We only accept orders for delivery to addresses in Canada. Please note that Van Cleef & Arpels does not ship to PO boxes, APO/FPO addresses or hotels.
We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order but cannot guarantee these delivery lead times for Canada:
Type of delivery
Delivery Lead Time
Charge to Customer
6-8 Business Days*
*Saturday will not be considered as a regular business day with respect to estimated delivery lead time.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.
Each delivery package will contain, in addition to your purchased Van Cleef & Arpels product: (I) all related accessories, if any, (II) the document holder including the Product Manual, as applicable, and the Certificate of Authenticity and Warranty Card; (III) a blank or a printed gift note containing your message, if so requested by you when you place your order, and one additional blank note per additional product; (IV) the return form and pre-paid return label and (V) the packing slip without price.
When ordering products on the Website or Client Relations Center¬, you, as the Customer, will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center (1-855-203-0938). Please note that Van Cleef & Arpels may request that you provide proper identification as a condition to complying with such request.
Van Cleef & Arpels insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Van Cleef & Arpels product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Van Cleef & Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.