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隐私政策

最近更新：2019 年

关于Van Cleef & Arpels梵克雅宝和本隐私政策

历峰集团分公司Van Cleef & Arpels梵克雅宝的注册办公地址为瑞士8, Route des Biches, CH-1752 Villars-sur-Glâne。在本隐私政策中，我们使用Van Cleef & Arpels梵克雅宝一词（以及“我们”和“我们的”）来指位于上述注册地址的Van Cleef & Arpels梵克雅宝总部、我们的关联机构和专卖店。

请花一些时间阅读以下政策，其中解释了我们将如何收集、使用、披露和传输您通过我们的网站、移动应用程序和其他数字平台（统称为“平台”）提供给我们的个人信息，当您造访Van Cleef & Arpels梵克雅宝专卖店或通过电话联络Van Cleef & Arpels梵克雅宝接待处或当您在社交媒体平台与我们互动时可能需要向我们提供此类信息。本政策还解释了在您使用我们的平台时，我们如何采用 cookie 及相关技术来收集信息。

如我们有提供线上销售或提供客人致电Van Cleef & Arpels梵克雅宝客户服务中心购买产品，请您务必阅读适用的销售条款，其中的条款和条件对通过这些渠道购买产品的交易具有约束力。

本隐私政策的更新

我们可能会不时更新本隐私政策。届时，我们会将变更发布在本平台上。

您提供给我们的信息以及我们如何使用

个人信息是指以电子或者其他方式记录的能够单独或者与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。

我们向你收集的个人信息说明如下：

· 为了进入我们平台的特定栏目，您可能需要在我们的平台上进行注册。在注册过程中，您需提交自己的基本个人信息（包括您的姓名和住址、出生日期、电子邮件地址和电话号码）。我们也可能向您收集网络身份标识信息，包括系统账号、IP地址、邮箱地址和有关的密码和密码保护答案。当您在所要求的栏中输入自己的详细资料注册账户时，即授权Van Cleef & Arpels梵克雅宝向您提供所选择的服务；

· 当您从线上或通过电话购买我们的产品，我们会收集与您的购买有关的详情和付款信息（包括银行账户资料）等。除此之外，当您与我们通信（例如，如果您联系我们并咨询某种产品或服务）、造访Van Cleef & Arpels梵克雅宝专卖店或通过电话联络Van Cleef & Arpels梵克雅宝接待处而提供您的详细资料时，我们也可能会收集有关您的个人信息。请注意，出于安全、培训和开发目的，您的通话有时会被录音；

· 如果您选择通过社交媒体平台或其他第三方服务与Van Cleef & Arpels梵克雅宝进行互动，我们将收集您通过该平台提供给我们的信息；

· 我们还自动收集有关我们平台用户的某些信息，具体请参阅下面标题为“cookie及我们自动收集的其它信息”章节；并且

· 在我们有提供定位服务时（详情参阅下列“定位服务”章节），我们将收集您的位置信息。

个人敏感信息是指一旦泄露、非法提供或滥用可能危害人身和财产安全、极易导致个人名誉、身心健康收到损害或歧视性待遇等的个人信息。我们可能向您收集的个人敏感信息包括个人财产信息（包括银行账号及交易和消费记录）、个人身份信息（包括身份证），网络身份标识信息（包括系统账号、邮箱地址、密码和密码保护答案）及其他信息（包括个人电话号码、手机号码、已婚或未婚、通信记录和内容、行踪轨迹、网页浏览记录和定位信息）。

我们向您收集的信息将被用于：

· 管理和履行订购单和维修单职责、方便送货、退款，以及提供售后服务；

· 管理我们的帐户和记录；

· 处理您的查询和请求；

· 发送服务相关通信，包括公告和行政管理消息，例如订单确认；

· 根据您的信息（如您的购买历史记录和之前与我们的互动）来确定我们认为您可能会感兴趣的产品和服务；

· 在我们有合法理由的情况下，根据您的通信偏好向您发送与我们及其他第三方合作伙伴相关的、我们认为您可能会感兴趣的营销通信（包括电子邮件和社交媒体受众匹配）（请参阅下面的“您的选择”章节，详细了解您如何能够管理这些更新讯息）；

· 开展市场调研，以便能够不断改进我们提供给客户的服务；

· 展开信用调查、预防欺诈和其它违禁或非法的活动，保障我们平台和服务的安全；以及

· 了解我们平台的使用情况，以便能够不断改进我们的平台与服务及其它产品和服务。

· 进行直接和间接用户画像，以便改进我们提供给客户的服务并您发送你可能感兴趣的有关我们的产品和服务的市场营销信息（请参阅下面的“您的选择”章节，详细了解您如何能够管理这些更新讯息）。

Cookie及我们自动收集的其它信息

像大部分平台一样，Van Cleef & Arpels梵克雅宝通过记录 IP 地址和使用 cookie 以及类似技术来确保我们对您进行识别并为您提供量身订制的体验，同时让我们了解平台访客是如何进入我们的平台。下面将详细介绍我们如何使用 cookie 及相关技术。

什么是 cookie？

Cookie 是在您造访网站或移动应用程序时下载到您的电脑或移动设备上的文本文件，其中包含少量信息。当您切换浏览网站各个页面或返回之前造访过的网站或移动应用程序时，通过它就可以辨认出您的电脑。Cookie 被广泛用来保证各种平台的运转或提高运转效率，以及向平台所有者提供信息。

我们使用 cookie 的目的是（比如通过记住您的语言和/或产品偏好）为强化访客的在线体验，以及更好地了解我们平台的使用情况。例如，cookie 可以让我们得知您之前是否造访过我们的平台，或者您是否是一位新的访客。它们还有助于确保您在网上看到的广告与您的情况和个人兴趣更加贴近。

Cookie 分为两大类：

· 第一方 cookie，由Van Cleef & Arpels梵克雅宝直接发送到您的电脑或移动设备上。它们仅供Van Cleef & Arpels梵克雅宝用于在您的电脑或移动设备再次造访我们平台时对其进行识别。

· 第三方 cookie，由第三方服务提供商在我们的平台上提供，并可供该服务提供商用于在您的电脑或移动设备造访其它平台时对其进行识别。第三方 cookie 最常用于平台分析或广告目的。

Cookie 在您的电脑或移动设备上的驻留时间不尽相同。Van Cleef & Arpels梵克雅宝同时使用“会话 cookie”和“永久 cookie”。会话 cookie 仅在您的浏览器打开期间存在，一旦您关闭浏览器，它们即会自动被删除。永久 cookie 在您的浏览器关闭后依旧存在，可用于在您再次打开您的浏览器并浏览因特网时识别您的电脑或移动设备。

Van Cleef & Arpels梵克雅宝使用哪些 cookie?

我们的平台仅向您的电脑或移动设备发送以下类型的 cookie：

Cookie 类型 / 用途

基本用途必需的 cookie

这些 cookie 对向您提供通过本平台可以得到的服务以及使用其某些功能（如进入安全区域）是必不可少的。没有这些 cookie，不可能使用您所要求的服务（如交易页面和安全登录账户）。

功能 cookie

这些 cookie 用于与本平台之呈现、性能和功能相关的多种用途。但其总体目的是为了增强访客使用本平台的体验与乐趣。

例如，其中的某些 cookie 让访客能够指定语言、产品或其它平台偏好。

性能 cookie

我们使用上述信息来帮助提高我们平台的运行效率，收集广泛的人口统计信息，以及监测我们平台的活动水平。

广告 cookie

当您进入我们的平台或点击平台上的广告或促销区域时，这些 cookie 可用来投放与您个人情况和兴趣爱好更加贴近的广告。它们还用于限制您看到某项广告的次数，以及帮助评估广告和促销的有效性。它们还可用来限制您看到某项广告的次数，帮助评估广告和促销活动的有效性。

它们通常由广告网络在得到我们允许的情况下投放。它们会记住您曾经进入过某个平台并与其他机构（例如，广告商）共享这类信息。

社交 cookie

这些 cookie 让用户能够通过第三方社交媒体及其它平台分享页面和内容。发送这些 cookie 的公司还可能使用您的信息在其它平台上提供有针对性的广告。

如何管理或删除 cookie

我们会根据您的同意使用非必要的cookie。您有权随时撤销该同意并拒绝 cookie的使用，我们将在下面说明您如何行使这项权利。但请注意，如果选择拒绝 cookie，您可能就无法使用我们平台的全部功能。

您可以通过更改浏览器设置设置您的 cookie 首选项工具]您也可以，阻止将本平台的 cookie 放置在您的电脑或移动设备中。如需更改设置，请按照浏览器的说明进行操作（该设置通常位于“帮助”、“工具”或“编辑”菜单中）。

IP 地址

我们将会收集有关您电脑或移动设备的信息，包括在可能的情况下收集您的 IP 地址、操作系统、登录时间和浏览器类型。我们使用这些信息是为了更好地了解访客如何使用我们的平台，以及用于内部汇报目的。我们将会匿名化这些信息并与广告商、赞助商或其他企业分享。

[关于广告]

[当您离开我们的平台之后，这些平台会使用第三方（例如，网络广告商）和广告交换平台将您的广告放置在第三方平台上，我们会使用第三方分析和其他服务供应商来评估平台使用情况以及对广告和我们的内容进行观察，并为我们和/或第三方提供类似信息。网络广告商指展示广告的第三方，这种展示是通过您造访平台和您所造访过的其他应用程序和网站来实现。第三方广告服务让我们能够将广告定位在您可能感兴趣的产品和服务上。

第三方追踪技术并非由我们控制，虽然这些技术与我们的平台或广告相关。与我们的实践做法有关的声明并不适用于这些第三方和其他各方所用之信息的收集方法，也不适用于这些第三方对所收集之信息进行的使用。当第三方收集、存储和分享相关信息时，应该对他们的服务条款、隐私政策、许可、备注和选项进行审核。对于第三方广告商、广告网络、交换平台或相关第三方的政策或实践做法，我们不做任何陈述。

在广告投递方面，您有权做选择。您可以退出接收特定类型的行为广告，方法是使用上面标题为“如何管理或删除 cookie”章节中描述的第三方网站。对于任何第三方退出选项的有效性或符合性，我们不承担任何责任。]

定位服务

我们所提供的服务当中有一些可使用与您的位置有关的信息,这类服务通常是您在使用移动设备或应用程序时可取得的。就这些服务而言，您会有机会决定是否同意使用定位服务。此定位服务，举例而言包括为了让您获得更量身订造的服务而从GPS, 感应器、指向标或Wi-Fi点的使用取得信息并将该等信息加以处理。您的设备会有设定功能，您可以在不想要享有这种服务时通过设定关掉定位服务。

分享您的信息

除以下情形外，我们不会向他人或非关联公司分享您的个人信息：

· 我们将为下列目的将您的个人信息提供给第三方提供商：为了提供在线和其它付款服务、执行信用审查及预防欺诈，及我们为“您提供给我们的信息及我们如何使用”章节中所述的目的而须使用您的信息以便提供给您的任何其他服务。我们将尽合理努力（如通过合同和进行经常性信息安全影响评估）确保第三方供应商有足够的安全措施保护您的个人信息；

· 在我们认为是履行法律或监管义务，或保护我们的权利或任何第三方的权利所必需时，我们将会把您的个人信息披露给任何执法机构、法庭、监管机构、政府当局或其他第三方；及

· 我们将会把您的个人信息披露给收购或转让我们的全部或几乎全部资产和业务的任何第三方。如果发生该等出售或转让，我们会尽合理努力以尽量确保接收您的个人信息的实体以遵守本隐私政策的方式使用该等信息。

跨国传输

我们可能会将所收集的信息根据当地法律传送到香港，瑞士和欧盟或到我们的一家或多家集团关联公司或第三方服务提供商所在的或设有营运的任何国家或地区，并在该地存储和进行处理。有关我们集团关联公司所在的国家或地区，请参阅https://www.richemont.com/group/group-locations.html。这些第三方将使用基于云的储存方案。虽然其他地区可能并无与您所在国家标准相同的数据保护措施，但我们仍会依照本隐私政策来保护我们所传送的个人信息。

保护您的信息

我们希望您能放心使用我们的平台，我们会致力于保护我们收集的个人信息。我们对使用您个人信息的权限作出限定，仅供为向您提供产品或服务或完成其本职工作而合理需要使用该等信息的员工使用。我们已经从技术和组织层面上采取适当的具体、电子和程序防护措施，以保护您提供给我们的个人信息免遭未经授权或非法的处理以及意外丢失、损坏或销毁。然而，当我们请您选择密码以便进入我们平台的某些部分时，您须负责选择安全的密码并对其保密。您应选择您不会在其他地方使用的密码，且不应向任何其他人透露该密码。

您的选择

您有权要求查看我们留存的关于您的任何个人信息，更正任何不准确之处，以及更新任何过时的信息。在某些情况下，你有权要求您的个人信息被删除或限制使用。

某些情况下，您有权反对我们处理您的个人信息。特别是，您可要求我们不要向您发送直销通信（但请注意，我们仍可继续向您发送服务相关（即非营销）通信，如有关您的订单状态的更新电子邮件）。如果您想行使上述任何权利，请致函我们（地址见下文）。

您可随时取消营销通信电邮，方式是发送电子邮件至下面标题为“联系我们”章节中所列的地址，或单击Van Cleef & Arpels梵克雅宝任意一封营销电子邮件中的‘取消’链接。

若您希望取消账户或注销订阅我们的平台，除非当地法律对个人信息保留期限有其他规定，在收到您的要求后，我们会在合理期限（视当地法律要求而定）内删除您的个人信息。

儿童

本平台并非针对我们所知道的年龄在 14 周岁以下的任何儿童，也不会收集任何我们所知道的未满 14 周岁的儿童的个人信息。如果您未满 14 周岁，则不应该使用本平台，亦不应该向我们提交任何个人信息。

联系我们

如对本隐私政策或一般隐私事宜有任何疑问或意见，请通过下面的地址联系我们。如需索取我们持有的有关您的个人信息，或者取消任何其他的营销通信电子邮件，也可使用此地址。

若您对本隐私政策或对您的信息可能被处理的方式有任何疑问，请通过下列方式与我们联系：

Client.Relations.China@vancleefarpels.com

50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

使用条款和条件

最近更新：2016年9月

关于Van Cleef & Arpels梵克雅宝和这些使用条款

历峰集团分公司Van Cleef & Arpels梵克雅宝的注册办公地址为瑞士8, Route des Biches, CH-1752 Villars-sur-Glâne。此平台归Van Cleef & Arpels梵克雅宝所有并由其编辑。

这些使用条款适用于您对Van Cleef & Arpels梵克雅宝网站和移动应用程序（统称为“平台”）的使用。在这些使用条款中，我们使用Van Cleef & Arpels梵克雅宝（以及“我们”和“我们的”）来指位于上述注册地址的Van Cleef & Arpels梵克雅宝总部、分支机构和专卖店。

使用平台之前，请仔细阅读这些使用条款。您通过使用平台，即表明您赞成并同意这些使用条款。如果您不同意这些使用条款，则无权继续使用平台。

对这些使用条款的更新

我们可能会不时变更这些使用条款，因此请定期检查，以了解最新更新条款。平台会随时更新使用条款的最新版本。这些使用条款的任何新版本均将自发布之日起立即生效，并适用于平台的使用以及您与我们之间的关系。一旦继续使用平台，即表示您同意遵守这些更新和修订的条款。

关于我们的主机托管服务

我们网站的主机托管服务由厉峰集团提供，该公司所在国家为瑞士。

移动应用程序可能由我们自己或其他公司托管，您应该参考这类公司的相关条款。

我们的隐私政策

我们在平台上收集信息的做法（如我们所收集的有关平台访客的信息类型以及我们可能使用该等信息的方式）适用我们隐私政策的条款。

Van Cleef & Arpels梵克雅宝电子专卖店 – 销售规定

对于在线购买产品或通过Van Cleef & Arpels梵克雅宝客户关系服务中心购买产品的客户，必须阅读销售规定，这些规定适用任何该等购买的条款和条件。下面标题为“责任范围”的规定不适用于在线或电话产品销售，请参考“销售规定”以了解相关的排除条款和责任范围。

平台材料的使用

Van Cleef & Arpels梵克雅宝创建了各种平台来提供有关其公司和供您个人使用之产品的信息。虽然我们做了大量努力来确保平台上展示的Van Cleef & Arpels梵克雅宝产品的视觉表达能够呈现最初产品的颜色、设计和风格等，但是在与最初产品作比较时，可能会稍有偏差、失真和/或差别。比如说，这种原因可能因技术问题导致，例如您的浏览器或电脑设置。因此，对于平台产品图片和最初产品呈现出来的任何明显差别，梵克雅宝不承担任何责任。进行线上购买或电话购买之前，我们强烈建议您事先造访我们任一家专卖店或授权零售商。

您可以将通过平台提供给您的材料下载一份电脑副本或打印一份副本，或将该应用程序下载到您的移动设备上并仅用于您自己非商业、教育、私人或家庭的用途，但前提是专利权声明，尤其是知识产权声明（如版权符号 ©、商标符号™）等须得到完好保留，不得修改、删除或变更。除非另有说明，否则您应假定您在平台上所看到或读到的所有内容（如图片、照片（包括照片中呈现的任何人物）、图解、图标、文本、视频片段、音乐、书面及其它材料）（“Van Cleef & Arpels梵克雅宝材料”）均受诸如版权、设计和商标立法之类的立法以及国际公约和世界各国法律的保护。

您未获授权出售、复制、分发、传播、修改、展示、公开演示、报告或以其它方式制作基于任何Van Cleef & Arpels梵克雅宝材料的衍生或二手作品，或出于任何公开或商业的目的而以任何方式使用任何这类材料。此外，亦不得出于任何目的而在任何其它平台上、在联网的电脑环境中或在任何其它数字平台上展示或传播Van Cleef & Arpels梵克雅宝材料。如果违反这些使用条款中的任一条款，您的Van Cleef & Arpels梵克雅宝材料使用许可即自动终止，并须立即销毁所制作的任何Van Cleef & Arpels梵克雅宝材料副本。任何擅自使用Van Cleef & Arpels梵克雅宝材料的行为均可能违反版权法、商标法、隐私权和公开权保护法以及传播法规和法令。

您提交的资料和非Van Cleef & Arpels梵克雅宝请求的通信

本节内容介绍了发送给Van Cleef & Arpels梵克雅宝的通信。它不包括发送给Van Cleef & Arpels梵克雅宝的、与客户询问、服务使用或通过电话或平台购买产品有关的个人信息通信。后面这种情况适用隐私政策中规定的条款。

任何非由Van Cleef & Arpels梵克雅宝请求的通信或您通过平台或社交媒体、通过电子邮件或其他方式传输给Van Cleef & Arpels梵克雅宝的材料（包括但不限于任何数据、提问或答案、评论、建议或类似信息）都将作为非机密信息进行处理，亦不属于Van Cleef & Arpels梵克雅宝的财产。通过向梵克雅宝发送通信，即表明您自动授权Van Cleef & Arpels梵克雅宝在全球范围内拥有免版税的、永久的、不可撤销的非独家许可权来使用、复制、修改、出版、编辑、翻译、分发、执行和展示这类通信，或者通过任何方式作为任何其他作品、媒体或技术的一部分，无论是目前已知的还是后来开发出来的，并且将这类权利转授给任何人。对于您传输的任何信息，Van Cleef & Arpels梵克雅宝及其附属公司均可用于任何目的，包括但不限于复制、披露、传输、出版、广播和公布，或者使用此等信息进行产品开发、生产和营销。

此外，Van Cleef & Arpels梵克雅宝在优质奢侈品的设计和制造方面广为人知，这类产品包括珠宝、高级珠宝和手表等。为此，公司拥有自己的创意渠道，特别是技艺精湛的设计师团队，他们对Van Cleef & Arpels梵克雅宝的创意进行构思和完善。因此，Van Cleef & Arpels梵克雅宝绝不同意或接受未经请求的合作建议。事实上，可想而知的是，Van Cleef & Arpels梵克雅宝可能已经正在研究类似的想法和/或创意。因此，您会被告知Van Cleef & Arpels梵克雅宝对您希望提交的与创意有关的想法或其他提案并不感兴趣。

责任范围

本节规定适用于平台，但不适用于通过在线或电话或其中某个本地或区域市场销售的产品。

Van Cleef & Arpels梵克雅宝试图确保所提供的信息完整准确。但是，Van Cleef & Arpels梵克雅宝不能保证或担保Van Cleef & Arpels梵克雅宝的材料准确、无错误或可靠，也不保证使用Van Cleef & Arpels梵克雅宝材料不会侵犯第三方的权利。

Van Cleef & Arpels梵克雅宝不担保平台在功能和/或技术方面或Van Cleef & Arpels梵克雅宝材料没有错误，亦不担保平台、Van Cleef & Arpels梵克雅宝材料或提供该等材料的服务器无病毒或其它有害组件。如果因使用平台或Van Cleef & Arpels梵克雅宝材料而导致需要维修或更换财产、材料、设备、数据或其它要素，Van Cleef & Arpels梵克雅宝概不承担相关费用。在不限制前述条款的前提下，平台上的一切均为“依原样”且“按可用状态”提供给您，且在相关法律允许的最大范围内，不含任何种类的明示或默示担保，包括但不限于有关适销性、质量满意度、特定目的适用性、合理审慎措施和技能或不侵权方面的默示担保。对于Van Cleef & Arpels梵克雅宝材料、软件、文本、下载、图形和链接，或者对于平台使用导致的任何结果，Van Cleef & Arpels梵克雅宝及其供应商概不提供任何担保。

在相关法律允许的最大范围内，Van Cleef & Arpels梵克雅宝概不承担源自或有关使用平台可用信息的任何类型的间接、附带、特殊或因果性损害赔偿责任，或与任何用途丧失、业务中断、利润损失或数据丢失相关的任何责任，而无论诉讼的形式，亦无论性质是合同、民事侵权（包括疏忽）还是其它，即便Van Cleef & Arpels梵克雅宝已经获悉该等损害的可能性也不例外。

请注意，在某些司法管辖区，消费者保护法可能不允许某些担保或责任的排除或限定，因此上述某些排除和限定条款可能并不适用。

商标声明

一般而言，出现在平台上的所有商标、徽标和服务标志（统称为“商标”）均为注册、非注册或以其它方式受保护的Van Cleef & Arpels梵克雅宝商标，或由第三方许可Van Cleef & Arpels梵克雅宝使用。其它商标均为专属标志，由其各自的所有者注册。平台上所包含的任何内容均不得被解释为以默示或其它方式授予在未经Van Cleef & Arpels梵克雅宝或拥有相关商标之第三方事先书面允许的情况下使用该等商标的任何许可或权利。除此处所规定的情形外，严禁滥用平台上显示的任何商标或平台上的任何其它内容。

版权声明

链接

平台上可能包含与Van Cleef & Arpels梵克雅宝无关联的第三方运营之其它平台的链接。包含任何转至该等第三方网站的链接，并不意味着Van Cleef & Arpels梵克雅宝认可该等网站。Van Cleef & Arpels梵克雅宝未曾审阅该等链接网站所包含的全部内容，因此对链接到任何平台的任何站外网页或任何其它网站的内容或准确性概不负责。如果您选择点击访问任何到站外网页或第三方网站的链接，则风险自担。

未事先获得明确书面授权的情况下，Van Cleef & Arpels梵克雅宝并没有授权任何第三方平台链接其任何平台。

终止与暂停

您同意，如果Van Cleef & Arpels梵克雅宝合理地认为您违反或背离了这些使用条款的明文规定或精神，或侵犯了Van Cleef & Arpels梵克雅宝、其下属公司或任何第三方的权利，Van Cleef & Arpels梵克雅宝则可在通知或不通知您的情况下终止或暂停您对平台的造访和使用。您同意，Van Cleef & Arpels梵克雅宝可以在通知或不通知您的情况下修改或中断提供任何平台。您并同意，Van Cleef & Arpels梵克雅宝不会因为该等修改或中断而对您或任何第三方承担责任。标题为“责任范围”和“一般条款”章节的条款将在这些使用条款终止后继续有效。

一般条款

除非另有规定，否则平台上显示的信息和材料仅可用于促销Van Cleef & Arpels梵克雅宝的产品和服务，以及在特定情况下用于通过各种途径进行产品展销。Van Cleef & Arpels梵克雅宝不担保Van Cleef & Arpels梵克雅宝材料合适和可用于世界上的每一个国家。您应该遵守适用的当地法律，牢记获取Van Cleef & Arpels梵克雅宝材料对于特定人员或在特定国家是不合法的。我们的产品在世界上许多国家都有提供。但是，平台可能会区分一些没有在全球范围内提供的产品。

如果这些使用条款中的任一条款或其部分内容被认定为非法、无效或不可执行，则该等条款或部分内容应被视为不属于这些使用条款的组成部分，且这些使用条款之剩余部分的合法性、有效性或可执行性不应受到影响，但相关法律另有规定的情形除外。

这些使用条款构成您与我们之间就平台的使用所达成的完整协议，并取代和废止之前双方就该等主题事宜达成的所有口头或书面的协议、协议草案、安排、承诺或任何性质的附属合同。

Van Cleef & Arpels梵克雅宝放弃追究对这些使用条款之任何规定的违约行为，不应被解释为放弃追究任何其它或后续的违约行为。

适用法律与司法管辖权

这些使用条款应受瑞士法律的管辖并依其进行解释，但不参照其法律冲突条款。源自或有关这些使用条款（包括其有效性、无效性、违约或终止）的任何争议、争端或索赔，均应依照该等使用条款予以判决或仲裁。如果瑞士法律与您自己国家的强制性消费者保护法不同，我们将给予您类似的保护。

联系我们

如对这些使用条款或一般事宜有任何疑问或意见，请通过下面的地址联系我们。如需索取我们持有的有关您的个人信息副本，也可使用此地址。

client.relations.asia@vancleefarpels.com

2, rue du Quatre-Septembre, 75002 Paris, France

鸣谢

构思与设计
Area 17

开发
AKQA

内容设计
Area 17
Digital Prod
Mazarine
Lasco
Super Lover
Agence WEWE代理公司
Agence Extrême代理公司
Agence Ôpos代理公司
Agence Anais Concept代理公司
Agence Chez Voltaire代理公司

字体
Milieu Grotesque
Linotype

编辑-高级珠宝系列
Joosnabhan

翻译和本地化
Datawords
Corporate Editions

视频制作
BETC
I-réel
Iena production
Walter films
Story Box公司

摄影师
Patrick Gries © Van Cleef & Arpels梵克雅宝
Sonia Sieff © Van Cleef & Arpels梵克雅宝
Olivia Bee © Van Cleef & Arpels梵克雅宝
Erik Madigan Heck © Van Cleef & Arpels梵克雅宝
Valérie Belin © Van Cleef & Arpels梵克雅宝

插画艺术家
Charlotte Gastaut
Aurore de la Morinerie
Lorenzo Mattotti
Alexandre Benjamin Navet
Guiseppe Basile

高级珠宝
Patrick Gries © Van Cleef & Arpels梵克雅宝
Sonia Sieff © Van Cleef & Arpels梵克雅宝

Distance Sales From retail boutiques Singapore

VAN CLEEF & ARPELS SINGAPORE DISTANCE SALES FROM RETAIL BOUTIQUES CONDITIONS OF SALE

1. GENERAL

The following terms and conditions and any other related rules that are adopted by Van Cleef & Arpels and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Richemont Luxury (Singapore) Pte. Ltd., 501 Orchard Road, #12-01 Wheelock Place, Singapore 238880 (“Van Cleef & Arpels”, or referred to herein as “us”, “our” or “we”) by e-mail or phone at a distance via the relevant retail boutique of Van Cleef & Arpels (together the “Van Cleef & Arpels Boutique”).

These Conditions of Sale are applicable to any order placed through the Van Cleef & Arpels Boutique. If you refuse to accept these Conditions of Sale, you will not be able to order any Van Cleef & Arpels products from the Van Cleef & Arpels Boutique. Sales concluded through Van Cleef & Arpels authorized retailers are not subject to these Conditions of Sale.

In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the Van Cleef & Arpels Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference (and are available here: https://www.vancleefarpels.cn/cn/en/others/legal-page.html).

The Conditions of Sale and Privacy Policy may be updated at any time by us without notice.

2. PURCHASING ELIGIBILITY

Only individuals (and not legal entities) who (a) have legal capacity to enter into contracts and (b) have a shipping address in the country or countries listed in Clause 12 may order products through the Van Cleef & Arpels Boutique. If you are under the age whereby you have full legal capacity to lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.

By placing an order through the Van Cleef & Arpels Boutique, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Van Cleef & Arpels products or purchase Van Cleef & Arpels products for commercial purposes or any other commercial benefit.

3. PRODUCT AVAILABILITY; QUANTITY

Quantity limits may apply in relation to certain products. Van Cleef & Arpels further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

4. ORDERS

In order to place an order, the Van Cleef & Arpels Sales Associate will discuss the process with you over the telephone or by e-mail.

Notwithstanding anything to the contrary provided for herein, Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Van Cleef & Arpels may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Van Cleef & Arpels suspects, in its sole discretion, that you have engaged in fraudulent or

grey market activities or have otherwise violated these Conditions of Sale or the policies incorporated herein by reference.

5. PRICES, TAX AND SHIPPING COSTS

All prices quoted by the Van Cleef & Arpels Boutique are in Singapore Dollars.

Van Cleef & Arpels reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs quoted by the Van Cleef & Arpels Boutique, at the time Van Cleef & Arpels provides you with a Confirmation of Order, will be honored by Van Cleef & Arpels.

Actual shipping costs and applicable taxes, if any, will be reflected on your payment page before you are asked to confirm and place your order and will also be reflected in the Confirmation of Order. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.

Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

6. PAYMENT

We accept the methods of payment offered through the Van Cleef & Arpels Boutique.

We offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.

When paying by payment link, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Van Cleef & Arpels Boutique your credit/debit card number and your three or four digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Van Cleef & Arpels, you will need to contact your card issuer directly to solve this problem.

In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Van Cleef & Arpels, at which point in time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase Van Cleef & Arpels products through the Van Cleef & Arpels Boutique, you expressly authorize Van Cleef & Arpels to perform security checks, where Van Cleef & Arpels deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your

identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

7. REVIEW AND CONFIRMATION

In the case of an order being placed through the Van Cleef & Arpels Boutique, the Van Cleef & Arpels Sales Associate will verbally ask you to confirm the details of your order.

8. ACKNOWLEDGMENT OF ORDER

Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order and your payment (“Acknowledgement of Order”). This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Van Cleef & Arpels will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgment of Order. Please carefully review these Conditions of Sale upon receipt.

9. CONFIRMATION OF ORDER

Upon shipment of your order, following completion by Van Cleef & Arpels of its anti-fraud, security and related legal checks, Van Cleef & Arpels will send you in writing (by email or otherwise) a written confirmation (“Confirmation of Order”). The written Confirmation of Order constitutes the acceptance of your order by Van Cleef & Arpels and indicates the existence of a binding sales contract.

10. PROOF OF AGREEMENT

The Acknowledgment of Order and Confirmation of Order that are sent to you are deemed to be received when you are able to access them.

The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Van Cleef & Arpels Boutique will be proof of a binding agreement between you and Van Cleef & Arpels.

11. COMPLIMENTARY SERVICES

Engraving or embossing may be available on a selection of products. Belt adjustment, may be available on a selection of leather belts. If you wish to have your product engraved, embossed or adjusted, please provide the details to the Van Cleef & Arpels Boutique.

Van Cleef & Arpels reserves the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to Van Cleef & Arpels policies.

Personalized products cannot be returned to Van Cleef & Arpels for refund or exchange.

12. SHIPPING POLICY

We only accept orders for delivery to addresses in Singapore. Please note that Van Cleef & Arpels does not ship to military or certain restricted areas, PO boxes, or hotels.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the Van Cleef & Arpels Boutique for more information. Van Cleef & Arpels will inform you by email or by telephone when the product is ready for pick-up at the boutique.

If you order several products, Van Cleef & Arpels will ship the order only once all products are available (no partial shipments).

We will use commercially reasonable endeavours to deliver the products, or to ensure the delivery by our third party shipping provider, on the estimated delivery date mentioned in your order.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Please note that it is always subject to receiving your full payment.

13. DELIVERY

We will require a handwritten or electronic signature by you, or an adult acting on your behalf, to confirm the delivery of each Van Cleef & Arpels product, at which point responsibility for your purchased goods passes to you.

14. INVOICES

When ordering products through the Van Cleef & Arpels Boutique, you will receive, as the buyer, an invoice that will be sent to you in writing (to your email address as a .pdf attachment or otherwise). You may also at any time later request an invoice by calling the Van Cleef & Arpels Boutique. Van Cleef & Arpels may request that you provide proper identification as a condition to comply with such request.

In order to ensure your satisfaction, you may return Van Cleef & Arpels products in accordance with the return and exchange policy set forth below. Returns of Van Cleef & Arpels products that are not in compliance with the conditions and timeframes set forth below may be rejected by Van Cleef & Arpels and will be sent back to you.

15. RETURN POLICY

15.1. Return Period

Van Cleef & Arpels allows you to return in the country or countries listed in Clause 12, Van Cleef & Arpels products purchased through the Van Cleef & Arpels Boutique within thirty (30) days from the day you received your product, subject to the further terms and conditions set forth below.

15.2. Return Process

To return a product to a Van Cleef & Arpels retail boutique, please call the Van Cleef & Arpels Boutique for details of their returns process (first to confirm the appointment with your selected Van Cleef & Arpels retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.

15.3. Condition of Returned Products

Van Cleef & Arpels will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Van Cleef & Arpels products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. Van Cleef & Arpels will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Perfume bottles that have been used or opened cannot be returned.

Personalized products cannot be returned to Van Cleef & Arpels for refund or exchange. This includes, without limitation, products that have been engraved or embossed, that have been adjusted.

If you have received free items as part of your order, they must be returned with the products.

Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Van Cleef & Arpels to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Van Cleef & Arpels will refuse the return, and the products will be sent back to you. If the returned product satisfies Quality Control (QC), Van Cleef & Arpels will proceed with the applicable refund or exchange.

Failure to comply with the return process above or the return conditions will entitle Van Cleef & Arpels to refuse the returned product and send it back to you, at your own cost.

15.4. Refunds

You may return a product purchased through the Van Cleef & Arpels Boutique for refund, provided that the return complies with these Conditions of Sale.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the Van Cleef & Arpels Product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.

If the return complies with these Conditions of Sale, Van Cleef & Arpels will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Van Cleef & Arpels Boutique.

15.5. Exchanges

You may return a product purchased through the Van Cleef & Arpels Boutique for exchange with another Van Cleef & Arpels product, provided that the return complies with these Conditions of Sale.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

16. MANUFACTURER’S GUARANTEE

Van Cleef & Arpels is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the Van Cleef & Arpels International Guarantee. If you wish to repair a product covered by the Van Cleef & Arpels International Guarantee, please refer to the Van Cleef & Arpels International Guarantee, and call our Van Cleef & Arpels Boutique for more information.

If you receive a product that is covered by the Van Cleef & Arpels International Guarantee and seems to have defects originally caused by Van Cleef & Arpels (originally defective), please return it to Van Cleef & Arpels in accordance with the return process above.

17. LEGAL GUARANTEE

In your capacity as consumer, you may have legal rights under Singapore law governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale.

18. REPAIRS

For any repair inquiries relating to a product ordered online, please contact our Van Cleef & Arpels Boutique.

19. ACCURACY OF PRICING, PRODUCT DESCRIPTIONS

While Van Cleef & Arpels endeavours to verify the accuracy of any information it provides, in advertisements or catalogues or as provided by the Van Cleef & Arpels Boutique, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Van Cleef & Arpels does not confirm the price of a Van Cleef & Arpels product until an Order Confirmation has been issued by Van Cleef & Arpels, indicating the existence of a binding sales contract.

20. FINAL PROVISIONS

Information and complaints. In case of any inquiry or complaint please contact our Van Cleef & Arpels Boutique on the telephone number and email address provided.

Entire Agreement. The Conditions of Sale, including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and Van Cleef & Arpels regarding your purchase of Van Cleef & Arpels products through the Van Cleef & Arpels Boutique, and supersede any prior conditions of sale.

Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.

21. GOVERNING LAW

These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore.

22. JURISDICTION

The courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or in connection with these Conditions of Sale.

Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

Distance Sales From retail boutiques Australia

VAN CLEEF & ARPELS AUSTRALIA DISTANCE SALES FROM RETAIL BOUTIQUES CONDITIONS OF SALE

Last updated: April 2020

About Van Cleef & Arpels and these Conditions of Sale

These Conditions of Sale apply to any sales of Van Cleef & Arpels products or services that you may order from Richemont Australia Pty Limited by e-mail or phone at a distance via the relevant retail boutique of Van Cleef & Arpels (together the “Van Cleef & Arpels Boutique”).

Richemont Australia Pty Limited has its registered offices at Level 8, 74 Castlereagh Street, Sydney NSW 2000, Australia (Van Cleef & Arpels and "we", "us" and "our"). Our ACN number is 003 432 504.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Retail Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Retail Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

Updates to these Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Australia, may order products through the Retail Boutique. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale. Global Conditions of Sale Template 2

By placing an order through the Retail Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product availability & quantity

All orders placed through the Retail Boutique are subject to availability and acceptance of such orders by us. We can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Personalized services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please let us know.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

Order Process

In the case of an order being placed through the Retail Boutique, the Sales Associate will walk you through the order process and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.

Prices, taxes and shipping costs

All prices quoted by the Retail Boutique include QST but exclude shipping costs and other taxes unless otherwise stated.

Sales, use or other taxes will vary based on the location to which products are being shipped.

Shipping costs, if any, are described in the Shipping Policy below. Shipping costs will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options. Global Conditions of Sale Template 3

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Retail Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Retail Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.

Payment

We accept the methods of payment offered through the Van Cleef & Arpels Boutique.

We accept the methods of payment identified as part of the order process via the Retail Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.

All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions. Global Conditions of Sale Template 4

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Retail Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Retail Boutique promptly.

These Conditions of Sale will be provided to you when we acknowledge your order.

Shipping Policy

We only accept orders for delivery to the country or countries that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, please contact the Retail Boutique.

Boutique pick-up may be offered, free of charge, to certain locations. Please call the Retail Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments, unless otherwise communicated to you).

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Retail Boutique, you may be able to choose a specific delivery date as available on the Retail Boutique. Any such specific delivery date remains subject to our confirmation. Global Conditions of Sale Template 5

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Retail Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Van Cleef & Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call our Retail Boutique for more information.

Invoices

When ordering products via the Retail Boutique, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

Return Policy

(a) Return Period

(b) Return Process

(c) Condition of Returned Products

Van Cleef & Arpels will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Personalized products cannot be returned to Van Cleef & Arpels for refund or exchange. This includes, without limitation, products that have been engraved or embossed, and belts or leather straps that have been adjusted.

If you have received free items as part of your order, they must be returned with the products.

Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.

Failure to comply with the return process above or the return conditions will entitle Van Cleef & Arpels to refuse the returned product and send it back to you, at your own cost.

(d) Refunds

You may return a product purchased through the Van Cleef & Arpels Boutique for refund, provided that the return complies with these Conditions of Sale.

(e) Exchanges Global Conditions of Sale Template 7

You may return a product purchased through the Van Cleef & Arpels Boutique for exchange with another Van Cleef & Arpels product, provided that the return complies with these Conditions of Sale.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Manufacturer’s guarantee and your legal consumer rights

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Van Cleef & Arpels Guarantee. If you wish to repair a product covered by the applicable Van Cleef & Arpels Guarantee, please refer to the applicable Van Cleef & Arpels Guarantee, and call our Retail Boutique for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Van Cleef & Arpels Guarantee.

Other than set out in these Conditions of Sale, you are not able to cancel your order or exchange the products unless agreed directly with Van Cleef & Arpels.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Retail Boutique:

(a) Gift Wrap and Packaging

All orders will be shipped with the Van Cleef & Arpels box gift wrapped in Van Cleef & Arpels special packaging, together with a Van Cleef & Arpels shopping bag (where applicable).

(b) Engravings / Embossing

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Retail Boutique.

If you wish to have your Van Cleef & Arpels product engraved or embossed, please provide the details to the Retail Boutique. Global Conditions of Sale Template 8

Orders for personalized Van Cleef & Arpels products cannot be cancelled and personalized Van Cleef & Arpels products cannot be returned to Van Cleef & Arpels for exchange or refund.

(c) Strap Exchange / Adjustment

An Van Cleef & Arpels watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Retail Boutique. Van Cleef & Arpels watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d) Gift Note

You may personalize your order by adding a personalized note that will be printed by Van Cleef & Arpels on a gift card to be included in your order package. Van Cleef & Arpels reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Van Cleef & Arpels-logo stationery.

Repairs

For any repair inquiries relating to a product ordered through the Retail Boutique, please contact our Retail Boutique.

Product descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the in advertisements or catalogues or as provided by the Retail Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.

Limitation of liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Retail Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply. Global Conditions of Sale Template 9

General provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Van Cleef & Arpels Guarantee.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Australia, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale.

You may bring proceedings against us either in the courts of Australia or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below. Global Conditions of Sale Template 10

Van Cleef & Arpels Address: Level 8, 74 Castlereagh Street, Sydney NSW 2000 Phone Number: +61 1800 983 228

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