CONDITIONS OF SALE

Van Cleef & Arpels e-Boutique

Welcome to the Van Cleef & Arpels e-boutique where you will find a choice of Van Cleef & Arpels creations that have been specially selected for those of our customers in Japan who would like to shop online via the Van Cleef & Arpels’ website identified by the domain name www.vancleefarpels.com (the “website”) or by telephone through our Client Relations Center called “Le Desk”.

Company Information

Vendor: RICHEMONT JAPAN LIMITED, Van Cleef & Arpels

Representative: Akiko Yamamoto, President Japan

Address: Hanzomon First Building 1-4 Kojimachi, Chiyoda Ku, Tokyo 102-0083

Le Desk : 0120-10-1906, from 11:00 to 19:00 (EXCLUDING THE YEAR-END AND NEW YEAR HOLIDAYS）

Email: maison-jp@vancleefarpels.com

Please also consult the Website Terms of Use which, unless stated otherwise, also apply to use the Van Cleef & Arpels e-boutique.

All online shopping transactions with Van Cleef & Arpels through the Van Cleef & Arpels e-Boutique are subject to the following Conditions of Sale ("Conditions") which contain important information about ordering Van Cleef & Arpels creations, payment and delivery.

In these Conditions, references made to "we", “us” and “our” means the Van Cleef & Arpels Division of Richemont Japan Ltd (“Van Cleef & Arpels ”), 1-4 Kojimachi, Chiyoda Ku, Tokyo 102-0083 Japan, and "you” and “your” means you, one of the Van Cleef & Arpels e-Boutique customers.

Please note that several articles below may not apply if you are using “Your Poetic Setting”. Your Poetic Setting is a made-to-order feature provided by Van Cleef & Arpels which allows customers to configure their own engagement rings, by selecting an arm design and a diamond. If you are using Your Poetic Setting to configure your engagement ring, please refer to Article 17 below, where the specific conditions applicable to Your Poetic Setting orders are explained.

1.    REGISTRATION AND MY ACCOUNT

1.1. To place an order through the Van Cleef & Arpels e-Boutique, you will need to register and open an online account, unless you choose the “Guest checkout” on the website. You must be over 18 years old and lawfully capable of entering into and forming a valid contract in accordance with Japanese law.

1.2. During the registration process, you will be asked to provide Personal Information (as defined in our Privacy Policy; Personal Information may include in particular your name, date of birth, PC or mobile e-mail address etc.). Please refer to our Privacy Policy.

1.3. Furthermore, upon registration, you will be asked to choose a password and account login. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Van Cleef & Arpels will not be held responsible for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.

1.4. You represent and warrant that the information you provide is correct. Access to your My Account details is provided on the website so that you can ensure that your information is always updated and valid. Le Desk is available to assist should you require any help.

1.5. If you are ordering by telephone through Le Desk, the aforementioned processes will be handled for you by Le Desk. When ordering through Le Desk, My Account will always be created for you by Le Desk and the password will be sent to you by email.

2.     PLACING YOUR ORDER

2.1. You may browse the product pages of the website or contact Le Desk and Le Desk will provide you with further information as to product availability and assist you with your purchase.

2.2. From time to time, Van Cleef & Arpels will add or remove some of its creations to ensure that the online offer reflects its new collections and creations, as well as some other existing creations that have been manufactured in only one original piece. Whilst we endeavor to ensure the availability of our creations, we cannot guarantee that all creations will be in stock.

2.3. The total amount of your order may not exceed ten (10) million Yen including tax on our website, except if you choose to pay by Cash on Delivery in which case the total amount of your order may not exceed five hundred (500) thousand Yen on the website or through Le Desk. 

Quantity limits may apply in relation to orders for certain products. Currently, multiple creations purchases policy is as follows: 

- Maximum of (1) creation of limited edition creation per client​ 
- Maximum of (2) creations of the same reference per client per year ​ 
- Maximum of (5) creations per client per month​ 

We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. 

Creations are offered for sale exclusively to end-user customers with a postal address in Japan and may not be bought for commercial re-sale. Van Cleef & Arpels reserves both the right to refuse orders placed by you and to terminate your account in the event of breach or suspected breach of this condition.

2.4. If you are ordering on the website, orders will be processed as follows: Once you have chosen a creation, click on the “Add to my Shopping Bag” to place this creation in your Shopping Bag. If the creation is not in stock, you will not be able to place your order on the website and will be advised to contact Le Desk to place your order. You may then decide to continue shopping for other creations and add them to your Shopping Bag (subject to availability and quantity limits) or proceed to checkout by clicking on the “Checkout”. You may also remove one or several creations you have selected by clicking on "Delete" next to the chosen creation in the Shopping Bag. You will be required to enter your payment details. When you have completely reviewed your order, click on the "Confirm your Order" on the website to place your order. Once You have confirmed your order, we will issue you with an Order Reference Number, and acknowledge that we have received your order which will be processed following the usual anti-fraud and credit checks. Please make sure that you save this number for reference and any future enquiries. Acceptance of your order will be in accordance with Article 3.2 below.

2.5. All prices shown in the Van Cleef & Arpels e-Boutique are in Japanese Yen including the consumption tax. Delivery costs are not included and will be displayed on your order confirmation form once you have chosen your delivery options, if any.

2.6. Complimentary Services

The following complimentary services will be proposed, free of charge, on the website or by Le Desk:

- All packages are systematically delivered gift wrapped, with the Van Cleef & Arpels box or special packaging.

- Engraving is available on specific creations such as rings. If you wish to have your Van Cleef & Arpels creation engraved, you may do so with respect to certain creations by completing the details on the Van Cleef & Arpels e-Boutique, or contact Le Desk where a Van Cleef & Arpels’ ambassador will assist you. This service is provided free of charge within 3 months from the date on the certificate. Please note that Van Cleef & Arpels will not exchange or refund creations which have been engraved, modified or personalized. Van Cleef & Arpels also reserves the right to withhold acceptance of any order for engraved creations that contains language that is objectionable, unlawful or contrary to Van Cleef & Arpels’ policies.

- Chain adjustment for bracelet, pendant and necklace is available by contacting Le Desk. This service is provided free of charge within 3 months from the date on the certificate up to 3cm for bracelet and 5cm for pendant and necklace. Please contact Le Desk for more information. If you require a chain adjustment, the removed chains will be included in the delivery package.

- Ear clips adjustment is available by contacting Le Desk. This service is provided free of charge within 3 months from the date on the certificate. For further information of adjustment, please contact Le Desk.

- Watch metal bracelet adjustment is available by contacting Le Desk. This service is provided free of charge within 3 months from the date on the certificate up to three links (except diamond links) and depending on stock availability. Please contact Le Desk for more information. If you require a watch bracelet adjustment, the removed links will be included in the delivery package.

- Ring resizing is exclusively available by contacting Le Desk. This service is provided free of charge within 3 months from the date on the certificate.

- Ring you may personalize your order by adding a gift note printed by Van Cleef & Arpels containing your  message. One message card will be provided for one order. Van Cleef & Arpels reserves the right to refuse printing any gift note that contains language that is objectionable, unlawful or contrary to Van Cleef & Arpels’ policies.

2.7. If you are ordering by telephone through Le Desk, the aforementioned processes will be handled by a Van Cleef & Arpels’ ambassador.

3. ACCEPTANCE

3.1. On placing an order through the website or Le Desk, you are making an offer to us to purchase the creations selected in accordance with these Conditions. Once your order has been submitted through the website or Le Desk, Van Cleef & Arpels will send you an acknowledgement of receipt of your order (“Order Acknowledgement”).

3.2 Following anti-fraud and credit check clearance, another e-mail will be sent confirming your order and informing you of the shipment date of your order (“Order Confirmation”). The sale is concluded at the time this e-mail is sent.

3.3 We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the creation ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility as set out in Article 1 above or, in the case of payment by Cash on Delivery, your order exceeds five hundred (500) thousand Yen.

3.4. Furthermore, we retain the express right not to process an order at any time in our sole discretion for whatever reason. In this event, we will not be liable to you or any third party by reason of our not accepting your order. You will be informed if your order is not accepted.

4.      PAYMENT

In principle, we accept three (3) forms of payment:

- Credit Cards

- Bank Transfer, for boutique pick-up and standard delivery (but not for express or same day delivery)

- Cash on Delivery (Daibiki) for standard delivery (but not for express delivery, same day delivery, or boutique pick-up), up to a limit of five hundred (500) thousand Yen (including consumption tax). Cash on Delivery is not available for Your Poetic Setting by Van Cleef & Arpels or for creations that are engraved.

4.1. Credit Cards. we accept the following major payment cards only: MasterCard and Visa, JCB, American Express and Diners. You confirm that you are the legitimate holder of the payment card and that your details are correct. All payments and cardholders are subject to validation checks and authorisation by the card issuer.

4.2. Furthermore, we subscribe to the Verified by Visa®, the MasterCard SecureCode® and the J/secure® programmes. All these programmes have been created to give added protection against the unauthorised use of your card when shopping online. You will need to follow your credit card company’s instructions to activate any of these programmes.

4.3. Additional checks may be made with anti-fraud services.

4.4. If the issuer of your payment card refuses to authorise your payment to Van Cleef & Arpels, we will not be able to process your order and will therefore refuse it.

4.5. By making an offer to purchase creations, you hereby expressly authorise Van Cleef & Arpels and/or its online service partners to perform additional checks for us and, should it appear necessary, obtain additional information required to process your order efficiently. Information received or sent to NTT Data Corporation, credit card companies or their processing agents may include, but is not limited to, your name, delivery address, telephone number, e-mail, credit card details, bank information etc. This may be necessary to authenticate your identity, to validate your payment card, to obtain an initial payment card authorisation and to authorise individual purchase transactions.

4.6. Van Cleef & Arpels takes all reasonable care to make the Van Cleef & Arpels e-Boutique including Le Desk as secure as possible. All payment card transactions made through the website or via Le Desk are processed by NTT Data Corporation using their secure online payment gateway CAFIS BlueGate that encrypts your card details in a secure hosting environment.

4.7. Your payment card details are held securely by NTT Data Corporation, and are not held by Van Cleef & Arpels or on the website server. However, if you choose to make your order by telephone through Le Desk, then your telephone call will be recorded for security reasons and these details together with the personal information you provide except your payment card details will be retained by Van Cleef & Arpels for a period of one (1) year.

4.8. Bank Transfer. If you wish to pay by Bank Transfer for boutique pick-up and standard delivery (but not for express or same day delivery), we will send the necessary Van Cleef & Arpels bank account details to you by email. There is usually a small bank charge for processing bank transfers which will be payable by you directly to your bank.

4.9. If you pay by Bank Transfer, your order will only be confirmed once we have received payment.

4.10. If payment is not received by Van Cleef & Arpels within five (5) business days from the time of placing your order, Van Cleef & Arpels reserves the right to cancel your order.

4.11. If we receive your payment by Bank Transfer and are unable to deliver your order within one (1) week following the receipt of your Payment, we will send you a notification by e-mail, or if you do not have e-mail by post, informing you of the receipt of the payment and the estimated date of delivery (“Pre-payment notification”).

4.12. Cash on Delivery. Cash on Delivery payment (Daibiki) is available for standard delivery (but not for express delivery, same day delivery, or boutique pick-up), up to a limit of five hundred (500) thousand Yen (including consumption tax). Cash on Delivery is not available for Your Poetic Setting by Van Cleef & Arpels or for creations that are engraved. Should you choose Cash on Delivery, we will arrange to have your order delivered by our carrier. There is usually a small charge for processing cash on delivery which will be covered by Van Cleef & Arpels. There are some areas that our carrier cannot offer Cash on Delivery service. Where Cash on Delivery is not available for a shipment address inserted by you, the website will not offer that payment option. Should you have any questions, please contact Le Desk.

4.13. You will be required to pay in cash at the time your order is delivered or arrange for someone to be present to make the payment on your behalf (please see Delivery details below). Our carrier will not accept credit or debit card payments for Cash on Delivery.

4.14. If you are unable to pay for the order at the time of delivery, then either our carrier may try to deliver again the next day or you should arrange a new delivery time with our carrier.

5.      SECURITY

5.1. To help ensure that your shopping experience is safe, simple and secure, Van Cleef & Arpels uses Secure Socket Layer (SSL) technology on its website. This encrypts and protects your personal information you send to us over the internet.

5.2. We will employ all reasonable care to ensure that details of your order and payment are held securely. However, we cannot be held liable for any loss you may suffer if a third party accesses your personal information when accessing or ordering from the website and/or by telephone through Le Desk or on our data servers, despite the security measures we implemented. We cannot be held liable either for any loss you may suffer if a third party accesses your personal information on your own computer. Although we employ all reasonable care to ensure that appropriate technology is used to secure your orders, we cannot be held liable for any defects in any technology used.

5.3. You will ensure that the Personal Information you provide through the website or by e-mail will not contain any computer viruses or anything else designed to interfere with or disrupt the normal operating procedures of the Van Cleef & Arpels e-Boutique or in any other way compromise the effectiveness or functionality of the website in any way.

6.      DELIVERIES AND INSURANCE

6.1. General conditions. We only accept orders for delivery to addresses in Japan. Van Cleef & Arpels insures each purchase until it is delivered to you. You will be asked to sign for any creation delivered, at which point all responsibility and risks for your purchased creations pass to you. For security reasons, Van Cleef & Arpels will store a record of your transactions for a minimum period of five (5) years.

6.2. Standard delivery. Delivery costs, if any, are charged by us to you in addition to the price of the creations themselves. The cost of delivery is calculated based on the value of the order:

Cost of standard delivery

Japan

Free of Charge

*Van Cleef & Arpels reserves the right to alter the above charges at any time without prior notice.

6.3. For Standard Delivery, Van Cleef & Arpels currently uses our carrier as courier service to deliver our creations. your order will be shipped once it has been fully processed. We do not provide for partial shipments.

6.4. We will use our reasonable efforts to ensure the delivery to you within three (3) business days (excluding national holidays). However, due to the unavailability of our engraving service and confirming wire transfers on weekends and national holidays, we may not be able to deliver your order as you requested.

6.5. Van Cleef & Arpels does not deliver to hotels or PO Boxes.

6.6. The delivery times shown above are based on our carrier expected transit times but cannot be guaranteed.

6.7. Creations will be delivered to the delivery address as shown in your order.

6.8. As per Article 3.2, you will receive an e-mail confirming the acceptance of your order and notifying you of the date of shipment. For standard delivery, you will be able to track the shipment of your order online through our carrier website available or by calling Le Desk and using your unique tracking number.

6.9. You will need to ensure that you are present or arrange for someone to be present on your behalf at the given delivery address to sign for and take delivery of the order when it is delivered.

6.10. In the event that our carrier is unable to deliver the order due to the fact that no one can take delivery of the order at the place of delivery, our carrier will attempt delivery again.

6.11. However, if after one (1) week our carrier is still unable to deliver the order, then it may be returned to us and you may be required to pay additional delivery charges for resending the order, if any.

6.12. Whatever delivery method you have chosen, if you are not at home at the time of delivery and/or do not get in touch with Le Desk, your transaction will be automatically cancelled one (1) month after the first attempt to deliver. In the event of cancellation, you will be advised by Van Cleef & Arpels.

6.13. Express delivery: we use our carrier to deliver your order in the next business day (excluding national holidays). This service is available to residents of Tokyo 23 wards only and provided that you place the order before 24:00 on the previous day. This option is unavailable if you request our engraving service.

Cost of Express delivery

Japan

Free of Charge

*Van Cleef & Arpels reserves the right to alter the above charges at any time without prior notice.

6.14. Same day delivery: we use auto-bike service to deliver your order in the same day (excluding national holidays). This service is available to residents of Tokyo 23 wards only and provided that you place the order before 12:00 on the day. This option is unavailable if you request our engraving service.

Cost of Same day delivery

Japan

Free of Charge

*Van Cleef &Arpels reserves the right to alter the above charges at any time without prior notice.

6.15. Boutique Pick-up. This service is offered free of charge from one of the following Van Cleef & Arpels Boutiques during their normal business hours. This service is not available for Your Poetic Setting.

- Van Cleef and Arpels Ginza Maison

3-5-6 Ginza Chuo-ku, Tokyo, Japan 104-0061  +81 (0)3-3563-1906

- Van Cleef and Arpels GINZA SIX

6-10-1 Ginza Chuo-ku, Tokyo, Japan 104-0061  +81 (0)3-6263-9761

- Van Cleef and Arpels Nagoya Midland Square

4-7-1 Midland Square Meieki Nakamura-ku, Nagoya-shi, Aichi 450-0002  +81 (0)52-587-1960

Van Cleef and Arpels Shinsaibashisuji

1-10-11 Shinsaibashisuji, Chuo-ku, Osaka-shi, Osaka, Japan 542-0085  +81 (0)66-258-2006

6.16. Your order should be available for boutique pick-up within (3) business days (excluding national holidays) following acceptance of your order. If there is no stock or you request our engraving service, it may take longer to be available for the pick-up. If you have chosen to pick up your order at Van Cleef & Arpels' boutiques, only the person who ordered the creation is authorised to do so. For gifting, the gift recipient may pick up at the boutique as well if you let Le Desk know beforehand.

6.17. You will need to bring some official identification such as a driving license together with a copy of the Order Confirmation sent to you by e-mail. You must pick up the order within one (1) month following confirmation of your order. If you do not pick up the order as agreed or do not get in touch with Le Desk, the transaction will be automatically cancelled.

7.      RETURN POLICY

7.1. Conditions

Creations that have NOT been purchased on the website or through Le Desk cannot be returned to Van Cleef & Arpels e-Boutique pursuant to these Conditions of Sale. Creations that have been purchased on the website or through Le Desk may be returned for exchange only for once within thirty (30) days of the date on the certificate only in accordance with this Article 7. No other returns will be accepted.

We require that you return any creation(s) for exchange, in its original packaging in a "new and unused state" with all materials and documents provided, in particular guarantee card, accessories provided with the creation if any, etc. with all original protective covers and labeling attached together with the delivery slip and return form duly completed.

"New and unused state" means that there are no marks on the creation(s) that all protective materials are in place. We do not sell used creation(s) and will not accept any creation with any indication that it was used.

We only accept returns of creations that have NOT been engraved or modified. Personalized or engraved creations cannot be returned to Van Cleef & Arpels. All creation(s) will be subject to the Van Cleef & Arpels Quality Control (QC) check on return receipt, to ensure that the return creations meet these requirements. If creation(s) do not meet QC requirements, then the creation(s) will be refused and the exchange will not be accepted. The creation will be returned to you (or the Gift Recipient) at your (or the Gift Recipient's) cost. However, this does not affect the rights you may have in relation to products that are defective, as described in Article 10 below.

7.2 Exchange

Van Cleef & Arpels only offers exchanges for products of the same or higher price.

A product can be returned by you or Gift Recipient for exchange only for once for a same priced or more expensive creation, you or Gift Recipient will respectively be charged the difference in price. Van Cleef & Arpels will send an invoice to you or the Gift Recipient, as applicable, which specifies the price difference to be paid by you or the Gift Recipient, as applicable.

7.3 Return process and costs

Before returning a creation to Van Cleef & Arpels, you will need to call Le Desk to obtain a Return Number (RN) (the communication costs will not be surcharged by us).

When contacting Le Desk, you will be asked a number of questions about yourself and your order, including your name, your Order Reference Number (please refer to your packing note or Order Confirmation e-mail), description of the creations(s) you are exchanging and the reasons for return or exchange.

Thereafter:

1.       Fill out the return/exchange form (provided in the delivery package) with your contact details and the Return Number provided by Le Desk,

2.       Place the product in its original box and delivery package, together with all materials and documents provided in particular guarantee card, accessories provided with the creation with all original protective covers and labeling attached together with the delivery slip and return form duly completed,

3.       Seal the delivery package,

4.       Please send returns to the Van Cleef and Arpels e-Boutique address below or as provided by Le Desk.

Creations that have been purchased on the website or through Le Desk may be returned to the following address:

Van Cleef and Arpels e-Boutique

MSC Fukagawa Building No.2 5F 2-9-8 Saga Koto-ku, Tokyo 135-0031

It is your responsibility to ensure that any creation being returned is properly packed and duly insured until delivered to Van Cleef & Arpels. You must keep a proof of shipment. Van Cleef & Arpels accepts no liability in the event that such proof cannot be produced.

Upon receiving the defective creation, Van Cleef & Arpels will verify that it complies with these Conditions of Sale.

An exchanged creation will only be sent once the original creation has been received by us in accordance with Van Cleef & Arpels instructions and has been checked and accepted by the Van Cleef & Arpels Quality Control (QC).

Except for defective products in accordance with Article 10 below, you will be responsible for any costs incurred in returning the creation to Van Cleef & Arpels.

You may be able to return the product to a Van Cleef & Arpels retail boutique in the country where your product was delivered. Please call Le Desk, for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

8.      INVOICES

You will receive your invoice by email to the electronic address that you have registered. If you would like to have a paper invoice, please contact Le Desk.

9.      INTELLECTUAL PROPERTY

Material published on the Van Cleef & Arpels e-Boutique is copyright Van Cleef & Arpels and/or its licensors. The Van Cleef & Arpels trademarks, logos and trade names and all goodwill related to them all belong to Van Cleef & Arpels. All rights reserved. All third party trademarks mentioned or displayed such as Bank, Visa, Mastercard, our carrier are the property of their respective owners. For additional information relating to Van Cleef & Arpels’ Intellectual Property rights, please consult the Website Terms of Use which are available on the Van Cleef & Arpels e-Boutique website.

10.    GUARANTEE

10.1. Van Cleef & Arpels is extremely cautious in ensuring that each creation strictly complies with its quality criteria and that it has passed all controls, both technical and aesthetic.

10.2. Nevertheless, if the creation that you have received is originally defective, you may send back the creation to Van Cleef & Arpels for a period of (30) days after the date of delivery.

10.3 Selected creations are covered by the Van Cleef & Arpels International Guarantee, which is included with the creation into the delivery package. If you wish to repair a creation covered by the Van Cleef & Arpels International Guarantee, please refer to the Van Cleef & Arpels International Guarantee for more information.

10.4. We advise you to use the Chakubarai service and the costs for returning the creation will be paid for by Van Cleef & Arpels. Provided, however, that if the creation is found not to be defective by Van Cleef & Arpels, you will be charged for the return shipping costs. Please follow the process outlined in Article 7.3 above (return process).

10.5. Upon receipt of your returned creation, if our Quality Control confirms that the product is originally defective, Van Cleef & Arpels will first proceed with an exchange, will repair the creation if no exchange is available, or may eventually refund your order if the creation cannot be exchanged or repaired.

10.6. These provisions prevail on the guarantee provisions granted by Japanese law.

11.    REPAIRS

For any repair inquiries, please contact Le Desk (telephone number and email address indicated on the website).

12.    ACCURACY OF PRICING, PRODUCT DESCRIPTIONS

12.1. While Van Cleef & Arpels endeavors to verify the accuracy of any information it places on the website, in advertisements or catalogues or by Le Desk, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.

12.2. Van Cleef & Arpels does not confirm the price of a Van Cleef & Arpels’ creation until an Order Confirmation has been issued by Van Cleef & Arpels, indicating the existence of a binding sales contract. If a Van Cleef & Arpels creation’s correct price is higher than the price posted on our website, then Van Cleef & Arpels will either contact the customer for instructions before shipping the order or, if Van Cleef & Arpels cannot obtain your instructions, we will reject the order and notify you of such rejection.

12.3. While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Van Cleef & Arpels’ creations displayed on the website or in a catalogue are as accurate as possible, Van Cleef & Arpels does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the customer’s sole remedy in the event of any such error is to return the creation as set forth in our return policy.

13.    LIABILITY

13.1. Our total liability to you arising out of or in connection with any act or omission (whether occasioned by the negligence of Van Cleef & Arpels or its employees or agents or otherwise) relating to the supply of the creations in your order or their use by any consumer or other person, will be limited to the total of sums paid by you in the relevant order for the creations in relation to which the liability has arisen.

13.2. Van Cleef & Arpels will not be liable to you for any damages resulting from any loss of profits, loss of goodwill or loss of business, costs, expenses or for any special, incidental, indirect or consequential loss or damage (whether in an action in contract or tort, and whether occasioned by the negligence of Van Cleef & Arpels or its employees or agents or otherwise) arising out of or in connection with any act or omission of Van Cleef & Arpels relating to the supply of the relevant creations or their use by any customer, consumer or other person.

13.3. Nothing in this Article shall exclude or limit the liability of Van Cleef & Arpels for death or personal injury caused by its negligence, or for fraudulent misrepresentation.

14.    FINAL PROVISIONS

14.1. Information and complaints. In case of any complaints, please contact Le Desk at the following address: Van Cleef & Arpels, Le Desk Hanzomon First Building 1-4 Kojimachi, Chiyoda Ku, Tokyo 102-0083. For further information or complaints, you may also contact Le Desk on the telephone number and email address indicated on the website.

14.2. Entire Agreement. The Conditions of Sale, including policies incorporated herein by reference (e.g., Privacy Policy) constitute the entire agreement between you and Van Cleef & Arpels regarding your purchase of Van Cleef & Arpels creations through Le Desk or the website, and supersede any prior conditions of sale.

14.3. Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further, and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.

14.4. Changes. Van Cleef & Arpels reserves the right at any time to make changes to these Conditions, including without limitation, where necessary as a consequence of any revised laws or regulations. The modified Conditions will take effect for all online customers making purchases on or after the date shown on the new Conditions. Please check back from time to time to ensure you are aware of any changes in our Conditions.

15.    APPLICABLE LAW

These Conditions shall be governed by and construed in accordance with the laws of Japan without regard to its conflict of law provisions.

16.    JURISDICTION

Any dispute will be subject to the exclusive jurisdiction of Tokyo District Court in first instance. Without any restriction to the right to bring proceedings before a Court, Van Cleef & Arpels or the customer will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to a Van Cleef & Arpels creation, the Conditions of Sale or any breach thereof.

17.    SPECIFIC CONDITIONS APPLICABLE TO “YOUR POESTIC SETTING” BY VAN CLEEF & ARPELS

Your Poetic Setting by Van Cleef & Arpels allows customers to configure their own engagement rings, by selecting a setting/mount and a diamond. If you are using Your Poetic Setting to configure your engagement ring, the following specific conditions will be applicable to your order, supersede the corresponding paragraphs of these conditions, and complete other paragraphs of these conditions that are not modified by this article:

・   You will not be able to place Your Poetic Setting orders online. Instead, once you are satisfied with your selection, you may call Le Desk to have your engagement ring made for you by Van Cleef & Arpels according to your wishes.

・   It is important to note that the engagement ring you may purchase from Van Cleef & Arpels does not exist until assembled according to the final specifications (including size, precious metal choice and diamond selection) agreed upon between you and the Van Cleef & Arpels’ ambassador and that the final price of this engagement ring may vary depending on these specifications and the availability and current pricing of diamonds finally agreed upon between you and the Van Cleef & Arpels’ ambassador.

・   We will only accept payment by credit card or bank transfer as consideration for Your Poetic Setting orders and the sale agreement shall be deemed executed upon our sending of a Pre-Payment Notification or Order Confirmation, whichever is earlier.

・   We will use our reasonable efforts to ensure delivery to you between two to four weeks after reception of your payment and acceptance of your order by Van Cleef & Arpels.

・   We cannot provide express delivery, same day delivery or boutique pick-up with respect to Your Poetic Setting orders.

・   No returns of Your Poetic Setting order, for refund or exchange, will be accepted by Van Cleef & Arpels.

・   No cancellation of Your Poetic Setting orders will be accepted after your payment has been received by Van Cleef & Arpels. In the case where you do not take delivery of your order and do not get in touch with Le Desk, your order shall be kept available for you during a period of six (6) months from the date of execution of our sale agreement. Beyond that point, your order may be disposed of freely by Van Cleef & Arpels and Van Cleef & Arpels shall not be liable to reimburse you or compensate you for any damages resulting from your order not having been delivered.

・   You must receive your ordered creation within the aforementioned storage period. Ownership of your ordered creation shall transfer from Van Cleef & Arpels to you at the time when you receive delivery of that creation. If delivery of your ordered creation from Van Cleef & Arpels is not received, and despite the fact that a request or demand for receipt is subsequently made by an appropriate method, your ordered creation is not received by you and the aforementioned storage period passes with no contact to Le Desk concerning receipt of your ordered creation, it will be deemed that you refused receipt of your ordered creation, and Van Cleef & Arpels shall be able to cancel the agreement that was concluded with you and freely dispose of your ordered creation. Van Cleef & Arpels shall not bear any liability whatsoever for damage that arises for you because you did not receive your ordered creation. When Van Cleef & Arpels canceled the agreement that was concluded with you for a reason attributable to you, Van Cleef & Arpels shall deduct, from the price for which we already received payment from you, the expenses (including but not limited to storage expenses) that Van Cleef & Arpels bore because you did not receive your ordered creation, and if there is a balance, Van Cleef & Arpels shall return it.

18. SPECIFIC CONDITIONS APPLICABLE TO RESERVATION ORDER

Limited to the subject creation, even if the creation is not in stock at the time when we receive an inquiry from you, we will accept a reservation order if you complete payment of the entire amount of the price in advance. If you make a reservation order, there will be a condition that you agree to the special conditions as listed below and that will be applied and will supersede the corresponding paragraphs of these conditions. There will be no changes of items other than that.

・        If you would like to make a reservation order, please contact Le Desk. It is not possible to make an order online.

・       Planned delivery or shipping for a reservation order will differ depending on the creation, and at the time of the reservation we are unable to make a definite promise about the date.

・       Payment for a reservation order can be made only by bank transfer. At the time when Van Cleef & Arpels uses e-mail to contact you by either contact about confirmation of your payment or an order confirmation statement, it will be deemed that a reservation order and a sales agreement were concluded.

・       After Van Cleef & Arpels has received your payment, we will be unable to accept cancellation of a reservation order.

・       Ownership of your ordered creation shall transfer to you at the time when that product is delivered to you.

・       You must receive your ordered creation within one month after the time when you receive contact about receiving that creation from Le Desk.

・       If delivery of your ordered creation from Van Cleef & Arpels is not received, and despite the fact that a request or demand for receipt is subsequently made by an appropriate method, your ordered creation is not received by you and the aforementioned storage period passes with no contact to Le Desk concerning receipt of your ordered creation, it will be deemed that you refused receipt of your ordered creation, and Van Cleef & Arpels shall be able to cancel the agreement that was concluded with you and freely dispose of your ordered creation. Van Cleef & Arpels shall not bear any liability whatsoever for damage that arises for you because you did not receive your ordered creation. When Van Cleef & Arpels has canceled the agreement that was concluded with you for a reason attributable to you, Van Cleef & Arpels shall deduct, from the price for which we already received payment from you, the expenses (including but not limited to storage expenses) that Van Cleef & Arpels bore because you did not receive your ordered creation, and if there is a balance, Van Cleef & Arpels shall return it.

CONDITIONS OF SERVICE

VAN CLEEF & ARPELS OF SERVICE REPAIR FOR JAPAN

1.         About Van Cleef & Arpels and These Conditions of Service

These Conditions of Service( the “Condition of Service”) apply to any diagnosis and/or repair services to “Le desk” (refer to “12.Contact Us”) of Van Cleef & Arpels, a division of Richemont Japan, Limited, by email, by phone or by postal mail (the “Services”, and each such order a “Service Order”). These Services are available exclusively in Japan.

Van Cleef & Arpels, a division of Richemont Japan Limited, has its registered offices at Hanzomon 1st Bldg., 1-4, Kojimachi, Chiyoda-ku, 102-0083, Tokyo (“Van Cleef & Arpels” and "we", "us" and "our").

Van Cleef & Arpels  is an affiliate of Van Cleef & Arpels, Branch of Richemont International SA, which owns and edits the website (“https://www.vancleefarpels.com/”) and all related mobiles, applications pursuant to the Terms of Use, and which is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing a Service Order, you agree to be bound by the Terms of Use and Privacy Policy the terms of which are incorporated into these Conditions of Service.

Please read these Conditions of Service carefully. These Conditions of Service apply exclusively to Service Orders that you validate and accept by email, phone through "Le desk" or postal mail (together the “Sales Channels”), include an agreement to arbitrate any disputes on an individual basis. Please note that before placing an order for the Services, you will be asked to agree to these Conditions of Service. If you do not agree to the terms set forth in these Conditions of Service, you will not be able to order any Services through the Sales Channels. Service Orders concluded at third party are not subject to these Conditions of Service.

2.         Updates to These Conditions of Service

We may make changes from time to time to these Conditions of Service. Any new version of these Conditions of Service shall take effect immediately upon the date of posting and will govern any Service Orders made as from that date. Any changes to the Conditions of Service made after you have placed a Service Order will not affect that order and your relationship with us, except as may be required by applicable law.

3.         Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts; (b) have legal capacity to enter into contracts; and (c) have a shipping address in Japan, may order the Services through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place a Service Order on your behalf and they will be asked to agree to these Conditions of Service.

By placing a Service Order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not use, deliver, sell or otherwise market or purchase the Services for commercial purposes. If despite our efforts, the Service is no longer available or we believe, for legitimate grounds, that a Service Order would violate these Conditions of Service, we may refuse such order.

Only genuine Van Cleef & Arpels creations are eligible for Services. Creations exceeding the recommended retail sale price set out by Van Cleef & Arpels shall not be shipped. It is important that you shall not send us any creation exceeding this value, unless otherwise expressly authorized by Van Cleef & Arpels. We decline any and all responsibility for any damage, destruction, loss or theft should you ship any such creations in violation of the above. 

4.         Request for Service

You may request Services through the Sales Channels. Van Cleef & Arpels will send you a packing tools with the necessary material (“Shipping Kit”) for you to send us your creation for Service. The Shipping Kit will contain a Service Request Form, which you will be required to complete with personal information, information about your creation and a description of the problem. 

By signing the Service Request Form, you are requesting a diagnosis of your creation and a repair estimate (the “Cost Estimate”) with maintenance and repair charges in accordance with the Service Request Form and the Condition of Service.

Please note the following points when sending your creation.

• Please pack your creation using the Shipping Kit according to the repair creation shipping guidelines.
• Please enclose the original Service Request Form with the completed.
• We may ask you to submit a copy of the “Authenticity Certificate”, invoice, or other proof of purchase/repair. In such cases, please enclose the specified documents.
• When you are ready to send the Shipping Kit, please contact our designated shipping carrier according to the instructions included in the Shipping Kit and arrange to be picked up.
• The Service is only available in Japan and is not available in certain restricted areas such as P.O. Boxes, hotels, and bases. We will only accept the Service Order with a shipping address in Japan on the Service Request Form.
• Please note that you can only change the return address of a repaired creation before you submit the Service Order, not after.
• The Services are free of charge and shipping costs are paid by us. You must send your creation to us via our designated shipping carrier in accordance with the instructions included in the Shipping Kit.
• Please note that if you do not follow the instructions included in the Shipping Kit and send the creation through a carrier other than the one designated by Van Cleef & Arpels, we will not be responsible for any loss, theft, damage, or other problems that may occur during shipping.
• Please keep the proof of shipment. Only the creations received by the customer service will be eligible for repair in accordance with the Conditions of Service.
• The shipping box (the "Box") in the Shipping Kit is provided by us to the customers for the purpose of shipping the creation to us, and is the property of us. You may not use the Box for any purpose other than shipping the creation to us, nor will it transfer the Box to any third party. When you cancel your Service Order after receiving the Shipping Kit, please return the Box to us.

Upon receipt of your creation, Van Cleef & Arpels will check whether it complies with these Conditions of Service, will proceed to its diagnosis to identify the necessary Service in accordance with your Service Request Form and will send you a corresponding Cost Estimate.

Certain creations need to be sent to France or Switzerland for diagnosis and servicing (e.g., high jewelries, some jewelries, vintage or complication watches). In such case, we will send it to our atelier in France or Switzerland with your approval to send it overseas. You will not be charged for the cost of international shipping. If you do not agree to send your creation to Switzerland, we will return your creation unrepaired.

5.         Cost Estimate Validation

The Cost Estimate will be sent to you by e-mail. This Cost Estimate will be valid for the period set out in the Cost Estimate, after which it will automatically become null and void if you do not accept it within that time period.

After carefully reviewing all details of the Cost Estimate and these repair service terms, you should confirm by email whether you accept the recommended repairs or parts for your creation and the optional repairs (if necessary) listed in the Cost Estimate.

All service prices listed in the Cost Estimate are in Japanese yen. Unless otherwise stated, consumption tax and shipping charges are included, but other taxes are not.

After receiving and reviewing the Cost Estimate, you will be asked to formally accept the repair described in the Cost Estimate so that Van Cleef & Arpels can proceed with your repair request. After reviewing all the details of your repair request, please read these repair service terms and Conditions of Service and agree to be bound by them by checking the square. Please also check the appropriate box to confirm that you accept the repair request. By accepting the Cost Estimate, you agree that the repair will be performed by Van Cleef & Arpels and that you are entering into a legally binding contract.

If you do not accept the Cost Estimate or these Conditions of Service, Van Cleef & Arpels will not perform any repair Service and Van Cleef & Arpels will send back the creation unrepaired to the shipping address you provided on the Service Request Form.

Notwithstanding anything to the contrary provided for herein, Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, Van Cleef & Arpels may refuse, terminate or cancel your Service Order if there is an on-going dispute concerning payment of a prior order or if Van Cleef & Arpels suspects that you have violated these Conditions of Service.

By accepting the Cost Estimate, you acknowledge the existence of a binding contract in which you authorize Van Cleef & Arpels to perform the repair requested by you and obligate you to pay for the Services.

If, for technical reasons, Van Cleef & Arpels determines before proceeding with the Service that the cost of the repair will exceed the price of the estimate you validated, we will send you a new estimate for your approval or rejection. The acceptance procedure for the revised Cost Estimate will be the same as the original Cost Estimate.

6.         Payment

Once Van Cleef & Arpels has completed the service corresponding to the repair request, based on your authorized request, Van Cleef & Arpels will return the creation to you by cash on delivery. You may pay for the Services in full. If you are unable to pay for the Services at the time of delivery, please ask the designated carrier redeliver on the next day, or set a delivery date and time in consultation with the designated carrier.

If necessary, we may ask for additional information, including verification of identity. Van Cleef & Arpels will cover the cash on delivery fee.

If you do not pay the full amount of the repair estimate within three (3) months of notification to you, and we do not hear from you despite reasonable attempts to contact you using the contact information you provided to us, we will sell, take reasonable steps to, or otherwise dispose of your repaired creation at our discretion. If we sell or otherwise dispose of the creation, we will apply the proceeds first to your unpaid amount and the cost of exercising the right of sale (including any storage fees incurred by us) and refund to you the balance of the proceeds of such sale, if any, to the extent possible.

7.         Delivery; Delay; Cancellation

Van Cleef & Arpels will send your creation (along with the bill of sale or proof of purchase/repair documentation, if any) to the address you provide after the repair is completed.

 Please note that Van Cleef & Arpels will only ship to addresses in Japan and not to certain addresses such as P.O. Boxes, hotels, bases, etc. All returns to the customer will be made by our designated shipping company. Once shipped, the repaired creation will usually arrive at your location in 1-3 business days. When you receive your repaired creation, you will be asked to provide an adult signature acknowledging receipt. Once this signature is made, the responsibility for the creation reverts to you.

Any delivery term communicated to you is only an estimate, and it is not binding on Van Cleef & Arpels. Van Cleef & Arpels shall not be liable for any damage resulting from any modification to the delivery term. Van Cleef & Arpels will inform you as soon as possible of any modification to the delivery term.

In the event that Van Cleef & Arpels needs to cancel a Service Order due to exceptional circumstances, all payments received from you for Services shall be reimbursed to you by Van Cleef & Arpels, without undue delay. No additional fees or penalties will be assessed against you, you shall not have any claims against Van Cleef & Arpels, its agents, affiliates and employees, and neither party shall have any further obligation to the other.

8.         Repair Guarantee

Upon completion of the Services, you will benefit the repair guarantee for a period of time determined by Van Cleef & Arpels from the date of the invoice. To subsequently benefit from this guarantee, please contact Van Cleef & Arpels. Van Cleef & Arpels will determine whether the repair that needs to be performed is covered by the repair guarantee at Van Cleef & Arpels cost. This guarantee is valid worldwide.

If your creation is currently subject to a valid sales or repair guarantee, the terms of such guarantees will apply as well.

In addition, you may have mandatory legal rights under applicable national legislation governing the provision of Services; those legal rights are not affected by these Conditions of Service.


9.         Limitation of Liability

Van Cleef & Arpels makes every effort to verify the accuracy of the information provided through its platforms, advertisements or catalogs, or other means of communication for repair orders, but to the fullest extent permitted by law, makes no warranty, express or implied, as to the accuracy, reliability or completeness of such information. Van Cleef & Arpels will not fix the amount of the repair until Van Cleef & Arpels has issued a Cost Estimate.

While every effort has been made to ensure that the text, photographs and diagrams detailed in the platform regarding repair services are as accurate as possible, Van Cleef & Arpels does not warrant that such materials or other content are free from error, whether due to inaccuracy, omission, obsolescence or other causes. However, Van Cleef & Arpels does not warrant that such materials or other information are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions, whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Service limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Service for any Service Order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages, shall in no event exceed one hundred percent (100%) of the price of the Service in your Service Order.

When you send us your creation at your cost and by your own means with the carrier of your choice or use the Shipping Kit we sent you, but did not use the form that came with it, the customer assumes full responsibility in connection therewith. Van Cleef & Arpels shall not be liable for any risks and expenses related to the delivery of the creation (including, but not limited to, paperwork, handling, shipping, insurance or return costs), even if the creation is lost, damaged, stolen or otherwise deteriorated upon delivery to Van Cleef & Arpels customer service.

Some jurisdictions do not allow the exclusion or limitation of warranties or liability under consumer protection laws. In such cases, the foregoing exclusions and limitations may not apply to you.

10.       Others

Please note that, all applicable and relevant taxes will be applied and charged to you.

In principle, removed parts cannot be returned. We will dispose of such parts.

If an item left with us (1) includes any non-genuine parts such as parts made by other companies, (2) has any traces of repairs, disassembly, or modification by other companies, or (3) has been damaged or contains defects due to inappropriate use exceeding normal use, etc., then there is a possibility that all or part of the item may be damaged and we may not be able to restore the item to the state it was in at the time it was left with us, and/or we may not be able to repair the item adequately. We shall not be liable for any item left with us that cannot be restored to the state it was in at the time it was left with us or cannot be adequately repaired due to reasons not attributable to us. In such cases, you will be charged a fee according to the extent of the work which was performed.

While we conduct careful inspections of items left with us, we shall not be responsible for any stains or scratches that cannot be discovered during such inspections.

We may refuse to provide after-sales services, after receiving an item, if (1) it is technically impossible or difficult to repair the item, (2) there are signs that the item has been improperly repaired, disassembled, or altered, (3) the item is not considered genuine (or includes parts not considered genuine), (4) the item is thought to have been damaged during transportation due to inadequate packaging on your part, or (5) we otherwise deem it impossible to provide after-sales service.

11.       General Provisions

If any provision, or part of a provision, of these Conditions of Service is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Service shall be unaffected and shall continue to be fully valid, binding and enforceable.

These Conditions of Service (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of Services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Service which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Service will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms.

12.       Governing Law; Dispute Resolution

These Conditions of Service shall be governed by and construed in accordance with the Japanese laws.

Without limiting the right to sue, you and Van Cleef & Arpels will first use reasonable efforts for 30 days to settle amicably any dispute or unconsummated agreement.

13.       Contact us

If you have any questions or comments about these Conditions of Service, or matters generally (including any complaints), please contact us at the address provided below.
 

Van Cleef & Arpels “Le desk”
Hanzomon First Building, 1-4 Kojimachi, Chiyoda-ku, Tokyo 102-0083, Japan
0120 10 1906 (11:00~19:00 except year-end and new-year holidays)
Last update: Nov. 1, 2022

Last updated: March 2022

About Van Cleef & Arpels and this Privacy Policy

Richemont Japan Limited, Van Cleef & Arpels division represented by Hitoshi Miki, president & representative director) has its registered offices at Hanzomon First Bldg, 1-4 Kojimachi, Chiyoda-ku, Tokyo, 102-0083, Japan.  In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to Richemont Japan Limited, Van Cleef & Arpels division at the registered address above, our affiliates and our boutiques. 

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you visit a Van Cleef & Arpels boutique, contact the Van Cleef & Arpels concierge by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.  

Where we offer our products for sale online or by phone through the Van Cleef & Arpels Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

Information you provide to us and how we use it

We collect the information from you as detailed below:

• To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number).  By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select;
  
• When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information.  In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that phone calls will on occasion be recorded for security, training and development purposes;
  
• If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
• We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and
• We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

We will use the information we collect from you to:

• Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
• Manage our accounts and records;
• Deal with your enquiries and requests;
• Send service related communications, including announcements and administrative messages such as order confirmation;
• Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
• Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you based on your interests and preferences (please see the “Your choices” section below for further information about how you can control these updates);
• Conduct market research so that we can continuously improve the services we provide to our customers;
• Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
• Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.

Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

Cookies and other information that we automatically collect

Like most platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.  

What is a cookie?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

• First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device. They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform.
• Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.

What cookies does Van Cleef & Arpels use?

The Platform serves only the following types of cookies to your computer or mobile device:

How to control or delete cookies

We use non-essential cookies on the basis of your consent. You have the right withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.

You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).  

IP addresses

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.

About Advertising

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

Location services

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

Sharing your information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

• Joint usage: your personal information will be used jointly as follows:

                  o with all companies affiliated to Van Cleef & Arpels in the world: we will share your name and address, date of birth, e-mail address and telephone number as well as purchase records to allow all our boutiques and customer centers in the world to provide you with a seamless service and respond appropriately to your requests, to allow all companies affiliated to Van Cleef & Arpels to (i) provide services to you (including to fulfil purchase and repair orders, provide after-sales services, send service related communications, including order confirmation and dealing with you enquiries and requests), (ii) identify products and services we think you might be interested in, (iii) send you marketing communications (including emails and social media audience matching) and (iv) conduct market research    

                 o Richemont Japan Ltd., Van Cleef & Arpels (Hanzomon First Bldg. 1-4, Koji-machi, Chiyoda-ku, Tokyo, 102-0083 　Represented by Hitoshi Miki, President and Representative Director) will be the party in charge of the joint usage. 

• We will disclose also your personal information with our third party providers such as online payment platforms and logistics operators for the purpose of fulfilling your purchase with us.   
• we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and
• we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.  

International transfers

In a case falling under any of the following items, information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions.  We will protect the personal information we transfer in accordance with this Privacy Policy.

(1) If our affiliated group companies or third party service providers are located in a foreign country prescribed by rules of the Personal Information Protection Commission as a foreign country establishing a personal information protection system recognized to have equivalent standards to that in Japan in regard to the protection of an individual’s rights and interests.

(2) If necessary measures are taken with the relevant affiliated group companies or third party service providers to ensure the continuous implementation of measures equivalent to those of that should be taken by the business operator handling personal information. For details, please contact us at the address provided in the “Contact us” section. 

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else. For more information about our system for collection personal information and the measures we take, please contact us at the address provided in the “Contact Us” section.

Retaining your information

We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after). After this period it will be deleted or in some cases anonymised. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information. 

If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.

Your choices

You have the right to ask for the notice of the purpose of use, access to any personal information that we hold about you, to correct or delete any inaccuracies and to update any out-of-date information, as well as the suspension of use or deletion, the suspension of provision to a third party and the disclosure of records of provision to a third party in certain cases. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use. 

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.  

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

Van Cleef & Arpels　 Le Desk 
Email：maison-jp@vancleefarpels.com
Phone Number：0120-10-1906 (11:00 – 19:00 excluding the year-end and new year holidays)
Address：Hanzomon First Bldg, 1-4 Kojimachi, Chiyoda-ku, Tokyo, 102-0083, Japan

Request for customers visiting our boutiques

We have put the following Sales Policy in place at Van Cleef & Arpels as there is a limit to the number of creations we can make, and we are only able to accept customers who agree with this policy. We ask for your understanding and cooperation to ensure the consistent availability of creations and services through our official retail stores.

1. We may have to restrict the number of people entering and limit the maximum stay time in our boutiques.

2. You are not permitted to make purchases on behalf of others or for the purpose of commercial resale.

3. You are not permitted to take photographs or videos of the boutique interior or other customers.

4. There is a limit on the number of creations that can be purchased per customer.

5. Customer information is registered at the time of purchase to maintain an accurate purchase history.

6. We may ask you to show a photo ID for verification during the customer information registration process in accordance with applicable law.

Please note that we reserve the right to refuse to sell to anyone who does not agree and/or comply with the above Sales Policy.

WEBSITE TERMS & CONDITIONS

Last updated: September 2016

About Van Cleef & Arpels and these Terms of Use

Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  The Platforms are owned and edited by Van Cleef & Arpels.

These Terms of Use govern your use of Van Cleef & Arpels websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above and its affiliates.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use.  If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform. 

Updates to these Terms of Use

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.

About our hosting services

Hosting Services for our website is provided by Richemont International SA in Switzerland.

Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our privacy policy

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.

Van Cleef & Arpels e-Boutique – Conditions of Sale

Customers purchasing products online or by phone through the Van Cleef & Arpels Client Relations Centre must read the Conditions of Sale, which will govern the terms and conditions of any such purchases. The provisions entitled "Limitation of liability" below do not cover the sale of products online of over the phone and please refer to the Conditions of Sale for the relevant exclusions and limitations of liability.

Use of materials on the Platforms

Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Van Cleef & Arpels Material in any way for any public or commercial purposes. Furthermore, Van Cleef & Arpels Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Van Cleef & Arpels Material will automatically terminate and any copies made of Van Cleef & Arpels Material must be immediately destroyed. Any unauthorised use of Van Cleef & Arpels Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Your submissions and unsolicited communications

This section concerns communications sent to Van Cleef & Arpels. It does not concern the communication of personal information to Van Cleef & Arpels in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality creations including jewelry, high jewelry and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’s creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Van Cleef & Arpels may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.

Limitation of liability

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.

Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Van Cleef & Arpels and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

Trademark notice

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Copyright notice

All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links & linking

The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.

Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.

Termination and suspension

You agree that Van Cleef & Arpels may terminate or suspend your access to and use of the Platforms if Van Cleef & Arpels  reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef & Arpels, its affiliated companies or any third party, with or without notice to you. You agree that Van Cleef & Arpels may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Van Cleef & Arpels will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

General provisions

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’ products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by Van Cleef & Arpels of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use.  Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

maison-jp@vancleefarpels.com

2, rue du Quatre-Septembre, 75002 Paris, France

CREDITS

Conception and design
Area 17

Development
AKQA

Content design
Area 17
Digital Prod
Mazarine
Lasco
Super Lover
Agence WEWE
Agence Extrême
Agence Ôpos
Agence Anais Concept
Agence Chez Voltaire

Fonts
Milieu Grotesque
Linotype

Editorial - High Jewelry
Joosnabhan

Translation 
Datawords
Corporate Editions

Video production
BETC
I-réel
Iena production
Walter films

Photographers
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels
Olivia Bee © Van Cleef & Arpels
Erik Madigan Heck © Van Cleef & Arpels
Valérie Belin © Van Cleef & Arpels

Photographers – Boutiques

Americas
Olivier Blouin
Geneviève Garrupo
John Reilly
Ken Hayden
Richard Cadan
George Pimentel
Andrew lateille
Alex Nye

Asia-Pacific
Mana-Ka - Jimmy Cohrssen
RL Studio – Rikki Li
Studio Box - Dong Kyun Park
Sungho Park
Chow Tzy Foong

Europe
Michael Campi
Eric Laignel
Giuliano Berarducci
Julien Millet
Kalory

Japan
Nomura Kogei - Makihiko KUMEBAWA
Daisuke Murakami
Nakasa & Partners – Takeshi Nakasa

Middle East
GECKO MEDIA FZ LLC - Karl Jeffs
Analog production – Alexander Gresser 

Illustrators & Artists
Charlotte Gastaut
Aurore de la Morinerie
Lorenzo Mattotti
Alexandre Benjamin Navet
Guiseppe Basile

High Jewelry
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels

All content in this website unless otherwise specified is © Van Cleef & Arpels – All rights reserved

Van Cleef & Arpels JAPAN DISTANCE SALES FROM RETAIL BOUTIQUES

CONDITIONS OF SALE

Last updated: June 2020

About Van Cleef & Arpels and these Conditions of Sale

These Conditions of Sale apply to any sales of　Van Cleef & Arpels products or services that you may order from Richemont Japan Limited by e-mail or phone at a distance or at an event outside of the Van Cleef & Arpels boutique via the relevant retail boutique of Van Cleef & Arpels (together the “Van Cleef & Arpels Boutique”)..

Company Information:

Vendor:                RICHEMONT JAPAN LIMITED Van Cleef & Arpels
Representative:  Van Cleef & Arpels Japan President: Akiko Yamamoto          
Address:         Hanzomon First Building 1-4 Kojimachi, Chiyoda Ku, Tokyo 102-0083
Phone:             Please see the “Contact Us” section

Richemont Japan Limited is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Van Cleef & Arpels Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Van Cleef & Arpels Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale. .

Updates to these Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (twenty years old or more in Japan); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Japan that we ship to as specified by the Van Cleef & Arpels Boutique, may order products through the Van Cleef & Arpels Boutique. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Van Cleef & Arpels Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product availability & quantity

All orders placed through the Van Cleef & Arpels Boutique are subject to availability and acceptance of such orders by us. The Van Cleef & Arpels Boutique can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

You may only order five products at a time..

Other quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Personalized services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Van Cleef & Arpels Boutique as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

Order Process

For orders being placed through the Van Cleef & Arpels Boutique, the Van Cleef & Arpels ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale. 

Prices, taxes and shipping costs

All prices quoted by the Van Cleef & Arpels Boutique are in Japanese Yen and include consumption taxes but exclude shipping costs and other taxes unless otherwise stated.

Shipping costs, if any, are described in the Shipping Policy below or by the Van Cleef & Arpels Boutique.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Van Cleef & Arpels Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Van Cleef & Arpels Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.

Payment

We accept the methods of payment identified as part of the order process via the Van Cleef & Arpels Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.

Where we offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment, the prepayment will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method then, due to the nature of the products, the partial prepayment will represent a minimum of [30%] of the retail cost of the product. We will reserve your product for a maximum of [three (3) months] from the date of payment, or for any such longer period that may be communicated to you for special cases (including but not limited to personalized, bespoke, unique or limited edition products etc.), after which we reserve the right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.

When ordering using our payment via e-mail link process, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Van Cleef & Arpels Boutique your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

Credit card companies may allow you to pay for your products in instalments. This payment method will be subject to the terms and conditions of your credit card company.

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Van Cleef & Arpels Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Van Cleef & Arpels Boutique promptly. 

[These Conditions of Sale will be provided to you when we acknowledge your order.]

Shipping Policy

We only accept orders for delivery to the address in Japan. Please note that we do not ship to certain addresses, such as hotels or PO boxes. For further information, please contact the Van Cleef & Arpels Boutique.

Boutique pick-up may be offered, free of charge, to certain locations. Please call the Van Cleef & Arpels Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments, [except for fragrances, and] unless otherwise communicated to you).

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Van Cleef & Arpels Boutique, you may be able to choose a specific delivery date as available on the Van Cleef & Arpels Boutique. Any such specific delivery date remains subject to our confirmation.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimize the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Van Cleef & Arpels Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Van Cleef & Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call our Van Cleef & Arpels Boutique for more information.

Invoices

When ordering products via the Van Cleef & Arpels Boutique, you will receive an invoice that will be sent to you in writing.

Returns and Exchanges

(a)   Right to Cancel

You have the right to cancel the contract created by our written order confirmation without giving any reason thirty (30) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. 

To cancel the contract and return your product(s), you can contact our Van Cleef & Arpels Boutique and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail.

(b)   Return Process

To return a product to a Van Cleef & Arpels retail boutique, please call the Van Cleef & Arpels Boutique for details of their returns process (first to confirm the appointment with your selected Van Cleef & Arpels retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.

(c)   Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(d)   Products you cannot return or exchange

Orders for products that have been personalized in any way (for example “Your Poetic setting”) or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

(e)   Refunds

You may return a product purchased through the Van Cleef & Arpels Boutique for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Van Cleef & Arpels Boutique to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavors to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within  [fourteen (14) days] after receipt of the returned item by the Van Cleef & Arpels Boutique.

(f)    Exchanges

You may return a product purchased through the Van Cleef & Arpels Boutique for exchange with another Van Cleef & Arpels product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above. 

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Van Cleef & Arpels Boutique for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Manufacturer’s guarantee and your legal consumer rights

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Van Cleef & Arpels Guarantee. If you wish to repair a product covered by the applicable Van Cleef & Arpels Guarantee, please refer to the applicable Van Cleef & Arpels Guarantee, and call our Van Cleef & Arpels Boutique for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Van Cleef & Arpels Guarantee.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Van Cleef & Arpels Boutique:

(a)  Gift Wrap and Packaging

All orders will be shipped with the Van Cleef & Arpels box gift wrapped in Van Cleef & Arpels special packaging, together with a Van Cleef & Arpels shopping bag (where applicable).

(b)  Engravings / Embossing

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Van Cleef & Arpels Boutique.

If you wish to have your Van Cleef & Arpels product engraved or embossed, please provide the details to the Van Cleef & Arpels Boutique.

Orders for personalized Van Cleef & Arpels products cannot be cancelled and personalized Van Cleef & Arpels products cannot be returned to Van Cleef & Arpels for exchange or refund.

(c)  Strap Exchange / Adjustment

An Van Cleef & Arpels watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Van Cleef & Arpels Boutique. Van Cleef & Arpels watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d)  Gift Note

You may personalize your order by adding a personalized note that will be printed by Van Cleef & Arpels on a gift card to be included in your order package. Van Cleef & Arpels reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Van Cleef & Arpels -logo stationery.

Repairs

For any repair inquiries relating to a product ordered through the Van Cleef & Arpels Boutique, please contact our Van Cleef & Arpels Boutique.

Product descriptions

We try to ensure that the information, including product descriptions, dimensions, and colors, provided on our websites, in advertisements or catalogues or as provided by the Van Cleef & Arpels Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. [In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. For jewelry, this information uses the metric size 52 for rings and the metric size 17 for bracelets.]

Limitation of liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Van Cleef & Arpels Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law.  Subject to the preceding sentence,  our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

General provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable  Van Cleef & Arpels Guarantee.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Japan.

Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Van Cleef & Arpels Ginza Maison
3-5-6 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Phone Number: +81335631906

Van Cleef & Arpels Ginza Six
6-10-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Phone Number: +81362639761

Van Cleef & Arpels NAGOYA MIDLAND SQUARE
4-7-1 Meieki, Nakamura-ku, Nagoya-shi, 450-0002, Japan
Phone Number: +81525871960

Van Cleef & Arpels SHINSAIBASHI
1-10-11 Shinsaibashisuji, Osaka-shi, 542-0085, Japan
Phone Number: +81662582006

For boutique opening hours, please verify via this link: https://www.vancleefarpels.com/jp/ja/store-locator-search.html

CONDITIONS OF SALE 

Van Cleef & Arpels JAPAN DISTANCE SALES FROM RETAIL BOUTIQUES

Last updated: June 2020

About Van Cleef & Arpels and these Conditions of Sale

These Conditions of Sale apply to any sales of　Van Cleef & Arpels products or services that you may order from Richemont Japan Limited by e-mail or phone at a distance or at an event outside of the Van Cleef & Arpels boutique via the relevant retail boutique of　Van Cleef & Arpels (together the “Van Cleef & Arpels Boutique”).

Company Information:

Vendor: RICHEMONT JAPAN LIMITED Van Cleef & Arpels

Representative: Van Cleef & Arpels Japan President & CEO: Alban Belloir               

Address: Hanzomon First Building 1-4 Kojimachi, Chiyoda Ku, Tokyo 102-0083

Phone: Please see the “Contact Us” section

Richemont Japan Limited is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Van Cleef & Arpels Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Van Cleef & Arpels Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

Updates to these Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen years old or more in Japan); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Japan that we ship to as specified by the Van Cleef & Arpels Boutique, may order products through the Van Cleef & Arpels Boutique. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Van Cleef & Arpels Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product availability & quantity

All orders placed through the Van Cleef & Arpels Boutique are subject to availability and acceptance of such orders by us. The Van Cleef & Arpels Boutique can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

You may only order five products at a time.

Other quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Personalized services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Van Cleef & Arpels Boutique as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

Order Process

For orders being placed through the Van Cleef & Arpels Boutique, the Van Cleef & Arpels ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale. 

Prices, taxes and shipping costs

All prices quoted by the Van Cleef & Arpels Boutique are in Japanese Yen and include consumption taxes but exclude shipping costs and other taxes unless otherwise stated.

Shipping costs, if any, are described in the Shipping Policy below or by the Van Cleef & Arpels Boutique.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Van Cleef & Arpels Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Van Cleef & Arpels Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.

Payment

We accept the methods of payment identified as part of the order process via the Van Cleef & Arpels Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.

Where we offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment, the prepayment will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method then, due to the nature of the products, the partial prepayment will represent a minimum of [30%] of the retail cost of the product. We will reserve your product for a maximum of [three (3) months] from the date of payment, or for any such longer period that may be communicated to you for special cases (including but not limited to personalized, bespoke, unique or limited edition products etc.), after which we reserve the right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.

When ordering using our payment via e-mail link process, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Van Cleef & Arpels Boutique your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

Credit card companies may allow you to pay for your products in instalments. This payment method will be subject to the terms and conditions of your credit card company.

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Van Cleef & Arpels Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Van Cleef & Arpels Boutique promptly. 

[These Conditions of Sale will be provided to you when we acknowledge your order.]

Shipping Policy

We only accept orders for delivery to the address in Japan. Please note that we do not ship to certain addresses, such as hotels or PO boxes. For further information, please contact the Van Cleef & Arpels Boutique.

Boutique pick-up may be offered, free of charge, to certain locations. Please call the Van Cleef & Arpels Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments, [except for fragrances, and] unless otherwise communicated to you).

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Van Cleef & Arpels Boutique, you may be able to choose a specific delivery date as available on the Van Cleef & Arpels Boutique. Any such specific delivery date remains subject to our confirmation.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimize the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Van Cleef & Arpels Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Van Cleef & Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call our Van Cleef & Arpels Boutique for more information.

Invoices

When ordering products via the Van Cleef & Arpels Boutique, you will receive an invoice that will be sent to you in writing.

Returns and Exchanges

(a)   Right to Cancel

You have the right to cancel the contract created by our written order confirmation without giving any reason thirty (30) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. 

To cancel the contract and return your product(s), you can contact our Van Cleef & Arpels Boutique and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail.

(b)   Return Process

To return a product to a Van Cleef & Arpels retail boutique, please call the Van Cleef & Arpels Boutique for details of their returns process (first to confirm the appointment with your selected Van Cleef & Arpels retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.

(c)   Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(d)   Products you cannot return or exchange

Orders for products that have been personalized in any way (for example “Your Poetic setting”) or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

(e)   Refunds

You may return a product purchased through the Van Cleef & Arpels Boutique for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Van Cleef & Arpels Boutique to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavors to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within  [fourteen (14) days] after receipt of the returned item by the Van Cleef & Arpels Boutique.

(f)    Exchanges

You may return a product purchased through the Van Cleef & Arpels Boutique for exchange with another Van Cleef & Arpels product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above. 

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Van Cleef & Arpels Boutique for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Manufacturer’s guarantee and your legal consumer rights

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Van Cleef & Arpels Guarantee. If you wish to repair a product covered by the applicable Van Cleef & Arpels Guarantee, please refer to the applicable Van Cleef & Arpels Guarantee, and call our Van Cleef & Arpels Boutique for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Van Cleef & Arpels Guarantee.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Van Cleef & Arpels Boutique:

(a)  Gift Wrap and Packaging

All orders will be shipped with the Van Cleef & Arpels box gift wrapped in Van Cleef & Arpels special packaging, together with a Van Cleef & Arpels shopping bag (where applicable).

(b)  Engravings / Embossing

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Van Cleef & Arpels Boutique.

If you wish to have your Van Cleef & Arpels product engraved or embossed, please provide the details to the Van Cleef & Arpels Boutique.

Orders for personalized Van Cleef & Arpels products cannot be cancelled and personalized Van Cleef & Arpels products cannot be returned to Van Cleef & Arpels for exchange or refund.

(c)  Strap Exchange / Adjustment

An Van Cleef & Arpels watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Van Cleef & Arpels Boutique. Van Cleef & Arpels watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d)  Gift Note

You may personalize your order by adding a personalized note that will be printed by Van Cleef & Arpels on a gift card to be included in your order package. Van Cleef & Arpels reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Van Cleef & Arpels -logo stationery.

Repairs

For any repair inquiries relating to a product ordered through the Van Cleef & Arpels Boutique, please contact our Van Cleef & Arpels Boutique.

Product descriptions

We try to ensure that the information, including product descriptions, dimensions, and colors, provided on our websites, in advertisements or catalogues or as provided by the Van Cleef & Arpels Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. [In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. For jewelry, this information uses the metric size 52 for rings and the metric size 17 for bracelets.]

Limitation of liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Van Cleef & Arpels Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law.  Subject to the preceding sentence,  our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

General provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable  Van Cleef & Arpels Guarantee.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Japan.

Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Van Cleef & Arpels Ginza Maison
 3-5-6 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Phone Number: +81335631906

Van Cleef & Arpels Ginza Six
 6-10-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan
Phone Number: +81362639761

Van Cleef & Arpels NAGOYA MIDLAND SQUARE
4-7-1 Meieki, Nakamura-ku, Nagoya-shi, 450-0002, Japan
Phone Number: +81525871960

Van Cleef & Arpels SHINSAIBASHI
1-10-11 Shinsaibashisuji, Osaka-shi, 542-0085, Japan
Phone Number: +81662582006

For boutique opening hours, please verify via this link: https://www.vancleefarpels.com/jp/ja/store-locator-search.html