與我們的平台或廣告相關。與我們的實踐做法有關的聲明並不適用於這些第三方和其他各方所用之資料的收集方法，亦不適用於這些第三方對所收集之資料進行的使用。當第三方收集、存儲和分享相關資料時，應該對他們的服務條款、私隱政策、許可、備註和選項進行審核。對於第三方廣告商、廣告網絡、交換平台或相關第三方的政策或實踐做法，我們不做任何陳述。

    在廣告投遞方面，閣下有權做選擇。閣下可以退出接收特定類型的行為廣告，方法是存取上面標題為「如何管理或刪除 Cookie」部分中描述的第三方網站。對於任何第三方退出選項的有效性或符合性，我們不承擔任何責任。

    分享閣下的資料

    除以下情形外，我們不會向他人或非下屬公司出租、出售或分享閣下的個人資料：

    ·                資料接收方是代表我們提供服務（如線上和其它付款、處理信用卡交易和執行信用審查及預防欺詐）的第三方提供商；

    ·                在我們認為是履行法律或監管義務，或保護我們的權利或任何第三方的權利所必需時，我們可將閣下的個人資料披露給任何執法機構、法庭、監管機構、政府當局或其他第三方；及

    ·                我們可將閣下的個人資料披露給收購或轉讓我們的全部或幾乎全部資產和業務的任何第三方。如果發生該等出售或轉讓，我們會盡合理努力以儘量確保轉讓閣下的個人資料的實體以遵守本私隱政策的方式使用該等資料。

    跨國傳輸

    我們可能會將所收集的資料傳送到一家或多家下屬公司或第三方服務提供者所在的或設有營運的任何國家/地區或地區，並在該地存儲和進行處理。雖然其他地區可能並無與閣下所在國家/地區標準相同的資料保護措施，但我們仍會依照本私隱政策來保護我們所傳送的個人資料。

    保護閣下的資料

    我們希望閣下能放心使用我們的平台，我們會致力於保護我們收集的個人資料。我們對使用閣下個人資料的許可權作出限定，僅供為向閣下提供產品或服務或完成其本職工作而合理需要使用該等資料的員工使用。我們已經從技術和組織方面採取適當的物理、電子和程序防護措施，以保護閣下提供給我們的個人資料免遭未經授權或非法的處理以及意外丟失、損壞或銷毀。

    如何編輯、刪除或存取閣下的個人資料

    閣下有權要求查看我們留存的閣下的任何個人資料，更正任何不準確之處，以及更新任何過時的資料。閣下亦可要求我們不要向閣下傳送直接行銷通訊（但請注意，我們仍可繼續向閣下傳送服務相關（即非行銷）通訊，如有關閣下的訂單狀態的更新電郵）。如果閣下想行使上述任何權利，請致函我們（地址見下文）。

    閣下可隨時退訂行銷通訊電郵，方式是傳送電郵至下面標題為「聯絡我們」部分中所列的地址，或按一下 梵克雅寶任一封行銷電郵中的「退訂」連結。

    聯絡我們

    如閣下對本私隱政策或一般私隱事宜有任何疑問或意見，請透過下面的地址聯絡我們。如欲索取我們持有的有關閣下的個人資料，或者退訂任何其他的行銷通訊電郵，也可使用此地址。

    client.relations.asia@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

     

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.asia@vancleefarpels.com

    
    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.asia@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Russian version

  • Последнее обновление: сентября 2016

    Информация о Van Cleef & Arpels и данной Политике конфиденциальности

    Зарегистрированные офисы Van Cleef & Arpels, Richemont International SA расположены по адресу: 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland. В рамках настоящей Политики конфиденциальности под термином Van Cleef & Arpels (а также «мы», «нам/нас» и «наш») понимается главный офис Van Cleef & Arpels, расположенный по вышеуказанному адресу, его аффилированные лица и наши бутики.

    Просьба уделить время прочтению данной политики, в которой объясняется, как мы собираем, используем, раскрываем и передаем персональную информацию, которую вы нам предоставляете на наших сайтах, в мобильных приложениях (совместно — «Платформы»), при посещении бутиков Van Cleef & Arpels, при общении с консьержем Van Cleef & Arpels по телефону или при взаимодействии с нами в социальных сетях. В ней также объясняется, как мы собираем информацию с использованием файлов cookie и сопутствующих технологий, когда вы используете наши Платформы.

    Обновления данной Политики конфиденциальности

    Мы можем периодически обновлять данную Политику конфиденциальности. В таких случаях мы будем публиковать соответствующие изменения на данной Платформе.

    Информация, которую вы нам предоставляете, и порядок ее использования нами

    Для получения доступа к определенным разделам нашей Платформы вам понадобится зарегистрироваться. В процессе регистрации вам будет предложено предоставить персональную информацию о себе (включая ваши имя и адрес, дату рождения, адрес электронной почты и номер телефона, а также, если вы делаете у нас покупку, платежные реквизиты). Вводя свои данные в соответствующие поля, вы даете возможность Van Cleef & Arpels предоставлять вам выбранные вами услуги.

    Кроме того, мы также можем собирать вашу персональную информацию в ходе нашей с вами переписки (например, когда вы обращаетесь к нам с запросом о  каких-либо наших продуктах или услугах), когда вы предоставляете свои данные при посещении бутика Van Cleef & Arpels или обращении к консьержу Van Cleef & Arpels по телефону. Пожалуйста, примите во внимание, что звонки консьержу Van Cleef & Arpels могут записываться в целях безопасности, обучения и развития.

    Если вы предпочитаете взаимодействовать с Van Cleef & Arpels через какую-либо социальную сеть или иной сторонний сервис, то мы соберем информацию, предоставленную нам вами через такую платформу.

    Мы также собираем определенную информацию о посетителях нашей Платформы в автоматическом режиме, как описано в разделе «Файлы cookie и прочая информация, собираемая нами в автоматическом режиме» ниже.

    Мы будем использовать полученную от вас информацию в следующих целях:

    ·                обработка и выполнение заказов на покупку и ремонт и предоставление послепродажного обслуживания;

    ·                обработка ваших запросов и заявок;

    ·                отправка сообщений, связанных с обслуживанием, включая объявления и административные сообщения, такие как подтверждения заказов;

    ·                отправка вам рекламных сообщений (включая электронные письма) о нас и сторонних партнерских организациях, в соответствии с конфигурацией ваших настроек сообщений (дополнительную информацию о том, как управлять данными обновлениями, см. в разделе «Редактирование или удаление вашей персональной информации» ниже);

    ·                проведение исследований рынка в целях постоянного улучшения качества услуг, предоставляемых нашим клиентам;

    ·                предотвращение мошенничества и прочей запрещенной или противоправной деятельности и в рамках наших усилий по обеспечению безопасности нашей Платформы; и

    ·                понимание того, как используется наша Платформа, в целях непрерывного совершенствования нашей Платформы, услуг и других предложений.

    Файлы cookie и прочая информация, собираемая нами в автоматическом режиме

    Как и большинство Платформ, Van Cleef & Arpels регистрирует IP-адреса и использует файлы cookie и аналогичные технологии, позволяющие нам узнавать вас и настраивать различные функции, связанные с вашим пребыванием на сайте, а также предоставляющие нам информацию о том, как посетители нашей Платформы осуществляют к ней доступ. Более подробную информацию о том, как мы используем файлы cookie и сопутствующие технологии, можно почерпнуть ниже.

    Что такое файлы cookie?

    Файлы cookie — это текстовые файлы, содержащие небольшое количество информации, загружаемые на ваш компьютер или мобильное устройство при посещении сайта или входе в мобильное приложение. Они используются для распознавания вашего компьютера при переходе между страницами сайта или при повторном посещении сайта или мобильного приложения, куда вы заходили ранее. Файлы cookie широко используются для обеспечения или повышения эффективности работы платформ, а также для предоставления информации владельцам платформ.

    Мы используем файлы cookie для создания у посетителей благоприятных впечатлений от посещения нашей Платформы (например, путем запоминания ваших языковых и/или товарных предпочтений) и лучшего понимания того, как используется Платформа. Файлы cookie могут сказать нам, например, посещали ли вы нашу Платформу ранее или являетесь новым посетителем. Они также помогают обеспечивать, чтобы видимая вами онлайн реклама в наибольшей мере подходила вам и отвечала вашим интересам.

    Файлы cookie делятся на две категории:

    ·                Основные файлы cookie, загружаемые непосредственно Van Cleef & Arpels на ваш компьютер или мобильное устройство. Они используются только Van Cleef & Arpels для распознавания вашего компьютера или мобильного устройства при повторном посещении нашей Платформы.

    ·                Сторонние файлы cookie, загружаемые сторонним поставщиком услуг на нашей Платформе и используемые таким поставщиком услуг для распознавания вашего компьютера или мобильного устройства при посещении других платформ. Сторонние файлы cookie в основном используются для анализа работы платформы или в рекламных целях.

    Файлы cookie могут храниться на вашем компьютере или мобильном устройстве в течение различных периодов времени. Van Cleef & Arpels используются как «сеансовые файлы cookie», так и «постоянные файлы cookie». Сеансовые файлы cookie существуют только пока открыт ваш браузер и удаляются автоматически при его закрытии. Постоянные файлы cookie сохраняются после закрытия браузера и могут использоваться для распознавания вашего компьютера или мобильного устройства при повторном открытии браузера и просмотре интернет-страниц.

    Какие файлы cookie используются Van Cleef & Arpels ?

    Платформа загружает на ваш компьютер или мобильное устройство только следующие типы файлов cookie:

     

    Виды файлов cookie	Цель
    Файлы cookie, необходимые в важных целях	Данные файлы cookie необходимы для предоставления вам услуг, доступных на данной Платформе, а также для использования некоторых ее функций, таких как доступ к закрытым зонам сайта. Без таких файлов cookie заказываемые вами сервисы, такие как, например, страницы сделок и защищенные учетные записи пользователя, были бы недоступны.
    Функциональные файлы cookie	Данные файлы cookie выполняют ряд назначений, связанных с представлением, работой и функциями данной Платформы. Однако их главной целью является создание у пользователей положительных впечатлений и повышение их удовлетворенности при пользовании Платформой. Например, некоторые из таких файлов cookie позволяют посетителям указывать свои языковые и товарные предпочтения, а также менять иные настройки платформы.
    Аналитические файлы cookie	Данные файлы cookie используются для сбора информации о том, как наша Платформа используется посетителями. Собираемая информация является обобщенной и не идентифицирует отдельных посетителей. Она включает в себя количество посетителей нашей Платформы, платформы, которые перенаправили их на нашу Платформу, а также страницы, посещенные ими на нашей Платформе. Мы используем данную информацию для более эффективного управления нашей Платформой, сбора широкого спектра демографической информации и отслеживания уровня активности на нашей Платформе.
    Рекламные файлы сookie	Когда вы посещаете нашу Платформу или кликаете по рекламным областям Платформы, данные файлы cookie используются для показа вам рекламы, наиболее отвечающей вашим интересам. Они также используются для ограничения количества показов вам отдельных рекламных материалов, а также помогают оценивать эффективность рекламы. Такие файлы обычно размещаются рекламными сетями с нашего разрешения. Они запоминают, что вы посещали платформу, и данная информация предоставляется другим организациям, таким, как рекламодатели.
    Файлы cookie для обмена информацией и общения в социальных сетях	Данные файлы cookie позволяют пользователям обмениваться страницами и контентом через сторонние социальные сети и другие платформы. Компании, загружающие такие файлы cookie, могут также использовать вашу информацию для показа вам целевой рекламы на других платформах.

    Более подробная информация о конкретных видах файлов cookie, используемых данной Платформой, а также третьих сторонах, загружающих таковые, представлена в нашем инструменте получения согласия на использование файлов cookie. Вы можете воспользоваться данным инструментом получения согласия на использование файлов cookie для изменения персональных настроек, связанных с файлами cookie.

    Управление и удаление файлов cookie

    Вы имеете право выбирать, принимать или не принимать файлы cookie. Ниже описано, каким образом вы можете осуществить данное право. Однако учтите, что в случае отказа от использования файлов cookie вы не сможете использовать все функциональные возможности  нашей Платформы.

    Вы можете задать настройки, связанные с файлами cookie, с помощью нашего инструмента получения согласия на использование файлов cookie или изменив настройки вашего браузера таким образом, чтобы файлы cookie с данной Платформы не загружались на ваш компьютер или мобильное устройство. Для этого следуйте инструкциям, указанным в вашем браузере (обычно данные инструкции приводятся в разделе «Помощь», «Инструменты» или «Редактирование»).

    инструментом получения согласия на использование файлов cookie

    IP-адреса

    Мы можем собирать информацию о вашем компьютере или мобильном устройстве, в том числе, при наличии, IP-адрес, вид операционной системы, время входа в систему и тип браузера. Мы используем данную информацию, чтобы лучше понимать, как посетители используют нашу Платформу, а также для целей внутренней отчетности. Обезличив данную информацию, мы можем предоставлять её  рекламодателям, спонсорам и прочим коммерческим структурам.

    Информация о рекламе

    Платформа может использовать третьих лиц, таких как сетевые рекламодатели и рекламные биржи, для показа вам рекламы на сторонних платформах после вашего ухода с наших Платформ, а также мы можем использовать аналитические данные третьих сторон и других поставщиков услуг для оценки и предоставления нам и/или третьим сторонам информации об использовании Платформ и просмотре объявлений и нашего контента. Сетевые рекламодатели — это третьи лица, демонстрирующие рекламу, которая может основываться на ваших посещениях Платформ и прочих приложений и сайтов, которые вы посещали. Показ рекламы третьих лиц позволяет нам представлять вашему вниманию целевую рекламу продуктов и услуг, которые могут вам быть интересны.

    Мы не контролируем технологии отслеживания, используемые третьими лицами, даже если таковые связаны с нашими Платформами или нашей рекламой. Заявления о порядке нашей работы не распространяются на методы сбора информации, используемые такими третьими лицами и прочими лицами, а также на порядок использования информации, собираемой такими третьими сторонами. Для получения сведений о порядке сбора, хранения и передачи информации соответствующим третьим лицом следует изучить его условия обслуживания, политику конфиденциальности, разрешения, уведомления и возможности выбора. Мы не делаем никаких заявлений относительно политик или порядка работы сторонних рекламодателей, рекламных сетей, рекламных бирж или связанных с ними третьих лиц.

    Вам предоставляется возможность выбора в отношении показа вам рекламы. Вы можете отказаться от получения определенных типов поведенческой рекламы, посетив сайты третьих лиц, описанные в разделе «Управление и удаление файлов cookie» выше. Мы не несем ответственности за действительность или соблюдение каких бы то ни было возможностей отказа от сервисов, предоставляемых третьими лицами.

    Обмен вашей информацией

    Мы не сдаем в аренду, не продаем и не предоставляем вашу персональную информацию другим лицам или не связанным с нами компаниям, за исключением следующих случаев:

    ·                мы можем предоставить информацию сторонним поставщикам, оказывающим от нашего имени такие услуги, как онлайн и иные платежи, осуществление операций с кредитными картами, проверка кредитоспособности и предотвращение мошенничества;

    ·                мы можем раскрыть вашу персональную информацию любым правоохранительным органам, суду, регулирующим инстанциям, государственным органам или иному третьему лицу, если сочтем это необходимым для выполнения обязательства, вытекающего из закона или правового акта, или в целях защиты наших прав или прав любого третьего лица; и

    ·                мы можем раскрыть вашу персональную информацию любому третьему лицу, которое приобретает, или которому мы передаем все или существенную часть наших активов и бизнеса. В случае такого приобретения или передачи мы приложим разумные усилия для обеспечения того, чтобы такое лицо, которому мы передаем вашу персональную информацию, использовало ее в соответствии с данной Политикой конфиденциальности.

    Международная передача информации

    Собираемая нами информация может передаваться, храниться и обрабатываться в любой стране или территории, где расположены одна или несколько наших аффилированных компаний или сторонних поставщиков услуг, или где расположена их материальная база. Даже если в других территориях не действуют те же стандарты защиты информации, что в вашей стране, мы тем не менее обязуемся защищать передаваемую нами персональную информацию в соответствии с данной Политикой конфиденциальности.

    Защита вашей информации

    Мы хотим, чтобы вы чувствовали себя в безопасности, используя нашу Платформу, и потому мы считаем своим долгом защищать собираемую нами персональную информацию. Мы ограничиваем доступ к вашей персональной информации кругом сотрудников, которым разумно необходим доступ к ней для предоставления вам продуктов или услуг или для выполнения своих должностных обязанностей. Мы располагаем соответствующими техническими и организационными, физическими, электронными и организационными средствами для защиты предоставляемой вами персональной информации от несанкционированной или неправомерной обработки, а также от случайной утраты, повреждения или уничтожения.

    Редактирование, удаление и доступ к вашей персональной информации

    Вы имеете право запросить доступ к любой вашей персональной информации, хранящейся у нас, в целях исправления любых неточностей или обновления устаревшей информации. Вы также можете попросить нас не отправлять вам прямые маркетинговые сообщения (однако примите, пожалуйста, во внимание, что мы можем продолжать отправлять вам сообщения, связанные с обслуживанием (т.е. не маркетинговые), такие как уведомления по электронной почте об изменении статуса вашего заказа). Если вы желаете воспользоваться каким-либо из указанных прав, пожалуйста, напишите нам по указанному ниже  адресу.

    Вы можете в любой момент отписаться от рассылки маркетинговых сообщений по электронной почте, написав по адресу, указанному ниже в разделе «Контакты», или перейдя по ссылке «unsubscribe» в любом из маркетинговых электронных писем Van Cleef & Arpels .

    Контакты

    Если у вас имеются какие-либо вопросы или замечания по данной Политике конфиденциальности или по вопросам конфиденциальности в целом, просьба связаться с нами по адресу, указанному ниже. Вы также можете воспользоваться данным адресом, чтобы запросить доступ к любой вашей персональной информации, хранящейся у нас, или чтобы отписаться от любых дальнейших маркетинговых рассылок по электронной почте.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.asia@vancleefarpels.com

    
    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Chinese version  

  • 最近更新日期：2016年9月

    關於梵克雅寶和本私隱政策

    歷峰集團梵克雅寶分公司的註冊辦公地址為瑞士8 Route des Biches , CH-1752 Villars-sur-Glâne。在本私隱政策中，我們使用梵克雅寶（以及「我們」和「我們的」）指代位於上述註冊地址的梵克雅寶總部、其分支機構和專賣店。

    請花一些時間閱讀以下政策，其解釋了我們將如何收集、使用、披露和傳輸閣下透過我們的網站、移動應用程式（統稱為「平台」）提供給我們的個人資料，當閣下造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員時可能需要向我們提供此類資料。本政策亦解釋了在使用我們的平台時我們如何採用 Cookie 及相關技術收集資料。

    本私隱政策的更新

    我們可能會不時更新本私隱政策。屆時，我們會將變更發佈在本平台上。

    閣下提供給我們的資料以及我們如何使用

    為了存取我們平台的特定欄目，閣下可能需要在我們的平台上進行註冊。在註冊過程中，閣下需提交自己的個人資料（包括閣下的姓名和住址、出生日期、電郵和電話號碼，如果閣下購買我們的產品，亦需要提供付款詳細資料）。當閣下在需填寫的欄位中輸入自己的詳細資料時，即授權梵克雅寶向閣下提供所選擇的服務。

    除此之外，當閣下與我們通訊（例如，如果閣下聯絡我們並諮詢某種產品或服務）、造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員而需要提供閣下的詳細資料時，我們亦可能會收集有關閣下的個人資料。請注意，出於安全、培訓和開發目的，可能會對閣下與梵克雅寶服務人員的通話進行錄音。

    如果閣下選擇透過社交媒體平台或其他第三方服務與梵克雅寶進行互動，我們將收集閣下透過該平台提供給我們的資料。

    我們還自動收集有關我們平台之使用者的某些資料，具體請參見下面標題為「我們自動收集的 Cookie 及其它資料"部分。

    我們將使用向閣下收集的資料：

    ·                管理和履行訂購單和維修單職責，以及提供售後服務；

    ·                處理閣下的查詢和請求；

    ·                傳送服務相關通訊，包括公告和行政管理消息，例如訂單確認；

    ·                根據閣下的通訊偏好給閣下傳送與我們及其他第三方合作夥伴相關的行銷通訊（包括電郵）（請參閱下面的「編輯或刪除閣下的個人資料」部分，詳細瞭解閣下如何能夠管理這些更新）；

    ·                開展市場調研，以便我們能夠不斷改進提供給客戶的服務；

    ·                預防欺詐和其它違禁或非法的活動，保障我們平台的安全；以及

    ·                瞭解我們平台的使用情況，以便能夠不斷改進我們的平台與服務及其它產品和服務。

    我們自動收集的 Cookie 及其它資料

    像大部分平台一樣，梵克雅寶透過記錄 IP 位址和使用 Cookie 以及類似技術來確保我們對閣下進行識別並為閣下提供量身定制的體驗，同時讓我們瞭解平台訪客是如何存取我們的平台。下面將詳細介紹我們如何使用 Cookie 及相關技術。

    什麼是 Cookie？

     Cookie 是在閣下存取網站或移動應用程式時下載到閣下的電腦或移動裝置上的文字檔，其中包含少量資料。當閣下切換瀏覽網站各個頁面或返回之前存取過的網站或移動應用程式時，透過它就可以辨認出閣下的電腦。Cookie 被廣泛用來保證各種平台的運轉或提高運轉效率，以及向平台所有者提供資料。

    我們使用 Cookie 的目的是（比如透過記住閣下的語言和/或產品偏好來）強化訪客的線上體驗，以及更好地瞭解我們平台的使用情況。例如，Cookie 可以讓我們得知閣下之前是否存取過我們的平台，或者閣下是否是一位新的訪客。它們還有助於確保閣下在網上看到的廣告與閣下的情況和個人興趣更加貼近。

    Cookie 分為兩大類：

    ·                第一方 Cookie，由梵克雅寶直接傳送到閣下的電腦或移動裝置上。它們僅供梵克雅寶用於在閣下的電腦或移動裝置再次存取我們的平台時對其進行識別。

    ·                第三方 Cookie，由第三方服務提供者在我們的平台上提供，並可供該服務提供者用於在閣下的電腦或移動裝置存取其它平台時對其進行識別。第三方 Cookie 最常用於平台分析或廣告目的。

    Cookie 在閣下的電腦或移動裝置上儲存一些時間。梵克雅寶同時使用「會話 Cookie」和「永久 Cookie」。會話 Cookie 僅在閣下的瀏覽器打開期間存在，一旦閣下關閉瀏覽器，它們即會自動被刪除。永久 Cookie 在閣下的瀏覽器關閉後依舊存在，可用於在閣下再次開啟閣下的瀏覽器並瀏覽網際網絡時識別閣下的電腦或移動裝置。

    梵克雅寶使用哪些 Cookie?

    我們的平台僅向閣下的電腦或移動裝置傳送以下類型的 Cookie：

     

    Cookie 類型	用途
    基本用途必需的 Cookie	這些 Cookie 對向閣下提供透過本平台可以得到的服務以及使用其某些功能（如存取安全區域）是必不可少的。沒有這些 Cookie，不可能使用閣下所要求的服務（如交易頁面和安全登入帳戶）。
    功能 Cookie	這些 Cookie 用於與本平台之呈現、效能和功能相關的多種用途。但其總體目的是為了增強訪客使用本平台的體驗與樂趣。 例如，其中的某些 Cookie 讓訪客能夠指定語言、產品或其它平台偏好。
    分析 Cookie	這些 Cookie 用於收集相關資料，從而瞭解訪客如何使用我們的平台。 所收集的資料不會識別任何單個訪客的身份，而是一種集合資料。它包括我們平台的訪客數量、將訪客轉介給我們平台的其他平台以及訪客在我們平台上存取過的網頁。 我們使用上述資料來説明提高我們平台的運行效率，收集廣泛的人口統計資料，以及監測我們平台的活動水準。
    廣告 Cookie	當閣下存取我們的平台或點按平台上的廣告或促銷區域時，這些 Cookie 可用來投放與閣下個人情況和興趣愛好更加貼近的廣告，亦用於限制閣下看到某項廣告的次數，以及協助評估廣告和促銷的有效性。Cookie 亦可用來限制閣下看到某項廣告的次數，協助評估廣告和促銷活動的有效性。 它們通常由廣告網絡在得到我們允許的情況下投放。它們會記住閣下曾經存取過某個平台並與其他機構（例如，廣告商）共用這類資料。
    內容分享與社交網絡 Cookie	這些 Cookie 讓使用者能夠透過第三方社交網絡及其它平台分享頁面和內容。傳送這些 Cookie 的公司亦可能使用閣下的資料在其它平台上提供有針對性的廣告。

    請查看我們的 Cookie 同意工具，進一步詳細瞭解本平台所使用的特定 Cookie 以及提供這些 Cookie 的第三方。閣下可以使用本 Cookie 同意工具設定閣下的 Cookie 喜好設定。

    如何管理或刪除 Cookie

    閣下有權選擇是否接受 Cookie，我們將在下面說明閣下如何行使這項權利。但請注意，如果閣下選擇拒絕 Cookie，可能就無法使用我們平台的全部功能。

    閣下可以透過使用我們的 Cookie 同意工具或透過變更瀏覽器設定來設定閣下的 Cookie 喜好，阻止將本平台的 Cookie 放置在閣下的電腦或移動裝置中。如需變更設定，請按照瀏覽器的說明進行操作（該設定通常位於「協助」、「工具」或「編輯」功能表中）。

    Cookie 同意工具

    IP 位址

    我們可能會收集有關閣下電腦或移動裝置的資料，包括在可能的情況下收集閣下的 IP 位址、作業系統、登入時間和瀏覽器類型。我們使用這些資料是為了更好地瞭解訪客如何使用我們的平台以及用於內部彙報目的。我們可能會匿名化這些資料並與廣告商、贊助商或其他企業分享。

    關於廣告

    當閣下離開我們的平台之後，這些平台可能會使用第三方（例如，網絡廣告商）和廣告交換平台將閣下的廣告放置在第三方平台上，我們可能會使用第三方分析和其他服務供應商來評估平台使用情況以及對廣告和我們的內容進行觀察，並為我們和/或第三方提供類似資料。網絡廣告商指展示廣告的第三方，這種展示可能透過閣下對平台的存取和閣下所存取過的其他應用程式和網站來實現。第三方廣告服務讓我們能夠將廣告定位在閣下可能感興趣的產品和服務上。

    第三方追蹤技術並非由我們控制，雖然這些技術與我們的平台或廣告相關。與我們的實踐做法有關的聲明並不適用於這些第三方和其他各方所用之資料的收集方法，亦不適用於這些第三方對所收集之資料進行的使用。當第三方收集、存儲和分享相關資料時，應該對他們的服務條款、私隱政策、許可、備註和選項進行審核。對於第三方廣告商、廣告網絡、交換平台或相關第三方的政策或實踐做法，我們不做任何陳述。

    在廣告投遞方面，閣下有權做選擇。閣下可以退出接收特定類型的行為廣告，方法是存取上面標題為「如何管理或刪除 Cookie」部分中描述的第三方網站。對於任何第三方退出選項的有效性或符合性，我們不承擔任何責任。

    分享閣下的資料

    除以下情形外，我們不會向他人或非下屬公司出租、出售或分享閣下的個人資料：

    ·                資料接收方是代表我們提供服務（如線上和其它付款、處理信用卡交易和執行信用審查及預防欺詐）的第三方提供商；

    ·                在我們認為是履行法律或監管義務，或保護我們的權利或任何第三方的權利所必需時，我們可將閣下的個人資料披露給任何執法機構、法庭、監管機構、政府當局或其他第三方；及

    ·                我們可將閣下的個人資料披露給收購或轉讓我們的全部或幾乎全部資產和業務的任何第三方。如果發生該等出售或轉讓，我們會盡合理努力以儘量確保轉讓閣下的個人資料的實體以遵守本私隱政策的方式使用該等資料。

    跨國傳輸

    我們可能會將所收集的資料傳送到一家或多家下屬公司或第三方服務提供者所在的或設有營運的任何國家/地區或地區，並在該地存儲和進行處理。雖然其他地區可能並無與閣下所在國家/地區標準相同的資料保護措施，但我們仍會依照本私隱政策來保護我們所傳送的個人資料。

    保護閣下的資料

    我們希望閣下能放心使用我們的平台，我們會致力於保護我們收集的個人資料。我們對使用閣下個人資料的許可權作出限定，僅供為向閣下提供產品或服務或完成其本職工作而合理需要使用該等資料的員工使用。我們已經從技術和組織方面採取適當的物理、電子和程序防護措施，以保護閣下提供給我們的個人資料免遭未經授權或非法的處理以及意外丟失、損壞或銷毀。

    如何編輯、刪除或存取閣下的個人資料

    閣下有權要求查看我們留存的閣下的任何個人資料，更正任何不準確之處，以及更新任何過時的資料。閣下亦可要求我們不要向閣下傳送直接行銷通訊（但請注意，我們仍可繼續向閣下傳送服務相關（即非行銷）通訊，如有關閣下的訂單狀態的更新電郵）。如果閣下想行使上述任何權利，請致函我們（地址見下文）。

    閣下可隨時退訂行銷通訊電郵，方式是傳送電郵至下面標題為「聯絡我們」部分中所列的地址，或按一下 梵克雅寶任一封行銷電郵中的「退訂」連結。

    聯絡我們

    如閣下對本私隱政策或一般私隱事宜有任何疑問或意見，請透過下面的地址聯絡我們。如欲索取我們持有的有關閣下的個人資料，或者退訂任何其他的行銷通訊電郵，也可使用此地址。

    client.relations.asia@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

     

• French version

  • Dernière mise à jour : Septembre 2016

    À propos de Van Cleef & Arpels  et de la présente Politique de confidentialité

    Van Cleef & Arpels, filiale de Richemont International SA, a son siège social au8 Route des Biches, CH-1752 Villars-sur-Glâne, Suisse.  Dans la présente Politique de confidentialité, nous utilisons le terme Van Cleef & Arpels (et « nous », « notre » et « nos ») pour désigner le siège social de Van Cleef & Arpels dont l’adresse est indiquée ci-dessus, ainsi que ses sociétés affiliées et ses boutiques. 

    Veuillez consacrer quelques instants à la lecture de la politique suivante qui explique comment nous recueillons, utilisons, divulguons et transférons les informations personnelles que vous nous fournissez sur nos sites Internet, applications mobiles (conjointement les « Plateformes »), lorsque vous visitez une boutique de Van Cleef & Arpels ou que vous communiquez avec le concierge de Van Cleef & Arpels par téléphone, ou encore lorsque vous interagissez avec nous sur les plateformes de médias sociaux.  Elle explique également comment nous collectons des informations grâce à l’utilisation de cookies et de technologies connexes lorsque vous utilisez nos Plateformes. 

    Mises à jour de la présente Politique de confidentialité

    Nous pouvons mettre à jour la présente Politique de confidentialité à tout moment. En cas de mise à jour, nous publierons les modifications sur cette Plateforme.

    Informations que vous nous fournissez et comment nous les utilisons

    Pour accéder à certaines zones de notre Plateforme, vous devrez vous inscrire auprès de nos services.  Au cours du processus d’inscription, il vous sera demandé de fournir des informations personnelles vous concernant (notamment votre nom, adresse, date de naissance, courriel, numéro de téléphone et, si vous effectuez un achat avec nous, certaines informations de paiement). En saisissant vos coordonnées dans les champs requis, vous permettez à Van Cleef & Arpels de vous fournir les services que vous sélectionnez. 

    En outre, nous pouvons également recueillir des informations personnelles auprès de vous lorsque vous communiquez avec nous (par exemple, si vous nous contactez pour une question concernant un de nos produits ou services), lorsque vous fournissez vos coordonnées au moment de la visite de la boutique Van Cleef & Arpels ou lorsque communiquez avec le concierge de Van Cleef & Arpels par téléphone. Veuillez noter que nous pouvons enregistrer les appels que vous effectuez auprès du concierge de Van Cleef & Arpels à des fins de sécurité, de formation et d’amélioration de nos services.

    Si vous choisissez d’interagir avec Van Cleef & Arpels via une plateforme de média social ou un autre service de tiers, nous recueillerons les informations que vous nous avez fournies par le biais de ladite plateforme.

    Nous recueillerons également automatiquement certaines informations concernant les visiteurs de notre Plateforme, décrites dans la section intitulée « Cookies et autres informations que nous recueillons automatiquement », ci-dessous. 

    Nous utiliserons les informations que nous recueillons auprès de vous pour :

    ·                gérer et répondre aux demandes de réparation, ainsi que pour fournir des services après-vente ;

    ·                traiter vos questions et demandes de renseignements ;

    ·                envoyer des communications liées au service, y compris des annonces et des messages administratifs tels qu’une confirmation de commande ;

    ·                vous envoyer des communications marketing (y compris des courriels) nous concernant et concernant d’autres partenaires tiers, conformément à vos préférences de communication (veuillez consulter la section « Modifier ou supprimer vos informations personnelles » ci-dessous pour obtenir de plus amples informations sur la manière dont vous pouvez contrôler ces mises à jour) ;

    ·                mener des études de marché dans le cadre de l’amélioration constante des services que nous fournissons à nos clients ;

    ·                empêcher les fraudes et autres activités interdites ou illégales, ainsi que dans le cadre de nos efforts visant à maintenir la sécurité de notre plateforme ; et

    ·                comprendre l’utilisation de notre Plateforme afin que nous puissions constamment améliorer les services de notre Plateforme et d’autres offres. 

    Cookies et autres informations que nous recueillons automatiquement

    Comme la plupart des Plateformes, Van Cleef & Arpels enregistre les adresses IP et utilise des cookies ainsi que d’autres technologies similaires qui nous permettent de vous reconnaître et de personnaliser votre expérience. Nous obtenons ainsi également des informations sur la manière dont les visiteurs accèdent à notre Plateforme.  Vous pouvez trouver ci-dessous davantage d’informations concernant la manière dont nous utilisons les cookies et les technologies connexes. 

    Qu’est-ce qu’un cookie ?

    Les cookies sont des fichiers textes contenant de petites quantités d’informations, qui sont téléchargés sur votre ordinateur ou appareil mobile lorsque vous visitez un site Internet ou une application mobile. Ils sont utilisés pour reconnaître votre ordinateur lorsque vous vous déplacez entre différentes pages d’un site Internet ou lorsque vous revenez sur un site Internet ou une application mobile que vous avez déjà visité(e). Les cookies sont largement utilisés dans le fonctionnement de plateformes de travail, pour améliorer leur fonctionnement, ainsi que pour fournir des informations aux propriétaires de la plateforme. 

    Nous utilisons des cookies pour améliorer l’expérience en ligne de nos visiteurs (par exemple, pour nous rappeler de vos préférences de langue et / ou de produit) et afin de mieux comprendre comment notre plateforme est utilisée. Les cookies peuvent par exemple nous dire si vous avez déjà visité notre Plateforme ou si vous êtes un nouveau visiteur. Ils peuvent également nous aider à faire en sorte que les publicités que vous voyez en ligne soient plus pertinentes et centrées sur vos intérêts.

    Il existe deux grandes catégories de cookies :

    ·                Des cookies de premier niveau, dont se sert directement Van Cleef & Arpels sur votre ordinateur ou appareil mobile. Ils sont utilisés uniquement par Van Cleef & Arpels pour reconnaître votre ordinateur ou appareil mobile lorsqu’il revient sur notre Plateforme. 

    ·                Des cookies tiers dont se sert un fournisseur de services tiers sur notre Plateforme et qui peuvent être utilisés par le fournisseur de services afin de reconnaître votre ordinateur ou votre appareil mobile lorsqu’il ou elle visite d’autres plateformes. Les cookies tiers sont généralement utilisés à des fins de publicité ou d’analyse de la plateforme.

    Les cookies peuvent rester sur votre ordinateur ou appareil mobile pendant différentes périodes de temps.  Van Cleef & Arpels utilise à la fois des « cookies temporaires » et des « cookies permanents ». Les cookies temporaires existent tant que votre navigateur reste ouvert et sont supprimés automatiquement une fois que vous fermez votre navigateur. Les cookies permanents survivent après la fermeture de votre navigateur et peuvent être utilisés pour reconnaître votre ordinateur ou votre appareil mobile lorsque vous ouvrez votre navigateur et surfez à nouveau sur Internet. 

    Quels cookies utilisent Van Cleef & Arpels ?

    La Plateforme se sert uniquement des types de cookies suivants sur votre ordinateur ou appareil mobile :

     

    Type de cookie	Objectif
    Cookies nécessaires à des fins essentielles	Ces cookies sont indispensables pour vous garantir des services sur cette Plateforme et vous garantir l’utilisation de certaines de ses fonctions, telles que l’accès à des zones sécurisées. Sans ces cookies, certains services que vous avez demandés, comme les pages de transaction et les comptes de connexion sécurisée, ne seraient pas possibles.
    Cookies de fonctionnalité	Ces cookies servent à diverses fins liées à la présentation, aux performances et aux fonctionnalités de cette Plateforme. Leur but général est cependant d’améliorer l’expérience des visiteurs et la qualité de cette Plateforme.  Par exemple, certains de ces cookies permettent aux visiteurs de spécifier la langue, un produit ou d’autres préférences de plateforme.
    Cookies analytiques	Ces cookies sont utilisés pour collecter des informations sur la manière dont les visiteurs utilisent notre Plateforme.  Les informations recueillies n’identifient pas de visiteur individuel et sont agrégées. Elles intègrent le nombre de visiteurs sur notre Plateforme, les plateformes ayant dirigé lesdits visiteurs vers notre plateforme, ainsi que les pages qu’ils visitent sur notre Plateforme.  Nous utilisons ces informations pour nous aider à gérer notre Plateforme plus efficacement, pour réunir des informations démographiques générales, ainsi que pour surveiller le niveau d’activité sur notre Plateforme.
    Cookies publicitaires	Lorsque vous visitez notre Plateforme ou que vous cliquez sur des publicités ou des zones promotionnelles sur la Plateforme, ces cookies sont utilisés pour vous fournir des publicités plus pertinentes et centrées sur vos intérêts. Ils sont également utilisés pour limiter le nombre de fois que vous consultez une publicité ainsi que pour aider à évaluer l’efficacité de la publicité et des promotions. Ils sont généralement placés par des réseaux publicitaires avec notre autorisation. Ils se souviennent de votre visite d’une plateforme et ces informations sont partagées avec d’autres organisations, comme des annonceurs.
    Partage de contenu et cookies de réseautage social	Ces cookies permettent aux utilisateurs de partager des pages et leur contenu par le biais de réseaux sociaux tiers et d’autres plateformes. Les sociétés qui se servent de ces cookies peuvent également utiliser vos informations à des fins de publicité ciblée sur d’autres plateformes.

    Des informations plus détaillées sur les cookies spécifiques utilisés sur cette Plateforme et par des tiers sont fournies dans notre outil de consentement à l’utilisation de cookies.  Vous pouvez utiliser cet outil de consentement à l’utilisation des cookies pour contrôler vos préférences de cookies.

    Comment contrôler ou supprimer des cookies

    Vous avez le droit de choisir d’accepter ou non des cookies, et nous vous expliquons ci-dessous comment vous pouvez exercer ce droit. Toutefois, veuillez noter que si vous choisissez de refuser des cookies, vous ne pourrez pas utiliser toutes les fonctionnalités de notre plateforme. 

    Vous pouvez définir vos préférences de cookie à l’aide de notre outil de consentement à l’utilisation de cookie ou en modifiant les paramètres de votre navigateur de sorte que les cookies de cette Plateforme ne puissent pas être placés sur votre ordinateur ou appareil mobile. Pour ce faire, suivez les instructions fournies par votre navigateur (généralement situées dans les fonctions « Aide », « Outils » ou « Modifier »).

    Outil de consentement à l’utilisation des cookies

    Pour davantage d’informations sur les cookies, y compris pour savoir quels cookies ont été placés sur votre ordinateur ou appareil mobile, et comment les gérer et les supprimer, rendez-vous sur www.allaboutcookies.org et www.youronlinechoices.eu.

    Adresses IP

    Nous pouvons recueillir des informations sur votre ordinateur ou votre appareil mobile, y compris, le cas échéant, votre adresse IP, votre système d’exploitation, vos horaires de connexion et le type de navigateur. Nous utilisons ces informations pour mieux comprendre comment les visiteurs utilisent notre Plateforme, ainsi qu’à des fins de rapport interne. Nous pouvons anonymiser et partager ces informations avec des annonceurs, des promoteurs ou d’autres entreprises.

    À propos de la publicité

    [Les Plateformes peuvent faire appel à des tiers, tels que des annonceurs de réseau et des échanges d’annonces pour vous fournir des publicités sur des plateformes de tiers une fois que vous avez quitté nos Plateformes. Nous pouvons en outre utiliser des fournisseurs tiers de services analytiques ou autre afin d’évaluer et de nous fournir, ou de fournir à d’autres tiers, des informations relatives à l’utilisation des Plateformes, ainsi qu’à la visualisation de publicités et de notre contenu. Les annonceurs de réseau sont des tiers qui affichent des publicités pouvant se fonder sur vos visites des Plateformes, ainsi que sur d’autres applications et sites que vous avez visités. Les diffuseurs tiers d’annonces nous permettent de cibler pour vous les publicités, ainsi que les produits et services qui pourraient vous intéresser. 

    Nous ne contrôlons pas les technologies de traçage de tiers, même si elles sont associées à nos Plateformes ou nos publicités. Les déclarations relatives à nos pratiques ne s’appliquent pas aux méthodes de collecte d’informations utilisées par ces tiers et d’autres entités concernant l’utilisation des informations que lesdits tiers ou autres entités recueillent. Les conditions générales d’utilisation, politique de confidentialité, autorisations, avis et choix pertinents de tiers doivent être consultés à l’égard de leur collecte, stockage et pratiques de partage. Nous ne faisons aucune déclaration concernant les politiques ou les pratiques d’annonceurs, de réseaux ou d’échanges publicitaires tiers, ni à l’égard de tout tiers associé. 

    Vous disposez de choix concernant la fourniture de publicités. Vous pouvez choisir de ne pas recevoir certains types de publicités comportementales en visitant les sites Internet de tiers et décrits dans la section ci-dessus intitulée « Comment contrôler ou supprimer des cookies ». Nous ne sommes pas responsables de l’efficacité ou de la conformité des options de désengagement de tout tiers.

    Partage de vos informations

    Nous ne louons pas, ne vendons pas et ne partageons pas vos informations personnelles avec d’autres personnes ou entreprises non affiliées sauf dans les circonstances suivantes :

    ·                à des fournisseurs tiers fournissant des services en notre nom, tels que pour les paiements en ligne ou autres, le traitement de transactions par carte de crédit, la gestion de chèques et la prévention de la fraude ;

    ·                nous pouvons divulguer vos informations personnelles à tout organe d’application de la loi, tribunal, régulateur, autorité gouvernementale ou autre tiers lorsque nous avons les raisons de penser que cela est nécessaire afin de se conformer à une obligation légale ou réglementaire, ou autrement afin de protéger nos droits ou les droits de tout tiers ; et

    ·                nous pouvons divulguer vos informations personnelles à tout tiers effectuant l’acquisition de la totalité ou la quasi-totalité de nos actifs et nos activités ou vers qui nous transférons la totalité ou la quasi-totalité de nos actifs et nos activités. Dans l’hypothèse d’une telle vente ou transfert, nous déploierons des efforts raisonnables afin d’assurer que l’entité à laquelle nous transférons vos informations personnelles les utilise d’une manière qui sera conforme à la présente Politique de confidentialité.

    Transferts internationaux

    Les informations que nous recueillons peuvent être transférées, stockées et traitées dans tout pays ou territoire dans lequel une ou plusieurs de nos sociétés affiliées ou fournisseurs de service tiers sont situés ou entretiennent des installations. Bien que certains autres territoires ne disposent pas des mêmes normes de protection des données que celles de votre pays d’origine, nous continuerons à protéger les informations personnelles que nous transférons conformément à la présente Politique de confidentialité. 

    Protection de vos informations

    Nous souhaitons que l’utilisation de notre Plateforme se fasse en toute confiance et nous nous engageons à protéger les informations personnelles que nous recueillons. Nous limitons l’accès à vos informations personnelles aux employés ayant raisonnablement besoin d’y avoir accès, afin qu’ils vous fournissent des produits ou services ou qu’ils s’acquittent de leurs tâches professionnelles. Nous disposons des mesures de protection physiques, électroniques et procédurales, techniques et organisationnelles, pour protéger les informations personnelles que vous nous fournissez contre tout traitement non autorisé ou illégal, ainsi que contre toute perte, destruction, dommage ou destruction accidentels.

    Comment faire pour modifier, supprimer ou accéder à vos informations personnelles

    Vous avez le droit de demander l’accès à toute information personnelle que nous détenons à votre égard dans nos dossiers, de corriger toute inexactitude et de mettre à jour toute information périmée. Vous pouvez également nous demander de ne pas vous envoyer de communications directes de marketing (veuillez cependant noter que nous pouvons continuer à vous envoyer des communications liées à des services (c.-à-d. des communications non commerciales), comme des courriels de mise à jour ou concernant le statut de vos commandes). Si vous souhaitez exercer l’un quelconque de ces droits, écrivez-nous à l’adresse indiquée ci-dessous. 

    Vous pouvez vous désabonner des courriels de communication marketing à tout moment en nous envoyant un courriel à l’adresse mentionnée ci-dessous dans la section intitulée « Nous contacter » ou en cliquant sur le lien « Désabonnement » dans tout courriel marketing de Van Cleef & Arpels. 

    Nous contacter

    Si vous avez des questions ou des commentaires concernant la présente Politique de confidentialité, ou des questions liées à la confidentialité en général, veuillez nous contacter à l’adresse indiquée ci-dessous. Vous pouvez également utiliser cette adresse si vous souhaitez demander l’accès aux informations personnelles que nous détenons à votre égard, ou pour vous désabonner de tout courriel de communication marketing.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.  

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    
    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

    Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org andwww.youronlinechoices.eu.

     

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• German version

  • Letzte Aktualisierung: September 2016

    Über Van Cleef & Arpels und diese Datenschutzrichtlinie

    Van Cleef & Arpels, ein Unternehmen von Richemont International SA, hat seinen eingetragenen Geschäftssitz an der Anschrift 8, Route des Biches, CH-1752 Villars-sur-Glâne, Schweiz. In dieser Datenschutzrichtlinie verwenden wir den Begriff Van Cleef & Arpels (und „wir“, „uns“ und „unser“), um uns auf die Geschäftszentrale von Van Cleef & Arpels an der zuvor genannten eingetragenen Adresse sowie auf dessen Konzerngesellschaften und unsere Boutiquen zu beziehen.

    Nehmen Sie sich bitte einen Moment Zeit, um die folgende Richtlinie durchzulesen, die erläutert, wie wir die personenbezogenen Daten erheben, verwenden, offenlegen und übermitteln, die Sie uns auf unseren Websites und mobilen Anwendungen (gemeinsam die „Plattformen“) überlassen, wenn Sie eine Van Cleef & Arpels-Boutique besuchen oder die Van Cleef & Arpels-Rezeption per Telefon kontakten oder mit uns über Social-Media-Plattformen interagieren. Sie erläutert ferner, wie wir Informationen mithilfe des Einsatzes von Cookies und verwandten Technologien erheben, wenn Sie unsere Plattformen nutzen.

    Aktualisierungen dieser Datenschutzrichtlinie

    Wir können diese Datenschutzrichtlinie zu gegebener Zeit aktualisieren. Wenn wir dies tun, veröffentlichen wir die Änderungen auf dieser Plattform.

    Welche Informationen Sie uns überlassen und wie wir sie verwenden

    Um zu bestimmten Bereichen unserer Plattform zu gelangen, müssen Sie sich bei uns anmelden. Während des Anmeldeverfahrens werden Sie gebeten, personenbezogene Daten über sich einzugeben (wie etwa Namen, Adresse, Geburtsdatum, E-Mail-Adresse, Telefonnummer sowie Zahlungsangaben, wenn Sie bei uns Einkäufe tätigen). Wenn Sie Ihre Angaben in die vorgegebenen Felder eingeben, ermöglichen Sie damit Van Cleef & Arpels, die von Ihnen ausgewählten Serviceleistungen für Sie auszuführen.

    Wir können außerdem personenbezogene Daten über Sie erheben, wenn Sie mit uns korrespondieren (etwa wenn Sie sich mit einer Rückfrage zu einem/einer unserer Produkte oder Serviceleistungen an uns wenden), wenn Sie anlässlich eines Besuchs einer Van Cleef & Arpels-Boutique Ihre Kontaktangaben hinterlassen, oder wenn Sie die Van Cleef & Arpels-Rezeption telefonisch kontaktieren. Beachten Sie bitte, dass Anrufe bei der Van Cleef & Arpels-Rezeption für Sicherheits-, Schulungs- und Entwicklungszwecke aufgezeichnet werden können.

    Wenn Sie sich dazu entschließen, mit Van Cleef & Arpels über eine Social Media-Plattform oder einen anderen von Dritten erbrachten Dienst zu interagieren, erheben wir die Informationen, die Sie uns mithilfe dieser Plattform übermitteln.

    Wir erheben ferner automatisch bestimmte Informationen zu Besuchern unserer Plattform, wie im nachstehenden Abschnitt mit der Überschrift „Cookies und andere Informationen, die wir automatisch erheben“ erläutert wird.

    Wir verwenden die Informationen, die wir von Ihnen erheben, um

    ·                Bestellungen, Reparaturaufträge und Kundenaufträge abzuwickeln und auszuführen,

    ·                auf Ihre Anfragen und Ersuchen einzugehen,

    ·                Mitteilungen zu versenden, die mit den Serviceleistungen zu tun haben, darunter Ankündigungen und verwaltungstechnische Nachrichten wie etwa Bestellbestätigungen,

    ·                Ihnen Marketing-Mitteilungen (auch per E-Mail) zuzusenden, die uns oder andere externe Geschäftspartner betreffen, und zwar im Einklang mit Ihren Kommunikationspräferenzen (sehen Sie hierzu bitte den nachfolgenden Abschnitt „Änderung oder Löschung Ihrer personenbezogenen Daten“ an, der weitere Informationen dazu enthält, wie Sie diese Mitteilungen kontrollieren können),

    ·                Marktforschung durchzuführen, damit wir die Serviceleistungen, die wir für unsere Kunden ausführen, kontinuierlich verbessern können,

    ·                Betrug und andere verbotene bzw. illegale Aktivitäten zu verhindern, und diese sind Teil unserer Bemühungen, die Sicherheit unserer Plattform aufrechtzuerhalten, sowie

    ·                zu verstehen, wie unsere Plattform genutzt wird, damit wir diese sowie unsere Serviceleistungen und andere Angebote kontinuierlich verbessern können.

    Cookies und andere Informationen, die wir automatisch erheben

    Wie die meisten Plattformen protokolliert auch Van Cleef & Arpels IP-Adressen und setzt Cookies sowie ähnliche Technologien ein, die es uns ermöglichen, Sie wiederzuerkennen und Ihr Nutzererlebnis zu individualisieren, und uns Informationen über die Art und Weise ermöglichen, wie unsere Plattform-Besucher unsere Plattform nutzen. Sie können im Folgenden mehr dazu erfahren, wie wir Cookies und verwandte Technologien einsetzen.

    Was ist ein Cookie?

    Cookies sind Textdateien, die kleine Mengen an Informationen enthalten, die auf Ihren Computer oder Ihr mobiles Endgerät heruntergeladen werden, wenn Sie eine Website oder mobile Anwendung aufrufen. Sie werden benutzt, um Ihren Computer wiederzuerkennen, wenn Sie auf verschiedenen Seiten einer Website navigieren, oder wenn Sie zu einer Website oder mobilen Anwendung zurückkehren, die Sie zuvor aufgerufen hatten. Cookies werden vielfach dazu verwendet, um auf Plattformen Funktionen bereitzustellen bzw. diese effizienter betreiben zu können, und um Informationen an die Plattform-Betreiber weiterzuleiten.

    Wir benutzen Cookies, um das Online-Erlebnis unserer Besucher zu verbessern (indem wir beispielsweise Ihre Sprache und/oder Produktpräferenzen speichern) und um besser zu verstehen, wie unsere Plattform genutzt wird. Cookies können uns zum Beispiel darüber informieren, ob Sie unsere Plattform bereits besucht haben oder ein neuer Besucher sind. Sie können ferner dazu beitragen, zu gewährleisten, dass Werbeanzeigen, die Sie im Internet sehen, für Sie und Ihre Interessen relevanter sind.

    Es gibt zwei breit gefasste Kategorien von Cookies:

    ·                Erstanbieter-Cookies, die unmittelbar von Van Cleef & Arpels auf Ihrem Computer oder mobilen Endgerät platziert werden. Sie werden von Van Cleef & Arpels nur eingesetzt, um Ihren Computer oder Ihr mobiles Endgerät zu erkennen, wenn er/es unsere Plattform erneut besucht.

    ·                Drittanbieter-Cookies, die von einem externen Dienstanbieter über unsere Plattform platziert und von diesem Dienstanbieter dazu benutzt werden können, Ihren Computer oder Ihr mobiles Endgerät zu erkennen, wenn er/es andere Plattformen besucht. Drittanbieter-Cookies werden am häufigsten für eine Plattform-Analyse- oder Werbezwecke eingesetzt.

    Cookies können auf Ihrem Computer oder mobilen Endgerät unterschiedlich lang gespeichert bleiben. Van Cleef & Arpels verwendet sowohl ‚Sitzungs-Cookies‘ als auch ‚permanente Cookies‘. Sitzungs-Cookies finden nur so lange Anwendung, wie Ihr Browser geöffnet ist, und werden automatisch gelöscht, sobald Sie Ihren Browser schließen. Permanente Cookies bleiben auch nach Schließung Ihres Browsers gespeichert und können dazu benutzt werden, Ihren Computer oder Ihr mobiles Endgerät zu erkennen, wenn Sie Ihren Browser öffnen und erneut im Internet surfen.

    Welche Cookies verwendet Van Cleef & Arpels?

    Die Plattform setzt nur die folgenden Cookie-Typen auf Ihrem Computer oder Ihrem mobilen Endgerät ein:

     

    Cookie-Typ	Zweck
    Cookies, die für wesentliche Zwecke erforderlich sind	Diese Cookies sind unerlässlich, um Ihnen die Serviceleistungen, die auf dieser Plattform zugänglich sind, zu erbringen und einige der Funktionen zu nutzen, wie zum Beispiel den Zugang zu gesicherten Bereichen. Ohne diese Cookies wären von Ihnen angefragte Serviceleistungen, wie etwa Transaktionsseiten und sichere Benutzerkonten, nicht realisierbar.
    Funktions-Cookies	Diese Cookies dienen einer Reihe von Zwecken, die mit der Präsentation, Leistungsfähigkeit und Funktionsweise dieser Plattform zusammenhängen. Der übergreifende Zweck besteht jedoch darin, die Benutzerfreundlichkeit und das Erlebnis beim Nutzen der Plattform beim Besucher zu verbessern. Einige dieser Cookies ermöglichen es Besuchern etwa, Sprach-, Produkt- oder andere Plattformpräferenzen auszuwählen.
    Analyse-Cookies	Diese Cookies werden dazu verwendet, Informationen darüber zu erfassen, wie Besucher unsere Plattform nutzen. Die erfassten Informationen identifizieren keine individuellen Besucher und sind summarischer Natur. Hierzu gehören die Zahl der Besucher unserer Plattform, die Plattformen, von denen diese aus auf unsere Plattform gelangten, sowie die Seiten, die sie auf unserer Plattform aufgerufen haben. Wir nutzen diese Informationen, um unsere Plattform effizienter betreiben zu können, breitgestreute demographische Informationen zusammenzustellen und das Aktivitätsniveau auf unserer Plattform zu überwachen.
    Werbe-Cookies	Wenn Sie unsere Plattform besuchen oder Reklame bzw. Werbezonen auf der Plattform anklicken, werden diese Cookies dazu verwendet, Werbeanzeigen anzuzeigen, die für Sie und Ihre Interessen möglichst relevante sind. Sie werden ferner benutzt, um die Häufigkeit zu beschränken, mit der Sie eine Reklame sehen, sowie dazu, die Wirksamkeit von Reklame und Werbung zu bewerten. Diese Cookies werden in der Regel von Werbenetzwerken mit unserer Erlaubnis platziert. Sie zeichnen auf, ob Sie eine Plattform besucht haben, wobei diese Informationen an andere Organisationen wie etwa Werbeagenturen weitergeleitet werden.
    Content-Sharing- und soziale Netzwerk-Cookies	Diese Cookies ermöglichen es Nutzern, Seiten und Inhalte über externe soziale Netzwerke und andere Plattformen zu verbreiten. Die Unternehmen, die diese Cookies einrichten, können Ihre Informationen auch dafür benutzen, zielgruppenspezifische Werbung auf anderen Plattformen zu platzieren.

    Weitere detaillierte Informationen über spezifische, auf dieser Plattform eingesetzte Cookies und die externen Firmen, die sie platzieren, können in unserem Cookie-Verwaltungs-Tool gefunden werden. Sie können dieses Cookie-Verwaltungs-Tool dazu verwenden, um Ihre Cookie-Präferenzen einzustellen.

    Wie Cookies kontrolliert oder gelöscht werden können

    Sie haben das Recht, Cookies zu akzeptieren oder abzulehnen. Weiter unten folgen Erläuterungen dazu, wie Sie dieses Recht ausüben können. Bitte beachten Sie jedoch, dass Sie gegebenenfalls nicht alle Funktionen unserer Plattform nutzen können, wenn Sie sich dazu entschließen, Cookies abzulehnen.

    Sie können Ihre Cookie-Präferenzen einstellen, indem Sie unser Cookie-Verwaltungs-Tool benutzen oder Ihre Browser-Einstellungen so ändern, dass Cookies von dieser Plattform aus nicht auf Ihrem Computer oder Ihrem mobilen Endgerät platziert werden können. Wenn Sie dies tun möchten, befolgen Sie bitte die zu Ihrem Browser verfügbare Anleitung (die üblicherweise im „Hilfe“-, „Tools“- oder „Änderungs“-Menü zu finden sind).

    Cookie-Verwaltungs-Tool

    Weitere Informationen zu Cookies und dazu, wie Sie erkennen können, welche Cookies auf Ihrem Computer oder Ihrem mobilen Endgerät eingerichtet wurden und wie diese verwaltet und gelöscht werden können, erhalten Sie aufwww.allaboutcookies.org und www.youronlinechoices.eu.

    IP-Adressen

    Wir können Informationen zu Ihrem Computer oder mobilen Endgerät erheben, einschließlich - soweit vorhanden - Ihrer IP-Adresse, Ihrem Betriebssystem, Ihren Anmeldezeiten und Ihrem Browser-Typ. Wir verwenden diese Informationen, um besser zu verstehen, wie Besucher unsere Plattform nutzen, sowie für interne Berichtszwecke. Wir werden diese Informationen auch anonymisieren und an Werbeagenturen, Sponsoren oder andere Unternehmen weitergeben.

    Zum Thema Werbung

    Die Plattformen können Drittanbieter wie etwa Netzwerkinserenten und digitale Werbebörsen einsetzen, um Werbeanzeigen für Sie auf fremden Plattformen zu platzieren, nachdem Sie unsere Plattformen verlassen haben. Wir können externe Analyse- und andere Dienstleister damit beauftragen, Informationen zur Nutzung der Plattformen und Ansicht von Werbeanzeigen und unseren Inhalten auszuwerten und an uns und/oder Dritte weiterzugeben. Netzwerkinserenten sind Drittanbieter, die Werbeanzeigen anzeigen, die auf Ihren Besuchen der Plattformen und anderer von Ihnen aufgerufenen Apps und Websites basieren können. Die Platzierung von Werbung durch Dritte ermöglicht uns, Ihnen Werbung für Produkte und Leistungen anzuzeigen, die möglicherweise für Sie interessant sind.

    Tracking-Technologien von Drittanbietern werden nicht von uns kontrolliert, selbst wenn sie mit unseren Plattformen oder Werbeanzeigen verbunden sind. Aussagen über unsere Praktiken gelten daher nicht für die Erhebung und Verwendung von Informationen, durch diese Dritten und andere. Die Erhebung, Verwendung und Übermittlung durch die jeweiligen Dritten sind ihren Servicebedingungen, deren Datenschutzrichtlinien sowie den Hinweisen und Optionen zu entnehmen. Wir geben keinerlei Gewährleistung oder Zusicherungen hinsichtlich der Richtlinien oder Praktiken von externen Werbeagenturen, Werbenetzwerken, digitalen Werbebörsen oder anderen Drittanbietern.

    Was die Anzeige von Werbeanzeigen angeht, stehen Ihnen Optionsmöglichkeiten zu. Sie können den Erhalt bestimmter Arten verhaltensorientierter Werbung unterbinden, indem Sie die von Dritten angebotenen Websites aufsuchen, die im vorangehenden Abschnitt mit der Überschrift „Wie Cookies kontrolliert und gelöscht werden können“ angegeben sind. Wir sind weder für die Funktionsfähigkeit noch die Vollständigkeit der Opt-out-Optionen von Drittanbietern verantwortlich.

    Übermittlung Ihrer Informationen

    Personenbezogene Daten über Sie werden von uns nicht an andere Personen oder nicht mit uns verbundene Unternehmen vermietet, verkauft oder weitergegeben, mit folgenden Ausnahmen:

    ·                Drittanbieter, die in unserem Auftrag Serviceleistungen ausführen, wie etwa Online- und andere Zahlungsabwicklungen, die Abwicklung von Kreditkarten-Transaktionen sowie Bonitätsprüfungen und Betrugsprävention ,

    ·                Wir sind berechtigt, Ihre personenbezogenen Daten an Strafverfolgungsbehörden, Gerichte, Aufsichtsbehörden, staatliche Instanzen oder andere Dritte weiterzugeben, wenn wir der Auffassung sind, dass dies notwendig ist, um gesetzliche oder behördliche Auflagen zu erfüllen oder ansonsten unsere Rechte oder die von Dritten zu schützen.

    ·                Wir können Ihre personenbezogenen Daten an jeden Dritten übermitteln, der alle oder im Wesentlichen alle unsere Vermögenswerte und Geschäftssparten erwirbt bzw. auf den wir diese Vermögenswerte und Geschäftssparten übertragen. Wenn ein solcher Verkauf oder Transfer stattfindet, unternehmen wir zumutbare Anstrengungen, um sicherzustellen, dass das Unternehmen, an das wir Ihre personenbezogenen Daten transferieren, diese auf eine Art und Weise verwendet, die mit dieser Datenschutzrichtlinie vereinbar ist.

    Internationale Übermittlungen

    Von uns erfasste Informationen können in jedes Land oder jede Jurisdiktion übermittelt, dort gespeichert und verwendet werden, in dem eines oder mehrere unserer Konzernunternehmen oder externe Dienstanbieter ansässig sind oder Standorte unterhalten. Auch wenn in anderen Jurisdiktionen unter Umständen nicht dieselben Standards für Datenschutz wie in Ihrem Heimatland gebräuchlich sind, schützen wir die von uns übermittelten personenbezogenen Daten nach wie vor im Einklang mit dieser Datenschutzrichtlinie.

    Schutz Ihrer Informationen

    Wir möchten, dass Sie uns bei der Nutzung unserer Plattform vertrauen, und verpflichten uns, die von uns erhobenen personenbezogenen Daten zu schützen. Wir beschränken den Zugang zu personenbezogenen Daten über Sie auf diejenigen Mitarbeiter, die vernünftigerweise auf sie zugreifen müssen, um Ihnen Produkte zu liefern bzw. Leistungen für Sie auszuführen oder um ihren beruflichen Aufgaben nachzukommen. Wir haben geeignete technische und organisatorische, physische, elektronische und verfahrenstechnische Sicherheitsvorkehrungen getroffen, um die personenbezogenen Daten, die wir über Sie erheben, vor unbefugter oder rechtswidriger Verarbeitung und unabsichtlichem Verlust, Schaden oder Vernichtung zu schützen.

    Wie können Sie Ihre personenbezogenen Daten einsehen, ändern oder löschen?

    Sie haben das Recht, Einsicht in jegliche personenbezogene Daten über Sie zu verlangen, die wir in unseren Dokumenten speichern, um Unrichtigkeiten zu korrigieren und veraltete Angaben zu aktualisieren. Sie können außerdem von uns verlangen, Ihnen keine Direktmarketing-Mitteilungen zuzusenden (bitte beachten Sie jedoch, dass wir Ihnen in diesem Fall weiterhin Service-bezogene (d. h. nicht mit Marketing zusammenhängende) Mitteilungen, wie etwa Aktualisierungen Ihres Auftragsstatus, per E-Mail zuschicken können). Wenn Sie eines dieser Rechte ausüben möchten, schreiben Sie uns bitte an die unten aufgeführte Adresse.

    Sie können Marketing-Mitteilungen jederzeit per E-Mail abbestellen, indem Sie eine E-Mail an die im nachfolgenden Abschnitt mit der Überschrift „Kontaktangaben“ enthaltene Adresse schicken oder auf den Link ‚Abbestellen‘ in einer der Marketing-E-Mails von Van Cleef & Arpels klicken.

    Kontaktmöglichkeiten

    Wenn Sie Fragen oder Kommentare zu dieser Datenschutzrichtlinie oder zu Datenschutzthemen im Allgemeinen haben, wenden Sie sich bitte unter der nachstehend angegebenen Adresse an uns. Sie können diese Adresse auch benutzen, wenn Sie die personenbezogenen Daten über Sie einsehen möchten, die sich in unserem Besitz befinden, oder um jegliche weiteren Marketing-Mitteilungen per E-Mail abzubestellen.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Schweiz

• Italian version

  • La presente politica sulla privacy (unitamente ai documenti a cui in essa viene fatto riferimento) (la "Politica sulla Privacy") vi informa sulle modalità di utilizzo dei vostri dati personali raccolti tramite il sito Web www.vancleefarpels.com o applicazioni mobili da voi utilizzate privatamente o nelle nostre boutique (il “Sito Web”) o quando compilate le nostre schede di informazione clienti in occasione della vostra visita presso le nostre boutique (il “Programma Customer Card”). 
    
    Il Sito Web è gestito da Van Cleef & Arpels International (noi, ci). Siamo un'azienda con uffici a 22, Place Vendôme - 75001 Parigi, Francia.
    
    Il nostro impegno è mirato alla protezione e al rispetto della vostra privacy.
    
    La presente Politica sulla Privacy è applicata a qualsiasi visitatore o nostro cliente che faccia uso del Sito Web (cumulativamente, voi, vi o Clienti) e/o alla vostra partecipazione al Programma Customer Card. La presente Politica sulla Privacy si applica anche all’utilizzo da parte vostra di configurazioni o download interattivi che: (i) possediamo o controlliamo; (ii) siano disponibili tramite il Sito Web; o (iii) interagiscano con il Sito Web (inclusa interazione tramite media sociali) e rendano nota la presente Politica sulla Privacy.
    
    La presente Politica sulla Privacy definisce le modalità di trattamento di tutti i dati personali che raccogliamo o che ci vengono da voi forniti. Si prega di leggere attentamente quanto segue onde comprendere i nostri scopi e procedure relativamente ai vostri dati personali e alle modalità con cui verranno trattati. 
    
    1. DATI CHE RACCOGLIAMO SU DI VOI
    
    1.1 In qualità di Cliente, possiamo raccogliere ed elaborare i seguenti dati che vi riguardano:
    
    (a) Informazioni che fornite compilando moduli presenti sul Sito Web e/o nel Programma Customer Card. Ciò include informazioni fornite in occasione della registrazione per l’utilizzo del Sito Web e/o del Programma Customer Card o della richiesta di servizi supplementari. Le informazioni tipiche che raccogliamo includono appellativo, nome, sesso, data di nascita, indirizzo, indirizzo e-mail, password, numero di telefono, lingua preferita, preferenze o altri importanti dettagli di contatto. Quale parte del Programma Customer Card potremmo anche raccogliere informazioni sulla carta di credito, inclusi nome del titolare, azienda emittente, scadenza della carta di credito e codice di sicurezza CVC.
    
    (b) Se ci contattate, potremmo tener traccia di tale corrispondenza.
    
    (c) Potremmo anche chiedervi di riempire dei questionari che utilizziamo a scopo di ricerca, malgrado ciò non costituisca un obbligo. 
    
    (d) Dati inerenti a ciascuna vostra visita presso le nostre boutique o a qualsiasi utilizzo che facciate dei nostri servizi.
    
    (e) Dati inerenti alle vostre visite al Sito Web inclusi, ma non solo, marcature temporali delle visite, visualizzazioni di pagine, dati di traffico e altri dati di comunicazione, qualora ciò sia necessario per i nostri scopi o altrimenti richiesto e le risorse a cui accedete. 
    
    (f) Dati inerenti all’utilizzo da parte vostra di servizi utilizzati in collegamento con il Sito Web e/o il Programma Customer Card.
    
    (g) Dettagli di transazioni che eseguite tramite il Sito Web e/o il Programma Customer Card e, ove pertinente, l'evasione del(i) vostro(i) ordine(i).
    
    DISPOSIZIONI GENERALI 
    
    2. Indirizzi IP e cookie
    
    2.1. Possiamo raccogliere informazioni sul vostro computer o dispositivo, inclusi, ove disponibili, il vostro indirizzo IP, tipo di sistema operativo e browser, per la gestione di sistema e per comunicare informazioni aggregate ai nostri inserzionisti. Si tratta di dati statistici sulle azioni e schemi di navigazione dei nostri utenti e non identificano alcun soggetto.
    
    2.2. Per la medesima ragione possiamo ottenere informazioni sul vostro utilizzo generale di Internet servendoci di un file cookie che viene memorizzato sull’hard disk del vostro computer o dispositivo. Un cookie è un file dati che si installa su un computer o dispositivo quando utilizzato per visitare il Sito Web. Un flash cookie (o oggetto localmente condiviso) è un file dati che si memorizza sul vostro computer o dispositivo tramite il plug-in di Adobe Flash che può essere integrato o scaricato da voi sul vostro computer o dispositivo. Cookie e flash cookie possono essere usati per molti scopi, inclusi, senza limitazione, memorizzazione del vostro accesso e tracciatura delle vostre visite e attività sul Sito Web. Essi ci aiutano anche a perfezionare il Sito Web e a fornire un servizio migliore e più personalizzato. Ci consentono di:
    
    (a) Valutare l’entità del nostro pubblico e lo schema di utilizzo.
    
    (b) Memorizzare informazioni su preferenze permettendoci così di personalizzare il Sito Web in base agli interessi individuali.
    
    (c) Velocizzare le ricerche.
    
    (d) Riconoscervi quanto ritornate sul Sito Web o siete online. 
    
    2.3. Tramite l’uso di questo Sito Web, cerchiamo di ottenere il vostro consenso all’utilizzo di tali diverse tecnologie di tracciamento. Se scegliete di disabilitare cookie o flash cookie sul vostro computer o dispositivo, alcune caratteristiche del Sito Web potrebbero non funzionare correttamente. I cookie regolari possono generalmente essere disabilitati o rimossi tramite strumenti disponibili quale parte integrante della maggior parte di browser commerciali e in alcuni casi, ma non in tutti, possono essere bloccati in futuro selezionando determinate impostazioni. Ciascun browser utilizzato dovrà essere impostato separatamente e diversi browser offrono al riguardo diverse funzionalità e opzioni. Inoltre, tali strumenti possono non essere efficaci riguardo ai Flash cookie. Per informazioni su come disabilitare i flash cookie visitare il sito di Adobe, su www.Adobe.com.
    
    2.4. Si prega di notare che i nostri inserzionisti possono anche utilizzare cookie che non siamo in grado di controllare. È necessario che controlliate i loro siti Web e politiche sulla privacy per confermare le modalità di assunzione e trattamento dei vostri dati.
    
    3. Sicurezza e luogo di memorizzazione dei vostri dati personali
    
    3.1. Il Sito Web e i dati a voi inerenti che raccogliamo tramite il Sito Web e/o il Programma Customer Card sono memorizzati su un host server dislocato a Versoix, Svizzera, al di fuori dello Spazio Economico Europeo ("SEE"). In alcuni casi, i dati personali a voi inerenti che raccogliamo nell'ambito del Programma Customer Card possono anche essere archiviati manualmente nelle nostre boutique.
    
    3.2. I vostri dati possono essere trasferiti ed archiviati in altre località al di fuori dello SEE/Svizzera. Possono essere elaborati anche da staff operante al di fuori dello SEE/Svizzera che lavora per noi o per uno dei nostri fornitori. Tale staff può essere assunto, fra le altre cose, per la fornitura di servizi di assistenza. 
    
    3.3. Conferendoci i vostri dati personali, acconsentite a tale trasferimento, archiviazione o elaborazione di cui sopra. Faremo tutti i passi ragionevolmente necessari per garantire che i vostri dati siano trattati in modo sicuro e in conformità con la presente Politica sulla Privacy.
    
    3.4. Tutte le informazioni che ci fornite sono memorizzate sui nostri server sicuri. Qualsiasi transazione di pagamento elaborata dal nostro provider di fiducia di terze parti o da noi verrà codificata utilizzando la tecnologia SSL. Ove vi comunichiamo (o avete scelto) una password che vi permetta di accedere a determinate parti del Sito Web, siete responsabili della riservatezza di tale password. Vi chiediamo di non condividerla con nessuno. Noi non memorizziamo dettagli finanziari (numeri di carte di credito o debito) sul nostro sistema. Tali dati vengono utilizzati soltanto dal nostro fornitore del servizio di pagamento per completare il vostro pagamento.
    
    3.5. Sfortunatamente, la trasmissione di informazioni tramite Internet o reti mobili non è completamente sicura. Nonostante facciamo del nostro meglio per proteggere i vostri dati personali, non possiamo garantire la sicurezza dei vostri dati trasmessi al Sito Web o tramite reti mobili; qualsiasi trasmissione avviene a vostro rischio. Una volta ricevuti i vostri dati, adotteremo rigide procedure e configurazioni di sicurezza per cercare di prevenire accessi non autorizzati.
    
    4. Come vengono utilizzati i dati
    
    4.1. Usiamo i dati che vi riguardano nei seguenti modi:
    
    (a) Per garantire la riuscita della registrazione, incluso quale parte del nostro progetto eCRM ove ne abbiate effettuato la sottoscrizione.
    
    (b) Per garantire che il contenuto sul Sito Web sia presentato nel modo più efficace per voi e per il vostro computer o dispositivo mobile. 
    
    (c) Per fornirvi informazioni, prodotti o servizi che ci richiedete o che riteniamo vi possano interessare, ove abbiate acconsentito ad essere contattati per tali scopi.
    
    (d) Per inviarvi newsletter, ove abbiate acconsentito a tale invio.
    
    (e) Per fornirvi informazioni relative a qualsiasi evento da noi tenuto, ove vi abbiate acconsentito.
    
    (f) Per fornirvi accesso al vostro account personale e selection online (p.es. la nostra estesa funzionalità lista dei desideri).
    
    (g) Per adempiere ai nostri obblighi derivanti da qualsiasi contratto stipulato fra di noi, inclusa la procedura di pagamento.
    
    (h) Per permettervi di usufruire di caratteristiche interattive del nostro Sito Web o di altre offerte di media sociali, ove decidiate di farlo.
    
    (i) Per avvisarvi di cambiamenti apportati al nostro Sito Web e/o al Programma Customer Card.
    
    (j) Per evadere qualsiasi ordine effettuato tramite il Sito Web e/o quale parte del Programma Customer Card.
    
    4.2. Affinché il Sito Web e/o il Programma Customer Card assumano maggiore interesse e utilità per voi, le informazioni che raccogliamo quando vi registrate per utilizzare il Sito Web e/o il Programma Customer Card o quando richiedete dei servizi supplementari possono essere usate per scopi pubblicitari e ricerche di mercato. Non divulghiamo ai nostri inserzionisti informazioni relative a soggetti identificabili, a meno che non vi acconsentiate espressamente, ma possiamo fornire loro delle informazioni aggregate sui nostri Clienti. Possiamo anche utilizzare tali informazioni aggregate per aiutare gli inserzionisti a raggiungere quel tipo di pubblico a cui mirano. Possiamo far uso dei dati personali che ci avete fornito per essere in grado di soddisfare i desideri dei nostri inserzionisti, mostrando la loro inserzione a quel pubblico target. Le informazioni che condividiamo verranno sempre fornite in un formato anonimo che non permetterà mai di identificarvi.
    
    4.3. Potremmo impiegare servizi di terza parte quale ausilio in determinati settori, come per esempio relativamente ad elaborazione dei pagamenti, marketing via e-mail, call centre oppure hosting di siti Web. In alcuni casi la terza parte potrebbe ricevere i vostri dati. Tuttavia, in qualsiasi momento, avremo il controllo e saremo responsabili dell'uso dei vostri dati.
    
    5. Uso dei vostri dati per scopi di marketing
    
    Se siete già nostro cliente, possiamo usare i vostri dati per contattarvi tramite sistemi elettronici (e-mail) con informazioni su prodotti, eventi e servizi che potrebbero interessarvi. Potremmo anche permettere a terze parti selezionate di usare i vostri dati per contattarvi tramite e-mail con informazioni su prodotti, eventi e servizi che potrebbero interessarvi, a condizione che ci abbiate fornito il vostro consenso in merito. Se non desiderate che noi o terze parti utilizziamo i vostri dati secondo tali modalità, siete pregati di comunicarcelo per e-mail. Infine, se siete un ospite del Sito Web (e ove permettiamo a terze parti selezionate di usare i vostri dati) vi contatteremo (o contatteranno) tramite e-mail soltanto qualora vi abbiate acconsentito.
    
    6. Divulgazione dei vostri dati
    
    6.1. Potremmo divulgare i vostri dati personali a:
    
    (a) qualsiasi compagnia del nostro gruppo;
    
    (b) qualsiasi nostro fornitore selezionato di terza parte in conformità con il sopraccitato paragrafo 3;
    
    (c) qualsiasi vostro amico con cui condividiate il vostro selection;
    
    (d) terze parti nel caso in cui vendiamo o acquistiamo aziende o beni, nel qual caso potremmo divulgare i vostri dati personali al futuro venditore o acquirente di tali azienda o beni; e
    
    (e) terze parti se abbiamo il dovere di divulgare o condividere i vostri dati personali per poter adempiere ad obblighi legali o per rispettare o applicare le nostre condizioni d’uso e altri accordi; o per proteggere i diritti, proprietà o sicurezza nostra, dei nostri clienti o di altri. Ciò include lo scambio di informazioni con altre aziende ed organizzazioni allo scopo di verifica, protezione da frode e riduzione del rischio di credito, ma altrimenti non venderemo, noleggeremo o renderemo altrimenti disponibile alcun dato personale fornitoci da Clienti ad alcuna terza parte.
    
    7. I vostri diritti
    
    7.1. Su richiesta, elimineremo i vostri dati personali dal nostro database. I clienti sono anche informati del fatto che su richiesta scritta è possibile accedere e/o richiedere che qualunque informazione errata venga corretta.
    
    7.2. Avete il diritto di chiederci di non elaborare i vostri dati personali a scopo di marketing. Potete esercitare il vostro diritto di evitare tale elaborazione spuntando determinate caselle sul modulo che usiamo per raccogliere i vostri dati. Potete altresì esercitare il diritto in qualsiasi momento contattandoci all’indirizzo e-mail indicato in cifra 10.2 sotto.
    
    7.3. Il Sito Web può, di tanto in tanto, contenere link ai e dai siti Web delle nostre reti partner, inserzionisti e affiliati. Se seguite un link a qualsiasi di tali siti Web, vogliate notare che questi siti Web hanno delle loro politiche sulla privacy e che non accettiamo alcuna responsabilità in merito a tali politiche. Si prega di controllare tali politiche prima di fornire alcun dato personale a questi siti Web.
    
    8. Bambini
    
    Il Sito Web non è indirizzato ad alcuna persona che abbia meno di 16 anni e non raccogliamo alcun dato da alcuna persona che abbia meno di 16 anni. Se avete meno di 16 anni non dovreste utilizzare il Sito Web e fornirci alcun dato personale. Se dovessimo scoprire o essere informati del fatto che un minore di 16 anni abbia registrato i suoi dati personali, li cancelleremmo dai nostri archivi. 9. Modifiche alla nostra Politica sulla Privacy
    
    Qualsiasi cambiamento che dovessimo apportare in futuro alla nostra Politica sulla Privacy verrà pubblicato su questa pagina.
    
    10. Contatti e Reclami
    
    10.1. Se abbiamo necessità di contattarvi, lo faremo per posta o e-mail inviata all’indirizzo e-mail da voi fornitoci. Dovete avvisarci in caso di modifiche del vostro indirizzo e-mail.
    
    10.2. Qualora aveste dei problemi con del materiale che appare sul Sito Web o desideraste contattarci per altre ragioni, vi preghiamo di contattare Clients.Relations.Europe@vancleefarpels.com .

• Chinese version

  • 最近更新日期：2016年9月

    關於梵克雅寶和本隱私政策

    歷峰集團梵克雅寶分公司的註冊辦公地址為瑞士8, Route des Biches , CH-1752 Villars-sur-Glâne。在本隱私政策中，我們使用梵克雅寶（以及「我們」和「我們的」）指位於上述註冊地址的梵克雅寶總部、分支機構和專賣店。

    請花一些時間閱讀以下政策，其解釋了我們將如何收集、使用、披露和傳輸您透過我們的網站、移動應用程式（統稱為「平臺」）提供給我們的個人資料，當您造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員時可能需要向我們提供此類資料。本政策亦解釋了在使用我們的平臺時我們如何採用 Cookie 及相關技術收集資料。

    本隱私政策的更新

    我們可能會不時更新本隱私政策。屆時，我們會將變更發佈在平臺上。

    您提供給我們的資料以及我們如何使用

    為了進入我們平臺的特定欄目，您可能需要在我們的平臺上進行註冊。在註冊過程中，您需提交自己的個人資料（包括您的姓名和住址、出生日期、電郵和電話號碼，如果您購買我們的產品，亦需要提供付款詳細資料）。當您在需填寫的欄位中輸入自己的詳細資料時，即授權梵克雅寶向您提供所選擇的服務。

    除此之外，當您與我們通訊（例如，如果您聯絡我們並諮詢某種產品或服務）、造訪梵克雅寶專賣店或透過電話聯絡梵克雅寶服務人員而提供您的詳細資料時，我們亦可能會收集有關您的個人資料。請注意，出於安全、培訓和開發目的，可能會對您與梵克雅寶服務人員的通話進行錄音。

    如果您選擇透過社交媒體平臺或其他第三方服務與梵克雅寶進行互動，我們將收集您透過該平臺提供給我們的資料。

    我們還自動收集有關我們平臺使用者的某些資訊，具體請參閱下面標題為「我們自動收集的 Cookie 及其它資訊"部分。

    我們將使用向您收集的資訊：

    ·                管理和履行訂購單和維修單職責，以及提供售後服務；

    ·                處理您的查詢和請求；

    ·                傳送服務相關通訊，包括公告和行政管理消息，例如訂單確認；

    ·                根據您的通訊偏好給您傳送與我們及其他第三方合作夥伴相關的行銷通訊（包括電郵）（請參閱下面的「編輯或刪除您的個人資料」部分，詳細瞭解您如何能夠管理這些更新訊息）；

    ·                開展市場調研，以便我們能夠不斷改進提供給客戶的服務；

    ·                預防欺詐和其它違禁或非法的活動，保障我們平臺的安全；以及

    ·                瞭解我們平臺的使用情況，以便能夠不斷改進我們的平臺與服務及其它產品和服務。

    我們自動收集的 Cookie 及其它資訊

    像大部分平臺一樣，梵克雅寶透過記錄 IP 位址和使用 Cookie 以及類似技術來確保我們對您進行識別並為您提供量身訂制的體驗，同時讓我們瞭解平臺訪客是如何進入我們的平臺。下面將詳細介紹我們如何使用 Cookie 及相關技術。

    什麼是 Cookie？

    Cookie 是在您進入網站或移動應用程式時下載到您的電腦或移動裝置上的文字檔，其中包含少量資訊。當您切換瀏覽網站各個頁面或返回之前進入過的網站或移動應用程式時，透過它就可以辨認出您的電腦。Cookie 被廣泛用來保證各種平臺的運轉或提高運轉效率，以及向平臺所有者提供資訊。

    我們使用 Cookie 的目的是（比如透過記住您的語言和/或產品偏好）為強化訪客的線上體驗，以及更好地瞭解我們平臺的使用情況。例如，Cookie 可以讓我們得知您之前是否進入過我們的平臺，或者您是否是一位新的訪客。它們還有助於確保您在網上看到的廣告與您的情況和個人興趣更加貼近。

    Cookie 分為兩大類：

    ·                第一方 Cookie，由梵克雅寶直接傳送到您的電腦或移動裝置上。它們僅供梵克雅寶用於在您的電腦或移動裝置再次進入我們平臺時對其進行識別。

    ·                第三方 Cookie，由第三方服務提供者在我們的平臺上提供，並可供該服務提供者用於在您的電腦或移動裝置進入其它平臺時對其進行識別。第三方 Cookie 最常用於平臺分析或廣告目的。

    Cookie 在您的電腦或移動裝置上儲存一些時間。梵克雅寶同時使用「會話 Cookie」和「永久 Cookie」。會話 Cookie 僅在您的瀏覽器打開期間存在，一旦您關閉瀏覽器，它們即會自動被刪除。永久 Cookie 在您的瀏覽器關閉後依舊存在，可用於在您再次開啟您的瀏覽器並瀏覽網際網絡時識別您的電腦或移動裝置。

    梵克雅寶使用哪些 Cookie?

    我們的平臺僅向您的電腦或移動裝置傳送以下類型的 Cookie：

     

    Cookie 類型	用途
    基本用途必需的 Cookie	這些 Cookie 對向您提供透過本平臺可以得到的服務以及使用其某些功能（如進入安全區域）是必不可少的。沒有這些 Cookie，不可能使用您所要求的服務（如交易頁面和安全登入帳戶）。
    功能 Cookie	這些 Cookie 用於與本平臺之呈現、效能和功能相關的多種用途。但其總體目的是為了增強訪客使用本平臺的體驗與樂趣。 例如，其中的某些 Cookie 讓訪客能夠指定語言、產品或其它平臺偏好。
    分析 Cookie	這些 Cookie 用於收集相關資訊，從而瞭解訪客如何使用我們的平臺。 所收集的資訊不會識別任何單個訪客的身份，而是一種集合資訊。它包括我們平臺的訪客數量、將訪客轉介給我們平臺的其他平臺以及訪客在我們平臺上進入過的網頁。 我們使用上述資訊來説明提高我們平臺的運行效率，收集廣泛的人口統計資訊，以及監測我們平臺的活動水準。
    廣告 Cookie	當您進入我們的平臺或點按平臺上的廣告或促銷區域時，這些 Cookie 可用來投放與您個人情況和興趣愛好更加貼近的廣告，亦用於限制您看到某項廣告的次數，以及協助評估廣告和促銷的有效性。Cookie 亦可用來限制您看到某項廣告的次數，協助評估廣告和促銷活動的有效性。 它們通常由廣告網絡在得到我們允許的情況下投放。它們會記住您曾經進入過某個平臺並與其他機構（例如，廣告商）共用這類資訊。
    內容分享與社交網絡 Cookie	這些 Cookie 讓使用者能夠透過第三方社交網絡及其它平臺分享頁面和內容。傳送這些 Cookie 的公司亦可能使用您的資訊在其它平臺上提供有針對性的廣告。

    請查看我們的 Cookie 同意工具，進一步詳細瞭解本平臺所使用的特定 Cookie 以及提供這些 Cookie 的第三方。您可以使用本 Cookie 同意工具設定您的 Cookie 喜好設定。

    如何管理或刪除 Cookie

    您有權選擇是否接受 Cookie，我們將在下面說明您如何行使這項權利。但請注意，如果您選擇拒絕 Cookie，可能就無法使用我們平臺的全部功能。

    您可以透過使用我們的 Cookie 同意工具或透過變更瀏覽器設定來設定您的 Cookie 喜好，阻止將本平臺的 Cookie 放置在您的電腦或移動裝置中。如需變更設定，請按照瀏覽器的說明進行操作（該設定通常位於「協助」、「工具」或「編輯」功能表中）。

    Cookie 同意工具

    IP 位址

    我們可能會收集有關您電腦或移動裝置的資訊，包括在可能的情況下收集您的 IP 位址、作業系統、登入時間和瀏覽器類型。我們使用這些資訊是為了更好地瞭解訪客如何使用我們的平臺以及用於內部彙報目的。我們可能會匿名化這些資訊並與廣告商、贊助商或其他企業分享。

    關於廣告

    當您離開我們的平臺之後，這些平臺可能會使用第三方（例如，網絡廣告商）和廣告交換平臺將您的廣告放置在第三方平臺上，我們可能會使用第三方分析和其他服務供應商來評估平臺使用情況以及對廣告和我們的內容進行觀察，並為我們和/或第三方提供類似資訊。網絡廣告商指展示廣告的第三方，這種展示可能透過您進入平臺和您所進入過的其他應用程式和網站來實現。第三方廣告服務讓我們能夠將廣告定位在您可能感興趣的產品和服務上。

    第三方追蹤技術並非由我們控制，雖然這些技術與我們的平臺或廣告相關。與我們的實踐做法有關的聲明並不適用於這些第三方和其他各方所用之資訊的收集方法，亦不適用於這些第三方對所收集之資訊進行的使用。當第三方收集、存儲和分享相關資訊時，應該對他們的服務條款、隱私政策、許可、備註和選項進行審核。對於第三方廣告商、廣告網絡、交換平臺或相關第三方的政策或實踐做法，我們不做任何陳述。

    在廣告投遞方面，您有權做選擇。您可以退出接收特定類型的行為廣告，方法是進入上面標題為「如何管理或刪除 Cookie」部分中描述的第三方網站。對於任何第三方退出選項的有效性或符合性，我們不承擔任何責任。

    分享您的資料

    除以下情形外，我們不會向他人或非下屬公司出租、出售或分享您的個人資料：

    ·                資料接收方是代表我們提供服務（如線上和其它付款、處理信用卡交易和執行信用審查及預防欺詐）的第三方提供商；

    ·                在我們認為是履行法律或監管義務，或保護我們的權利或任何第三方的權利所必需時，我們可將您的個人資料披露給任何執法機構、法庭、監管機構、政府當局或其他第三方；及

    ·                我們可將您的個人資料披露給收購或轉讓我們的全部或幾乎全部資產和業務的任何第三方。如果發生該等出售或轉讓，我們會盡合理努力以儘量確保轉讓您的個人資料的實體以遵守本隱私政策的方式使用該等資訊。

    跨國傳輸

    我們可能會將所收集的資料傳送到一家或多家下屬公司或第三方服務提供者所在的或設有營運的任何國家/地區或地區，並在該地存儲和進行處理。雖然其他地區可能並無與您所在國家/地區標準相同的資料保護措施，但我們仍會依照本隱私政策來保護我們所傳送的個人資料。

    保護您的資料

    我們希望您能放心使用我們的平臺，我們會致力於保護我們收集的個人資料。我們對使用您個人資料的許可權作出限定，僅供為向您提供產品或服務或完成其本職工作而合理需要使用該等資訊的員工使用。我們已經從技術和組織方面採取適當的具體、電子和程序防護措施，以保護您提供給我們的個人資料免遭未經授權或非法的處理以及意外丟失、損壞或銷毀。

    如何編輯、刪除或索取您的個人資料

    您有權要求查看我們留存的您的任何個人資料，更正任何不準確之處，以及更新任何過時的資料。您亦可要求我們不要向您傳送直銷通訊（但請注意，我們仍可繼續向您傳送服務相關（即非行銷）通訊，如有關您的訂單狀態的更新電郵）。如果您想行使上述任何權利，請致函我們（地址見下文）。

    您可隨時取消行銷通訊電郵，方式是發電郵至下面標題為「聯絡我們」部分中所列的地址，或按一下梵克雅寶任一封行銷電郵中的「取消」連結。

    聯絡我們

    如對本隱私政策或一般隱私事宜有任何疑問或意見，請透過下面的地址聯絡我們。如欲索取我們持有的有關您的個人資料，或者取消任何其他的行銷通訊電郵，也可使用此地址。

    client.relations.asia@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.asia@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Arabic version 

  • تاريخ آخر تحديث: سبتمبر 2016

    حول Van Cleef & Arpels وسياسة الخصوصية

     Van Cleef & Arpels  فرع ريتشمونت إنترناشونال إس إيه توجد مكاتبها المسجلة في 8, Route des Biches, 1752 Villars-sur-Glâne, Switzerland. . في سياسة الخصوصية هذه، نستخدم المصطلح Van Cleef & Arpels (و"نحن"، "ضمير المتكلم" و"صفة الملكية") للإشارة إلى المكتب الرئيسي لـ Van Cleef & Arpels في العنوان المسجل أعلاه وشركاته التابعة ومتاجرنا.

    يرجى التمهل للحظة لقراءة سياسة الخصوصية التالية التي توضح كيفية جمعنا واستخدامنا وإفصاحنا ونقلنا المعلومات الشخصية التي تقدمها إلينا على مواقعنا الإلكترونية وتطبيقات الهواتف المتحركة (يُشار إليهما سوياً باسم "المنصات") عندما تزور متجر Van Cleef & Arpels أو تتصل بموظف استقبال Van Cleef & Arpels عبر الهاتف أو عندما تتفاعل معنا عبر منصات التواصل الاجتماعي. كما توضح تلك السياسية كيفية جمعنا المعلومات عبر استخدامات ملفات تعريف الارتباط  والتقنيات ذات الصلة عند استخدامك منصاتنا.

    التحديثات على سياسة الخصوصية

    قد نحدث سياسة الخصوصية من حين لآخر. وسنقوم بنشر التغييرات على هذه المنصة عند إجرائها.

    المعلومات التي تقدمها لنا وكيفية استخدامنا لها

    للوصول إلى مناطق معينة من منصتنا، يلزمك التسجيل لدينا. وأثناء عملية التسجيل، سيطلب منك تقديم بعض معلوماتك الشخصية (بما في ذلك اسمك وعنوانك وتاريخ ميلادك وعنوان بريدك الإلكتروني ورقم هاتفك بالإضافة إلى تفاصيل الدفع في حالة شرائك أحد منتجاتنا). ومن خلال إدخال بياناتك في الحقول المطلوبة، فإنك تمكن Van Cleef & Arpels من تزويدك بالخدمات التي تختارها.

    وعلاوة على ذلك، قد نقوم بجمع معلومات شخصية منك عندما تتواصل معنا (على سبيل المثال قيامك بالاتصال بنا للاستفسار عن أحد منتجاتنا أو خدماتنا) وعندما تقدم بياناتك أثناء زيارة متجر Van Cleef & Arpels أو الاتصال بموظف استقبال Van Cleef & Arpels عن طريق الهاتف. يرجى العلم بأنه قد يتم تسجيل المكالمات القادمة إلى موظف استقبال Van Cleef & Arpels لأغراض الأمن والتدريب والتطوير.

    إذا اخترت التفاعل مع Van Cleef & Arpels عبر أحد منصات التواصل الاجتماعي أو خدمة طرف ثالث آخر، فسنجمع المعلومات التي تقدمها إلينا عبر هذه المنصة.

    نجمع كذلك معلومات معينة بصورة تلقائية تتعلق بزوار منصتنا، مبينة في القسم المعنون تحت اسم "ملفات تعريف الارتباط والمعلومات الأخرى التي نجمعها تلقائياً" الوارد أدناه.

    نستخدم المعلومات التي نجمعها منك في:

    • إدارة وتلبية طلبات الشراء والإصلاح بالإضافة إلى تقديم خدمات ما بعد البيع
    • التعامل مع الاستفسارات والطلبات.
    • إرسال المراسلات المتعلقة بالخدمة، بما في ذلك الإعلانات والرسائل الإدارية مثل تأكيد الطلب.
    • إرسال المراسلات التسويقية (بما في ذلك رسائل البريد الإلكتروني) لك والتي تتعلق بنا وشركائنا الخارجيين بموجب تفضيلات المراسلات الخاصة بك (يرجى مراجعة قسم "تعديل أو حذف معلوماتك الشخصية" أدناه للحصول على مزيد من المعلومات حول كيفية تحكمك بهذه التحديثات).
    • إجراء بحث السوق حتى يمكننا تحسين الخدمات التي نقدمها إلى عملائنا الكرام باستمرار.
    • منع الاحتيال والأنشطة غير القانونية أو المحظورة الأخرى والتي تندرج تحت جهودنا الرامية إلى إبقاء منصتنا أمنة.
    • استيعاب الكيفية التي تستخدم بها منصتنا حتى يمكننا تحسين منصتنا وخدماتنا وعروضنا الأخرى باستمرار.

    ملفات تعريف الارتباط والمعلومات الأخرى التي نجمعها تلقائياً

    مثل معظم المنصات، تسجل Van Cleef & Arpels عناوين بروتوكول الإنترنت وتستخدم ملفات تعريف الارتباط والتقنيات المشابهة التي تسمح لنا بالتعرف عليك وتخصيص تجربتك وتزويدنا بالمعلومات المتعلقة بالطريقة التي يدخل بها زوارنا على منصتنا. يمكنك الحصول على مزيد من المعلومات حول كيفية استخدامنا ملفات تعريف الارتباط والتقنيات ذات الصلة فيما يلي أدناه.

    ما هي ملفات تعريف الارتباط؟

    ملفات تعريف الارتباط هي عبارة عن ملفات نصية تتضمن قدر صغير من المعلومات التي تحملها إلى جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك عندما تزور أحد المواقع الإلكتروني أو تطبيقات الهواتف المتحركة. ويتم استخدام تلك الملفات للتعرف على جهاز الكمبيوتر الخاص بك عندما تتنقل بين الصفحات الموجودة على أحد المواقع الإلكترونية أو عندما تعود إلى أحد المواقع الإلكترونية أو تطبيقات الهواتف المتحركة التي زرتها من قبل. ويتسع نطاق استخدام ملفات تعريف الارتباط من أجل تفعيل عمل المنصات أو جعلها تعمل بكفاءة أكثر بالإضافة إلى تقديم المعلومات إلى ملاك المنصة.

    نستخدم ملفات تعريف الارتباط من أجل تعزيز المعرفة الإلكترونية بزوارنا (فعلى سبيل المثال من خلال تذكر لغتك و/أو تفضيلات المنتجات) وفهم الكيفية التي تستخدم بها منصتنا بصورة أفضل. وقد تخبرنا ملفات تعريف الارتباط ببعض الأمور مثل قيامك بزيارة منصتنا من قبل أو كونك زائراً جديداً. ويمكنها أيضاً المساعدة في ضمان أن الإعلانات التي تراها على الإنترنت تناسب اهتماماتك.

    تنقسم ملفات تعريف الارتباط إلى نوعين رئيسيين:

    • ملفات تعريف الارتباط للطرف الأول، ترسل مباشرة من قبل Van Cleef & Arpels إلى جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك. وتستخدم فقط من قبل Van Cleef & Arpels للتعرف على جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك أثناء زيارة منصتنا مجدداً.
    • ملفات تعريف الارتباط لجهة خارجية، ترسل مباشرة من قبل مقدم خدمة خارجي على منصتنا، ويمكن استخدامها من قبل مقدم الخدمة للتعرف على جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك عند زيارة منصات أخرى. وتستخدم ملفات تعريف الارتباط لجهة خارجية غالباً من أجل أغراض تحليل المنصات والأغراض الإعلانية.

    يمكن أن تظل ملفات تعريف الارتباط على جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك لفترات زمنية مختلفة. وتستخدم Van Cleef & Arpels كل من "ملفات تعريف الارتباط المؤقتة" و"ملفات تعريف الارتباط الدائمة". وتوجد جلسات تعريف الارتباط المؤقتة فقط أثناء فتح متصفحك، وتحذف تلقائياً عند إغلاقك المتصفح. أما ملفات تعريف الارتباط الدائمة فتظل موجودة بعد إغلاق متصفحك، ويمكن استخدامها للتعرف على جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك عند قيامك بفتح متصفحك وتصفح الإنترنت مجدداً.

    ما ملفات تعريف الارتباط التي تستخدمها Van Cleef & Arpels؟

    تخدم المنصة الأنواع التالية من ملفات تعريف الارتباط الخاصة بجهاز الكمبيوتر أو الهاتف المتحرك الخاص بك.

    نوع ملف تعريف الارتباط	الغرض
    ملفات تعريف الارتباط اللازمة لأغراض هامة	تلزم ملفات تعريف الارتباط هذه لتزويدك بالخدمات المتاحة عبر هذه المنصة ولاستخدام بعض ميزاتها مثل الوصول إلى المناطق الأمنة. وبدون ملفات تعريف الارتباط هذه، لن تتاح الخدمات التي تطلبها مثل الصفحات الانتقالية وحسابات تسجيل الدخول الأمن.
    ملفات تعريف الارتباط الوظيفية	تخدم ملفات تعريف الارتباط هذه مجموعة متنوعة من الأغراض المتعلقة بعرض وأداء وتشغيل هذه المنصة. وبالرغم من ذلك، يكون غرضها الشامل هو تعزيز خبرة الزوار والتمتع بهذه المنصة. فعلى سبيل المثال، تمكن بعض من ملفات تعريف الارتباط هذه الزوار من تحديد اللغة أو المنتج أو تفضيلات المنصة الأخرى.
    ملفات تعريف الارتباط التحليلية	تستخدم ملفات تعريف الارتباط هذه لجمع المعلومات المتعلقة بكيفية استخدام الزوار لمنصتنا. لا تحدد المعلومات المجمعة هوية أي زائر فردي، وتكون مجمعة. وتتضمن عدد الزائرين لمنصتنا والمنصات التي تحيل إلى منصتنا والصفحات التي يتم زيارتها على منصتنا. نستخدم هذه المعلومات للمساهمة في تشغيل منصتنا بصورة أكثر كفاءة بالإضافة إلى جمع معلومات ديمغرافية أوسع ومراقبة مستوى النشاط على منصتنا.
    ملفات تعريف الارتباط التسويقية	عندما تزور منصتنا أو تنقر فوق الإعلانات أو المناطق الترويجية على المنصة، تستخدم ملفات تعريف الارتباط التسويقية لتقديم إعلانات تلبي اهتمامك أكثر. تستخدم كذلك لتحديد عدد مرات رؤيتك لإعلان بالإضافة إلى المساعدة في تقييم فاعلية الإعلان والترويج. تضعها عادة شبكات الإعلانات بإذنٍ منا، وتتذكر أنك زرت منصة ما وتتم مشاركة هذه المعلومات مع منظمات أخرى مثل المعلنين.
    ملفات تعريف الارتباط للشبكات الاجتماعية ومشاركة المحتوى	تمكن ملفات تعريف الارتباط هذه المستخدمين من مشاركة الصفحات والمحتوى عبر الشبكات الاجتماعية الخارجية والمنصات الأخرى. ويجوز للشركات التي تقدم ملفات تعريف الارتباط هذه استخدام معلوماتك لخدمة الإعلانات المستهدفة على منصات أخرى.

    يمكن الحصول على مزيد من المعلومات التفصيلية حول ملفات تعريف الارتباط المحددة المستخدمة في هذه المنصة والأطراف الثالثة الذين يستخدمونها يمكن إيجادها في أداة الموافقة على ملفات تعريف الارتباط الخاصة بنا. ويمكنك استخدام أداة الموافقة على ملفات تعريف الارتباط هذه في إدارة تفضيلات ملفات تعريف الارتباط الخاصة بك

    كيفية إدارة ملفات تعريف الارتباط أو حذفها

    يمكنك إعداد تفضيلات ملفات تعريف الارتباط عن طريق استخدام أداة الموافقة على ملفات تعريف الارتباط أو عن طريق تغيير إعدادات متصفحك حتى لا يمكن وضع ملفات تعريف الارتباط من هذه المنصة على جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك. ومن أجل القيام بذلك، اتبع التعليمات المقدمة من متصفحك (والتي تكون موجودة عادة في تبويب "مساعدة" أو "أدوات" أو "تحرير").

    يمكنك إعداد تفضيلات ملفات تعريف الارتباط عن طريق  تغيير إعدادات متصفحك حتى لا يمكن وضع ملفات تعريف الارتباط من هذه المنصة على جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك. ومن أجل القيام بذلك، اتبع التعليمات المقدمة من متصفحك (والتي تكون موجودة عادة في تبويب "مساعدة" أو "أدوات" أو "تحرير").

    استخدام أداة الموافقة على ملفات تعريف الارتباط

    للمزيد من المعلومات حول ملفات تعريف الارتباط، بما في ذلك كيفية رؤية ملفات تعريف الارتباط التي يتم وضعها على جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك وكيفية مراقبتها وحذفها، قم بزيارة الرابط www.allaboutcookies.orgوwww.youronlinechoices.eu.

    عناوين بروتوكولات الإنترنت

    قد نجمع معلومات عن جهاز الكمبيوتر أو الهاتف المتحرك الخاص بك، بما في ذلك مكان توافر عنوان بروتوكول الإنترنت ونظام التشغيل ومرات تسجيل الدخول ونوع المتصفح الخاص بك. نستخدم هذه المعلومات لمزيد من التفهم الأفضل لكيفية استخدام الزوار لمنصتنا ولأغراض إعداد التقارير الداخلية. قد نشارك هذه المعلومات من المعلنين أو الرعاة أو الأعمال الأخرى دون تحديد هوية صاحبها.

    حول الإعلانات

    [قد تستخدم المنصات الأطراف الثالثة مثل معلني الشبكات واتحادات الإعلانات من أجل تزويدك  بالإعلانات على منصات الطرف الثالث بعدما تترك منصاتنا، وقد نستخدم تحليلات الطرف الثالث ومقدمي الخدمات الأخرين لتقييم وتزويدنا و/أو الأطراف الثالثة بالمعلومات المتعلقة باستخدام المنصات وعرض الإعلانات ومحتوياتنا. يمثل معلني الشبكة الأطراف الثالثة التي تعرض الإعلانات التي قد تكون قائمة على زياراتك للمنصة والتطبيقات  والمواقع الأخرى التي زرتها بالفعل. يمكّننا تقديم إعلانات الأطراف الثالثة من توجيه الإعلانات المتعلقة بالخدمات والمنتجات إليك والتي قد تكون مهتماً بها.

    لا نقوم بالتحكم في تقنيات التتبع الخاصة بالأطراف الثالثة حتى وإن كانوا متصلين بمنصاتنا أو إعلاناتنا. ولا تسري إقراراتنا المتعلقة بممارساتنا على الطرق الخاصة بجمع المعلومات المستخدمة من تلك الأطراف الثالثة والغير أو استخدام المعلومات التي تجمعها تلك الأطراف الثالثة. وينبغي مراجعة شروط الخدمة وسياسة الخصوصية والأذونات والإخطارات والاختيارات الخاصة بالطرف الثالث ذي الصلة بالنسبة لممارساتهم الخاصة بالمشاركة والتخزين والجمع. ولا نقدم أي تعهدات تتعلق بالسياسات أو الممارسات الخاصة بمعلني الأطراف الثالثة أو الشبكات الإعلانية أو الاتحادات أو الأطراف الثالثة ذات الصلة.

    أمامك الاختيارات المتعلقة بتقديم الإعلانات التي يمكنك تحديدها. ويمكنك رفض استلام أنواع معينة من الإعلانات السلوكية عن طريق زيارة المواقع الإلكترونية للأطراف الثالثة في القسم المعنون باسم "كيفية إدارة ملفات تعريف الارتباط أو حذفها" الوارد أعلاه. ولا نتحمل أدنى مسؤولية عن تفعيل أو الامتثال لأي خيارات رفض خارجية.

    مشاركة معلوماتك

    لن نؤجر أو نبيع أو نشارك معلومات شخصية عنك مع أشخاص آخرين أو شركات غير تابعة لنا باستثناء ما يتم بموجب الظروف التالية:

    • إلى مقدمي الأطراف الثالثة الذين يقدمون الخدمات بالنيابة عنا مثل الدفعات عبر الإنترنت والدفعات الأخرى ومعالجة معاملات بطاقة الائتمان ومعالجة الشيكات الائتمانية ومنع الاحتيال.
    • قد نفصح عن معلوماتك الشخصية إلى أي وكالة إنفاذ القانون أو محكمة أو جهة تنظيمية أو سلطة حكومية أو طرف ثالث آخر نرى ضرورة ذلك الإفصاح للوفاء بالتزام قانوني أو تنظيمي أو خلاف ذلك لحماية حقوقنا أو حقوق أي طرف ثالث، و
    • قد نفصح عن معلوماتك الشخصية إلى أي طرف ثالث يشتري أو نحول له جميع أو معظم أصولنا وأعمالنا. وفي حالة وقوع مثل هذا البيع أو التحويل، سنبذل مساعينا المعقولة لمحاولة ضمان أن الجهة التي حولنا لها معلوماتك الشخصية ستستخدمها بأسلوبٍ يتماشى مع سياسية الخصوصية الماثلة.

    التحويلات الدولية

    يجوز تحويل المعلومات التي نجمعها وتخزينها ومعالجتها في أي دولة أو إقليم تقع فيه شركة أو أكثر من شركاتنا التابعة أو مورد أو أكثر من موردي الخدمات الخارجين لدينا أو نمتلك منشآت بها. وبالرغم من احتمالية عدم امتلاك مثل هذه الدول أو الأقاليم المعايير ذاتها الخاصة بحماية البيانات الموجودة في موطنك الأصلي، فإننا سنبذل مساعينا المعقولة لحماية المعلومات الشخصية التي نحولها بموجب سياسة الخصوصية الماثلة.

    حماية معلوماتك

    كن مطمئناً أثناء استخدام منصتنا، فنحن نلتزم أمامك بحماية المعلومات الشخصية التي نجمعها. وإننا نقصر الدخول إلى المعلومات الشخصية الخاصة بك على الموظفين الذين يحتاجون الوصول إليها على نحوٍ معقول من أجل تقديم المنتجات أو الخدمات إليك أو من أجل القيام بوظائفهم. كما أننا نمتلك احتياطات فنية ومادية تنظيمية وفنية وإجرائية مناسبة من أجل حماية المعلومات الشخصية التي تقدمها لنا من أي معالجة غير قانونية أو مصرح بها أو ضد أي خسارة عرضية أو تلف أو تدمير عرضي.

    كيفية تعديل معلوماتك الشخصية أو حذفها أو الوصول إليها

    يحق لك طلب الوصول إلى أي معلومات شخصية نمتلكها عنك في سجلاتنا لتصحيح أي أخطاء وتحديث أي معلومات قديمة. يمكنك أيضاً مطالبتنا بعدم إرسالنا مراسلات تسويقية لك مباشرة (بالرغم من ذلك، يرجى العلم بأننا قد نستمر في إرسال مراسلات تتعلق بالخدمة (أي غير تسويقية) إليك مثل تحديثات البريد الإلكتروني المتعلقة بحالة طلبك. وإذا أردت ممارسة أي من هذه الحقوق، يرجى مراسلتنا على العنوان المبين أدناه.

    يجوز لك إلغاء الاشتراك في مراسلات البريد الإلكتروني التسويقية في أي وقت عن طريق إرسال بريد إلكتروني إلى العنوان المبين أدناه في القسم المعنون باسم "الاتصال بنا" أو بالنقر فوق رابط "إلغاء الاشتراك" في أي رسائل بريد إلكتروني تسويقية لـVan Cleef & Arpels.

    الاتصال بنا

    إذا كانت لديك أي استفسارات أو تعليقات حول سياسة الخصوصية الماثلة أو أمور تتعلق بالخصوصية بصورة عامة، يرجى الاتصال بنا على العنوان الوارد أدناه. ويمكن أيضاً استخدام هذا العنوان إذا أردت طلب الدخول إلى المعلومات الشخصية التي نمتلكها عنك أو إلغاء الاشتراك في أي مراسلات تسويقية إضافية بالبريد الإلكتروني.

    clientrelations.me@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland 

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    clientrelations.me@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.  

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org andwww.youronlinechoices.eu.

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    If you would like to learn more, please visithttp://www.aboutads.info/choices/.  More detail on how businesses use cookies is available at www.allaboutcookies.org.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Your California Privacy Rights

    Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes.  To make such a request, please send an e-mail message our e-mail address below with “Request for California Privacy Information” in the subject line.  You may make such a request up to once per calendar year.  If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses.  Please note that not all personal information sharing is covered by Section 1798.83’s requirements.

    Children

    The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13.  If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.usa@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Italian version

  • La presente privacy policy (unitamente ai documenti in essa citati a riferimento) (la "Privacy Policy") La informa sulle modalità di utilizzo da parte nostra dei Suoi dati personali raccolti mediante il sito Internet www.vancleefarpels.com o le applicazioni di telefonia mobile da Lei utilizzate privatamente o presso le nostre boutique (il “sito Internet”) o compilando le nostre schede cliente presso le nostre boutique (il "Programma Carta Cliente"). 
    
    Il titolare del trattamento dei dati è Van Cleef & Arpels International (noi). La nostra società ha sede in 22, Place Vendôme - 75001 Paris, Francia.
    
    Siamo costantemente impegnati a tutelare e rispettare la Sua riservatezza.
    
    La presente Privacy Policy si applica a tutti i visitatori e clienti che utilizzano il nostro sito Internet (insieme, Lei o i Clienti) e o alla Sua partecipazione al Programma Carta Cliente. La presente Privacy Policy si applica anche al Suo utilizzo di elementi interattivi o download: (i) di nostra proprietà o da noi controllati; (ii) disponibili attraverso il sito Internet; oppure (iii) che interagiscono con il sito Internet (anche mediante social media*) e che presentano questa Privacy Policy. 
    
    La presente Privacy Policy indica le basi di trattamento da parte nostra di qualsiasi Suo dato personale da noi raccolto o che Lei ci fornirà. La preghiamo di leggere con attenzione il testo che segue per comprendere i nostri intenti e le prassi da noi adottate rispetto ai Suoi dati personali e alle modalità di trattamento degli stessi da parte nostra.
    
    1. INFORMAZIONI DA NOI RACCOLTE SUL SUO CONTO
    
    1.1 Possiamo raccogliere e trattare da Lei e sul Suo conto, in quanto Cliente, i seguenti dati:
    
    a) Informazioni da Lei forniteci compilando i moduli presenti nel sito Internet e/o nell'ambito del Programma Carta Cliente. Sono comprese le informazioni fornite all'atto della registrazione per l'utilizzo del sito Internet e/o del Programma Carta Cliente o contestualmente alla richiesta di altri servizi. Solitamente le informazioni da noi raccolte comprendono titolo, nome, genere, data di nascita, indirizzo, indirizzo di posta elettronica, password, numero di telefono, lingua preferita, preferenze o altri rilevanti dettagli di contatto. Nell'ambito del Programma Carta Cliente possiamo inoltre raccogliere i dati della Sua carta di credito, compreso nome del titolare, ente emittente della carta di credito, data di scadenza della carta di credito e codice CVC.
    
    b) Qualora Lei ci contatti possiamo registrare il relativo scambio di corrispondenza.
    
    c) Inoltre è nostra facoltà chiederLe di partecipare a indagini che utilizziamo a scopo di ricerca, pur senza obbligo di risposta da parte Sua.
    
    d) Dettagli di eventuali Sue visite presso le nostre boutique o di qualsiasi Suo utilizzo dei nostri servizi.
    
    e) Dettagli delle Sue visite nel nostro sito Internet tra cui a titolo esemplificativo e non esaustivo dati temporali di utilizzo del sito, accessi alla pagina, dati di traffico e altri dati relativi alla comunicazione, qualora ciò sia richiesto per nostri scopi o altro e le risorse a cui accede.
    
    f) Dettagli del Suo utilizzo di servizi in relazione al sito Internet e/o al Programma Carta Cliente.
    
    g) Dettagli di transazioni da Lei eseguite via sito Internet e/o mediante il Programma Carta Cliente, e, nel caso, l'esecuzione del/i Suo/i ordine/i.
    
    
    CONDIZIONI GENERALI 
    
    2. Indirizzi IP e cookie
    
    2.1. Possiamo raccogliere informazioni riguardanti il Suo computer o dispositivo in uso, compresi, se disponibili, il Suo indirizzo IP, il sistema operativo, il tipo di browser, per la gestione del sistema e per fornire informazioni complessive ai nostri inserzionisti. Si tratta di dati statistici riguardanti l’attività e gli schemi di browsing dei nostri utenti, che non identificano alcun individuo.
    
    2.2. Per lo stesso motivo possiamo ricavare informazioni relative al Suo utilizzo generico di Internet servendoci di un file cookie memorizzato sul disco fisso del Suo computer o dispositivo. Il cookie è un file di dati inviato a un computer o a un dispositivo quando viene utilizzato per visitare un sito Internet. Un flash cookie (od oggetto condiviso a livello locale) è un file di dati inviato al Suo computer o dispositivo mediante l'Adobe Flash plug-in* che può essere incorporato o scaricato sul Suo computer o dispositivo. I cookie e i flash cookie possono servire a numerosi scopi, compreso, ma non limitatamente a ricordarLe e tracciare le Sue visite e attività nel sito Internet. Servono anche a migliorare il sito e a fornire un servizio migliore e sempre più personalizzato. Infatti ci consentono di:
    
    a) Prevedere la dimensione del nostro pubblico e lo schema di utilizzo.
    
    b) Memorizzare informazioni sulle preferenze consentendoci di personalizzare il sito secondo gli interessi del soggetto.
    
    c) Accelerare le ricerche.
    
    d) Riconoscere il soggetto appena torna a visitare il sito o quando è collegato. 
    
    2.3. Mediante questo sito Internet cerchiamo di ottenere il Suo consenso a utilizzare le varie tecnologie di tracciamento citate. Qualora decida di disattivare i cookie o flash cookie presenti nel suo computer o dispositivo, alcuni elementi e caratteristiche del sito Internet potrebbero non funzionare nel modo adeguato. Generalmente i cookie installati nel computer (regular cookie) possono essere disattivati o eliminati mediante strumenti disponibili con la maggior parte dei browser in commercio e, in alcuni casi, sebbene non in tutti, possono essere bloccati per il futuro selezionando determinate impostazioni. Ciascun browser utilizzato dovrà essere impostato separatamente, tenendo conto, a questo riguardo, che browser differenti offrono funzionalità e opzioni differenti. Inoltre questi strumenti possono non essere efficaci rispetto ai Flash cookie. Per ulteriori informazioni relative all'eliminazione di flash cookie visiti il sito Adobe: www.Adobe.com.
    
    2.4. Tenga presente che i nostri inserzionisti possono utilizzare dei cookie sui quali non abbiamo alcun controllo. Sarebbe opportuno da parte Sua verificare il loro sito Internet per prendere atto delle modalità di raccolta e utilizzo delle informazioni che La riguardano.
    
    3. Sicurezza e memorizzazione dei dati personali
    
    3.1. Il sito Internet e i dati da Lei fornitici attraverso il sito Internet e il Programma Carta Cliente sono memorizzati in un server principale situato a Versoiz, Svizzera, al di fuori dello Spazio Economico Europeo ("SEE"). In alcuni casi i dati personali da noi raccolti nell'ambito del Programma Carta Cliente possono anche essere memorizzati manualmente presso le nostre boutique.
    
    3.2. I Suoi dati possono essere trasferiti a e immagazzinati in altre sedi al di fuori del SEE. Possono anche essere elaborati da personale che opera al di fuori del SEE per nostro conto o per un nostro fornitore. Tra l'altro, questi addetti possono fornire anche servizi di supporto. 
    
    3.3. Fornendo i Suoi dati personali Lei consente al trasferimento, alla memorizzazione e all’elaborazione di cui sopra. Da parte nostra faremo quanto ragionevolmente necessario per garantire un trattamento sicuro e conforme alla presente Privacy Policy.
    
    3.4. Tutte le informazioni da Lei forniteci sono memorizzate nei nostri server crittografati. Qualsiasi transazione di pagamento elaborata dal nostro fornitore terzo fiduciario o da noi sarà crittografata applicando la tecnologia SSL. Qualora vi abbiamo fornito (o lei abbia scelto) una password che le consente di accedere a determinate sezioni del nostro sito Internet, Lei è responsabile della riservatezza di detta password. La preghiamo di non condividere con altri alcuna password. Da parte nostra non memorizziamo nel nostro sistema dettagli di carattere finanziario (numeri di carta di credito o di debito). Questi ultimi vengono utilizzati esclusivamente dal nostro fornitore dei servizi di pagamento per dare corso al Suo pagamento.
    
    3.5. Purtroppo la trasmissione di informazioni via Internet o attraverso le reti mobili non è totalmente sicura. Pur facendo del nostro meglio per proteggere i Suoi dati personali, non siamo in grado di garantire la sicurezza dei Suoi dati trasmessi al sito Internet o attraverso le reti mobili; la trasmissione avviene a Suo rischio. Una volta ricevute le Sue informazioni applicheremo severe procedure e dispositivi di sicurezza per cercare di prevenire ogni accesso non autorizzato.
    
    4. Utilizzo delle informazioni
    
    4.1. Le informazioni sul Suo conto di cui disponiamo vengono da noi utilizzate nei seguenti modi e per i seguenti scopi:
    
    a) Garantire il buon esito della registrazione, anche nell’ambito del nostro progetto eCRM qualora Lei vi abbia aderito.
    
    b) Garantire che il contenuto del sito Internet sia presentato nel modo più efficace per Lei e per il Suo computer o dispositivo mobile. 
    
    c) FornirLe l’accesso online al Suo conto e all’agenda personale (es. la nostra funzionalità lista dei prodotti preferiti estesa).Adempiere i nostri obblighi derivanti da contratti stipulati tra Lei e noi, anche riguardo all'elaborazione dei pagamenti.
    
    d) ConsentirLe di partecipare agli aspetti interattivi del nostro sito Internet o ad altre proposte di social media, qualora decida in tal senso.
    
    e) ComunicarLe modifiche del nostro sito Internet e/o del Programma Carta Cliente.
    
    f) Dare corso agli ordini da Lei conferiti mediante il sito Internet e/o nell’ambito del Programma Carta Cliente.
    
    4.2. Per rendere più interessante e utile il sito Internet e/o il Programma Carta Cliente le informazioni da noi raccolte a Suo riguardo al momento della registrazione per l’uso del sito Internet e/o del Programma Carta Cliente o nel richiedere altri servizi possono essere utilizzate per scopi pubblicitari e per ricerche di mercato. Non divulghiamo ai nostri inserzionisti informazioni su individui identificabili salvo espresso consenso da parte Sua, possiamo però fornire loro informazioni complessive sui nostri Clienti. Possiamo altresì utilizzare tali informazioni complessive per aiutare gli inserzionisti a raggiungere il tipo di pubblico a cui intendono rivolgersi. Possiamo utilizzare i Suoi dati personali da noi raccolti per poter soddisfare il desiderio dei nostri inserzionisti di proporre la loro pubblicità al pubblico prescelto a tale scopo. Le informazioni da noi condivise saranno sempre fornite in formato anonimo che non consente alcuna identificazione.
    
    4.3. Possiamo servirci delle prestazioni di terzi come supporto in determinate aree di attività, per esempio in relazione a elaborazione dei pagamenti, marketing via e-mail, call center o website hosting*. In alcuni casi il soggetto terzo può ricevere informazioni a Suo riguardo. Tuttavia noi manterremo costantemente il controllo e la responsabilità dell'utilizzo delle Sue informazioni.
    
    5. Utilizzo delle Sue informazioni per scopi di marketing
    
    5.1. Se Lei è già nostro cliente e previo Suo specifico consenso informato possiamo utilizzare i Sui dati per i seguenti scopi:
    
    a) metterci in contatto con Lei per via elettronica (e-mail) per fornire informazioni su prodotti, eventi e servizi di Suo eventuale interesse;
    
    b) inviare newsletter;
    
    c) informarLa su eventi da noi organizzati.
    
    d) fornirLe informazioni, prodotti o servizi da Lei richiesti o che riteniamo possano essere di Suo interesse.
    
    Il Suo consenso è facoltativo, tuttavia in mancanza dello stesso non saremo in grado di utilizzare i Suoi dati per fornire i servizi descritti nel presente punto..
    
    5.2. Possiamo inoltre consentire a terzi selezionati di utilizzare i Suoi dati per comunicarLe via e-mail informazioni relative a prodotti, eventi e servizi di Suo eventuale interesse, purché Lei ci abbia dato il Suo consenso a tale scopo. Se non desidera che noi o altri terzi utilizzino i Suoi dati in questo modo, La preghiamo di comunicarci per posta elettronica ciò che desidera. 
    
    Infine, se Lei è ospite del sito Internet (e laddove noi consentiamo a terzi selezionati di utilizzare i Suoi dati) noi (o essi) ci rivolgeremo/si rivolgeranno a Lei via e-mail soltanto previo Suo consenso.
    
    6. Divulgazione delle Sue informazioni
    
    6.1. Possiamo divulgare le Sue informazioni personali a:
    
    a) società del nostro gruppo;
    
    b) fornitori terzi da noi selezionati ai sensi del paragrafo 3 di cui sopra;
    
    c) Suoi amici con cui Lei condivide la Sua agenda elettronica;
    
    d) Soggetti terzi nell'eventualità di vendita o acquisto da parte nostra di attività o attivo patrimoniale, nel qual caso possiamo divulgare i Suoi dati personali al potenziale venditore o acquirente di tale attività o attivo patrimoniale; e
    
    e) Soggetti terzi in presenza di nostro obbligo a divulgare o condividere i Suoi dati personali allo scopo di ottemperare obblighi di legge, o per imporre il rispetto di o applicare le nostre condizioni di uso e altri accordi; oppure per tutelare i diritti, la proprietà o la sicurezza nostra, dei nostri clienti o di altri. Quanto sopra comprende lo scambio di informazioni con altre società od organizzazioni a scopo di verifica, lotta anti-frode e riduzione dei rischi di credito, diversamente, non venderemo, noleggeremo o renderemo altrimenti disponibili a terzi dati personali forniti da Clienti.
    
    7. I Suoi diritti
    
    7.1. Lei ha il diritto in qualunque momento di ottenere la conferma dell'esistenza o meno dei Suoi dati e di conoscerne il contenuto e l'origine, verificarne l'esattezza o chiederne l'integrazione o l'aggiornamento, oppure la rettificazione (art. 7 codice della privacy). Ai sensi del medesimo articolo Lei ha il diritto di chiederne la cancellazione, la trasformazione in forma anonima o il blocco dei dati trattati in violazione, nonché di opporsi, in ogni caso, per motivi legittimi, al loro trattamento.
    
    7.2. È Suo diritto chiederci di non elaborare i Suoi dati personali per scopi di marketing. Può esercitare il diritto di impedire tale elaborazione compilando determinate caselle dei nostri moduli di raccolta dati. Può esercitare questo diritto in qualsiasi momento inviandoci un messaggio all’indirizzo di posta elettronica in calce. 
    
    7.3. Di tanto in tanto il sito Internet può contenere collegamenti ai o dai siti Internet di nostre reti partner, inserzionisti e affiliati. Qualora segua il collegamento con uno qualsiasi di questi siti Internet, dovrà tenere presente che questi ultimi hanno proprie prassi di riservatezza e che noi non assumiamo alcuna responsabilità riguardo a tali prassi. La preghiamo di verificare dette prassi prima di fornire dati personali a questi siti Internet.
    
    8. Minori
    
    Il sito Internet non è rivolto a soggetti che, a quanto ci consta, siano minori di 16 anni, né raccogliamo informazioni personali da individui che sappiamo essere minori di 16 anni. Se Lei non ha ancora 16 anni non dovrebbe utilizzare il sito Internet né fornirci informazioni personali.
    
    9. Modifiche della nostra Privacy Policy
    
    Eventuali future modifiche della nostra Privacy Policy saranno rese note in questa pagina.
    
    10. Contatti & Reclami
    
    10.1. In caso di necessità ci rivolgeremo a Lei a mezzo posta o con e-mail inviata all‘indirizzo di posta elettronica da Lei fornito. Il cambio dell'indirizzo di posta elettronica deve esserci da Lei comunicato.
    Per qualsiasi esigenza o problema relativo a materiali presenti nel sito Internet o qualora desideri contattarci per qualunque altro motivo La preghiamo di rivolgersi a Client.Relations.Europe@vancleefarpels.com.

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.  

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• Japanese version

  • 最終更新: 2016年9月

    Van Cleef & Arpels および本プライバシーポリシーについて

    Richemont Japan Limited, Van Cleef & Arpels に登記上の事務所を有しています。本プライバシーポリシーでは、弊社が Van Cleef & Arpels （および「弊社」、「弊社を」ならびに「弊社の」）という用語を用いる場合は、上記の登記住所にある Van Cleef & Arpels の本社、その関連会社および弊社のブティックを指します。

    次のポリシーでは、お客様が Van Cleef & Arpels のブティックにご来店の際または Van Cleef & Arpels のカスタマーサービスへ電話でお問い合わせされた際に、あるいはお客様がソーシャルメディアのプラットフォームで弊社とやり取りされた際に、弊社のウェブサイトやモバイルアプリケーション（併せて、「プラットフォーム」）上で弊社に提供された個人情報を弊社がどのように収集、利用、開示、および転送するかについて説明しておりますので、是非お時間を取ってお読みください。また、お客様が弊社のプラットフォームをご使用になる際にクッキーおよび関連技術の使用を通して弊社が情報を収集する方法についても説明しています。

    本プライバシーポリシーの更新

    弊社は、本プライバシーポリーを適宜更新する場合があります。弊社が更新を行った際は、本プラットフォームで変更を発表します。

    お客様が弊社にご提供される情報と弊社が情報を使用する方法

    弊社のプラットフォームの特定分野へアクセスしていただくには、お客様に弊社へご登録いただく必要があります。登録プロセスでは、お客様ご自身についての個人情報（お名前、ご住所、生年月日、電子メールアドレスおよび電話番号、また弊社でご購入いただく場合はお支払情報を含む）をお伺いします。必要事項記入欄にお客様の詳細情報を入力することで、Van Cleef & Arpels がお客様の選択するサービスをお客様に提供することが可能になります。

    さらに、弊社は、お客様が弊社にご連絡された場合（例えば、お客様が弊社の製品またはサービスの一つについてお問い合わせされた場合）、お客様が Van Cleef & Arpels のブティックにご来店された際または Van Cleef & Arpels のカスタマーサービスへ電話でお問い合わせされた際にお客様がお客様情報を提供された場合にも、お客様から個人情報を収集させていただくことがあります。 Van Cleef & Arpels のカスタマーサービスへのお電話は、セキュリティ、トレーニングおよび開発の目的で記録される場合がありますことをご了承ください。

    ソーシャルメディアのプラットフォームまたはその他の第三者のサービスを通して Van Cleef & Arpels とのやり取りを選択された場合は、弊社は当該プラットフォームを通して弊社へご提供いただいた情報を収集いたします。

    以下の「弊社が自動収集するクッキーおよびその他の情報」のセクションで述べられているように、弊社は、弊社のプラットフォームへのビジターについて特定の情報も自動収集します。

    弊社は、お客様から収集させていただいた情報を以下の目的で利用いたします。

    ·                ご購入および修理のご注文を管理し履行するため、およびアフターサービスをご提供するため

    ·                お客様からのお問い合わせおよびご要望にお応えするため

    ·                お知らせおよびご注文確認などの管理上のメッセージを含む、サービスに関連した情報を送信するため

    ·                お客様のご希望の連絡方法（ご希望を更新する方法についての詳細は、下記、「お客様の個人情報の編集または削除」のセクションをご参照ください）に従い、弊社およびその他の第三者パートナーに関連するマーケティング情報（電子メールを含む）をお客様に送信するため

    ·                弊社がその顧客に提供するサービスを継続的に改善できるように、市場調査を実施するため

    ·                不正行為およびその他の禁止行為または違法行為を防止するため、および弊社のプラットフォームを安全に保護するための対策の一環として

    ·                弊社のプラットフォームおよびサービス、ならびにその他のご提供製品を継続的改善できるように、弊社プラットフォームがどのように利用されているかを理解するため

    弊社が自動収集するクッキーおよびその他の情報

    ほとんどのプラットフォーム同様、 Van Cleef & Arpels はIPアドレスを記録し、クッキーおよび同様の技術を使用しており、これらによって弊社は、お客様を認識し、お客様の経験をカスタマイズすることができるとともに、弊社プラットフォームのビジターのアクセス方法についての情報の提供を受けています。弊社がクッキーおよび関連技術を使用する方法に関する詳細は、下記をご覧ください。

    クッキーとは？

    クッキーとは、お客様がウェブサイトやモバイルアプリケーションを閲覧する際にお客様のコンピュータやモバイル機器にダウンロードされる少量の情報を含むテキストファイルです。お客様がウェブサイト上のページ間を移動される際に、またはお客様が以前閲覧されたウェブサイトやモバイルアプリケーションに再び戻られる時に、お客様のコンピュータを認識するために利用されます。クッキーは、プラットフォームを機能させたり、またはより効率良く機能させるために、あるいはプラットフォームの所有者に情報を提供するために、幅広く利用されています。

    弊社は、ビジターのオンライン体験を充実させるために（例えば、お客様のご利用言語および／または製品の好みを記憶することによって）、また弊社のプラットフォームがどのように利用されているかについてより良く理解するために、クッキーを利用します。例えば、クッキーによって、弊社はお客様が以前にも弊社プラットフォームを閲覧したことがあるか、またはお客様は新しいビジターかを把握できる場合があります。また、クッキーは、お客様がオンラインでご覧になる広告が、お客様およびお客様の関心により関連があるように支援することができます。

    クッキーには大まかに二種類あります。

    ·                ファーストパーティクッキーは、 Van Cleef & Arpels がお客様のコンピュータまたはモバイル機器に直接提供します。これは、お客様のコンピュータまたはモバイル機器が弊社プラットフォームを再度閲覧した時にそれらの機器を認識するために、Van Cleef & Arpels のみが使用します。

    ·                サードパーティクッキーは、弊社プラットフォーム上の第三者サービスプロバイダーが提供し、お客様のコンピュータまたはモバイル機器が別のプラットフォームを閲覧した時にそれらの機器を認識するために、サービスプロバイダーが利用できるものです。サードパーティクッキーは、プラットフォームの分析または広告の目的で利用されるのが最も一般的です。

    クッキーがお客様のコンピュータまたはモバイル機器に残存する期間はそれぞれ異なる可能性があります。 Van Cleef & Arpels は、「セッションクッキー」と「パーマネントクッキー」 の両方を利用します。セッションクッキーはお客様のブラウザが開いている間に限って存在し、ブラウザが閉じられると自動的に削除されます。パーマネントクッキーは、お客様のブラウザが閉じた後も存在し続け、お客様がブラウザを開いてインターネットを再び閲覧する際にお客様のコンピュータまたはモバイル機器を認識するために利用することができます。

    Van Cleef & Arpels が使用するクッキー

    プラットフォームは、お客様のコンピュータまたはモバイル機器に以下の種類のクッキーに限って提供します。

     

    クッキーの種類	目的
    本質的目的で必要なクッキー	これらのクッキーは、本プラットフォームを通して利用可能なサービスをお客様に提供し、安全なエリアへのアクセスなどのその機能の一部を利用するために不可欠です。これらのクッキーがないと、取引ページおよび安全なログインアカウントといったお客様が求めてきたサービスを提供することは不可能です。
    機能性クッキー	これらのクッキーは、本プラットフォームの表示、実行および機能に関連した様々な目的に対応します。しかし、その全体目的はビジターの体験や本プラットフォームの楽しさを向上させることです。 例えば、これらのクッキーの一部は、ビジターが利用言語、製品またはその他のプラットフォームに関する設定を特定することを可能にします。
    分析クッキー	これらのクッキーは、ビジターが弊社プラットフォームを利用する方法について情報を収集するために利用されます。 収集された情報は、ビジター個人を特定せず、総計として集計されます。収集される情報には、弊社プラットフォームへのビジターの数、ビジターに弊社プラットフォームを紹介したプラットフォーム、およびビジターが閲覧した弊社プラットフォームのページが含まれます。 弊社は、弊社プラットフォームをより効率的に作動させ、幅広い人口統計学的情報を収集し、また弊社プラットフォーム上での活動レベルをモニターするために、この情報を利用します。
    広告クッキー	弊社プラットフォームを訪問した時、またはプラットフォーム上の広告あるいはプロモーションのエリアをクリックした時、これらのクッキーはお客様およびお客様の関心により関連がある広告を配信するために利用されます。また、お客様が広告を見る回数を制限したり、広告およびプロモーションの効果を評価する手助けをしたりするためにも利用されます。 これらは通常、弊社の許可を受け、広告ネットワークによって設置されます。お客様がプラットフォームを訪問したことを記憶し、この情報は広告主などのその他の組織と共有されます。
    コンテンツ共有とソーシャルネットワークのクッキー	これらのクッキーは、第三者のソーシャルネットワーキングおよびその他のプラットフォームを通して、ユーザーによるページとコンテンツの共有を可能にします。これらのクッキーを提供する会社は、その他のプラットフォームにターゲット広告を提供するためにお客様の情報を利用する場合もあります。

    本プラットフォーム上で利用される特定のクッキーについてのさらに詳細な情報、およびそれらのクッキーを提供する第三者については、弊社のクッキー同意ツールをご覧ください。お客様のクッキーに関する設定を管理するために、このクッキー同意ツールを利用することができます。

    クッキーを管理または削除する方法

    お客様はクッキーを承諾するか否かを選択する権利を有しており、この権利をどのようにして行使できるかについては以下に説明してあります。しかし、お客様がクッキーを拒否することを選択された場合には、弊社プラットフォームのすべての機能を利用できない場合があることにご留意ください。

    弊社のクッキー同意ツールを利用することにより、またはブラウザの設定を変更することにより、本プラットフォームからのクッキーをお客様のコンピュータまたはモバイル機器に設置できないようにクッキーを設定することができます。これを行うためには、お客様のブラウザが提供する指示に従ってください（通常、「ヘルプ」、「ツール」または「編集」の機能にあります）。

    クッキー承諾ツール

    IPアドレス

    弊社は、入手可能な場合にお客様のIPアドレス、オペレーティングシステム、ログイン時間およびブラウザタイプを含め、お客様のコンピュータまたはモバイル機器に関する情報を収集する場合があります。ビジターが弊社プラットフォームをどのように使用するかをより適切に理解するため、また社内報告の目的のために、弊社はこの情報を使用します。匿名にして、この情報を広告主、スポンサーまたは他の企業と共有する場合があります。

    広告について

    [お客様が弊社プラットフォームを退出した後、お客様に第三者プラットフォーム上の広告を提供するために、本プラットフォームはネットワーク広告主およびアドエクスチェンジなどの第三者を利用する場合があり、また弊社は、第三者分析およびその他のサービスプロバイダーを利用して、プラットフォームの使用、および広告ならびに弊社のコンテンツの閲覧についての情報を評価し、当該情報を弊社および／または第三者に提供する場合があります。ネットワーク広告主は広告を表示する第三者であり、広告の表示はお客様のプラットフォームへの訪問およびお客様が訪問した別のアプリおよびサイトに基づく場合があります。第三者の広告提供によって、お客様が関心を持っているかもしれない製品およびサービスについて、弊社がお客様をその広告の対象とすることが可能になります。

    第三者の追跡技術は、弊社のプラットフォームまたは弊社の広告と関連付けられている場合であっても、弊社が管理しているわけではありません。弊社の行為に関する声明は、これらの第三者他が使用する情報収集の方法、またはかかる第三者が収集する情報の利用には適用されません。関連する第三者のサービス利用規約、プライバシーポリシー、許可、通知および選択は、その収集行為、保管行為および共有行為に関して再検討される必要があります。弊社は、第三者広告主または広告ネットワークやエクスチェンジ、あるいは関連する第三者のポリシーまたは行為に関して、一切表明を行いません。

    お客様は広告の配信に関して選択肢があります。お客様は、上記「クッキーを管理または削除する方法」のセクションに記述される第三者のウェブサイトを訪問することで、特定種類の行動に基づく広告の受信をオプトアウトすることができます。弊社は、いかなる第三者のオプトアウト選択肢の効果または遵守に対しても責任を負いません。

    お客様の情報の共有

    弊社は、以下の状況下を除き、お客様の個人情報を他者または関連会社以外の会社に賃貸したり、販売したり、または共有したりしません。

    ·                オンラインやその他の支払い、クレジットカードの取引の処理、信用調査の取扱い、および不正行為防止など、弊社の代わりにサービスを提供する第三者に対する場合。

    ·                法律上または規制上の義務を遵守する、または弊社の権利または第三者の権利を別途保護するために、弊社が必要と考える場合に、法執行機関、裁判所、規制当局、政府当局またはその他の第三者にお客様の個人情報を開示する可能性がある場合。

    ·                全てまたは実質上全ての弊社の資産および事業を買収するまたは弊社が譲渡を行う対象である第三者に、お客様の個人情報を開示する可能性がある場合。そのような売却または譲渡が発生した場合、弊社は合理的な努力を払い、弊社がお客様の個人情報を譲渡する事業体が本プライバシーポリシーと一致する方法で個人情報を使用するよう保証することに努めます。

    国際的な転送

    弊社が収集する情報は、一社または複数の弊社の関連企業または第三者のサービスプロバイダーが存在するかまたは施設を管理する国または地域に転送・保存され、処理される場合があります。地域によってはお客様がお住いの国と同じ基準のデータ保護を持たない国もありますが、弊社は、本プライバシーポリシーに従い、弊社が転送する個人情報を今後も引き続き保護します。

    お客様の情報の保護

    弊社は、お客様に弊社プラットフォームの使用についてご安心いただくとともに、弊社が収集する個人情報を保護するよう誠意尽力しています。弊社は、お客様の個人情報へのアクセスを、製品やサービスをお客様に提供するために、または職務を行うために、個人情報へのアクセスが合理的に必要な社員に限定しています。弊社は、お客様が弊社に提供される個人情報を無認可または違法な処理から、また偶発的な損失、損害または破損から保護するための、適切な技術的、組織的、物理的、電子的および手続き上の保護策を導入しました。

    お客様の個人情報を編集、削除またはアクセスする方法

    お客様は、弊社がお客様に関して弊社記録に保持している個人情報へのアクセスを求める、不正確な情報を訂正する、また古い情報を更新する権利を有します。お客様は、直接マーケティング情報をお客様に送信しないよう、弊社に求めることもできます（しかし、注文状況に関する電子メール更新などのサービス関連（即ち、マーケティング以外）の情報は継続して送信する場合があることをご了承ください）。お客様がこれらの権利のいずれかを行使されたい場合は、下記の住所宛てに弊社へご連絡ください。

    「お問い合わせ」のセクションにある下記のアドレスまで電子メールを送信して、または Van Cleef & Arpels マーケティング電子メールの「配信解除」のリンクをクリックして、いつでも電子メールによるマーケティング情報の配信解除を行うことができます。

    お問い合わせ

    本プライバシーポリシーまたはプライバシーの問題全般についてご質問またはコメントがございましたら、下記の住所までお問い合わせください。弊社が保持するお客様についての個人データへのアクセスを要請されたい場合、または今後の電子メールによるマーケティング情報の配信を解除されたい場合も、このアドレスをご使用いただけます。

    maison-jp@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    maison-jp@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.ca@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• French version

  • Dernière mise à jour : Septembre 2016

    À propos de Van Cleef & Arpels  et de la présente Politique de confidentialité

    Van Cleef & Arpels, filiale de Richemont International SA, a son siège social au 8, Route des Biches, CH-1752 Villars-sur-Glâne, Suisse.  Dans la présente Politique de confidentialité, nous utilisons le terme Van Cleef & Arpels (et « nous », « notre » et « nos ») pour désigner le siège social de Van Cleef & Arpels dont l’adresse est indiquée ci-dessus, ainsi que ses sociétés affiliées et ses boutiques. 

    Veuillez consacrer quelques instants à la lecture de la politique suivante qui explique comment nous recueillons, utilisons, divulguons et transférons les informations personnelles que vous nous fournissez sur nos sites Internet, applications mobiles (conjointement les « Plateformes »), lorsque vous visitez une boutique de Van Cleef & Arpels ou que vous communiquez avec Van Cleef & Arpels par téléphone, ou encore lorsque vous interagissez avec nous sur les plateformes de médias sociaux.  Elle explique également comment nous collectons des informations grâce à l’utilisation de cookies et de technologies connexes lorsque vous utilisez nos Plateformes. 

    Mises à jour de la présente Politique de confidentialité

    Nous pouvons mettre à jour la présente Politique de confidentialité à tout moment. En cas de mise à jour, nous publierons les modifications sur cette Plateforme.

    Informations que vous nous fournissez et comment nous les utilisons

    Pour accéder à certaines zones de notre Plateforme, vous devrez vous inscrire auprès de nos services.  Au cours du processus d’inscription, il vous sera demandé de fournir des informations personnelles vous concernant (notamment votre nom, adresse, date de naissance, courriel, numéro de téléphone et, si vous effectuez un achat avec nous, certaines informations de paiement). En saisissant vos coordonnées dans les champs requis, vous permettez à Van Cleef & Arpels de vous fournir les services que vous sélectionnez. 

    En outre, nous pouvons également recueillir des informations personnelles auprès de vous lorsque vous communiquez avec nous (par exemple, si vous nous contactez pour une question concernant un de nos produits ou services), lorsque vous fournissez vos coordonnées au moment de la visite de la boutique Van Cleef & Arpels ou lorsque vous communiquez avec Van Cleef & Arpels par téléphone. Veuillez noter que nous pouvons enregistrer les appels que vous effectuez auprès de Van Cleef & Arpels à des fins de sécurité, de formation et d’amélioration de nos services.

    Si vous choisissez d’interagir avec Van Cleef & Arpels via une plateforme de média social ou un autre service de tiers, nous recueillerons les informations que vous nous avez fournies par le biais de ladite plateforme.

    Nous recueillerons également automatiquement certaines informations concernant les visiteurs de notre Plateforme, décrites dans la section intitulée « Cookies et autres informations que nous recueillons automatiquement », ci-dessous. 

    Nous utiliserons les informations que nous recueillons auprès de vous pour :

    ·                gérer et répondre aux demandes de réparation, ainsi que pour fournir des services après-vente ;

    ·                traiter vos questions et demandes de renseignements ;

    ·                envoyer des communications liées au service, y compris des annonces et des messages administratifs tels qu’une confirmation de commande ;

    ·                vous envoyer des communications marketing (y compris des courriels) nous concernant et concernant d’autres partenaires tiers, conformément à vos préférences de communication (veuillez consulter la section « Modifier ou supprimer vos informations personnelles » ci-dessous pour obtenir de plus amples informations sur la manière dont vous pouvez contrôler ces mises à jour) ;

    ·                mener des études de marché dans le cadre de l’amélioration constante des services que nous fournissons à nos clients ;

    ·                empêcher les fraudes et autres activités interdites ou illégales, ainsi que dans le cadre de nos efforts visant à maintenir la sécurité de notre plateforme ; et

    ·                comprendre l’utilisation de notre Plateforme afin que nous puissions constamment améliorer les services de notre Plateforme et d’autres offres. 

    Cookies et autres informations que nous recueillons automatiquement

    Comme la plupart des Plateformes, Van Cleef & Arpels enregistre les adresses IP et utilise des cookies ainsi que d’autres technologies similaires qui nous permettent de vous reconnaître et de personnaliser votre expérience. Nous obtenons ainsi également des informations sur la manière dont les visiteurs accèdent à notre Plateforme.  Vous pouvez trouver ci-dessous davantage d’informations concernant la manière dont nous utilisons les cookies et les technologies connexes. 

    Qu’est-ce qu’un cookie ?

    Les cookies sont des fichiers textes contenant de petites quantités d’informations, qui sont téléchargés sur votre ordinateur ou appareil mobile lorsque vous visitez un site Internet ou une application mobile. Ils sont utilisés pour reconnaître votre ordinateur lorsque vous vous déplacez entre différentes pages d’un site Internet ou lorsque vous revenez sur un site Internet ou une application mobile que vous avez déjà visité(e). Les cookies sont largement utilisés dans le fonctionnement des plateformes, pour améliorer leur efficacité, ainsi que pour fournir des informations aux propriétaires de la plateforme. 

    Nous utilisons des cookies pour améliorer l’expérience en ligne de nos visiteurs (par exemple, pour nous rappeler de vos préférences de langue et / ou de produit) et afin de mieux comprendre comment notre plateforme est utilisée. Les cookies peuvent par exemple nous dire si vous avez déjà visité notre Plateforme ou si vous êtes un nouveau visiteur. Ils peuvent également nous aider à faire en sorte que les publicités que vous voyez en ligne soient plus pertinentes et centrées sur vos intérêts.

    Il existe deux grandes catégories de cookies :

    ·                Des cookies de premier niveau, dont se sert directement Van Cleef & Arpels sur votre ordinateur ou appareil mobile. Ils sont utilisés uniquement par Van Cleef & Arpels pour reconnaître votre ordinateur ou appareil mobile lorsqu’il revient sur notre Plateforme. 

    ·                Des cookies tiers dont se sert un fournisseur de services tiers sur notre Plateforme et qui peuvent être utilisés par le fournisseur de services afin de reconnaître votre ordinateur ou votre appareil mobile lorsqu’il ou elle visite d’autres plateformes. Les cookies tiers sont généralement utilisés à des fins de publicité ou d’analyse de la plateforme.

    Les cookies peuvent rester sur votre ordinateur ou appareil mobile pendant différentes périodes de temps.  Van Cleef & Arpels utilise à la fois des « cookies temporaires » et des « cookies permanents ». Les cookies temporaires existent tant que votre navigateur reste ouvert et sont supprimés automatiquement une fois que vous fermez votre navigateur. Les cookies permanents survivent après la fermeture de votre navigateur et peuvent être utilisés pour reconnaître votre ordinateur ou votre appareil mobile lorsque vous ouvrez votre navigateur et surfez à nouveau sur Internet. 

    Quels cookies utilise Van Cleef & Arpels ?

    La Plateforme se sert uniquement des types de cookies suivants sur votre ordinateur ou appareil mobile :

     

    Type de cookie	Objectif
    Cookies nécessaires à des fins essentielles	Ces cookies sont indispensables pour vous garantir des services sur cette Plateforme et vous garantir l’utilisation de certaines de ses fonctions, telles que l’accès à des zones sécurisées. Sans ces cookies, certains services que vous avez demandés, comme les pages de transaction et les comptes de connexion sécurisée, ne seraient pas possibles.
    Cookies de fonctionnalité	Ces cookies servent à diverses fins liées à la présentation, aux performances et au fonctionnement de cette Plateforme. Leur but général est cependant d’améliorer l’expérience des visiteurs et la qualité de cette Plateforme.  Par exemple, certains de ces cookies permettent aux visiteurs de spécifier la langue, un produit ou d’autres préférences de plateforme.
    Cookies analytiques	Ces cookies sont utilisés pour amasser des informations sur la manière dont les visiteurs utilisent notre Plateforme.  Les informations recueillies n’identifient pas de visiteur individuel et sont agrégées. Elles intègrent le nombre de visiteurs sur notre Plateforme, les plateformes ayant dirigé lesdits visiteurs vers notre plateforme, ainsi que les pages qu’ils visitent sur notre Plateforme.  Nous utilisons ces informations pour nous aider à gérer notre Plateforme plus efficacement, pour réunir des informations démographiques générales, ainsi que pour surveiller le niveau d’activité sur notre Plateforme.
    Cookies publicitaires	Lorsque vous visitez notre Plateforme ou que vous cliquez sur des publicités ou des zones promotionnelles sur la Plateforme, ces cookies sont utilisés pour vous fournir des publicités plus pertinentes et centrées sur vos intérêts. Ils sont également utilisés pour limiter le nombre de fois que vous consultez une publicité ainsi que pour aider à évaluer l’efficacité de la publicité et des promotions. Ils sont généralement placés par des réseaux publicitaires avec notre autorisation. Ils se souviennent de votre visite d’une plateforme et ces informations sont partagées avec d’autres organisations, comme des annonceurs.
    Partage de contenu et cookies de réseautage social	Ces cookies permettent aux utilisateurs de partager des pages et leur contenu par le biais de réseaux sociaux tiers et d’autres plateformes. Les sociétés qui se servent de ces cookies peuvent également utiliser vos informations à des fins de publicité ciblée sur d’autres plateformes.

    Des informations plus détaillées sur les cookies spécifiques utilisés sur cette Plateforme et par des tiers sont fournies dans notre outil de consentement à l’utilisation de cookies.  Vous pouvez utiliser cet outil de consentement à l’utilisation des cookies pour contrôler vos préférences de cookies.

    Comment contrôler ou supprimer des cookies

    Vous avez le droit de choisir d’accepter ou non des cookies, et nous vous expliquons ci-dessous comment vous pouvez exercer ce droit. Toutefois, veuillez noter que si vous choisissez de refuser des cookies, vous ne pourrez pas utiliser toutes les fonctionnalités de notre plateforme. 

    Vous pouvez définir vos préférences de cookie à l’aide de notre outil de consentement à l’utilisation de cookie ou en modifiant les paramètres de votre navigateur de sorte que les cookies de cette Plateforme ne puissent pas être placés sur votre ordinateur ou appareil mobile. Pour ce faire, suivez les instructions fournies par votre navigateur (généralement situées dans les fonctions « Aide », « Outils » ou « Modifier »). 

    Outil de consentement à l’utilisation des cookies

    Adresses IP

    Nous pouvons recueillir des informations sur votre ordinateur ou votre appareil mobile, y compris, le cas échéant, votre adresse IP, votre système d’exploitation, vos horaires de connexion et le type de navigateur. Nous utilisons ces informations pour mieux comprendre comment les visiteurs utilisent notre Plateforme, ainsi qu’à des fins de rapport interne. Nous pouvons anonymiser et partager ces informations avec des annonceurs, des promoteurs ou d’autres entreprises.

    À propos de la publicité

    Les Plateformes peuvent faire appel à des tiers, tels que des annonceurs de réseau et des échanges d’annonces pour vous fournir des publicités sur des plateformes de tiers une fois que vous avez quitté nos Plateformes. Nous pouvons en outre utiliser des fournisseurs tiers de services analytiques ou autre afin d’évaluer et de nous fournir, ou de fournir à d’autres tiers, des informations relatives à l’utilisation des Plateformes, ainsi qu’à la visualisation de publicités et de notre contenu. Les annonceurs de réseau sont des tiers qui affichent des publicités pouvant se fonder sur vos visites des Plateformes, ainsi que sur d’autres applications et sites que vous avez visités. Les diffuseurs tiers d’annonces nous permettent de cibler pour vous les publicités, ainsi que les produits et services qui pourraient vous intéresser. 

    Nous ne contrôlons pas les technologies de traçage de tiers, même si elles sont associées à nos Plateformes ou nos publicités. Les déclarations relatives à nos pratiques ne s’appliquent pas aux méthodes de collecte d’informations utilisées par ces tiers et d’autres entités concernant l’utilisation des informations que lesdits tiers ou autres entités recueillent. Les conditions générales d’utilisation, politique de confidentialité, autorisations, avis et choix pertinents de tiers doivent être consultés à l’égard de leur collecte, stockage et pratiques de partage. Nous ne faisons aucune déclaration concernant les politiques ou les pratiques d’annonceurs, de réseaux ou d’échanges publicitaires tiers, ni à l’égard de tout tiers associé. 

    Vous disposez de choix concernant la fourniture de publicités. Vous pouvez choisir de ne pas recevoir certains types de publicités comportementales en visitant les sites Internet de tiers et décrits dans la section ci-dessus intitulée « Comment contrôler ou supprimer des cookies ». Nous ne sommes pas responsables de l’efficacité ou de la conformité des options de désengagement de tout tiers.

    Partage de vos informations

    Nous ne louons pas, ne vendons pas et ne partageons pas vos informations personnelles avec d’autres personnes ou entreprises non affiliées sauf dans les circonstances suivantes :

    ·                à des fournisseurs tiers fournissant des services en notre nom, tels que pour les paiements en ligne ou autres, le traitement de transactions par carte de crédit, la gestion de chèques et la prévention de la fraude ;

    ·                nous pouvons divulguer vos informations personnelles à tout organe d’application de la loi, tribunal, régulateur, autorité gouvernementale ou autre tiers lorsque nous avons les raisons de penser que cela est nécessaire afin de se conformer à une obligation légale ou réglementaire, ou autrement afin de protéger nos droits ou les droits de tout tiers ; et

    ·                nous pouvons divulguer vos informations personnelles à tout tiers effectuant l’acquisition de la totalité ou la quasi-totalité de nos actifs et nos activités ou vers qui nous transférons la totalité ou la quasi-totalité de nos actifs et nos activités. Dans l’hypothèse d’une telle vente ou transfert, nous déploierons des efforts raisonnables afin d’assurer que l’entité à laquelle nous transférons vos informations personnelles les utilise d’une manière qui sera conforme à la présente Politique de confidentialité.

    Transferts internationaux

    Les informations que nous recueillons peuvent être transférées, stockées et traitées dans tout pays ou territoire dans lequel une ou plusieurs de nos sociétés affiliées ou fournisseurs de service tiers sont situés ou entretiennent des installations. Bien que certains autres territoires ne disposent pas des mêmes normes de protection des données que celles de votre pays d’origine, nous continuerons à protéger les informations personnelles que nous transférons conformément à la présente Politique de confidentialité. 

    Protection de vos informations

    Nous souhaitons que l’utilisation de notre Plateforme se fasse en toute confiance et nous nous engageons à protéger les informations personnelles que nous recueillons. Nous limitons l’accès à vos informations personnelles aux employés ayant raisonnablement besoin d’y avoir accès, afin qu’ils vous fournissent des produits ou services ou qu’ils s’acquittent de leurs tâches professionnelles. Nous disposons des mesures de protection physiques, électroniques et procédurales, techniques et organisationnelles, pour protéger les informations personnelles que vous nous fournissez contre tout traitement non autorisé ou illégal, ainsi que contre toute perte, destruction, dommage ou destruction accidentels.

    Comment faire pour modifier, supprimer ou accéder à vos informations personnelles

    Vous avez le droit de demander l’accès à toute information personnelle que nous détenons à votre égard dans nos dossiers, de corriger toute inexactitude et de mettre à jour toute information périmée. Vous pouvez également nous demander de ne pas vous envoyer de communications directes de marketing (veuillez cependant noter que nous pouvons continuer à vous envoyer des communications liées à des services (c.-à-d. des communications non commerciales), comme des courriels de mise à jour ou concernant le statut de vos commandes). Si vous souhaitez exercer l’un quelconque de ces droits, écrivez-nous à l’adresse indiquée ci-dessous. 

    Vous pouvez vous désabonner des courriels de communication marketing à tout moment en nous envoyant un courriel à l’adresse mentionnée ci-dessous dans la section intitulée « Nous contacter » ou en cliquant sur le lien « Désabonnement » dans tout courriel marketing de Van Cleef & Arpels. 

    Enfants

    La Plateforme n’est pas adressée à toute personne dont l’âge est, à notre connaissance, inférieur à 13 ans, et nous ne recueillons aucune information personnelle auprès de toute personne dont l’âge est, à notre connaissance, inférieur à 13 ans. Si vous avez moins de 13 ans, vous ne devez pas utiliser la Plateforme et vous ne devez pas nous fournir d’informations personnelles

    Nous contacter

    Si vous avez des questions ou des commentaires concernant la présente Politique de confidentialité, ou des questions liées à la confidentialité en général, veuillez nous contacter à l’adresse indiquée ci-dessous. Vous pouvez également utiliser cette adresse si vous souhaitez demander l’accès aux informations personnelles que nous détenons à votre égard, ou pour vous désabonner de tout courriel de communication marketing.

    client.relations.ca@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva,

• Portuguese version 

  • Última atualização: Setembro de 2016

    Sobre a Van Cleef & Arpels e a sua Política de privacidade

    Van Cleef & Arpels, um ramo da Richemont International SA tem sua sede em 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland. Nestes Termos de uso, empregaremos o termo Van Cleef & Arpels (e "nós", "conosco" e "nosso") para nos referirmos à sede da Van Cleef & Arpels no endereço acima, suas afiliadas e nossas boutiques.

    Por favor leia esta política que explica como nós coletamos, usamos, divulgamos e transferimos as informações pessoais que você fornece para nós em nossos sites, aplicativos para dispositivos móveis (juntamente com as “Plataformas”), quando você visita uma boutique da Van Cleef & Arpels ou entra em contato com o concierge da Van Cleef & Arpels por telefone ou quando você interage conosco por meio de plataformas de mídia social. Ela também explica como coletamos informações por meio do uso de cookies e tecnologias relacionadas sempre que você usa as nossas Plataformas.

    Atualizações nesta Política de privacidade

    Poderemos alterar periodicamente esta Política de privacidade. Quando o fizermos, publicaremos as alterações nesta plataforma.

    Informações que você nos fornece e como as usamos

    Para ter acesso a certas áreas de nossa Plataforma, você precisa se registrar conosco. Durante o processo de registro, lhe será solicitado o envio de informações pessoais sobre si mesmo (incluindo o seu nome e endereço, data de nascimento, endereço de e-mail e número de telefone e, se você fizer uma compra conosco, detalhes de pagamento). Ao inserir os seus detalhes nos campos solicitados, você possibilita que a Van Cleef & Arpels lhe forneça os serviços que você vier a selecionar.

    Além disso, também podemos coletar suas informações pessoais quando se corresponde conosco (por exemplo, se você entrar em contato conosco com uma pergunta sobre um dos nossos produtos ou serviços), quando fornecer os seus dados, quando visita uma boutique da Van Cleef & Arpels ou quando você entra em contato com o concierge da Van Cleef & Arpels pelo telefone. Por favor, note que as chamadas para o concierge da Van Cleef & Arpels podem ser gravadas para fins de segurança, treinamento e desenvolvimento.

    Se você optar por interagir com a Van Cleef & Arpels através de uma plataforma de mídia social ou outro serviço de terceiros, iremos coletar as informações que nos forneceu através dessa plataforma.

    Também coletamos algumas informações automaticamente sobre os visitantes de nossa plataforma, descritas na seção intitulada "Cookies e outras informações que coletamos automaticamente" abaixo.

    Usaremos as informações que coletamos de você para:

    ·                gerenciar e cumprir as ordens de compra e de reparações e fornecer serviços de pós-venda;

    ·                lidar com suas dúvidas e solicitações;

    ·                envio de comunicações relacionadas com serviços, incluindo anúncios e mensagens administrativas, tais como a confirmações de pedidos;

    ·                enviar comunicações de marketing (incluindo e-mails) relacionadas conosco e com terceiros e parceiros de acordo com as suas preferências de comunicação (ver a seção ''Como editar ou excluir as suas informações pessoais” abaixo, a fim de obter mais informações sobre como poderá controlar essas atualizações);

    ·                conduzir pesquisas de mercado para que possamos melhorar continuamente os serviços que prestamos aos nossos clientes;

    ·                prevenir fraudes e outras atividades proibidas ou ilegais e, como parte de nossos esforços para manter a nossa Plataforma segura; e

    ·                compreender como a nossa Plataforma é usada para que possamos monitorar continuamente a nossa Plataforma,serviços e outras ofertas.

    Cookies e outras informações que coletamos automaticamente

    Como a maioria das plataformas, a Van Cleef & Arpels registra endereços IP e utiliza cookies e outras tecnologias semelhantes que nos permitem reconhecê-lo e para personalizar a sua experiência e nos fornece informações sobre a forma como os visitantes acessam a nossa Plataforma. Você pode encontrar mais sobre como usamos cookies e as tecnologias relacionadas abaixo.

    O que é um cookie?

    Cookies são arquivos de texto contendo pequenas quantidades de informação que são baixados para o seu computador ou dispositivo móvel quando você visita um site ou aplicativo móvel. Eles são usados ​​para reconhecer o seu computador enquanto você se desloca entre as páginas de um site, ou quando você retorna para um site ou aplicativo móvel que visitou anteriormente. Cookies são amplamente utilizados para fazer com que as plataformas funcionem ou para fornecer informações para os proprietários da plataforma.

    Utilizamos cookies também para aperfeiçoar a experiência online de nossos visitantes (por exemplo, ao lembrar o seu idioma e / ou preferências de produtos) e para compreender melhor como a nossa Plataforma é usada. Os cookies podem dizer-nos, por exemplo, se já visitou a nossa Plataforma anteriormente ou se é um novo visitante. Eles também podem ajudar a garantir que os anúncios que você vê online são mais relevantes para si e para seus interesses.

    Existem duas amplas categorias de cookies:

    ·                Cookies de primeira parte, servidos diretamente pela Van Cleef & Arpels ao seu computador ou dispositivo móvel. Eles são usados ​​apenas pela Van Cleef & Arpels para reconhecer o seu computador ou dispositivo móvel quando este revisita a nossa Plataforma. 

    ·                Cookies de terceiros, que são servidos por um terceiro provedor de serviços em nossa Plataforma, e que podem ser usados pelo provedor de serviços para reconhecer o seu computador ou dispositivo móvel quando ele visita outras plataformas. Cookies de terceiros são usados mais comumente para fins analíticos ou de propaganda de plataformas.

    Os Cookies podem permanecer em seu computador ou dispositivo móvel por períodos diferentes. A Van Cleef & Arpels usa 'cookies de sessão' e ‘cookies permanentes’. Cookies de sessão existem apenas enquanto o seu navegador está aberto e são excluídos automaticamente quando fecha o seu navegador. Cookies permanentes sobrevivem após fechar o seu navegador e podem ser usados para reconhecer o seu computador ou dispositivo móvel quando abre o seu navegador e navega novamente na internet.

    Que cookies a Van Cleef & Arpelsusa?

    A Plataforma disponibiliza apenas os seguintes tipos de cookies no seu computador ou dispositivo móvel:

     

    Tipo de cookie	Finalidade
    Cookies necessários para finalidades essenciais	Estes cookies são essenciais para lhe prestar serviços disponíveis através desta Plataforma e para usar alguns dos respetivos recursos, como o acesso a áreas seguras. Sem estes cookies, os serviços que  solicitou, nomeadamente páginas de transações e contas de login seguro, não seriam possíveis.
    Cookies de funcionalidade	Estes cookies servem para diversas finalidades relacionadas com a apresentação, desempenho e funcionalidade desta Plataforma. O seu propósito geral, no entanto, é melhorar a experiência e a satisfação dos visitantes desta Plataforma. Por exemplo, alguns destes cookies permitem que os visitantes especifiquem o idioma, o produto ou outras preferências da Plataforma.
    Cookies analíticos	Estes cookies são usados ​​para coletar informações sobre como os visitantes que utilizam a nossa Plataforma. As informações coletadas não identificam qualquer visitante individual e são agregadas. Elas incluem o número de visitantes em nossa Plataforma, as plataformas que os encaminharam para a nossa e as páginas que eles visitaram em nossa Plataforma. Usamos estas informações para ajudar a operar a nossa Plataforma de forma mais eficiente, para reunir informações demográficas e para monitorar o nível de atividade em nossa Plataforma.
    Cookies de publicidade	Quando visita a nossa Plataforma ou clica em anúncios ou áreas promocionais da mesma, esses cookies são usados ​​para lhe fornecer anúncios relevantes para si e para os seus interesses. Eles também são usados ​​para limitar o número de vezes que você vê um anúncio, bem como para ajudá-lo a avaliar a eficácia da publicidade e das promoções. Geralmente estes cookies são colocados por redes de comunicação de publicidade com a nossa permissão. Estes recordam que você visitou uma plataforma e essas informações são compartilhadas com outras organizações, tais como anunciantes.
    Cookies de compartilhamento de conteúdo e de redes sociais	Estes cookies possibilitam aos usuários compartilhar páginas e conteúdo por meio de redes sociais de terceiros e outras plataformas. As empresas que disponibilizam estes cookies também podem usar as suas informações para disponibilizar  anúncios direcionados em outras plataformas.

    Informações adicionais detalhadas sobre os cookies específicos usados nesta Plataforma e terceiros que os servem podem ser encontradas em nossa ferramenta de consentimento de cookies. Você pode usar essa ferramenta de consentimento de cookies para controlar as suas preferências de cookies.

    Como controlar ou excluir cookies

    Você tem o direito de escolher se quer ou não aceitar cookies e explicamos abaixo como poderá exercer esse direito. No entanto, se optar por recusar cookies, poderá não conseguir utilizar a funcionalidade completa da nossa Plataforma.

    Poderá definir suas preferências de cookies usando a nossa ferramenta de consentimento de cookies ou  mudar as configurações do seu navegador para que os cookies desta Plataforma não possam ser colocados em seu computador ou dispositivo móvel. Para o fazer, siga as instruções fornecidas pelo seu navegador (geralmente localizadas na seção “Ajuda”, “Ferramentas” ou “Editar”).

    Ferramenta de consentimento de cookies

    Endereços IP

    Poderemos coletar informações sobre o seu computador ou dispositivo móvel, incluindo quando disponível, o seu endereço IP, sistema operacional, horas de login e tipo de navegador. Usamos essas informações para entender melhor como os visitantes usam a nossa Plataforma e para fins de emissão de relatórios internos. Poderemos anonimizar e compartilhar essas informações com agencias de publicidade, patrocinadores ou outras empresas.

    Sobre a publicidade

    As Plataformas podem recorrer a terceiros, nomeadamente a redes de comunicação e troca de para disponibilizar-lhe material publicitário em plataformas de terceiros depois de você ter saido de nossas Plataformas e poderemos usar terceiros prestadores de serviços analíticos e outros prestadores de serviços para avaliar e fornecer, a nós e a terceiros, as informações sobre o uso das Plataformas e a visualização de publicidade e do nosso conteúdo. Redes de publicidade são terceiros que exibem publicidade que pode ser baseada nas suas visitas às Plataformas ou a outros aplicativos ou sites. A disponibilização de publicidade de terceiros possibilitam que lhe direcionemos publicidade relativa a produtos e serviços em que você poderá estar interessado.

    Não controlamos as tecnologias de rastreamento de terceiros, mesmo se estas estiverem associadas às nossas plataformas ou aos nossos anúncios. As declarações relativas ao nosso modo de funcionamento não se aplicam aos métodos de coleta de informações utilizados por terceiros ou outros, ou à utilização das informações que esses terceiros coletam. Os termos & condições, políticas de privacidade, autorizações, avisos e escolhas de terceiros deverão ser revistos em relação ao modo de coleta, armazenamento e partilha. Não fazemos nenhuma declaração relacionada com as políticas e procedimentos de publicidade de terceiros, redes de publicidade, trocas de publicidade ou de terceiros relacionados.

    Poderá optar relativamente ao envio de publicidade. Poderá optar por não receber determinados tipos de publicidade comportamental visitando os sites de terceiros descritos na seção intitulada "Como controlar ou apagar cookies" acima. Não somos responsáveis ​​pela eficácia ou pela conformidade com quaisquer opções de opt-out de terceiros.

    Partilhar a sua área de trabalho

    Não alugamos, vendemos ou partilhamos informações pessoais com outras pessoas ou empresas não afiliadas, exceto nas seguintes circunstâncias:

    ·                Com terceiros fornecedores que fornecem serviços em nosso nome como pagamentos online e outros pagamentos, transações de processamento de cartões de crédito e que tratam de verificações de terceiros e de prevenção de fraudes;

    ·                Poderemos divulgar as suas informações pessoais a qualquer organismo que assegure o cumprimento da lei, tribunais, reguladores, autoridades governamentais ou outros terceiros quando consideramos que tal seja necessário para cumprir uma obrigação legal ou regulamentar, ou para proteger os nossos direitos ou os de um terceiro; e

    ·                Poderemos divulgar as suas informações pessoais a terceiros que adquiram, ou para os quais transmitimos, todos ou quase todos os nossos ativos e negócio. Se tal venda ou transferência vier a ocorrer, empregaremos esforços razoáveis para tentar assegurar que a entidade para a qual transferimos as suas informações pessoais as use de modo consistente com esta Política de privacidade.

    Transferências internacionais

    As informações que coletamos podem ser transferidas, armazenadas e processadas em qualquer país ou território onde uma ou mais de nossas afiliadas ou terceiros prestadores de serviços estejam localizados ou tenham instalações. Embora os outros territórios possam não ter os mesmos padrões de coleta de dados que os do seu país de origem, continuaremos a proteger as informações pessoais que transferirmos de acordo com esta Política de privacidade.

    Proteger as suas informações

    Queremos que  se sinta seguro ao usar a nossa Plataforma e comprometemo-nos a proteger as informações pessoais que coletamos. O acesso a suas informações pessoais está limitado a funcionários que razoavelmente precisam acessá-las para lhe fornecer produtos ou serviços ou para fazer seus trabalhos. Nós temos as medidas de natureza técnica e organizacional, eletrônicas, físicas e de procedimentos apropriadas contra o processamento não autorizado ou ilegal e contra perdas, danos ou destruição acidentais para proteger as informações pessoais que nos vier a fornecer

    Como editar, excluir ou acessar as suas informações pessoais

    Você tem o direito de solicitar o acesso a qualquer informação pessoal que tenhamos sobre si em nossos registros para corrigir eventuais imprecisões e para atualizar qualquer informação desatualizada.  Você também pode pedir-nos para não lhe enviar comunicações de marketing direto (no entanto, note que podemos enviar-lhe comunicações relacionadas com serviços (ou seja, que não sejam de marketing), como e-mails de atualizações sobre o estado de pedidos). Se desejar exercer qualquer desses direitos, escreva para o endereço abaixo.

    Você pode cancelar a assinatura de comunicações de marketing por e-mail a qualquer momento através do endereço abaixo na seção intitulada “Entre em contato” ou clicando no link ‘cancelar inscrição’ em qualquer e-mail de marketing da Van Cleef & Arpels.

    Entre em contato conosco

    Se você tiver quaisquer perguntas ou comentários sobre esses Termos de uso ou sobre assuntos gerais, entre em contato conosco através do endereço fornecido abaixo. Você também pode usar esse endereço se quiser solicitar o acesso aos seus dados pessoais ou cancelar a inscrição de qualquer outra correspondência de marketing através de e-mail.

    cliente.brasil@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version 

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    cliente.brasil@vancleefarpels.com

    
    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

• English version 

  • Last updated: September 2016

    About Van Cleef & Arpels and this Privacy Policy

    Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above, its affiliates and our boutiques.  

    Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

    Updates to this Privacy Policy

    From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

    Information you provide to us and how we use it

    To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select. 

    In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that calls to the Van Cleef & Arpels concierge may be recorded for security, training and development purposes.

    If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

    We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

    We will use the information we collect from you to:

    ·                manage and fulfil purchase and repair orders and to provide after service care;

    ·                deal with your enquiries and requests;

    ·                send service related communications, including announcements and administrative messages such as order confirmation;

    ·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

    ·                conduct market research so that we can continuously improve the services we provide to our customers;

    ·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

    ·                understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

    Cookies and other information that we automatically collect

    Like most Platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

    We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

    There are two broad categories of cookies:

    ·                First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device.  They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform. 

    ·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

    Cookies can remain on your computer or mobile device for different periods of time.  Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

    What cookies does Van Cleef & Arpels use?

    The Platform serves only the following types of cookies to your computer or mobile device:

     

    Type of Cookie	Purpose
    Cookies necessary for essential purposes	These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
    Functionality Cookies	These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.
    Analytics Cookies	These cookies are used to collect information about how visitors use our Platform.  The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
    Advertising Cookies	When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
    Content sharing and social networking cookies	These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

    Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

    How to control or delete cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

    You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

    Cookie consent tool

    IP addresses

    We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

    About Advertising

    The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

    Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

    You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

    Sharing your information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

    ·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

    ·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

    ·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

    International Transfers

    Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

    Protecting your information

    We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

    How to edit, delete or access your personal information

    You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

    You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. 

    Contact us

    If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

    client.relations.europe@vancleefarpels.com

    50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

Last updated: September 2016

About Van Cleef & Arpels and these Terms of Use

Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8 Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  The Platforms are owned and edited by Van Cleef & Arpels.

These Terms of Use govern your use of Van Cleef & Arpels websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above and its affiliates.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use.  If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform. 

Updates to these Terms of Use

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.

About our hosting services

Hosting Services for our website is provided by Richemont International SA in Switzerland.

Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our privacy policy

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.

Use of materials on the Platforms

Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Van Cleef & Arpels Material in any way for any public or commercial purposes. Furthermore, Van Cleef & Arpels Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Van Cleef & Arpels Material will automatically terminate and any copies made of Van Cleef & Arpels Material must be immediately destroyed. Any unauthorised use of Van Cleef & Arpels Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Your submissions and unsolicited communications

This section concerns communications sent to Van Cleef & Arpels. It does not concern the communication of personal information to Van Cleef & Arpels in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality creations including jewelry, high jewelry and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’s creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Van Cleef & Arpels may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.

Limitation of liability

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.

Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Van Cleef & Arpels and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

Trademark notice

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Copyright notice

All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links & linking

The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.

Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.

Termination and suspension

You agree that Van Cleef & Arpels may terminate or suspend your access to and use of the Platforms if Van Cleef & Arpels  reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef & Arpels, its affiliated companies or any third party, with or without notice to you. You agree that Van Cleef & Arpels may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Van Cleef & Arpels will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

General provisions

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’ products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by Van Cleef & Arpels of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use.  Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

client.relations.europe@vancleefarpels.com

2, rue du Quatre-Septembre, 75002 Paris, France

Photographs

Van Cleef & Arpels High Jewelry
© Van Cleef & Arpels. Photographie Stink-Sonia Sieff, Direction artistique Gaspard Yurkievich

Van Cleef & Arpels Jewelry
© Van Cleef & Arpels’Archives
Patrick Gries © Van Cleef & Arpels
Guy Lucas de Pesloüan © Van Cleef & Arpels
Industrial Pictures © Van Cleef & Arpels
© Van Cleef & Arpels. Photographer: Colette de Barros. Art director: Rebecca Kimmons - Town & Country

Van Cleef & Arpels Timepieces
BL Vision © Van Cleef & Arpels
Attitudes Photo © Van Cleef & Arpels Industrial Pictures © Van Cleef & Arpels

Van Cleef & Arpels stones
Atelier Mai 98 © Van Cleef & Arpels

Celebrities
Suzanne Nagy - Bibliothèque des Arts Décoratifs photo
Robbie Jack / Corbis / Specter
Dennis Burke / Corbis / Specter
Corbis / Specter
Van Cleef & Arpels - By permission of Marlene Dietrich Collection
GmbH Munchen - Deutsche Kinemathek Collection, Berlin
Sipa Press
Bettmann / Corbis / Specter
Alain Benainous © Van Cleef & Arpels
All Rights Reserved

Graphic design
Thomas Porthé
Pauline Tulasne
Agence Mazarine 
Agence Auvray

Writing
Nicholas Le Quesne
Patricia Macaigne

Video production
Pardon my French
Aden Studio
Icone Production
Iena conseils
BETC
I-réel
E-Mazarine
Denis Assor Digital
Maria et Ben
Disko

Translation/localisation
Datawords

All content in this website unless otherwise specified is copyright 2012 Van Cleef & Arpels – All rights reserved