The following delivery options may be offered depending on the delivery region and the availability of your creation.
- Standard delivery – 3 to 5 business days
- When the price of creation is less than 5M KRW, it will be all delivered by Korean Postal Office. If the price of creation is over 5M KRW, it will be delivered by VALEX.
How much does the delivery cost?
All our shipping options are complimentary.
Can my order be delivered in a Van Cleef & Arpels boutique?
When placing an order by phone, you may choose delivery at home or in one of our eligible boutiques.
May I have my order delivered to a hotel or at work?
Your order may be delivered to your work place, your residence but we do not deliver to hotels or hospitals.
How can I track my order?
As soon as your order is shipped, you receive a tracking link through email.
You may also contact one of our client ambassadors by phone or email for assistance.
What are my payment options?
You may pay your phone order with the following methods:
- Credit Card
- Wire transfer
You may contact one of our client ambassadors by phone or email for more information.
Return & Exchange
How do I return or exchange a creation ordered by phone?
Creations purchased through our Client Relation Center can be returned for refunds or exchanges within 14 days from the delivery date. Nevertheless please note that engraved and damaged creations are not eligible for returns.
To return your order, you may call our Client Relation Centre
Our client ambassador will organize a pick up date for your parcel and will send you the return confirmation email.
When will I receive my refund?
As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification. Then, creation(s) will be submitted to a quality control. Once the control passed, you should receive your refund within 14 business days.
How can I modify or delete my order?
Our client ambassadors will be delighted to assist for any update of your order by phone or email.
Gifting & engraving
Will my creation be gift-wrapped?
All our creations are carefully wrapped in an elegant and secured parcel and a shopping bag is slipped in all boxes for gift occasions.
Can I include a personalized gift message to my purchase?
For gifting occasions, you may include a personalized message with your package. You can inform our Client Ambassador your personalized message when placing your order or choose to handwrite it on the blank card that will be included in your parcel.
Can I engrave my piece?
You may engrave a selection of creations when placing your order through our Client Relation Center
Care & repair
How to take care of my piece?
You may visit our care advice section where you’ll find advices for each of your creations and for their precious stones and material. You may also find care advices and instructions for your watch on this section. For further information, you may contact one of our client ambassadors by phone or email.
How can I choose between the different creation sizes?