Legal
Create an account - Collection and Use of Personal Information (Mandatory)
Van Cleef & Arpels intends to collect your personal information as follows in order to provide membership services and to fulfill your requests and/or our contractual obligations to you.
Items |
Purposes |
Retention Period |
Mandatory: email address, Gender, Name (KO/EN), Country of Residence, Account Password
Optional: Mobile phone number, Address, Birth date |
Manage membership account and customer data, provide goods, repair services or services, deal with enquiries and request, conduct customer satisfaction survey and data analysis based on your purchases (including via your account and guest purchase) and requested services to improve our products and services, manage our accounts and records, manage grievances, complaints and legal compliance, access to our client relation center, reservation of boutique visits and manage customer data |
Until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of membership from the website. |
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, you may not be provided the membership services and we may not fulfill your requests and/or our contractual obligations to you. Please do not tick the box if you disagree.
Create an account - Collection and Use of Personal Information for sending you marketing communications (Optional)
Van Cleef & Arpels intends to collect your personal information as follows in order to provide marketing communications.
Items |
Purposes |
Retention Period |
Mandatory: e-mail address, Gender, Name
|
To send you our product and service information, event information, marketing materials/information, promotions and promotional activities using e-mail, text, telephone or post, and deliver personalized messages or advertising on social media or other digital platform. |
Until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of your consent to receive marketing communications. |
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, we may not fulfill your requests and/or send e-newsletter or marketing communications to you. Please do not tick the box if you disagree.
Newsletter - Collection and Use of Personal Information for sending e-newsletters and marketing communications (Mandatory)
Van Cleef & Arpels intends to collect your personal information as follows in order to fulfill your requests sending e-newsletters and marketing communications to you.
Items |
Purposes |
Retention Period |
Mandatory: e-mail address, Gender, Name
|
To send you our product and service information, event information, marketing materials/information, promotions and promotional activities using e-mail, text, telephone or post, and deliver personalized messages or advertising on social media or other digital platforms. |
Until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of your consent. |
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, we may not fulfill your requests and/or send e-newsletter or marketing communications to you. Please do not tick the box if you disagree.
Email us - Collection and Use of Personal Information (Mandatory)
Van Cleef & Arpels intends to collect your personal information as follows in order to fulfill your requests and deal with your enquiries.
Items |
Purposes |
Retention Period |
Mandatory: Gender, Name, Phone number, e-mail address
Optional: Country of purchase, Purchase details(Reference, Serial number and boutique of purchase, Date of purchase) |
Fulfill your requests and dealing with your enquiries, and manage customer data |
Until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of your consent. |
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, we may not fulfill your requests and deal with your enquiries. Please do not tick the box if you disagree.
Email us - Collection and Use of Personal Information for sending you marketing communications (Optional)
Van Cleef & Arpels intends to collect your personal information as follows in order to provide marketing communications.
Items |
Purposes |
Retention Period |
Mandatory: e-mail address, Gender, Name
|
To send you our product and service information, event information, marketing materials/information, promotions and promotional activities using e-mail, text, telephone or post, and deliver personalized messages or advertising on social media or other digital platform. |
Until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of your consent to receive marketing communications. |
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, we may not fulfill your requests and/or send e-newsletter or marketing communications to you. Please do not tick the box if you disagree.
Guest checkout - Collection and Use of Personal Information (Mandatory)
Van Cleef & Arpels intends to collect your personal information as follows in order to fulfill your requests to complete the order.
Items |
Purposes |
Retention Period |
Mandatory: email address, Gender, Name (KO/EN), Country of Residence, Mobile Number, Address
Optional: Gift message, Alternative contact information |
Fulfill your requests to complete the transaction |
Until expiration of the statutory retention period for online transaction unless a longer period is otherwise required by other laws or regulations or consented by you.
|
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, you may not fulfill your requests to complete the transaction. Please do not tick the box if you disagree.
Guest checkout - Collection and Use of Personal Information for sending e-newsletters and marketing communications (Optional)
Van Cleef & Arpels intends to collect your personal information as follows in order to fulfill your requests sending e-newsletters and marketing communications to you.
Items |
Purposes |
Retention Period |
Mandatory: e-mail address, Gender, Name
|
To send you our product and service information, event information, marketing materials/information, promotions and promotional activities using e-mail, text, telephone or post, and deliver personalized messages or advertising on social media or other digital platforms. |
Until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of your consent.
|
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, we may not fulfill your requests and/or send e-newsletter or marketing communications to you. Please do not tick the box if you disagree.
Registered checkout - Collection and Use of Personal Information for sending e-newsletters and marketing communications (Optional)
Van Cleef & Arpels intends to collect your personal information as follows in order to fulfill your requests sending e-newsletters and marketing communications to you.
Items |
Purposes |
Retention Period |
Mandatory: e-mail address, Gender, Name
|
To send you our product and service information, event information, marketing materials/information, promotions and promotional activities using e-mail, text, telephone or post, and deliver personalized messages or advertising on social media or other digital platforms. |
Until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of your consent.
|
You have the right to refuse consent to the collection and use of your personal information in the manner described above. However, if you do so, we may not fulfill your requests and/or send e-newsletter or marketing communications to you. Please do not tick the box if you disagree.