To ensure your satisfaction, creations may be exchanged in accordance to our Conditions of Sales. Please review the following conditions:
- The creation you wish to return/exchange must have been purchased through Van Cleef and Arpels' online boutique (via the website or by telephone).
- The product must be returned within 14 days after contacting Van Cleef & Arpels, in its original box and with all accessories and documents originally included in the delivery package.
- Le produit Van Cleef & Arpels doit être renvoyé en parfait état, dans son emballage d'origine, avec toutes les protections, étiquettes et autocollants d'origine.
- Should you wish to return or exchange a creation you have ordered, you must call our Clients Relations Centre to ensure that the return / exchange requested complies with the Conditions of Sale and to obtain a Return Number (RN).
- If you do not use the pre-paid delivery label that was included in the delivery package, you will have to bear the cost of returning the product. Please keep proof of postage. We also recommend that you send back the product through a secure carrier.
- Please note that personalized products cannot be returned to Van Cleef & Arpels for exchange or refund.
Gifts may be exchanged. If you are a Gift recipient, you can exchange your gift for a creation of an identical or higher price (in the latter case, you will be charged the additional amount). Creations may only be exchanged for items of a lower price when rings, watches and bracelets are changed for a different size. These exchanges are limited to items which are in stock and of the same model: only the purchaser will be credited with the price difference.
Creations that have not been purchased on the Website or through the Client Relations Centre may NOT be returned to the Van Cleef & Arpels online boutique.
For more information, please see our Conditions of Sale or contact our Clients Relations Centre from 10am to 7pm Monday to Friday, or by email:
Each creation returned to Van Cleef & Arpels will be subject to Quality Control. Upon receipt of your creation, Van Cleef & Arpels will verify that your return complies with the Conditions of Sale and, if that is the case, will proceed with the refund or exchange, as applicable.