FAQ

Phone orders may be delivered to Korea only.

The following delivery options may be offered depending on the delivery region and the availability of your creation.

- Standard delivery – 3 to 5 business days 
- When the price of creation is less than 5M KRW, it will be all delivered by Korean Postal Office. If the price of creation is over 5M KRW, it will be delivered by VALEX.   

All our shipping options are complimentary.

When placing an order by phone, you may choose delivery at home or in one of our eligible boutiques.

Your order may be delivered to your work place, your residence but we do not deliver to hotels or hospitals.

As soon as your order is shipped, you receive a tracking link through email.

You may also contact one of our client ambassadors by phone or email for assistance.

You may pay your phone order with the following methods:


- Credit Card
- Wire transfer
- PAYCO

You may contact one of our client ambassadors by phone or email for more information.

Creations purchased through our Client Relation Center can be returned for refunds or exchanges within 14 days from the delivery date. Nevertheless please note that engraved and damaged creations are not eligible for returns.


To return your order, you may call our Client Relation Centre 


Our client ambassador will organize a pick up date for your parcel and will send you the return confirmation email. 

As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification. Then, creation(s) will be submitted to a quality control. Once the control passed, you should receive your refund within 14 business days.

Our client ambassadors will be delighted to assist for any update of your order by phone or email.

All our creations are carefully wrapped in an elegant and secured parcel and a shopping bag is slipped in all boxes for gift occasions.

For gifting occasions, you may include a personalized message with your package. You can inform our Client Ambassador your personalized message when placing your order or choose to handwrite it on the blank card that will be included in your parcel.

You may engrave a selection of creations when placing your order through our Client Relation Center