You are able to complete your purchase through our official website or by calling our Client Relation Center.
How many items may I purchase in one order?
You may purchase a maximum of five creations in one order.
There is a maximum of 2 creations of the same reference per client per order per day and a maximum of 1 creation for limited edition creation per client per order per day.
What if a product is unavailable?
If you are interested in purchasing a creation that is currently unavailable, we invite you to contact our Client Relation Center. A personal advisor will provide you with further information.
How can I modify or delete my order?
You are able to modify or delete your order through our official website or our personal advisors will be delighted to assist for any update of your order by phone, email or through our online chat.
What are the delivery options?
Online orders may be delivered to Korea only.
The following delivery options may be offered depending on the delivery region and the availability of your creation.
- Standard delivery – 3 to 5 business days
- When the price of creation is less than 5M KRW, it will be all delivered by Korean Postal Office. If the price of creation is over 5M KRW, it will be delivered by VALEX.
How much does the delivery cost?
All our shipping options are complimentary.
May I have my order delivered to a hotel or at work?
Your order may be delivered to your work place, your residence but we do not deliver to hotels or hospitals.
How can I track my order?
As soon as your online order is shipped, you receive a tracking link through email.
You may also contact one of our personal advisors by phone, email or chat for assistance.
What are my payment options?
You may pay your online order with the following methods:
- Credit Card
- Wire Transfer
You may contact one of our personal advisors by phone or email or chat for more information.
Return & Exchange
What are the conditions of return?
Creations purchased online through our Client Relation Center can be returned for refunds or exchanges within 30 days from the delivery date. Nevertheless please note that engraved and damaged creations are not eligible for returns. Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and security tags and stickers attached to them.
How can I do a return?
To return your order, you may call our Client Relation Centre.
A personal advisor will organize a pick up date for your parcel and will send you the return confirmation email.
Can I return or exchange a gift?
Only a client who purchased Van Cleef and Arpels creations online or through our Client Relation Centers may return or exchange Van Cleef and Arpels products within 30 days following delivery.
Please note that we do only accept an exchange/return order with the same price product.
In terms of refund, the client who purchased Van Cleef and Arpels creation will be entitled to receive a refund.
When will I receive my refund?
As soon as we receive your return order purchased online, we will process your refund request. You will first receive a return confirmation notification. Then, creation(s) will be submitted to a quality control. Once the control passed, you should receive your refund within 14 business days.
How will my creation be delivered?
All our creations purchased online are carefully wrapped in an elegant and secured parcel and a shopping bag is slipped in all boxes for gift occasions.
Can I include a personalized gift message to my purchase?
For gifting occasions, you may include a personalized message with your online package. You can inform our personal advisor your personalized message when placing your order or write your message on your shopping bag page or choose to handwrite it on the blank card that will be included in your parcel.
SERVICES AND PERSONALISATION
Can I engrave my piece?
You may engrave a selection of creations when placing your online order.
You may see on each product page if engraving is available. If it is enabled online, you’ll be able to add your engraving message once the creation is in your shopping bag or to inform a personal advisor your personalized message when placing your order.
Can we resize the creation?
To ensure the perfect fit and your absolute comfort when wearing your creation, Van Cleef & Arpels offers an adjustment service. This intervention is available for most of the creation, depending on its technical and aesthetic specifications. We kindly advise you to contact the closest boutique to confirm your need.
How much does it cost to adjust a creation?
The Maison offers this service as a courtesy for 3 months after purchase. However, some of repairment of adjustment service can be required additional cost so, we kindly advise you to visit our boutique for your need.
When will the service be completed?
As the estimated time of service depends on a creation and type of service, our personal advisors will inform you the details when you visit our boutiques.
Care & repair
How to take care of my piece?
You may visit our care advice section where you’ll find advices for each of your creations and for their precious stones and material. You may also find care advices and instructions for your watch on this section. For further information, you may contact one of our personal advisors by phone or email or through our online chat.
What should I do if I have a problem with my creation?
We strongly advise you to visit one of our Van Cleef & Arpels boutiques should you have any problem with your creation or for all issues related to care or after-sales service, whether it concerns jewelry or watches. Our personal advisors will be pleased to advise you on the appropriate service. Any kind of work or alteration made outside our workshops is a risk of damaging or altering the integrety of your creation.
How long does it take?
Each intervention lead time may vary, depending on the complexity of the work needed to be carried out. Your boutique advisor will be able to provide you with an estimated duration but the creation will always be closely examined by our experts in the workshops where a definite diagnosis, cost and duration will be established and submitted to your approval.
How can I choose between the different creation sizes?
We recommend to purchase your Van Cleef & Arpels creation from our boutiques or our official website. Each creation comes with a certificate of authenticity.
For your information we will not provide an instant expertise in our boutiques, but an authentification certificate can be established by our Heritage experts. Discover additional information on our services page or visit one of our boutiques for more details.
MY VAN CLEEF & ARPELS ACCOUNT
Why create a VCA account ?
Creating an account will allow you to track your online order directly. It will also allow you to check-out faster next time, as you will not need to re-enter your personal data.
I forgot my account password, how can I retrieve it ?
If you have forgotten your password, please click on the log-in section in the upper right hand corner of the website and click on “Forgot your password?” You will receive an email with further instructions. Please check your inbox and click on the link provided in the email to reset your password.
How to delete my VCA account?
If you want to delete your account, you may contact one of our personal advisors by phone or email or through our online chat.