Last updated: March 2018
Where we offer our products for sale online or by phone through the Van Cleef & Arpels Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.
Information you provide to us and how we use it
We collect the information from you as detailed below:
· To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Van Cleef & Arpels to provide you with the services you select;
· When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Van Cleef & Arpels boutique or contact the Van Cleef & Arpels concierge by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;
· If you choose to interact with Van Cleef & Arpels via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
· We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and
· We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.
We will use the information we collect from you to:
· Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
· Deal with your enquiries and requests;
· Send service related communications, including announcements and administrative messages such as order confirmation;
· Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
· Conduct market research so that we can continuously improve the services we provide to our customers;
· Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
· Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
Cookies and other information that we automatically collect
What is a cookie?
Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
There are two broad categories of cookies:
· First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device. They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform.
· Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
Cookies can remain on your computer or mobile device for different periods of time. Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.
What cookies does Van Cleef & Arpels use?
The Platform serves only the following types of cookies to your computer or mobile device:
Type of Cookie
Cookies necessary for essential purposes
These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.
These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.
For example, some of these cookies enable visitors to specify language, product or other platform preferences.
These cookies are used to collect information about how visitors use our Platform.
The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.
We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.
When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.
They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.
These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.
Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool. You can use this cookie consent tool to control your cookie preferences.
How to control or delete cookies
You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).
We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.
The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.
You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
Sharing your information
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
· we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled Information you provide us and how we use it;
· we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.
You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails.
50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland
Last updated: September 2016
Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8 Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland. The Platforms are owned and edited by Van Cleef & Arpels.
About our hosting services
Hosting Services for our website is provided by Richemont International SA in Switzerland.
Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.
Use of materials on the Platforms
Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.
You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
Your submissions and unsolicited communications
Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality creations including jewelry, high jewelry and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’s creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Van Cleef & Arpels may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.
Limitation of liability
This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.
Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.
Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Van Cleef & Arpels and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.
To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
Links & linking
The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.
Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.
Termination and suspension
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’ products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.
Applicable law and jurisdiction
2, rue du Quatre-Septembre, 75002 Paris, France
Van Cleef & Arpels High Jewelry
© Van Cleef & Arpels. Photographie Stink-Sonia Sieff, Direction artistique Gaspard Yurkievich
Van Cleef & Arpels Jewelry
© Van Cleef & Arpels’Archives
Patrick Gries © Van Cleef & Arpels
Guy Lucas de Pesloüan © Van Cleef & Arpels
Industrial Pictures © Van Cleef & Arpels
© Van Cleef & Arpels. Photographer: Colette de Barros. Art director: Rebecca Kimmons - Town & Country
Van Cleef & Arpels Timepieces
BL Vision © Van Cleef & Arpels
Attitudes Photo © Van Cleef & Arpels Industrial Pictures © Van Cleef & Arpels
Van Cleef & Arpels stones
Atelier Mai 98 © Van Cleef & Arpels
Suzanne Nagy - Bibliothèque des Arts Décoratifs photo
Robbie Jack / Corbis / Specter
Dennis Burke / Corbis / Specter
Corbis / Specter
Van Cleef & Arpels - By permission of Marlene Dietrich Collection
GmbH Munchen - Deutsche Kinemathek Collection, Berlin
Bettmann / Corbis / Specter
Alain Benainous © Van Cleef & Arpels
All Rights Reserved
Nicholas Le Quesne
All content in this website unless otherwise specified is copyright 2012 Van Cleef & Arpels – All rights reserved
CONDITIONS OF SALE
VAN CLEEF & ARPELS CANADA E-BOUTIQUE AND CLIENT RELATIONS CENTER
The following terms and conditions including policies incorporated herein adopted by Van Cleef & Arpels (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Van Cleef & Arpels Canada, Division of Richemont Canada, Inc., a corporation organized and existing under the laws of Canada and having its corporate headquarters at 4610 Eastgate Parkway, Unit 1, Mississauga, Ontario L4W 3W6 (“Van Cleef & Arpels”, or referred to herein as “us”, “our” or “we”) on the Internet via the Van Cleef & Arpels Website, identified by the domain name “www.vancleefarpels.com” (the “Website”) or by phone (1-855-203-0938) via the customer contact center of Van Cleef & Arpels (the “Client Relations Center”).
These Conditions of Sale apply only to sales made through the Client Relations Center or the Website by individuals who are residents in Canada at the time of placing the order. The Conditions of Sale applicable to any order placed through the Client Relations Center or the Website are those in force at the time that an order has been placed on your behalf by a Van Cleef & Arpels Ambassador (in the case of an order placed through the Client Relations Center) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Website before placing your order with Van Cleef & Arpels, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Van Cleef & Arpels products from the Website or the Client Relations Center. Sales conducted through Van Cleef & Arpels boutiques and/or authorized retailers are not subject to these Conditions of Sale.
2. PURCHASING ELIGIBILITY
Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most provinces of Canada), and (b) have legal capacity to enter into contracts and (c) reside in Canada at the time of purchase may order products through the Client Relations Center or on the Website. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in violation of this provision shall be null and void.
By placing an order through the Client Relations Center or on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Van Cleef & Arpels products or purchase Van Cleef & Arpels products for commercial purposes or any other commercial benefit. If Van Cleef & Arpels believes, in its sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in fraudulent or grey market activities, then Van Cleef & Arpels may refuse such order.
Moreover, in the event that Van Cleef & Arpels reasonably suspects that a third party has breached a customer's registration, password and/or account login, Van Cleef & Arpels shall immediately cancel and terminate the account.
3. PRODUCT AVAILABILITY - QUANTITY
All orders placed through on the Website are subject to availability and acceptance by Van Cleef & Arpels.
Van Cleef & Arpels reserves the right to change the assortment of items offered on the Website or through the Client Relations Center, and may limit from time to time the quantity of Van Cleef & Arpels products that may be ordered by a Customer in a single buying session and to refuse orders that exceed authorized product quantity limits, without prior notice. Currently, orders may not exceed five (5) products in any buying session on the Website. Please contact the Client Relations Center should you wish to purchase more than five (5) products per buying session.
The Client Relations Center and the product pages on the Website can provide you with information regarding products that are currently available for sale through those channels. Please note that only merchandise displaying a “Shopping Bag” icon is available for sale through the Website. You may also call the Client Relations Center (1-855-203-0938) and a Van Cleef & Arpels Ambassador will provide you with further information as to product availability and assist you with your purchase.
4. ACCOUNT REGISTRATION - PERSONAL INFORMATION
In order to place an order, you or the Van Cleef & Arpels Ambassador (on your behalf) may either register and create an online account on the Website, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option that is only available on the Website. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your name, phone number and e-mail address, and to confirm that you have reached the age of majority.
Upon completion of your account registration on the Website or by the Van Cleef & Arpels Ambassador, you will receive by email a one-time password, which will allow you to log into your account on the Website and create a permanent account login and password. You will also receive a second email summarizing the personal information you provided in registering for your online account. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Van Cleef & Arpels will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.
When placing an order on the Website you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Van Cleef & Arpels or its third party providers at this time for security and anti-fraud purposes.
You represent and warrant that the personal information you provide to the Client Relations Center or via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.
If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout”. You may also remove one or several products you have selected from the Shopping Bag. Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”. Then, place your order.
Notwithstanding anything to the contrary provided for herein, Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Van Cleef & Arpels may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Van Cleef & Arpels suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.
6. PRICES, TAX AND SHIPPING COSTS
All prices shown on the product pages of the Website or quoted by the Client Relations Center are in Canadian Dollars.
Van Cleef & Arpels reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Client Relations Center, at the time Van Cleef & Arpels provides you with a Confirmation of Order will be honored by Van Cleef & Arpels;
Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Website order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.
Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
7. PAYMENTS BY CREDIT CARD
Van Cleef & Arpels accepts the following credit cards: Visa, MasterCard, American Express, JCB, Diner’s Club and Discover. Credit cards issued by banks domiciled outside Canada will not be accepted. All credit/debit card holders must also have a Canada billing address.
When ordering on the Website, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your credit/debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID). Your telephone conversation will be recorded for security and quality control purposes. Any telephone conversation recorded by our Client Relations Center that contains your credit card information will be fully encrypted and only used to process card transactions.
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Van Cleef & Arpels, you will need to contact your card issuer directly to solve this problem, and Van Cleef & Arpels will not be liable for any delay or non-delivery.
In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is approved by Van Cleef & Arpels, and your credit card will be charged the applicable purchase price once the order has shipped. By submitting an offer to purchase Van Cleef & Arpels products on the Website or through the Client Relations Center, you expressly authorize Van Cleef & Arpels to perform security checks, where Van Cleef & Arpels deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
Van Cleef & Arpels is prohibited from making sales of its goods to certain designated persons (“Designated Persons”) under Canadian anti-terrorist financing, criminal and other laws or to countries sanctioned by Canada. In addition, Van Cleef & Arpels may be prohibited under U.S. law from making sales of its goods to individuals or entities designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Van Cleef & Arpels will review transactions against lists of Designated Persons, SDNs and countries sanctioned by Canada and the U.S. Any such transactions will be declined.
8. PAYMENT BY PAYPAL
You may also pay by using PayPal, as indicated on the Website.
9. REVIEW AND CONFIRMATION
You should carefully check and confirm all details on the payment page before placing your order through the Website, including without limitation the particulars of each sale. In the case of an order being placed through the Client Relations Center, the Van Cleef & Arpels Ambassador will verbally ask you to confirm the details of your order.
10. ACKNOWLEDGEMENT OF ORDER
Once you have made your choice and your order has been placed on the Website, you will receive an Acknowledgment of Order by fax or email acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by Van Cleef & Arpels. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Van Cleef & Arpels will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.
These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link, .pdf or fax. Please carefully review these Conditions of Sale upon receipt.
11. CONFIRMATION OR ORDER
Once your order has been approved by Van Cleef & Arpels, following completion of our anti-fraud, security and related legal checks, we will send you by email or by fax a written Confirmation of Order. The Written Confirmation of Order constitutes the acceptance of your order by Van Cleef & Arpels and indicates the existence of a binding sales contract.
12. ORDER SHIPMENT
Upon shipment of the product you have ordered, Van Cleef & Arpels will inform you by e-mail.
13. PROOF OF AGREEMENT
The Acknowledgement of Order and Confirmation of Order that are sent to you by fax or by email are deemed to be received when you are able to access them on your fax machine, computer, mobile or handheld device.
The Acknowledgement of Order, Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Website will be proof of a binding agreement between you and Van Cleef & Arpels.
14. COMPLIMENTARY SERVICES
The following complimentary services will be proposed, free of charge, by the Client Relations Center:
14.1. Gift wrap and packaging
All packages are delivered gift wrapped, with the Van Cleef & Arpels Signature Box.
Engraving is available on specific items such as rings and watches. If you wish to have your Van Cleef & Arpels product engraved, please provide the details on the Website or to the Van Cleef & Arpels ambassador.
Engraved Van Cleef & Arpels products cannot be returned to Van Cleef & Arpels for exchange or refund.
14.3. Gift note
You may personalize your order by adding a personalized note that will be printed by Van Cleef & Arpels on a gift card to be included in your order package. If you have ordered several products, you may individually personalize one gift card in the package that contains your order.
15. SHIPPING POLICY
We only accept orders for delivery to addresses in Canada. Please note that Van Cleef & Arpels does not ship to PO boxes, APO/FPO addresses or hotels.
We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order but cannot guarantee these delivery lead times for Canada:
Type of delivery
Delivery Lead Time
Charge to Customer
6-8 Business Days*
*Saturday will not be considered as a regular business day with respect to estimated delivery lead time.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.
Each delivery package will contain, in addition to your purchased Van Cleef & Arpels product: (I) all related accessories, if any, (II) the document holder including the Product Manual, as applicable, and the Certificate of Authenticity and Warranty Card; (III) a blank or a printed gift note containing your message, if so requested by you when you place your order, and one additional blank note per additional product; (IV) the return form and pre-paid return label and (V) the packing slip without price.
When ordering products on the Website or Client Relations Center, you, as the Customer, will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center (1-855-203-0938). Please note that Van Cleef & Arpels may request that you provide proper identification as a condition to complying with such request.
Van Cleef & Arpels insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Van Cleef & Arpels product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Van Cleef & Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
16. RETURN POLICY
In order to ensure your total satisfaction, a Customer or a recipient of a gift of Van Cleef & Arpels products (a “Gift Recipient”) may return Van Cleef & Arpels products in accordance with the return and exchange policy set forth below. Returns of Van Cleef & Arpels products that are not in compliance with the conditions and timeframes set forth below may be rejected by Van Cleef & Arpels and will be sent back to the Customer or Gift Recipient, as the case may be.
16.1. Return Period
Van Cleef & Arpels allows the Customer or Gift Recipient to return Van Cleef & Arpels products purchased on the Website within thirty (30) days following delivery, but subject to the further terms and conditions set forth below.
16.2. Return Process
Products that have been purchased on the Website or through the Client Relations Center may be returned to the Van Cleef & Arpels e-boutique distribution center, at the following address: Richemont Canada, Attention: E-Commerce Returns, 4610 Eastgate Parkway, Unit 1, Mississauga, Ontario L4W 3W6.
Products that have not been purchased on the Website or through the Client Relations Center may NOT be returned to the Van Cleef & Arpels e-boutique distribution center.
If a Customer or Gift Recipient wishes to return a product to the Van Cleef & Arpels e-boutique distribution center, then such person must comply with the following steps:
i) Call the Client Relations Center at 1-855-203-0938 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Van Cleef & Arpels,
ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,
iii) Include the completed return form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,
iv) Seal the delivery package and affix the pre-paid delivery label to it,
v) Bring the package to any UPS location or call UPS to arrange pick-up.
Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Van Cleef & Arpels and the Customer or Gift Recipient, as the case may be, agree that Van Cleef & Arpels maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Van Cleef & Arpels is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Van Cleef & Arpels accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Van Cleef & Arpels e-boutique distribution center will be eligible for a refund.
Upon receiving a return, Van Cleef & Arpels will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
16.3. Conditions to Return a Product
Van Cleef & Arpels products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. Van Cleef & Arpels will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.
All returns will be subject to strict Quality Control (QC) by Van Cleef & Arpels to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Van Cleef & Arpels will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies QC standards, Van Cleef & Arpels will proceed with the applicable refund or exchange.
Should a product be returned to the Van Cleef & Arpels e-boutique distribution center by the Customer or the Gift Recipient, only a Customer will be entitled to receive a refund of the purchase price. In no event will a Gift Recipient be entitled to receive a refund.
If a Customer’s return complies with the return policy, Van Cleef & Arpels will use reasonable efforts to refund the purchase price to the Customer using the same means of payment as used by the Customer for the initial transaction, no later than fourteen (14) days after receipt of the returned item by the Van Cleef & Arpels e-boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.
Customers and Gift Recipients may be permitted to exchange a product purchased on the Website for another Van Cleef & Arpels product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery.
Van Cleef & Arpels will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.
Should a product be returned for exchange to the Van Cleef & Arpels e-boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Van Cleef & Arpels product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.
16.6. Defective products
Van Cleef & Arpels is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product that seems to be damaged, you may return it to Van Cleef & Arpels in accordance with the return policy. Upon receipt, Van Cleef & Arpels may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Van Cleef & Arpels, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:
i) Van Cleef & Arpels may send you the same product in the exact same size, subject to availability,
ii) Van Cleef & Arpels may propose an exchange for another Van Cleef & Arpels creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or
iii) Only you, as the Customer, may request a refund of the full price of your initial purchase.
For any repair inquiries, please contact our Client Relations Center by emailing firstname.lastname@example.org or by calling 1-855-203-0938.
If you purchase a Van Cleef & Arpels product as a gift for a Gift Recipient, you will have the option to choose whether you wish to receive an invoice. If you choose to receive an invoice, Van Cleef & Arpels will send such invoice to your email address as a .pdf attachment (Van Cleef & Arpels will never send the invoice and payment details to the Gift Recipient).
19. WARRANTIES/LIMITATION OF LIABILITY
SOME PROVINCES, INCLUDING QUEBEC, DO NOT PERMIT EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR DAMAGES. THEREFORE, YOU MAY HAVE ADDITIONAL RIGHTS UNDER CONSUMER PROTECTION LAWS. WHILE VAN CLEEF & ARPELS USES REASONABLE EFFORTS TO VERIFY THE ACCURACY OF ANY INFORMATION IT PLACES ON THE WEBSITE, IN ADVERTISEMENTS OR IN CATALOGS, OR COMMUNICATES THROUGH THE CLIENT RELATIONS CENTER, IT MAKES NO REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE ACCURACY, RELIABILTY AND COMPLETENESS OF SUCH INFORMATION. VAN CLEEF & ARPELS DOES NOT CONFIRM THE PRICE OF A VAN CLEEF & ARPELS PRODUCT UNTIL A CONFIRMATION OF ORDER HAS BEEN ISSUED BY VAN CLEEF & ARPELS, INDICATING THE EXISTENCE OF A BINDING SALES CONTRACT. IF A VAN CLEEF & ARPELS PRODUCT’S CORRECT PRICE IS HIGHER THAN THE PRICE POSTED ON THE WEBSITE, THEN VAN CLEEF & ARPELS WILL EITHER CONTACT THE CUSTOMER FOR INSTRUCTIONS BEFORE SHIPPING THE ORDER OR CANCEL THE ORDER AND NOTIFY YOU OF SUCH CANCELLATION. THIS INFORMATION IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT MADE, AND VAN CLEEF & ARPELS MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO SUCH INFORMATION, OR ANY TRANSACTION THAT MAY BE CONDUCTED ON THE WEBSITE OR THROUGH THE CLIENT RELATIONS CENTER INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. IN NO EVENT WILL VAN CLEEF & ARPELS BE LIABLE FOR DAMAGES, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, CONSEQUENTIAL, AGGRAVATED, PUNITIVE, ORE EXEMPLARY DAMAGES, OTHER THAN DAMAGES EQUAL TO THE COST OF A REPLACEMENT PRODUCT OF EQUAL VALUE AS PROVEN IN A COURT OF LAW OR PURSUANT TO AN ARBITRATION CONDUCTED IN ACCORDANCE WITH SECTION 24 HEREIN.
WHILE EVERY EFFORT WILL BE MADE TO ENSURE THAT THE DESCRIPTIONS, PHOTOGRAPHS OR GRAPHICAL REPRESENTATIONS OF THE VAN CLEEF & ARPELS PRODUCTS DISPLAYED ON THE WEBSITE OR IN A CATALOG ARE AS ACCURATE AS POSSIBLE, VAN CLEEF & ARPELS DOES NOT REPRESENT OR WARRANT THAT SUCH MATERIALS OR OTHER CONTENT ARE ERROR-FREE, WHETHER AS A RESULT OF INACCURACY, OMISSION, OBSOLESCENCE OR OTHERWISE. ACCORDINGLY, THE CUSTOMER’S SOLE REMEDY IN THE EVENT OF ANY SUCH ERROR IS TO RETURN THE PRODUCT FOR A REFUND AS SET FORTH IN OUR RETURN POLICY.
20. ENTIRE AGREEMENT
21. NO WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
22. GOVERNING LAW - ARBITRATION OF CLAIMS
The Conditions of Sale shall be governed by and construed in accordance with the laws of the province or territory of Canada in which you reside at the time of placing your order or, if you are not ordinarily resident in Canada, the laws of the province or territory of Canada to which your order is to be shipped, in each case without reference to conflict of laws provisions. Except in Quebec and any province that does not allow arbitration of disputes, all disputes arising out of or in connection with this agreement, or in respect of any legal relationship associated with or derived from this agreement, will be finally resolved by arbitration under the Simplified Arbitration Rules of the ADR Institute of Canada, Inc. The Seat of Arbitration will be Toronto, Ontario. The language of the arbitration will be English. The ADR Institute of Canada Inc.’s rules are available atwww.adrontario.ca. Payment of all filing, administration and arbitrator fees will be governed by the Simplified Arbitration Rules.
DATE: 07 July 2015