Care & Services

Discover the Maison's care advice as well as its services to preserve the beauty of your piece.

The Maison's services

Adjust, maintain or personalize: Van Cleef & Arpels offers a variety of services to ensure that your creation enchants you day after day.

Size adjustment

Your piece may be adjusted to ensure a comfortable fit

Customization

Our services include engraving for jewelry and strap change for watches

Maintenance and repair

Is your piece worn or damaged? Discover the Maison's services to revive its shine

Authentication and Valuation

Van Cleef & Arpels authenticates and appraises your creation

Do you have an ongoing service?

Check its status

Our care advice

Discover Van Cleef & Arpels' guide to preserving the beauty of your creation.

Daily wear

Advice for wearing your creations

Stone care

Find out more about precious and ornamental stones

Storage

Preserve the beauty of your creation when you are not wearing it

Cleaning

Our recommendations to clean your creation at home

Request a service

The Maison is committed to handle your piece with the most care. We are at your disposal online, by phone or in our boutiques to arrange a service request.

Discover the Maison's home collect service

Frequently asked questions

How can I choose between the different sizes?

Can my piece be engraved?

It is possible to engrave a selection of creations. It is mentioned on the product page whenever it is the case. You may add a message once the piece is in your shopping bag. Please note that engraved pieces are not eligible for refund or exchange.

Can my piece be adjusted?

To ensure the perfect fit, Van Cleef & Arpels offers an adjustment service for most of the creations, depending on their technical and aesthetic specifications. We kindly advise you to contact the closest boutique to find out more.

How much does it cost to adjust a creation?

Van Cleef & Arpels offers this service as a courtesy for 12 months after purchase. However, some cases can require additional costs. For more information, we invite you to consult the page dedicated to services.

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Extraordinary objects

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THE MAISON

Van Cleef & arpels History

culture & transmission

Services