FAQ

All our creations are carefully wrapped in an elegant and secured parcel and a shopping bag is slipped in all boxes for gift occasions.

For gifting occasions, you may include a personalized message with your package. Write your message on your shopping bag page or choose to handwrite it on the blank card that will be included in your parcel.

You may engrave a selection of creations when placing your order through our Client Relation Center

To ensure the perfect fit and your absolute comfort when wearing your creation, Van Cleef & Arpels offers an adjustment service. This intervention is available for most of the creations, depending on their technical and aesthetic specifications. We kindly advise you to contact the closest boutique to confirm your need.

The Maison offers this service as a courtesy for 12 months after purchase. Beyond 12 months, the price of the service is of 1400 HK$ (INCL. VAT)

It takes less than 2 weeks for the adjustment service to be completed, but each intervention lead time may vary, depending on the complexity of the work required.

You may visit our care advice section where you’ll find advices for each of your creations and for their precious stones and material. You may also find care advices and instructions for your watch on this section. For further information, you may contact one of our personal

We strongly advise you to visit one of our Van Cleef & Arpels boutiques should you have any problem with your creation or for all issues related to care or after-sales service, whether it concerns jewelry or watches. Our personal advisors will be pleased to advise you on the appropriate service. Any kind of work or alteration made outside our workshops is a risk of damaging or altering the integrity of your creation.

Each intervention lead time may vary, depending on the complexity of the work required. Your boutique advisor will be able to provide you with an estimated duration but the creation will always be closely examined by our experts in the workshops where a definite diagnosis, cost and duration will be established and submitted to your approval.

You may find motifs size guide for Alhambra, Perlée and Frivole collections. You may also find size guides to help you find your ring size.

We recommend to purchase your Van Cleef & Arpels creation from our boutiques or our official website. Each creation comes with a certificate of authenticity.

For your information we will not provide an instant expertise in our boutiques, but an authentification certificate can be established by our Heritage experts. Discover additional information on our services page or visit one of our boutiques for more details.

Creating an account will allow you to track your online order directly. It will also allow you to check-out faster next time, as you will not need to re-enter your personal data.

If you want to delete your account, you may call our personal advisors or make a request via our online form.

Van Cleef & Arpels collects information about you when you interact with us in boutiques, online or via our client relations center by phone. For further information about how we use information we collect from you and how we share, protect, retain your information and for further information about your rights, please see our Privacy Policy.

Our websites, mobile applications and other digital platforms use cookies in accordance with our Cookie Policy. Our Cookie Policy explains how we collect, use, disclose and transfer the personal information that you provide us on our platforms, when you visit a Van Cleef & Arpels boutique, contact the Van Cleef & Arpels client relations center by phone, or when you interact with us over social media platforms.