The Maison offers multiple services to ensure your jewelry creations are optimally maintained.
Personalize your creation
Personalization service for your jewelry creation
Each jewelry creation is unique and symbolizes an emotion, an occasion or a memory dear to its wearer. The Maison Van Cleef & Arpels offers personalized engraving services for rings and pendants to ensure that this special sentiment remains with you forever.
The engraving of your choice can be produced within 2 weeks depending on the technical and aesthetic specifications of the creation. The maximum inscription length will vary depending on the design of your creation.
Adjust you creation
Adjustment service for your jewelry creation
Because your wellbeing is essential, Van Cleef & Arpels offers you an adjustment service to make sure your creation perfectly fits you with the highest level of comfort.
Our Maison jewelry experts apply their technical know-how to finely shape the metal of a ring, modify the length of a chain, adapt the post or clip mechanism of an earclip.
Performed within at least 2 weeks, this service is always undertaken with respect to the original technical and aesthetic specifications of each creation.
Complimentary service within 12 months after your purchase.
Price of this service beyond 12 months: complimentary for earclips; 250 AU$ (Incl. VAT) for all other creations
Van Cleef & Arpels is dedicated to helping you care for your jewelry creation, offering a preservation service to safeguard its integrity, condition and vitality. We recommend having this service performed at the first sign that an element of your creation may be weakened.
The Maison's jewelry experts will use their expertise to repair the links of your chain, mend or replace the clasp of your creation, and ensure all stones are secure.
Price of this service: 250 AU$ (Incl. VAT)
In the event that other interventions are required, our jewelry experts will dedicate their expertise to restoring the beauty of your creation. Our Boutiques will be pleased to advise you on the appropriate service and provide you with a more detailed estimate.
Revitalize your creation
Revitalization service for your jewelry creation
Your jewelry is part of you – it accompanies you throughout your life which can result in wear and tear over time. In order to revive its original brilliance, our boutiques and workshop experts offer a shining service where a careful cleaning of your creation is performed.
Various methods can be applied according to the delicacy of the materials and the technical specifications of the creation. These range from immersing the creation in a gentle cleansing bath followed with a thorough drying, to cleaning it with a special paste and cloth to reveal its shine and remove superficial scratches.
Should your creation contains deeper scratches, a polishing service can also be performed. We highly recommend to limit the number of polishings your creation receives in order to preserve its integrity over time.
Authenticate your creation
Authentication service for your jewelry creation
Your Van Cleef & Arpels creation is truly precious, holding valuable memories of special moments.
Thanks to the Maison's authentication service, we can help you to protect its value over time. Our Heritage experts will thoroughly examine your Van Cleef & Arpels creation, referring to our historical archives in order to certify its authenticity. At the end of this process, you will receive a Letter of Authenticity that we recommend keeping safe with your creation.
Our valuation service provides an appraisal of your Van Cleef & Arpels creations for insurance purposes based on their current market value.
Theses services require thorough research and may take several months to be completed. We invite you to bring your creation into a Van Cleef & Arpels Boutique where our teams will be pleased to help you.
Price of the authentication service: 2 500 AU$ (incl. VAT)
Price of the insurance valuation service: complimentary service for contemporary creations, 1 700 AU$ (incl. VAT) for other creations
SERVICE REQUESTS IN AUSTRALIA
How to request a service?
Our teams will be delighted to welcome you and personally assist you for your services requests.
We invite you to visit one of our Van Cleef & Arpels boutiques in order to drop off your creation for intervention.
To ensure optimal maintenance of your jewelry creations, we welcome you to visit a Van Cleef & Arpels boutique where a member of our team can personally assist you in fulfilling a service request.
Our Maison experts will take the utmost care handling your request and are dedicated to providing your creation with the best service possible so that you can continue to enjoy it daily.
Our personal advisors would be delighted to assist you