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    In response to COVID-19 situation

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    In response to COVID-19 situation - Van Cleef & Arpels

    Van Cleef & Arpels is committed to the safety and health of our clients, business partners, and employees.

    To prevent the spread of COVID-19 (Coronavirus), our Maison is strengthening its safety measures. We are operating our boutiques in line with the guidelines of the World Health Organization (WHO), the local authorities’ emergency declaration, and the latest requests from relevant organizations and prefectures.

    Since the state of emergency was lifted on May 25th, all of our boutiques across Japan are now open. (last updated on May 30th)

    Please check the Store locator page for updated business hours for our stores.

    Van Cleef & Arpels Customer Service Center (Le Desk) is operating as usual.(0120-10-1906, Open 11:00am - 7:00pm from Monday to Friday except for the bank holiday. Email: maison-jp@vancleefarpels.com ) 

    Boutique safety measures

    To ensure the health and safety of our customers, we would appreciate your cooperation with the following COVID-19 related guidelines.
    - To ensure physical distancing, we have placed a limit on the number of customers who can be in the boutique at the same time.
    - If you are not feeling well or have a fever or other fl­u-like symptoms, please refrain from entering the boutique.
    - We will need to check the body temperature of all customers who wish to enter the boutique, and ensure that each customer is wearing a mask while inside the boutique.
    - We have placed alcohol-based sanitizers at the entrance and throughout the boutique. Please feel free to use them.

    Boutique congestion

    Since we have placed a limit on the number of customers who can be in the boutique at the same time, the boutique may be temporarily filled up on weekends.
    For Ginza Maison, we recommend our customers to book an appointment for a bridal visit on weekends and holidays.

    Ginza Maison
    03-3563-1906 : 12:00pm - 8:00pm (Sat. Sun. Holiday 11:00am - 8:00pm)

    e-boutique

    Our online boutique is available on our website or through the phone to Le Desk. However, please note that delivery may take longer than usual. 

    Repair & Maintenance products

    Please note that repair and delivery from overseas may take longer than usual. In addition, we will honor the three-months after purchase free services by extending the free period.

    We apologize for any inconvenience this may cause, but we appreciate your understanding.

    We wish you and your family to stay safe and healthy.

     

     


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    Van Cleef & Arpels statement on COVID-19,view here