Terms of Use

Last updated: [November 25th] 2020

About Van Cleef & Arpels and these Terms of Use

Van Cleef & Arpels, branch of Richemont International SA, has its registered offices at 8 Route des Biches, CH-1752 VILLARS-SUR-GLANE, Switzerland, and an agent of Richemont Korea Limited.  The platform (www.vancleefarpels.com.kr) is operated and edited by Van Cleef & Arpels on behalf of Richemont Korea Limited.

These Terms of Use govern your use of our integrated membership services from all channels, including Van Cleef & Arpels websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to Richemont Korea Limited and the head office of Van Cleef & Arpels at the registered address above and their affiliates.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use.  If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform. 

Updates to these Terms of Use

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.

About our hosting services

Hosting Services for our website is provided by Richemont International SA at Chemin de la Chênaie 50, CP30, 1293 Bellevue, Geneva, which is located in Switzerland.

Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our privacy policy

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.

Use of materials on the Platforms

Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Van Cleef & Arpels Material in any way for any public or commercial purposes. Furthermore, Van Cleef & Arpels Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Van Cleef & Arpels Material will automatically terminate and any copies made of Van Cleef & Arpels Material must be immediately destroyed. Any unauthorised use of Van Cleef & Arpels Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Your submissions and unsolicited communications

This section concerns communications sent to Van Cleef & Arpels. It does not concern the communication of personal information to Van Cleef & Arpels in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality luxury items including jewellery, watches, and other luxury accessories. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’s creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that [Van Cleef & Arpels] may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.

Limitation of liability

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’ Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.

Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. [Van Cleef & Arpels] and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

Trademark notice

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’ prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Copyright notice

All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links & linking

The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk. Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.

Termination and suspension

You agree that Van Cleef & Arpels may terminate or suspend your access to and use of the Platforms if Van Cleef & Arpels  reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef & Arpels, its affiliated companies or any third party, with or without notice to you. You agree that Van Cleef & Arpels may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Van Cleef & Arpels will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

General provisions

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’s products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by Van Cleef & Arpels of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use.  Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

Van Cleef & Arpels 

21F. State Tower Namsan 100,

Toegye-ro, Jung-gu

Seoul, Korea

100-052

Phone: (02)1668-1906

Email: Client.relations.korea@vancleefarpels.com

Personal Information Management Policies of Richemont Korea Ltd trading as Van Cleef & Arpels

Richemont Korea Limitd trading as Van Cleef & Arpels (hereinafter “Van Cleef & Arpels”) hereby establishes and discloses the following personal information management policies for the protection of personal information of data subjects and a prompt and smooth management of any grievances thereon in accordance with the Personal Information Protection Act (the “Act”).

Article 1 (Purposes of Managing Personal Information) 

Van Cleef & Arpels shall manage personal information for the following purposes. The personal information being managed shall not be used for any purpose other than those described in the following, and in the event of any change to such purposes, Van Cleef & Arpels shall take required actions such as separately obtaining the consent to such change or posting the revised policies on the website pursuant to the Act: 

1.    Management of membership to the website

Van Cleef & Arpels shall manage personal information for the verification of the intent of an applicant to become a member, identification and authentication of an individual for the provision of membership services, retention and management of membership eligibility, verification of individual identity according to the execution of the limited verification of identities system, prevention of improper usage of services, verification of the consent of the legal representative when managing the personal information of a minor under the age of 14, various types of notifications, management of grievances, improving contents of the website and provision of customized web-based service to members, etc.

2.    Provision of goods or services, dealing with enquiries and requests, and management of accounts and records

Van Cleef & Arpels shall manage personal information to manage and fulfil purchase orders, sending of agreements and invoices, delivery of contents, delivery of customized services, identity and age authentication, payment or settlement of fees, and collection of debts, dealing with customers’ requests and enquiries, and management of our accounts and records etc.  Van Cleef & Arpels shall manage personal information to send service related communications, including announcements and administrative messages such as order confirmation and to manage and fulfil repair orders and to provide after service care.

3.    Management of grievances and legal compliance

Van Cleef & Arpels shall manage personal information for the verification of the identity of a person who filed a complaint; identification of the matter being complained of; contact and notification for inquiry of facts; and notification of the result of the grievance management, etc.

Van Cleef & Arpels shall manage personal information for prevention of fraud and other prohibited or illegal activities and as part of our efforts to keep our website and platforms secure.

4.    Customer management, market research and marketing

Van Cleef & Arpels shall manage personal information:

• to deal with your enquiries and requests;

• for the purposes of sending you marketing communications, direct marketing and advertisements in the business areas in which it operates and of providing information related to products, services or events, etc. through online display ads or using communication channels you have provided, including email addresses, mobile numbers, telephone numbers, social media platform ID and postal addresses;  

• to conduct survey and market research so that we can continuously improve the service we provide to our customers; and

• to understand how our website and platforms are used so that we can continuously improve our platforms, services and other offerings.

5.    Provision of integrated services

Van Cleef & Arpels provides the services, as integrated services of ① to ④ above, from all channels, including websites, mobile applications, boutiques and/or client relations center. Under the membership service, once a customer registers with Van Cleef & Arpels whether on the website or mobile applications, or with a boutique or client relations center, the customer can access services offered online, offline and client relations center. For example, a customer creating an online account would be able to receive both online and offline services.

Article 2 (Personal Information Items Under Management)

Van Cleef & Arpels manages the following items of personal information.

1.    Information that may be collected from the website

• Purpose of collection: Management of membership to the website, access to call agents, reservation of visit and subscription to newsletter, deal with customers’ enquiries and requests, and provision of membership services
  
• Items: title, salutation, name, membership ID, password, e-mail address, country of residence, phone number, date of birth, wedding anniversary, other digital platform ID, postal addresses and post codes and other personal information provided by customers

2.    Information that may be received through customer cards at offline boutiques

• Purpose of collection: management of membership, provision of goods or services, dealing with enquiries and requests, management of claims and legal compliance, customer management and marketing, and provision of membership services
• Items: Title, name, phone number, email address, other digital platform ID, country of residence, postal addresses and post codes, date of birth, wedding anniversary and preferred language, and consent to or refusal of the provision of personal information

3.    Information that may be collected from the Client Relations Center

• Purpose of collection: Customer registration, receiving calls from customers, quotation of price for repairs, and answering inquiries on products and boutiques, telephone sale, and for security, training or development purposes, and provision of membership services.
• Items: Name, e-mail address, phone number, other digital platform ID, country of residence, postal addresses and post code, date of birth, wedding anniversary, voice recording, and other personal information provided by the customers

4.    Information that may be collected when you purchase products in boutiques, online or by phone

• Purpose of collection: completion of transactions, delivery of goods or services, dealing with enquiries and requests, and providing customer services (including customer care, after-sale and repair services)
• Items: purchase details, payment information and other personal information provided by the customers.

5.    Information that may be collected through customers’ access to and use of the website: Van Cleef & Arpels operates a computer system whereby Van Cleef & Arpels collects IP address, cookies, MAC address, service usage records, visit records, improper usage records and other information collected by automatic tracking technologies.

• Purpose of collection: analysis of the frequency of customers’ visit and use of the website; implementation of targeted marketing; provision of customized or personalized service; analysis of preference or interests of customers; and upgrade and improvement of the website and its contents
• Customers may choose not to store cookies by selecting the relevant option under the web browser.  Customer may require Van Cleef & Arpels to obtain a prior consent before Van Cleef & Arpels collects cookies from the customer’s browser and may also refuse to provide any cookies to Van Cleef & Arpels. We use this information to better understand how visitors use our website and for internal reporting purposes.  We will anonymise and not identify individuals through such information without your consent.

6.    Information collected when you interact with us over social media or other digital platforms

• Purpose of collection: answering customers’ queries on goods and services, making boutique appointments and providing information, customer management and marketing, analyzing preferences or interests of customers and update the contents, and location services etc.
• Items: title, salutation, name, membership ID, password, e-mail address, country of residence, phone number, date of birth, wedding anniversary, other digital platform ID, postal addresses and post codes and other personal information provided by customers.

Article 3 (Management and Retention Period of Personal Information)

1.    Van Cleef & Arpels shall manage and retain personal information within the legal retention and use period of personal information or within the retention and use period of personal information consented to by the data subject at the time of collecting personal information.

2.    The period of managing and retaining personal information for the purposes set out in Article 1 is as follows.

1. For the management of [membership] to the website, Van Cleef & Arpels shall manage and retain personal information until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of membership from the website of business operator or organization; provided, however, in the case of an occurrence of any of the following events, until the end or resolution of such event:

1) Any pending investigation or probe following any violation of relevant laws, and

2) Any remaining debts or claims which arose from using the website.

2. For the provision of goods or services, dealing with enquiries and requests, and management of our accounts and records, Van Cleef & Arpels shall manage and retain personal information until the completion of the supply of such goods or services, and the completion of the payment or settlement of fees, or until the objective of personal information management is achieved; provided, however, that the personal information necessary for accounting treatment of Van Cleef & Arpels or reflected in the books and records material to the business of Van Cleef & Arpels shall be maintained for 10 years pursuant to the Commercial Code of Korea.

3. For management of grievances and legal compliance, Van Cleef & Arpels shall manage and retain personal information until the service or follow-up service of customers’ grievances and complaints is completed.

4. For customer management and marketing, the personal information will be managed and retained until the earlier of (i) the time it is withdrawn by the customer and (ii) the time the purpose of collecting the personal information has been achieved.

5. Notwithstanding the foregoing, Van Cleef & Arpels may retain customers’ personal information for a longer time period as required by applicable laws or government orders.

3.    In the interest of protecting the personal information of customers who have been inactive for one (1) year or longer (the “Inactive Customers”), Van Cleef & Arpels shall separately store and manage the personal information of Inactive Customers from the personal information of other users.

1. Inactive Customers shall be determined based on factors such as login dates and customer service representative contact dates, and shall mean customers who have not used our services for a period of time as designated by the relevant laws and regulations.

2. Van Cleef & Arpels shall provide users with prior notice one (1) month before they are classified as Inactive Customers and their information is separately stored and managed.

3. The separately stored and managed personal information of Inactive Customers shall be maintained for a certain period of time pursuant to the relevant laws and regulations, and shall be destroyed once such period of time expires. Any personal information not destroyed shall be provided upon the user’s request to resume use of the services.

Article 4 (Transfer of Personal Information to Overseas Affiliates for Processing)

1.    Van Cleef & Arpels shall manage the personal information of data subjects within the extent set forth in Article 1 (Purposes of Managing Personal Information).In order to better service customers and properly gather, process and manage customer data, Van Cleef & Arpels may delegate the management and processing of such personal information to its overseas affiliates listed in paragraph ⑤ below in accordance with the Act, including under the consent of the data subject, or when required by special provisions of other laws. Van Cleef & Arpels has entered into an agreement for delegation of personal information processing services with such entities.

2.    The date/time and method of transfer: transfer of personal information is carried out from time to time during the provision period of the services via electronic transfer using VPN.

3.    The purposes of delegating the management and processing of the personal information include providing technical and IT system, storage and support for client data, conduct analysis and research based on transactions (including analysis of purchase preferences), arranging logistics and product delivery, providing customer services and all other sale, customer card and after-sale services, handling customer’s requests and complaints, and providing customer communication services (including sending e-newsletter and marketing communications on behalf of Van Cleef & Arpels).  

4.    Items of personal information to be transferred are specified in Article 2 above.  . 

5.    Van Cleef & Arpels shall ensure that all persons and affiliates receiving such personal information shall make best efforts to make sure that the information of data subjects is safely retained according to the Acts and relevant laws. [Van Cleef & Arpels will delegate the personal information processing and management services to the following overseas affiliates:

6.    Except where expressly provided above, Van Cleef & Arpels shall not use the personal information of the data subjects for unnecessary communication. Unless permitted by the law, Van Cleef & Arpels shall not engage in any act of selling or leasing personal information provided by the data subjects through the website to any third party. Van Cleef & Arpels shall endeavor to keep the information of the data subjects safe at all times.

Article 5 (Consignment/Delegation of Management of Personal Information)

1.    For a smooth management of personal information, in addition to transfer to our overseas affiliates for data processing as provided in Article 4 above, Van Cleef & Arpels also consigns its duties of managing personal information as follows. 

Operation of a Client Relations Center

- Consignee: HANKOOK CORPORATION INC LIMITED

- Details of the duties consigned: Receiving calls from customers, quotation of price for customer service, providing boutique information, dealing with enquiries and requests and conducting phone sale (if such service is available) etc. 

Retention and management of customer cards 

- Consignee: VALEX SECURITY KOREA LTD.

- Details of the duties consigned: Retaining and managing the customer cards accepted by boutiques

Client satisfaction survey

- Consignee: IFOP

- Details of the duties consigned: Conducting e-mail surveys about client satisfaction levels 

Printed DM mailing

- Consignee: YOUNGWHAROI POST

- Details of the duties consigned: Sending printed catalogues, brochures and leaflets to clients  

Email Newsletter/e-DM mailing

- Consignee: Cheetah Digital

- Details of the duties consigned: Sending Email newsletter, Managing e-mail direct marketing campaigns

2.    At the time of entering into consignment/delegation agreements, Van Cleef & Arpels specifies in the agreements etc. the matters relating to prohibition of processing personal information beyond the purpose of performing the consigned duties, technical and administrative protection measures, restriction on re-consignment, management and supervision of the consignee, compensation for damages and etc., and supervises a safe management of personal information by the consignee in accordance to the Act.

3.    In the event of any change to the contents or nature of the consigned duties or any change of the consignee, Van Cleef & Arpels shall disclose without delay such change through this personal information management policy.

Article 6 (Rights and Obligations of Data Subject and Method of Exercise)

1.    The data subject may exercise any of the following rights related to personal information protection against Van Cleef & Arpels at any time.

     1. Right to demand a view of his/her personal information;

     2. Right to demand correction in case of an error etc.

     3. Right to demand deletion; and

     4. Right to demand cessation of management of his/her personal information.

2.    Any of the rights set forth in paragraph ① may be exercised against Van Cleef & Arpels through a written instrument, e-mail, FAX and etc. in accordance with the Appendix Form No. 8 of the Enforcement Rules of the Personal Information Protection Act, in which case Van Cleef & Arpels shall take relevant actions immediately. Any request pertaining to personal information or cessation of services provided by Van Cleef & Arpels is to be sent via e-mail at client.relations.korea@vancleefarpels.com or by mail to the following address:

Van Cleef & Arpels

21F. State Tower Namsan,

100, Toegye-ro, Jung-gu
Seoul, Korea
100-052

You are requested to notify Van Cleef & Arpels of any change to your personal information in order to keep your information up-to-date, and if you do not wish to receive e-mail services provided by Van Cleef & Arpels, you may choose to stop receiving such services at any time following the instructions specified at the bottom of the e-mail.

3.    In the case that Van Cleef & Arpels is demanded by the data subject to correct or delete any error etc. in personal information, Van Cleef & Arpels shall not use or provide the relevant personal information until such correction or deletion is complete.

Any of the rights set forth in paragraph ① may be exercised through agents such as a legal representative or a delegated person of the data subject, in which case the power of attorney should be submitted in accordance with the Appendix Form No. 11 of the Enforcement Rules of the Personal Information Protection Act.

Article 7 (Destruction of Personal Information)

1.    If personal information becomes no longer needed such as by the elapse of the retention period, achievement of the purpose of managing personal information and etc., Van Cleef & Arpels shall destroy the relevant personal information immediately.

2.    If Van Cleef & Arpels is required by law to keep preserving personal information even though the retention period consented to by the data subject expired or the purpose of managing personal information is achieved, the relevant personal information shall be migrated to a separate database or be kept at a different place. 

3.    Personal information is destructed based on the following procedure and method:

   1. Destruction procedure 

    Van Cleef & Arpels selects the personal information which is required to be destroyed and destroys it under the approval by the personal information protection officer in Van Cleef & Arpels.

   2. Method of destruction 

    Van Cleef & Arpels destroys personal information recorded and stored in the form of electronic files in a way that it cannot be re-generated, and personal information recorded and stored in the form of paper by shredding using shredding machines or by incineration.

Article 8 (Measures to Secure Safety of Personal Information)

Van Cleef & Arpels has put in place the following measures in order to secure the safety of personal information.

1.    Administrative measures: Establishment and execution of internal plan for management, regular staff training, and etc. 

2.    Technical measures: Management of access authority to the personal information management system, installation of the access control system, encryption of authentic identification numbers, and installation of security programs 

3.    Physical measures: Restriction of access to the computer room, the data storage room, and etc.

Article 9 (Personal Information Protection Officer)

1.    Van Cleef & Arpels has appointed the following person as the personal information protection officer in order to take overall responsibility of the matters relating to the management of personal information and process complaints raised by data subjects and remedy any damage.

   ▶ Personal information protection officer 

       Name: HyaeSun Kim

       Title: Data Protection Officer 

       Contact No. : <Phone> (02)3440-5552  

<E-mail> sunny.kim@richemont.com 

<FAX> (02)3440-5588  

  ▶ Department charged with protection of personal information 

       Name of Department: Van Cleef & Arpels, Client Development Team 

       Person in charge: Client Development Manager 

       Contact No. :<Phone> (02)1668-1906, 

<E-mail> Client.relations.korea@vancleefarpels.com  

<FAX> (02)3440-5519

2.    A data subject may contact the personal information protection officer or the department specified above for any inquiry on personal information protection, complaints, remedies and etc.  Van Cleef & Arpels is committed to answering and acting upon any inquiry from you immediately.

Article 10 (Installation and Operation of CCTV)

Van Cleef & Arpels has installed and is operating CCTV as follows.

1.    Basis and purpose of the installation of CCTV: Safety of facilities, prevention of fire and theft at the boutiques of Van Cleef & Arpels

2.    Number of CCTV, location, and scope of recording: 151 CCTVs devices are installed in major facilities including the boutiques covering the entire space of major facilities

3.    Manager in charge: Security Team / Responsible department; and persons with access to the image data: managers and vice managers of each boutique

4.    Duration of recording, period of storage, place of storage and method of management

      - Duration: 24 hours a day

      - Period of Storage: 35 days from recording 

      - Place of storage and method of management: Stored and managed in the control rooms for CCTV at each boutique

5.    Method and place of viewing image data: To be requested to the manager in charge (Security Team)

6.    Request for a view of image data by a data subject: Application for the confirmation of the existence of image data of an individual and the view of such image data should be filed. The view will be allowed only if the data subject him/herself is recorded in the image or it is necessary without doubt for the protection of the life, body, and properties of the data subject.

7.    Technical, administrative, and physical measures for the protection of image data: Establishment of internal management plan, access control and access authority restriction, application of technologies enabling safe storage and transmission of image data, retention of management records, preventative actions against alteration and counterfeit, preparation for facility for retention, and installation of locking mechanism, etc.

Article 11 (Amendment to Personal Information Management Policies)

1.    The personal information management policies herein shall take effect as of [2020.11.25] 

2.    Previous personal information management policies can be found by clicking the links below:

[2016.06.23 -2020.11.24]

https://www.vancleefarpels.com/kr/ko/others/legal-page.html