All creations accompanied by an "Add to cart" button can be purchased online. You may also complete your purchase by calling Le Desk.

The following quantity limits may apply:

- Maximum of (1) creation of limited edition creation per client​
- Maximum of (2) creations of the same reference (including different sizes) per client per 365 rolling days
- Maximum of (3) creations per client per 30 rolling days
- Maximum of (10) creations per client per 365 rolling days
Please note the quantity limits include all transactions (reservations, Your Poetic Setting, Reservation Orders) at both boutiques and e-Boutique in Japan and other countries. Watch straps and fragrances are excluded from the quantity limits

If you are interested in purchasing a creation that is currently unavailable, we invite you to contact Le Desk. Our personal advisors will provide you with further information.

Our personal advisors will be delighted to assist for any update of your order by phone, email or through Le Desk.

Van Cleef & Arpels can only deliver to Japanese addresses.

Standard delivery:

Orders will be delivered on your selected date and time. If you select "Anyday", your creation will be shipped as soon as it is ready.*

Express delivery:

- Same day delivery is available in Tokyo 23 wards for orders placed by phone before 13:00 (excluding the delivery on weekends and national holidays).**

- Next day delivery is available in Tokyo 23 wards for orders placed by phone before 19:00 or via website before 23:59 (excluding the delivery on national holidays).**

For express delivery, your creation will be delivered between 16:00-21:00 on weekdays and 13:00-18:00 on weekends (which may vary depending on traffic conditions). Also, please note that if you are not present at the time of delivery, redelivery on the same day is unavailable.

*Due to the unavailability of our personalization service (such as engraving and size adjustment) and confirming wire transfers on weekends and national holidays, we may not be able to deliver your order as you requested. Please kindly contact Le Desk if you need any assistance.

**This option is unavailable if you request Your Poetic Setteing, reservation order, out-of-stock creation, or personalization service (such as engraving and size adjustment). Only credit card is accepted as payment method, and no specific delivery time slot can be requested upon the order.

All our shipping options are complimentary.

When placing an order, you may choose delivery at home or in one of our eligible boutiques.

*Currently unavailable

Your order may be delivered to your work place, your holiday residence but we do not deliver to hotels or hospitals. Please note that in any case, a signature will be requested at the time of delivery.

As soon as your order is shipped, you receive a tracking link through email.

You may also contact one of our client advisors by phone, email or chat for assistance.

Only the person who placed the order is authorized to collect the parcel. At the moment of collection, you will be requiring a valid ID matching the name of your order.

In principle, we accept four (4) forms of payment:

- Credit Cards

- Pay by Link

- Bank Transfer (You will bear the bank charge for processing bank transfers.)

- Cash on Delivery (Van Cleef & Arpels will cover the charge for processing cash on delivery.)

Some payment options are not available for all orders. You may contact Le Desk by phone, email or chat for more information.

All transactions placed on www.vancleefarpels.com are secured thanks to the HTTPS protocol and encrypted to protect your information. Security for payments with credit cards is also enforced with the 3D-secure protocol.

Since our creations are very delicate, please kindly note the following points when trying them on. Also, please be aware that we may not be able to accept returns or exchanges if any damage occurs during the fitting.

・When trying on creations, please sit on a chair or be in an environment where there is no risk of falling down or dropping them. Please try on creations without any cosmetics such as perfume, body cream, or sunscreen on your skin.

・Please do not place the jewelry or watches you are trying on directly on the table or other surfaces. And please always return them to the jewelry box. Mirror-polished creations are particularly susceptible to scratches, so please handle them with extra care.

・When trying on rings, please remove any other rings you are wearing.

・For hygienic reasons, please refrain from trying on earrings by inserting them into pierced ears.

・Catch lock earrings are designed to be opened by pushing the top and bottom of the catch to release it. Please contact Le Desk if you are not certain about how to try them on.

・Please try on watch straps by holding them against your wrist instead of fastening them with the buckle. Please do not fold leather bracelets; store them in their box before and after trying them on.

Items that have been purchased through our website or Le Desk can be exchanged only for once within 30 days from purchase date (date shown on the certificate of sales, including international certificate of sales)

To qualify for any exchange or refund, the following conditions need to be met:

- It must be returned in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip.

- The creation does not have any personal engravings and has not been altered from its original condition (resized, modified)

- It is not a custom order or special order.

To return your order, please contact Le Desk.

If you wish to return your order in a boutique, Le Desk will assist you to find the eligible boutiques.

A client (purchaser) may return or exchange it within 30 days from purchase date.

If you use a credit card, we will process the refund to your credit card account within 7 days. If you use a bank transfer or cash on delivery, we will refund it within 15 days after confirming your refund account.

The Maison enchants your order with its new wrapping. All of our creations are carefully wrapped in an elegant signature green box reflecting the poetic universe of Van Cleef & Arpels. Discover the Maison's new wrapping here.

A printed personalized message card can be included in your purchase. One message card can be included per order and can be personalized during the ordering process.

Custom engraving services are available for a selection of items including rings.

You will personalize your engraved message for items that are available to be engraved in your shopping bag.

To ensure the perfect fit and your absolute comfort when wearing your creation, Van Cleef & Arpels offers an adjustment service. This intervention is available for most of the creations, depending on their technical and aesthetic specifications. We kindly advise you to contact the closest boutique to confirm your need.

Van Cleef & Arpels offers adjustement service as a courtesy for 12 months after purchase. However, some adjustment services can require additional costs.

For more information, we invite you to consult our services page.

It takes less than 2 weeks for the adjustment service to be completed, but each intervention lead time may vary, depending on the complexity of the work required.

You may visit our care advice section where you’ll find advices for each of your creations and for their precious stones and material. You may also find care advices and instructions for your watch on this section. For further information, you may contact one of our client advisors by phone, email or through our online chat.

We strongly advise you to visit one of our Van Cleef & Arpels boutiques should you have any problem with your creation or for all issues related to care or after-sales service, whether it concerns jewelry or watches. Our personal advisors will be pleased to advise you on the appropriate service. Any kind of work or alteration made outside our workshops is a risk of damaging or altering the integrity of your creation.

Each intervention lead time may vary, depending on the complexity of the work required. Your boutique advisor will be able to provide you with an estimated duration but the creation will always be closely examined by our experts in the workshops where a definite diagnosis, cost and duration will be established and submitted to your approval.

You may find motifs size guide for Alhambra®, Perlée® and Frivole® collections. You may also find size guides to help you find your ring size.

We recommend to purchase your Van Cleef & Arpels creation from our boutiques or our official website. Each creation comes with a certificate of authenticity.

For your information we will not provide an instant expertise in our boutiques, but an authentification certificate can be established by our Heritage experts. Discover additional information on our services page or visit one of our boutiques for more details.

Creating an account will allow you to track your online order directly. It will also allow you to check-out faster next time, as you will not need to re-enter your personal data.

If you have forgotten your password, please click on the log-in section in the upper right hand corner of the website and click on “Forgot your password?” You will receive an email with further instructions. Please check your inbox and click on the link provided in the email to reset your password.

If you want to delete your account, you may contact Le Desk or make a request via our online form.

Van Cleef & Arpels collects information about you when you interact with us in boutiques, online or via Le Desk by phone. For further information about how we use information we collect from you and how we share, protect, retain your information and for further information about your rights, please see our Privacy Policy.

Our websites, mobile applications and other digital platforms use cookies in accordance with our Cookie Policy. Our Cookie Policy explains how we collect, use, disclose and transfer the personal information that you provide us on our platforms, when you visit a Van Cleef & Arpels boutique, contact Le Desk by phone, or when you interact with us over social media platforms.