Last updated: March 2026
Van Cleef & Arpels is committed to making its website accessible.
This accessibility statement applies to the website:
https://www.vancleefarpels.com/
DESCRIPTION AND FUNCTIONING OF SERVICES
The Site is the official e-commerce website of Van Cleef & Arpels intended for people located in Europe: Our service is accessible in several formats and meets a wide range of user needs. We have notably taken the following measures to ensure the accessibility of the service:
Our service is provided through an interface that promotes accessibility through the following features:
- Simple navigation: Logical layouts with consistent headings, landmarks, and menus.
- Keyboard accessibility: Functions that can be executed via the keyboard.
- Help and assistance: Step-by-step instructions in accessible formats.
- Error notifications: Clear and descriptive error messages to help users resolve issues.
We continuously strive to improve our accessibility by providing the following features:
- Regular tests: We continuously test our services against the latest accessibility guidelines, including the WCAG standard and EN 301 549, and make necessary updates to maintain accessibility.
- Feedback mechanisms: We have implemented channels allowing users to provide feedback on accessibility issues, and we strive to resolve requests quickly.
- Perceptible content: All visual and auditory information is presented in a way that can be adapted to user needs.
- Usable interface: The service is fully usable from the keyboard and functions seamlessly with assistive technologies.
- Comprehensible design: Our interface uses clear and simple language to avoid unnecessary complexity.
- Robust content: We ensure compatibility with current and future user agents, including assistive technologies.
We have implemented the following practices to improve the experience of each user:
- Self-assessment: Regular internal audits and evaluations.
- Third-party audits and tests: Evaluations by external accessibility experts.
- Record keeping: Internal reports on accessibility compliance.
COMPLIANCE STATUS
The site is currently not fully compliant with the European standard EN 301549.
We are actively working to resolve these issues as part of an ongoing effort to improve the accessibility of our digital experiences, and services.
- Some images used for aesthetic purposes are not implemented in a way that allows assistive technologies to ignore them.
- Some video content is not captioned.
- Some headings may not be properly structured on a page.
- Some features may not be fully compatible with keyboard or have incorrect focus order
RECOURSE PROCEDURES
This procedure applies in the following case: you have reported an accessibility defect to the website manager that prevents you from accessing content or a service on this website, and you have not received a satisfactory response within a reasonable timeframe.
If you have not received a satisfactory response to your feedback, you have the right to escalate your complaint to the relevant national authority responsible for enforcing accessibility requirements in your country of residence. Each European Union Member State has designated a competent authority responsible for monitoring compliance with accessibility obligations and handling complaints from users. You should contact the authority responsible for enforcing accessibility requirements in your country of residence.
A list of national enforcement authorities by Member State is maintained by the European Commission and is available on the official website of the European Commission. We encourage you to consult this resource to identify the appropriate authority in your country.
Regardless of which national authority you contact, you may also submit a complaint directly to the European Commission if you believe that the applicable accessibility requirements have not been met and that your complaint has not been adequately addressed at national level.
FEEDBACK AND CONTACT
If you are unable to access content or a service, you can contact the site manager to be directed to an accessible alternative or to obtain the content in another form. Please contact us at the following address: europe@info.vancleefarpels.com
