In response to the COVID-19 situation

January 20, 2021

Van Cleef & Arpels is committed to the safety and health of our clients, business partners, and employees.


To prevent the spread of COVID-19 (Coronavirus), our Maison is strengthening its safety measures. We are operating our boutiques in line with the guidelines of the World Health Organization (WHO), the local authorities’ emergency declaration, and the latest requests from relevant organizations and prefectures.


All of our boutiques across Japan are currently open. (last updated on 2021/01/05)


Please check the Store locator page for the updated business hours of our stores.


Van Cleef & Arpels Client Service Center (Le Desk) is operating as usual(0120-10-1906, Open 11:00am - 7:00pm from Monday to Friday except for the bank holiday).


Boutique safety measures

To ensure the health and safety of our clients, we would appreciate your cooperation with the following COVID-19 related guidelines:

- To ensure physical distancing, we have limited the number of clients allowed in our boutiques at the same time.

- At the entrance we need to check all clients’ body temperature, and ensure that each client is wearing a mask while inside the boutique.

- Alcohol-based sanitizers are at clients’ disposal at the entrance and throughout the boutique.


Boutique occupancy

Due to the limited amount of clients allowed in our boutiques, they may be temporarily full on weekends.

Should you be planning a visit in our Ginza Maison to discover our Engagement collection, on weekends or holidays, please contact us to book an appointment.


Ginza Maison

03-3563-1906 (Please check the Store locator page for updated business hours)



Our e-boutique is available on our website or through the phone with Le Desk. However, please note that the express delivery has been suspended, and delivery may take longer than usual.  


Repair & Maintenance products

Please note that repair and overseas delivery services may take longer than usual.


We sincerely apologize for the inconvenience, and thank you in advance for your understanding. We wish you and your family to stay safe and healthy.

  • Le Desk

    Open 11:00am - 7:00pm from Monday to Friday