Home collect service

Thanks to our home collect service, you are welcome to send us your creation free of charge. The experts of the Maison will examine it and perform the requested service, before returning your piece back to you.

 

In order to benefit from this service, we invite you to follow the steps below.

 

 

Start a home collect service

  • Shipping kit

To perform your service request, we invite you to start a conversation with our online care advisor below or alternatively, with one of the Maison's personal advisors by phone at +33 1 70 70 02 63.

 

Discover the right service for your needs: you will be guided through and invited to continue with our home collect service.

 

REQUEST YOUR SERVICE ONLINE

 

In order to preserve your creation during transportation, Van Cleef & Arpels has developed a specific shipping kit that we will be pleased to send you free of charge.

 

 

 

Pack and ship my creation

The Van Cleef & Arpels shipping kit includes a set of elements specifically conceived to protect your creation during its travel: it comprises a membrane box, a sleeve, and a protective box.

Upon receipt of your shipping kit, you may carefully pack your creation following the provided indications. In order to preserve your pieces, please make sure to place your earrings on the side and not to superimpose the chain and its motifs.

 

When the membrane box is properly inserted inside the sleeve, and placed in the protective box, please include a copy of the duly completed and signed service form.

 

As a precaution, please do not write Van Cleef & Arpels, nor mention the product on the outside of the package.

You may then schedule the collection of your package with our delivery partner who will come to collect it at the mentioned adress and send it to our service center.

Follow the realization of my intervention

  • Intervention

Within a few days after receiving your creation, a diagnosis will be established by our workshop. We will then contact you by email to provide you a detailed quote with the recommended interventions.

 

In case the intervention you have requested is complimentary according to the Maison's service policy, it will be immediately performed after the diagnosis.

 

In case the required intervention is chargeable, we will wait for your approval before performing it. Once we receive it, the service and quality controls will be performed. We will then contact you in order to proceed with the payment.

Receive my creation

eCom Box

Your creation will then be shipped securely to your return shipping address. Our delivery partner will contact you directly to confirm shipment details.

 

For full terms and conditions related to our home collect service, please see our Terms of Service.

Any Questions?

Our personal advisors would be delighted to assist you

Contact Us

Book an appointment

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