FAQ

You are able to complete your purchase through our official website or by calling our Client Relation Center.

You may purchase a maximum of five creations in one order.
There is a maximum of 2 creations of the same reference per client per order per day and a maximum of 1 creation for limited edition creation per client per order per day.

If you are interested in purchasing a creation that is currently unavailable, we invite you to contact our Client Relation Center. A personal advisor will provide you with further information.

You are able to modify or delete your order through our official website or our personal advisors will be delighted to assist for any update of your order by phone, email or through our online chat.

Online orders may be delivered to Korea only.

The following delivery options may be offered depending on the delivery region and the availability of your creation.

- Standard delivery – 3 to 5 business days 
- When the price of creation is less than 5M KRW, it will be all delivered by Korean Postal Office. If the price of creation is over 5M KRW, it will be delivered by VALEX.   

All our shipping options are complimentary.

Your order may be delivered to your work place, your residence but we do not deliver to hotels or hospitals.

As soon as your online order is shipped, you receive a tracking link through email.

You may also contact one of our personal advisors by phone, email or chat for assistance.

You may pay your online order with the following methods:


- Credit Card 
- Wire Transfer
- PAYCO

You may contact one of our personal advisors by phone or email or chat for more information.

Creations purchased online through our Client Relation Center can be returned for refunds or exchanges within 30 days from the delivery date. Nevertheless please note that engraved and damaged creations are not eligible for returns. Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and security tags and stickers attached to them.

To return your order, you may call our Client Relation Centre.
A personal advisor will organize a pick up date for your parcel and will send you the return confirmation email.

Only a client who purchased  Van Cleef and Arpels creations online or through our Client Relation Centers may return or exchange Van Cleef and Arpels products within 30 days following delivery. 

Please note that we do only accept an exchange/return order with the same price product.

In terms of refund, the client who purchased Van Cleef and Arpels creation will be entitled to receive a refund. 

As soon as we receive your return order purchased online, we will process your refund request. You will first receive a return confirmation notification. Then, creation(s) will be submitted to a quality control. Once the control passed, you should receive your refund within 14 business days.

All our creations purchased online are carefully wrapped in an elegant and secured parcel and a shopping bag is slipped in all boxes for gift occasions.

For gifting occasions, you may include a personalized message with your online package. You can inform our personal advisor your personalized message when placing your order or write your message on your shopping bag page or choose to handwrite it on the blank card that will be included in your parcel.

You may engrave a selection of creations when placing your online order.

You may see on each product page if engraving is available. If it is enabled online, you’ll be able to add your engraving message once the creation is in your shopping bag or to inform a personal advisor your personalized message when placing your order.

To ensure the perfect fit and your absolute comfort when wearing your creation, Van Cleef & Arpels offers an adjustment service. This intervention is available for most of the creation, depending on its technical and aesthetic specifications. We kindly advise you to contact the closest boutique to confirm your need.

The Maison offers this service as a courtesy for 3 months after purchase. However, some of repairment of adjustment service can be required additional cost so, we kindly advise you to visit our boutique for your need. 

As the estimated time of service depends on a creation and type of service, our personal advisors will inform you the details when you visit our boutiques.