CONDITIONS OF SALE

DISTANCE SALES FROM E-BOUTIQUE, CLIENT RELATIONS CENTER, AND PAY-BY-LINK

Last updated: April 2023

About Van Cleef& Arpels and these Conditions of Sale

These Conditions of Sale apply to any sales of [Van Cleef&Arpels] products or services that you may order from our Selling Entity (as defined below):

(a)        the website (vancleefarpels.com) and any associated mobile or digital applications that refer to these Conditions of Sale (the “Platforms”);

(b)        at a distance by either e-mail or phone from the relevant retail boutique of [Van Cleef & Arpels] or our client relations center using Pay-by-Link or other digital in-store applications (the “Client Relations Center”), or

(c)         at the relevant retail boutique of Van Cleef & Arpels or at an event outside of the relevant [Van Cleef&Arpels] boutique using Pay-by-Link or other digital in-store applications (“Remote Boutique”);

(together the “Sales Channels”).

The selling entity that will sell the products to you is Richemont Asia Luxury (Singapore) Pte. Ltd. with its registered address at 501 Orchard Road, #12-01, Wheelock Place, Singapore 238880,  (the “Selling Entity”, “Van Cleef & Arpels”, "we", "us" and "our"):

 [Van Cleef&Arpels], a division of Richemont Luxury (Singapore) Pte. Ltd., is an affiliate of Van Cleef&Arpels, which owns and edits the Platforms pursuant to the Terms of Use.  If placing an order by the Platforms, you agree to be bound by the Terms of Use, which are incorporated into these Conditions of Sale. In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. By using the Sales Channels and placing orders with Van Cleef&Arpels, you agree to be bound by our Privacy Policy, which is incorporated into these Conditions of Sale by reference.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Sales Channels, and include an agreement to arbitrate any disputes on an individual basis. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Please note that if your sale is concluded in the Physical Maison Boutique using Pay-by-Link or other digital in-store applications, additional consumer rights applicable to distance sales such as the right to withdraw set out in the Returns and Exchanges section below will not apply.

All other sales concluded in person through usual physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

Updates to These Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen); (b) have legal capacity to enter into contracts; and (c) have a shipping address in Singapore may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product Availability & Quantity

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms that cannot be added to the shopping bag are not available for sale via the Platforms. The Client Relations Center or Remote Boutique (as applicable) can provide more information as regards to these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products.

Currently, multiple creations purchases policy is as follows:
- Maximum of (1) creation of limited edition creation per client​
- Maximum of (2) creations of the same reference per client per year ​
- Maximum of (5) creations per client per month​

We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Account Registration & Guest Checkout

To place an order through the Platforms, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

Personalized Services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund (except where defective), and are considered final upon receipt of a written Acknowledgement of Order and can therefore not be cancelled, as described in these Conditions of Sale. This does not affect your consumer rights under the law.

Order Process

The order process of the Platforms will include the following:

·            Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment (not the Acknowledgement of Order), except for personalized products, where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract.

·            Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process. 

·            Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order. 

·            Placing of Order: You then check the relevant box and place your order.

In the case of an order being placed through the Client Relations Center or Remote Boutique, the Van Cleef&Arpels ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; (ii) the import of product activities which we have not intended; or (iii) have otherwise violated these Conditions of Sale, including for example any engraving that contains language that is objectionable, unlawful or contrary to our policies. 

Prices, Taxes and Shipping Costs

All prices shown or quoted by the applicable Sales Channels are in Singapore Dollars unless otherwise stated and include 8% of sales taxes (if any) but exclude shipping costs and other taxes unless otherwise stated. Sales, use or other taxes will vary based on the location to which products are being shipped.  You should check updated prices and currency carefully.

Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

Please note that sales taxes associated with your purchase will vary based on the location to which products are being shipped and will be presented before you place your order.

We reserve the right to modify prices and delivery costs at any time without prior notice. We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Sales Channels. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.

Payment

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

When ordering on the Platforms using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. You will need to make the payment within 2 business days, after which the order may be released. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center or Remote Boutique your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

We accept bank wire transfer for orders placed through the Client Relations Center. We do not charge a fee for bank wire transfers for orders made through the Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. Please be advised that payments by wire transfer require additional processing through our ambassador and that there might be an additional waiting period before product can be released depending on the value of the product ordered. If your wire transfer payment is not credited into our bank account within  2 business days after you have placed your order, your order will be cancelled.

Where we offer Credit Card, PayPal/PayPal Express/Alipay/WeChat Pay/Apple Pay or any other similar payment service as specified on the Sales Channels as a payment method, the full amount of your purchase may be debited on your payment card immediately following the placement of your order or when payment is approved by the payment provider. Pre-payment shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.

Credit card companies may allow you to pay for your products in instalments. This payment method will be subject to the terms and conditions of your credit card company.

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center or Remote Boutique (as applicable) promptly. 

These Conditions of Sale will be provided to you when we acknowledge your order.

Shipping Policy

We only accept orders for delivery to the address in Singapore. Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels), pick-up points, or PO boxes. For further information, please refer to our FAQs section or contact the Client Relations Center or Remote Boutique.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the FAQs section or call the Client Relations Center or Remote Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

Please note that not all pick-up locations are able to accommodate pick up of the product within the same time frame and that certain product is not available at all pickup locations at all times.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments,unless otherwise communicated to you).

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract, except for personalized products (if available) where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract.

We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center or Remote Boutique (as applicable) to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by [Van Cleef&Arpels] and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center or Remote Boutique for more information.

Invoices

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

Returns and Exchanges

Van Cleef& Arpels allows you or the Gift Recipient (as defined below) to return Van Cleef & Arpels products purchased through the Platforms or Client Relations Center within [30] days following delivery, but subject to the further terms and conditions set forth below.

(a)   Return Process

Products that have been purchased through the Platforms or Client Relations Center may only be returned to our Van Cleef&Arpels e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected Van Cleef&Arpels retail boutiques, in accordance with these Conditions of Sale. For a list of available boutiques return locations please contact the Van Cleef&Arpels Client Relations Center.

To return a product purchased from a Remote Boutique, please call the Van Cleef&Arpels Boutique for details of their returns process.

Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. For example, if you purchase a product at a retail boutique not using Pay-by-Link, you should return it at that boutique.  

To return a product to our e-boutique distribution center, you must follow the steps mentioned below: 

(i)              Call the Client Relations Center;

(ii)             Please fill out the required information on the return form enclosed with your order and sign it;

(iii)            You must include in the delivery package, the completed return form along with the product, with the return authorization number, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;

(iv)           Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and

(v)             Please drop-off the product at the agreed logistics partner’s network location.

You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Van Cleef&Arpels e-boutique distribution center will be eligible for a refund or exchange.

You may be able to return the product to a Van Cleef&Arpels retail boutique. Please refer provided to our FAQs section or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

(b)   Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

 Van Cleef & Arpels products must be returned in a new and unused state, in perfect condition, with all protective materials in place and security tags and stickers attached to them (if applicable), as well as with the original Van Cleef& Arpels box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(c)   Products You Cannot Return or Exchange

To the extent permitted by law, orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

(d)   Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale. Personalized products are strictly non-refundable.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center or Remote Boutique to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Van Cleef&Arpels e-boutique distribution center.

If you are returning a product purchased via the Sales Channels to a participating Van Cleef & Arpels retail boutique which is in the same country as your delivery address (please contact the Client Relations Center to find out about our participating Van Cleef & Arpels retail boutiques), you will only be entitled to receive your choice of a boutique merchandise credit or a refund using the same means of payment as used by you when purchasing the product. Boutique merchandise credits can only be applied to products purchased in a participating Van Cleef & Arpels retail boutique which is in the same country as your delivery address and cannot be applied to products purchased through the Sales Channels. Please contact the Client Relations Center for further details.

(e)   Exchanges

You may return a product purchased through the Sales Channels for exchange with another [Van Cleef&Arpels] product, provided that the return complies with these Conditions of Sale, and provided the product desired for exchange is available.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Van Cleef&Arpels e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Should a product be returned for exchange to a participating Van Cleef & Arpels retail boutique which is in the same country as your delivery address for exchange with a less expensive product, you will be refunded the price difference using the same means of payment as used by you when purchasing the product. As an alternative to receiving a refund, you can at your choice receive merchandise credit. Boutique merchandise credits can only be applied to products purchased in a participating Van Cleef & Arpels retail boutique which is in the same country as your delivery address and cannot be applied to products purchased through the Sales Channels. If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Sales Channels:

(a)  Gift Wrap and Packaging

All orders will be shipped with the Van Cleef&Arpels] box gift wrapped in Van Cleef&Arpels special packaging, together with a Van Cleef&Arpels shopping bag (where applicable).

(b)  Engravings or Embossing

Engraving or embossing may be available on specific products, and offered only through sales transactions completed through the Client Relations Center or Remote Boutique.

If you wish to have your Van Cleef& Arpels product engraved, please provide the details to the Client Relations Center or Remote Boutique.

Orders for personalized Van Cleef& Arpels products cannot be cancelled and personalized Van Cleef& Arpels products cannot be returned to Van Cleef& Arpels for exchange or refund.

(c)  Strap Exchange / Adjustment

A Van Cleef& Arpels watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Client Relations Center or Remote Boutique. Van Cleef& Arpels watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d)  Gift Note

You may personalize your order by adding a personalized note that will be printed by Van Cleef& Arpels on a gift card to be included in your order package. Van Cleef& Arpels reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Van Cleef& Arpels-logo stationery.

Service

For any service inquiries relating to a product ordered through the Sales Channels, please refer to our FAQs section or contact our Client Relations Center or Remote Boutique.

Product Descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center or Remote Boutique is accurate and complete. However, to the extent permitted by law, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly.

Limitation of Liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law of Singapore. Subject to the preceding sentence,  our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

General Provisions

If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the product.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore.

Without any restriction to bring proceedings before a court, you and Van Cleef& Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Van Cleef& Arpels Client Relations Center :

Address: JustCo (Singapore) Pte. Ltd. 176 Orchard Road Floor #05-05, The Centrepoint, Singapore 238843

Tel: +65-1800 307 7626

Email: Client Relations Singapore

CONDITIONS OF SALE
VAN CLEEF & ARPELS AUSTRALIA E-BOUTIQUE AND CLIENT RELATIONS CENTER

Last updated:  April 2023

About Van Cleef& Arpels and These Conditions of Sale

These Conditions of Sale apply to any sales of Van Cleef& Arpels products or services that you may order from Van Cleef& Arpels, a division of Richemont Australia Pty. Limited, using the website and/or any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by e-mail or telephone via a boutique or our client relations center (the “Client Relations Center”) or by e-mail or phone at a distance or at an event outside of the Van Cleef& Arpels boutique via the relevant retail boutique of Van Cleef& Arpels using Pay-by-Link (“Remote Boutique”).

Van Cleef& Arpels, a division of Richemont Australia Pty. Limited, has its registered offices at Level 8, 74 Castlereagh Street, Sydney NSW 2000, Australia (Van Cleef& Arpels and "we", "us" and "our").

Van Cleef& Arpels, a division of Richemont Australia Pty. Limited, is an affiliate of Van Cleef& Arpels HQ Entity, which owns and edits the Platforms pursuant to the Terms of Use, Richemont Australia Pty. Limited is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms, Client Relations Center or Remote Boutique (together the “Sales Channels”), and include an agreement to arbitrate any disputes on an individual basis. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

Updates to These Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen); (b) have legal capacity to enter into contracts; and (c) have a shipping address in Australia may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product Availability & Quantity

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms that cannot be added to the shopping bag are not available for sale via the Platforms. The Client Relations Center or Remote Boutique (as applicable) can provide more information as regards to these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. 

 Currently, multiple creations purchases policy is as follows: 

 - Maximum of (1) creation of limited edition creation per client​ 

 - Maximum of (2) creations of the same reference per client per year ​ 

 - Maximum of (5) creations per client per month​ 

 We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Account Registration & Guest Checkout

To place an order through the Platforms, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

Personalized Services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized and if available and indicated, please provide the details in the Sales Channels as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund (except where defective), and are considered final upon receipt of a written Acknowledgement of Order and can therefore not be cancelled, as described in these Conditions of Sale. This does not affect your consumer rights under the law.

Order Process

The order process of the Platforms will include the following:

·            Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment (not the Acknowledgement of Order), except for personalized products, where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract.

·            Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process. 

·            Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order. 

·            Placing of Order: You then check the relevant box and place your order.

In the case of an order being placed through the Client Relations Center or Remote Boutique, the [Van Cleef& Arpels] ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; (ii) the import of product activities which we have not intended; or (iii) have otherwise violated these Conditions of Sale, including for example any engraving that contains language that is objectionable, unlawful or contrary to our policies. 

Prices, Taxes and Shipping Costs

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center or Remote Boutique include [10%sales taxes/VAT] [Note: include specific reference to sales taxes where applicable] but exclude shipping costs and other taxes unless otherwise stated.

The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully.

Sales, use or other taxes will vary based on the location to which products are being shipped.

Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

Please note that sales taxes associated with your purchase will vary based on the location to which products are being shipped and will be presented before you place your order.

We reserve the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Platforms or quoted by the Client Relations Center, as indicated at the time we provide you with a Confirmation of Order, will be honoured by us.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center or Remote Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.

Payment

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

When ordering on the Platforms using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. You will need to make the payment within 2 business days, after which the order may be released. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center or Remote Boutique your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price.

We only accept bank wire transfer for orders placed through the Client Relations Center. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. Please be advised that payments by wire transfer require additional processing through our ambassador and that there might be an additional waiting period before product can be released depending on the value of the product ordered. If your wire transfer payment is not credited into our bank account within  2 business days after you have placed your order, your order will be cancelled.

Where we offer Credit Card, PayPal/PayPal Express/Alipay/WeChat Pay/Apple Pay or any other similar payment service as specified on the Sales Channels as a payment method, the full amount of your purchase may be debited on your payment card immediately following the placement of your order or when payment is approved by the payment provider. Pre-payment shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.

Credit card companies may allow you to pay for your products in instalments. This payment method will be subject to the terms and conditions of your credit card company.

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center or Remote Boutique (as applicable) promptly. 

These Conditions of Sale will be provided to you when we acknowledge your order.

Shipping Policy

We only accept orders for delivery to the address in Australia. Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels), pick-up points, or PO boxes. For further information, please refer to our FAQs section or contact the Client Relations Center or Remote Boutique.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the FAQs section or call the Client Relations Center or Remote Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

Please note that not all pick-up locations are able to accommodate pick up of the product within the same time frame and that certain product is not available at all pickup locations at all times.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments,unless otherwise communicated to you).

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract, except for personalized products (if available) where our Acknowledgement of Order constitutes our acceptance of your order and indicates the existence of a binding sales contract.

We reserve the right not to accept your order for any reason in our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center or Remote Boutique (as applicable) to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Van Cleef& Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center or Remote Boutique for more information.

Invoices

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

Returns and Exchanges

Van Cleef& Arpels allows you or the Gift Recipient (as defined below) to return Van Cleef& Arpels products purchased through the Sales Channels within [30] days following delivery, but subject to the further terms and conditions set forth below.

(a)   Return Process

Products that have been purchased through the Platforms or Client Relations Center may only be returned to our Van Cleef& Arpels e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected Van Cleef& Arpels retail boutiques, in accordance with these Conditions of Sale. For a list of available boutiques return locations contact the Van Cleef& Arpels Client Relations Center.

To return a product purchased from a Remote Boutique, please call the Van Cleef& Arpels Boutique for details of their returns process.

Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center. For example, if you purchase a product at a retail boutique, you should return it at that boutique.  

To return a product to our e-boutique distribution center, you must follow the steps mentioned below: 

(i)              Call the Client Relations Center;

(ii)             Please fill out the required information on the return form enclosed with your order and sign it;

(iii)            You must include in the delivery package, the completed return form along with the product, with the return authorization number, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;

(iv)           Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and

(v)             Please drop-off the product at the agreed logistics partner’s network location.

You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Van Cleef& Arpels e-boutique distribution center will be eligible for a refund or exchange.

You may be able to return the product to a Van Cleef& Arpels retail boutique. Please refer provided to our FAQs section or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

(b)   Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Van Cleef & Arpels products must be returned in a new and unused state, in perfect condition, with all protective materials in place and security tags and stickers attached to them (if applicable), as well as with the original Van Cleef& Arpels box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(c)   Products You Cannot Return or Exchange

To the extent permitted by law, orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

(d)   Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale. Personalized products are strictly non-refundable.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center or Remote Boutique to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Van Cleef& Arpels e-boutique distribution center.

If you are returning a product purchased via the Sales Channels to a participating Van Cleef & Arpels retail boutique which is in the same country as your delivery address (please contact the Client Relations Center to find out about our participating Van Cleef & Arpels retail boutiques), you will only be entitled to receive a refund using the same means of payment as used by you when purchasing the product.

(e)   Exchanges

You may return a product purchased through the Sales Channels for exchange with another Van Cleef&Arpels product, provided that the return complies with these Conditions of Sale, and provided the product desired for exchange is available.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Van Cleef&Arpels e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Should a product be returned for exchange for a higher value product, at one of the participating Van Cleef & Arpels retail boutiques, you will need to pay the balance in the mode of payment preferred. Should a product be returned for exchange for a lower value product, at one of the participating Van Cleef & Arpels retail boutiques, you will only receive the balance as a Boutique merchandise credit. Please contact the Client Relations Center to find out about the participating Van Cleef & Arpels retail boutiques.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Sales Channels:

(a)  Gift Wrap and Packaging

All orders will be shipped with the Van Cleef& Arpels box gift wrapped in Van Cleef& Arpels special packaging, together with a Van Cleef& Arpels shopping bag (where applicable).

(b)  Engravings or Embossing

Engraving or embossing may be available on specific products, and offered only through sales transactions completed through the Client Relations Center or Remote Boutique.

If you wish to have your Van Cleef& Arpels product engraved, please provide the details to the Client Relations Center or Remote Boutique.

Orders for personalized Van Cleef& Arpels products cannot be cancelled and personalized Van Cleef& Arpels products cannot be returned to Van Cleef& Arpels for exchange or refund.

(c)  Strap Exchange / Adjustment

A Van Cleef& Arpels watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Client Relations Center or Remote Boutique. Van Cleef& Arpels watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d)  Gift Note

You may personalize your order by adding a personalized note that will be printed by Van Cleef& Arpels on a gift card to be included in your order package. Van Cleef& Arpels reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Van Cleef& Arpels-logo stationery.

Service

For any service inquiries relating to a product ordered through the Sales Channels, please refer to our FAQs section or contact our Client Relations Center or Remote Boutique.

Product Descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center or Remote Boutique is accurate and complete. However, to the extent permitted by law, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly.

Limitation of Liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law, including, in relation to buyers from Australia, any consumer guarantees that apply under Schedule 2 of the Competition and Consumer Act 2010 (Cth). Subject to the preceding sentence,  our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

General Provisions

If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the product.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of New South Wales, Australia.

Without any restriction to bring proceedings before a court, you and Van Cleef& Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Van Cleef& Arpels Client Relations Center :

Richemont Australia Pty. Limited, Level 8, 74 Castlereagh Street, Sydney NSW 2000, Australia

Tel: +61- 272309600

Email: Client Relations Australia

CONDITIONS OF SERVICE
VAN CLEEF & ARPELS SERVICE REPAIR FOR AUSTRALIA

Last updated: January 20^th, 2022

About Van Cleef & Arpels and These Conditions of Service

These Conditions of Service apply to any diagnosis, maintenance, or repair services (the “Services”, and each such order a “Service Order”) that you may order from Van Cleef & Arpels, a division of Richemont Australia Pty Limited, by email, by phone via our Van Cleef & Arpels Client Relations Center (the “Client Relations Center”), by postal mail or using our website and any associated mobile or digital applications (together, the “Platforms”) that refer to these Conditions of Service. These Services are available exclusively in Australia.

Van Cleef & Arpels, a division of Richemont Australia Pty Limited, has its registered offices at Level 8, 74 Castlereagh Street, Sydney, NSW 2000 (“Van Cleef & Arpels” and "we", "us" and "our"). 

Van Cleef & Arpels is an affiliate of Van Cleef & Arpels, Branch of Richemont International SA, which is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing a Service Order, you agree to be bound by the Privacy Policy the terms of which are incorporated into these Conditions of Service.

Please read these Conditions of Service carefully. Subject to any statutory guarantees that apply under Australian laws, these Conditions of Service apply exclusively to Service Orders that you validate and accept by email, phone, postal mail or otherwise through Platforms (together the “Service Channels”), and include an agreement to arbitrate any disputes on an individual basis. Please note that before placing an order for the Services, you will be asked to accept these Conditions of Service. If you do not accept the terms set forth in these Conditions of Service, you will not be able to order any Services through the Service Channels. Service Orders concluded at Van Cleef & Arpels authorized retailers are not subject to these Conditions of Service.

Updates to these Conditions of Service

We may make changes from time to time to these Conditions of Service. Any new version of these Conditions of Service shall take effect immediately upon the date of issue and will govern any Service Orders made as from that date. Any changes to the Conditions of Service made after you have placed a Service Order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen); (b) have legal capacity to enter into contracts; and (c) have a shipping address in Australia, may order the Services through the Service Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place a Service Order on your behalf and they will be asked to agree to these Conditions of Service.

By placing a Service Order through the Service Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not use, deliver, sell or otherwise market or purchase the Services for commercial purposes. If despite our efforts, the Service is no longer available or we believe, for legitimate grounds, that a Service Order would violate these Conditions of Service, we may refuse such order.

Only genuine Van Cleef & Arpels products (limited to watches and jewellery) with a maximum manufacturer’s retail price of AUD 50,000 are eligible for Services.

Request for Service

You may request Services by contacting the Client Relations Center or proceed through our Platforms. You will then receive a Shipping Kit with the necessary material for you to send us your product for Service. The Shipping Kit will  contain a Service Request Form (the “Service Request Form”), which you will be required to complete with personal information, information about your product and a description of the problem. You will be required to sign the completed Service Request Form and to accept these Conditions of Service. Please carefully review these Conditions of Service prior to accepting them.

By signing the Service Request Form, you place a Service Order for diagnosis of your product and a Cost Estimate setting out the cost to service your product in accordance with the terms of the Service Request Form and these Conditions of Service.

In the event that our diagnosis confirms that the service requested is free of charge (under warranty or commercial gratuity), such Service will be performed immediately after diagnosis without sending you a Cost Estimate (as defined below). This is in order to expedite the process and offer you a shorter service timeline.

Your creation may be sent overseas for diagnosis and servicing (e.g., some vintage or complication watches and jewellery). Please note that the lead time to obtain the Cost Estimate (as defined below) is a minimum of 4 weeks from the date we receive the product.

Cost Estimate Acceptance

Upon receipt of your product, Van Cleef & Arpels will check whether it complies with these Conditions of Service, will proceed to its diagnosis to identify the necessary Service in accordance with your Service Request Form and will send you a corresponding cost estimate (the “Cost Estimate”). You will be able to review and validate the Cost Estimate corresponding to the Service of your Van Cleef & Arpels product.

All Prices for the Services shown on the Van Cleef & Arpels Customer Service Policy are in Australian Dollars including GST.

While Van Cleef & Arpels endeavours to verify the accuracy of any information it provides on its website, in advertisements or catalogues or Customer Service Policy or by the Client Relations Center, to the extent permitted by law, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Van Cleef & Arpels does not confirm the price of the Services until a Cost Estimate has been issued by Van Cleef & Arpels.

While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the Services detailed on Van Cleef & Arpels website and Customer Service Policy are as accurate as possible, to the extent permitted by law, Van Cleef & Arpels does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.

You should carefully check all details of the Cost Estimate and these Conditions of Service before placing your Service Order.

This Cost Estimate will be valid for the period set out in the Cost Estimate, after which it will automatically become null and void if you do not accept it within that time period and you will be deemed to have not accepted the Cost Estimate.

Once you have received and reviewed the Cost Estimate, you are required to formally accept the Services listed in the Cost Estimate in order for Van Cleef & Arpels to proceed with your Service Order. As part of such acceptance, you confirm that you authorize Van Cleef & Arpels to immediately proceed with any repair Service requested. To place and validate your Service Order, you will need to send us an email (or a mail or contact the Client Relations Center) indicating the Service interventions that you wish to order and the corresponding total amount.

By approving the Cost Estimate, you accept that Van Cleef & Arpels performs the interventions corresponding to the requested Services and acknowledge the existence of a binding contract obligating you to pay the amount due for said Services.

If you do not accept the Cost Estimate or these Conditions of Service, or if we do not hear from you on the Cost Estimate within 2 months, Van Cleef & Arpels will not perform any repair Service and will send back the product unrepaired to the shipping address you provided on the Service Request Form.

Notwithstanding anything to the contrary provided for herein, Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, Van Cleef & Arpels may refuse, terminate or cancel your Service Order if there is an on-going dispute concerning payment of a prior order or if Van Cleef & Arpels suspects that you have violated these Conditions of Service.

If, for technical reasons, Van Cleef & Arpels determines before proceeding with the Service that the cost of the repair will exceed the price of the estimate you validated, we will send you a new Cost Estimate for your approval or rejection. The process for acceptance of the revised Cost Estimate will be as per the original Cost Estimate. 

Shipping Policy

If you wish to order Services via the Service Channels, you may send us your product pursuant to the process outlined below.

You can request a Shipping Kit from the Client Relations Center and send us your product via our “Selected Carrier” using a pre-paid label, if applicable.

Once you have received the Shipping Kit, comprising a Service Request Form, shipping guidelines (the “Shipping Guidelines”), a product box, an outer box/envelope and a pre-printed return label (collectively the “Shipping Kit”), please:

(1)     Include the duly completed and signed Service Request Form, the Van Cleef & Arpels product and all its accessories in the product box, and a copy of the International Guarantee or a valid proof of purchase, as applicable, and all other documents in the outer box/envelope,

(2)     Seal the outer box/envelope and affix the pre-printed return label, and

(3)     Send back the outer box/envelope to Van Cleef & Arpels Service Center as indicated in the Shipping Guidelines. 

For security reasons, the Shipping Kit outer boxes will be unbranded.

The product box (the "Box") in the Shipping Kit is provided by us to the customers for the purpose of shipping the creation to us, and is the property of us. You may not use the Box for any purpose other than shipping the creation to us, nor transfer the Box to any third party. When you cancel your Service Order after receiving the Shipping Kit, please return the Box to us following procedures (2) and (3) above.

If you send us your product by your own means with the carrier of your choice, or with our Shipping Kit but without using our pre-paid label, you shall bear any and all risks associated therewith and Van Cleef & Arpels will not be held liable in case of loss, damage, theft or any other deterioration of your product during transportation to the Van Cleef & Arpels Service Center, or for any costs associated with the shipping of your product (including without limitation administrative, handling, delivery, insurance or return costs).

You must keep a proof of shipment. Only products received by the Van Cleef & Arpels Service Center will be eligible for the Service, in accordance with these Conditions of Service.

Once the Service has been performed by Van Cleef & Arpels in accordance with the Cost Estimate that you validated, and after receipt of your payment in full, Van Cleef & Arpels will then send the repaired product (together with your guarantee card if any) back to the shipping address you indicated on the Service Request Form. Delivery costs are complimentary and Van Cleef & Arpels insures parcels while transit until they are delivered to you.

Please note that you can only change the shipping address to where the repaired product will be returned before placing your Service Order, but not afterwards.

We only accept Service Orders for delivery to Australia. Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels) or PO boxes. For further information, please contact the Client Relations Center.

Payment

We accept payment via BPay. If necessary, we may require additional information, including specific forms of identification.

The full amount of your Service Order will typically be invoiced to you once the servicing of your product has been completed. Please make sure you pay the full amount indicated on your invoice using the related BPay Biller Code and Reference. 

Van Cleef & Arpels will ship back your product only after receipt of your payment in full. If you do not pay the full amount of the Cost Estimate within 3 calendar months of us notifying you, and if we do not hear from you after making reasonable attempts to contact you using the contact details you have provided to us, we may sell or, acting reasonably, otherwise dispose of your repaired product in our discretion. We will apply the proceeds of any sale of disposal in the first instance to the satisfaction of the amounts outstanding by you and the costs of exercising the right of sale (including any storage charges we have incurred); and any balance of the proceeds of the sale will be returned, where possible, to you.

Delivery; Delay; Cancellation

Any delivery term communicated to you is only an estimate, and is not binding on Van Cleef & Arpels. Van Cleef & Arpels shall not be liable for any damage resulting from any modification to the delivery term. Van Cleef & Arpels will inform you as soon as possible of any modification to the delivery term.

In the event that Van Cleef & Arpels needs to cancel a Service Order due to exceptional circumstances, all payments received from you for Services shall be reimbursed to you by Van Cleef & Arpels, without undue delay and to the extent possible in the original form of payment used for the initial transaction (otherwise we will contact you to arrange reimbursement), no additional fees or penalties will be assessed against you, you shall not have any claims against Van Cleef & Arpels, its agents, affiliates and employees, and neither party shall have any further obligation to the other. 

Invoices

Following payment of your Service Order, you will receive an invoice to your delivery address – together with your product. You may request a copy of your invoice within twelve (12) months after payment by calling the Client Relations Center (telephone number indicated on the Website), subject to providing proper identification.

Limitation of Liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the Services and Service Channels, whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Service limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. These Conditions of Service are to be read as being subject to any such laws, subject to the preceding sentence, our aggregate liability to you under these Conditions of Service for any Service Order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages, shall in no event  exceed one hundred percent (100%) of the price of the Service in your Service Order.

In the event that you sent us your product at your costs, by your own means with the carrier of your choice, or with our Shipping Kit but without using our pre-paid label, you shall bear any and all risks associated therewith and Van Cleef & Arpels cannot be held liable for any risks and costs associated with the shipping of your product (including without limitation administrative, handling, delivery, insurance or return costs), or in case of loss, damage, theft or any other deterioration of your product during transportation to the Van Cleef & Arpels Service Center.

International Van Cleef & Arpels Guarantees

Please note that only some selected product lines are covered by the applicable Van Cleef & Arpels International Guarantee. For more information, please refer to the applicable Van Cleef & Arpels International Guarantee on the Platform or via our Client Relations Center.

If your product is currently subject to a valid sales guarantee, the terms of such guarantees will apply as well.

In addition, your mandatory legal rights under the applicable law governing the provision of Services are not affected by these Conditions of Service.

General Provisions

If any provision, or part of a provision, of these Conditions of Service is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Service shall be unaffected and shall continue to be fully valid, binding and enforceable.

These Conditions of Service (and associated terms incorporated by reference) together with any statutory guarantees that cannot be excluded by law constitute the entire agreement between you and us in relation to the order of Services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Service which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Service will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms.

Governing Law

This agreement is governed by and is to be construed under the laws in force in New South Wales, Australia.

Dispute Resolution

Any dispute arising out of or in connection with this agreement including any question regarding its existence, validity or termination must be referred to arbitration. The arbitration shall be held in New South Wales, Australia, in the English language, with a single arbitrator appointed by both parties.

The parties must agree on the appointment of an arbitrator within 14 days of the referral. If the parties cannot agree on the appointment of an arbitrator, the appointment will be made by the President of the Law Society of New South Wales. The dispute shall be determined according to the laws of New South Wales, Australia.

This clause will survive termination of this agreement and is subject to any rights you may have under the Australian Consumer Law which cannot be excluded or modified.

Contact us

If you have any questions or comments about these Conditions of Service, or matters generally (including any complaints), please contact us at the address provided below.

Van Cleef & Arpels Client Relations Centre client.relations.au@vancleefarpels.com

+61 1800 983 228  

PRIVACY POLICY

Last updated: MAY 2019

About Van Cleef & Arpels SA and this Privacy Policy

Van Cleef & Arpels, branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland. In this Privacy Policy, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels, branch of Richemont International SA at the registered address above, our affiliates and our boutiques.

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you visit a Van Cleef & Arpels boutique, contact the Van Cleef & Arpels concierge by telephone or email, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

Where we offer our products for sale online or by phone through the Van Cleef & Arpels Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.  

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

Information you provide to us and how we use it

Personal information means information that is recorded electronically or otherwise and can be used to identify a person or reflect a person’s activities if used separately or in combination with other information.

We collect personal information from you as detailed below:

·              To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit basic personal information about yourself (including your name, gender and address, date of birth, e-mail address and telephone number). We may also collect the digital identification information (including system account number, IP address, email address and relevant password and password protection answers). By entering your details in the fields requested and registering with us, you enable Van Cleef & Arpels to provide you with the services you select;

·              When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information (including bank account detail).  In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a [Brand] boutique or contact the Van Cleef & Arpels concierge by telephone.  Please note that phone calls will on occasion be recorded for security, training and development purposes;

·              If you choose to interact with [Brand] via a social media platform or other third party service, we will collect the information you have provided to us through that platform;

·              We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and

·              We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

Sensitive personal information means information that, if leaked, illegally disclosed or abused, may harm personal and property safety, and easily cause damage to personal reputation or health or discrimination. We will collect the following sensitive personal information: such as your financial information (including transaction records), facial recognition features, individual identification information, digital identification information (including platform account number, account nickname, email address, relevant password, password protection questions/answers), and other information (including contact list, personal telephone number, mobile number, marriage status, communication records, chat history, tracking, browsing history and geographical location).

We will use the information we collect from you to:

·              Manage and fulfil purchase and repair orders, facilitate delivery, refund, and to provide after-sales services;

·              Manage our accounts and records;

·              Deal with your enquiries and requests;

·              Send service related communications, including announcements and administrative messages such as order confirmation;

·              Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;

·              Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);

·              Conduct market research so that we can continuously improve the services we provide to our customers;

·              Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and

·              Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.

·              Conduct indirect and/or direct user profiling for the purposes of improving the services we provide to our customers and, where we obtain your consent, sending you marketing information on our products and services which may be of interest to you (please see the “Your choices” section below for further information about how you can control these updates).

Cookies and other information that we automatically collect

Like most platforms, Van Cleef & Arpels logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.

What is a cookie?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

·              First party cookies, served directly by Van Cleef & Arpels to your computer or mobile device. They are used only by Van Cleef & Arpels to recognise your computer or mobile device when it revisits our Platform.

·              Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Van Cleef & Arpels uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.

What cookies does Van Cleef & Arpels use?

The Platform serves only the following types of cookies to your computer or mobile device:

Type of Cookie / Purpose

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

Functional Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.

For example, some of these cookies enable visitors to specify language, product or other platform preferences.

Performance Cookies

These cookies are used to collect information about how visitors use our Platform.

The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.

We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.

They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.

Social Cookies

These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

How to control or delete cookiesFurther detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool to control your cookie preferences.

We use non-essential cookies on the basis of your consent. You have the right withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.

You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).

IP addresses

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type, ,. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.

About Advertising

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

Location services

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

Sharing your information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

·              we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled Information you provide us and how we use it. We will use reasonable efforts (e.g., through contractual arrangements and regular reviews of security impact assessments) to ensure that the third parties have adequate data security measures in place to protect your personal information;

·              we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and

·              we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

International transfers

Information we collect may be transferred to, stored and processed in Hong Kong, Switzerland and European Union in accordance with local laws or in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities, including [locations of key third party service providers for China data. For the countries and territories of our affiliated group companies located outside of China, please visit https://www.richemont.com/group/locations.html. Some of the third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

Your choices

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Van Cleef & Arpels marketing e-mails. Should you wish to cancel your account or otherwise unsubscribe from our Platforms, unless local legislation requires a different retention period, we will delete your information within a reasonable period (subject to any local law requirements) upon receipt of your request.

Children

The Platform is not directed at anyone who we know to be under the age of 14, nor do we collect any personal information from anyone who we know to be under the age of 14. If you are under the age of 14, you should not use the Platform and should not submit any personal information to us.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

client.relations.asia@vancleefarpels.com

50, chemin de la Chênaie, CP30 1293 Bellevue, Geneva, Switzerland

WEBSITE TERMS & CONDITIONS

Last updated: September 2016

About Van Cleef & Arpels and these Terms of Use

Van Cleef & Arpels, a branch of Richemont International SA has its registered offices at 8, Route des Biches, CH-1752 Villars-sur-Glâne, Switzerland.  The Platforms are owned and edited by Van Cleef & Arpels.

These Terms of Use govern your use of Van Cleef & Arpels websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to the head office of Van Cleef & Arpels at the registered address above and its affiliates.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use.  If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform. 

Updates to these Terms of Use

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.

About our hosting services

Hosting Services for our website is provided by Richemont International SA in Switzerland.

Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our privacy policy

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.

Van Cleef & Arpels e-Boutique – Conditions of Sale

Customers purchasing products online or by phone through the Van Cleef & Arpels Client Relations Centre must read the Conditions of Sale, which will govern the terms and conditions of any such purchases. The provisions entitled "Limitation of liability" below do not cover the sale of products online of over the phone and please refer to the Conditions of Sale for the relevant exclusions and limitations of liability.

Use of materials on the Platforms

Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Van Cleef & Arpels Material in any way for any public or commercial purposes. Furthermore, Van Cleef & Arpels Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Van Cleef & Arpels Material will automatically terminate and any copies made of Van Cleef & Arpels Material must be immediately destroyed. Any unauthorised use of Van Cleef & Arpels Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Your submissions and unsolicited communications

This section concerns communications sent to Van Cleef & Arpels. It does not concern the communication of personal information to Van Cleef & Arpels in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality creations including jewelry, high jewelry and watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’ creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Van Cleef & Arpels may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.

Limitation of liability

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’s Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.

Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Van Cleef & Arpels and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

Trademark notice

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Copyright notice

All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

Links & linking

The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.
Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.

Termination and suspension

You agree that Van Cleef & Arpels may terminate or suspend your access to and use of the Platforms if Van Cleef & Arpels  reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef & Arpels, its affiliated companies or any third party, with or without notice to you. You agree that Van Cleef & Arpels may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Van Cleef & Arpels will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

General provisions

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’s products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by Van Cleef & Arpels of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use.  Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

client.relations.asia@vancleefarpels.com

2, rue du Quatre-Septembre, 75002 Paris, France

CREDITS

Conception and design
Area 17

Development
AKQA

Content design
Area 17
Digital Prod
Mazarine
Lasco
Super Lover
Agence WEWE
Agence Extrême
Agence Ôpos
Agence Anais Concept
Agence Chez Voltaire

Fonts
Milieu Grotesque
Linotype

Editorial - High Jewelry
Joosnabhan

Translation 
Datawords
Corporate Editions

Video production
BETC
I-réel
Iena production
Walter films

Photographers
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels
Olivia Bee © Van Cleef & Arpels
Erik Madigan Heck © Van Cleef & Arpels
Valérie Belin © Van Cleef & Arpels

Photographers – Boutiques

Americas
Olivier Blouin
Geneviève Garrupo
John Reilly
Ken Hayden
Richard Cadan
George Pimentel
Andrew lateille
Alex Nye

Asia-Pacific
Mana-Ka - Jimmy Cohrssen
RL Studio – Rikki Li
Studio Box - Dong Kyun Park
Sungho Park
Chow Tzy Foong

Europe
Michael Campi
Eric Laignel
Giuliano Berarducci
Julien Millet
Kalory

Japan
Nomura Kogei - Makihiko KUMEBAWA
Daisuke Murakami
Nakasa & Partners – Takeshi Nakasa

Middle East
GECKO MEDIA FZ LLC - Karl Jeffs
Analog production – Alexander Gresser 

Illustrators & Artists
Charlotte Gastaut
Aurore de la Morinerie
Lorenzo Mattotti
Alexandre Benjamin Navet
Guiseppe Basile

High Jewelry
Patrick Gries © Van Cleef & Arpels
Sonia Sieff © Van Cleef & Arpels

All content in this website unless otherwise specified is © Van Cleef & Arpels – All rights reserved

VAN CLEEF & ARPELS SINGAPORE DISTANCE SALES FROM RETAIL BOUTIQUES CONDITIONS OF SALE 

1. GENERAL

The following terms and conditions and any other related rules that are adopted by Van Cleef & Arpels and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Richemont Luxury (Singapore) Pte. Ltd., 501 Orchard Road, #12-01 Wheelock Place, Singapore 238880 (“Van Cleef & Arpels”, or referred to herein as “us”, “our” or “we”) by e-mail or phone at a distance via the relevant retail boutique of Van Cleef & Arpels (together the “Van Cleef & Arpels Boutique”).

These Conditions of Sale are applicable to any order placed through the Van Cleef & Arpels Boutique. If you refuse to accept these Conditions of Sale, you will not be able to order any Van Cleef & Arpels products from the Van Cleef & Arpels Boutique. Sales concluded through Van Cleef & Arpels authorized retailers are not subject to these Conditions of Sale.

In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the Van Cleef & Arpels Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference (and are available here: https://www.vancleefarpels.cn/cn/en/others/legal-page.html).

The Conditions of Sale and Privacy Policy may be updated at any time by us without notice.

2. PURCHASING ELIGIBILITY

Only individuals (and not legal entities) who (a) have legal capacity to enter into contracts and (b) have a shipping address in the country or countries listed in Clause 12 may order products through the Van Cleef & Arpels Boutique. If you are under the age whereby you have full legal capacity to lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.

By placing an order through the Van Cleef & Arpels Boutique, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Van Cleef & Arpels products or purchase Van Cleef & Arpels products for commercial purposes or any other commercial benefit.

3. PRODUCT AVAILABILITY; QUANTITY

Quantity limits may apply in relation to certain products. Van Cleef & Arpels further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

4. ORDERS

In order to place an order, the Van Cleef & Arpels Sales Associate will discuss the process with you over the telephone or by e-mail.

Notwithstanding anything to the contrary provided for herein, Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Van Cleef & Arpels may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Van Cleef & Arpels suspects, in its sole discretion, that you have engaged in fraudulent or

grey market activities or have otherwise violated these Conditions of Sale or the policies incorporated herein by reference.

5. PRICES, TAX AND SHIPPING COSTS

All prices quoted by the Van Cleef & Arpels Boutique are in Singapore Dollars.

Van Cleef & Arpels reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs quoted by the Van Cleef & Arpels Boutique, at the time Van Cleef & Arpels provides you with a Confirmation of Order, will be honored by Van Cleef & Arpels.

Actual shipping costs and applicable taxes, if any, will be reflected on your payment page before you are asked to confirm and place your order and will also be reflected in the Confirmation of Order. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.

Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

6. PAYMENT

We accept the methods of payment offered through the Van Cleef & Arpels Boutique.

We offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.

When paying by payment link, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Van Cleef & Arpels Boutique your credit/debit card number and your three or four digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Van Cleef & Arpels, you will need to contact your card issuer directly to solve this problem.

In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Van Cleef & Arpels, at which point in time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase Van Cleef & Arpels products through the Van Cleef & Arpels Boutique, you expressly authorize Van Cleef & Arpels to perform security checks, where Van Cleef & Arpels deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your

identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

7. REVIEW AND CONFIRMATION

In the case of an order being placed through the Van Cleef & Arpels Boutique, the Van Cleef & Arpels Sales Associate will verbally ask you to confirm the details of your order.

8. ACKNOWLEDGMENT OF ORDER

Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order and your payment (“Acknowledgement of Order”). This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Van Cleef & Arpels will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgment of Order. Please carefully review these Conditions of Sale upon receipt.

9. CONFIRMATION OF ORDER

Upon shipment of your order, following completion by Van Cleef & Arpels of its anti-fraud, security and related legal checks, Van Cleef & Arpels will send you in writing (by email or otherwise) a written confirmation (“Confirmation of Order”). The written Confirmation of Order constitutes the acceptance of your order by Van Cleef & Arpels and indicates the existence of a binding sales contract.

10. PROOF OF AGREEMENT

The Acknowledgment of Order and Confirmation of Order that are sent to you are deemed to be received when you are able to access them.

The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Van Cleef & Arpels Boutique will be proof of a binding agreement between you and Van Cleef & Arpels.

11. COMPLIMENTARY SERVICES

Engraving or embossing may be available on a selection of products. Belt adjustment, may be available on a selection of leather belts. If you wish to have your product engraved, embossed or adjusted, please provide the details to the Van Cleef & Arpels Boutique.

Van Cleef & Arpels reserves the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to Van Cleef & Arpels policies.

Personalized products cannot be returned to Van Cleef & Arpels for refund or exchange.

12. SHIPPING POLICY

We only accept orders for delivery to addresses in Singapore. Please note that Van Cleef & Arpels does not ship to military or certain restricted areas, PO boxes, or hotels.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the Van Cleef & Arpels Boutique for more information. Van Cleef & Arpels will inform you by email or by telephone when the product is ready for pick-up at the boutique.

If you order several products, Van Cleef & Arpels will ship the order only once all products are available (no partial shipments).

We will use commercially reasonable endeavours to deliver the products, or to ensure the delivery by our third party shipping provider, on the estimated delivery date mentioned in your order.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Please note that it is always subject to receiving your full payment.

13. DELIVERY

We will require a handwritten or electronic signature by you, or an adult acting on your behalf, to confirm the delivery of each Van Cleef & Arpels product, at which point responsibility for your purchased goods passes to you.

14. INVOICES

When ordering products through the Van Cleef & Arpels Boutique, you will receive, as the buyer, an invoice that will be sent to you in writing (to your email address as a .pdf attachment or otherwise). You may also at any time later request an invoice by calling the Van Cleef & Arpels Boutique. Van Cleef & Arpels may request that you provide proper identification as a condition to comply with such request.

In order to ensure your satisfaction, you may return Van Cleef & Arpels products in accordance with the return and exchange policy set forth below. Returns of Van Cleef & Arpels products that are not in compliance with the conditions and timeframes set forth below may be rejected by Van Cleef & Arpels and will be sent back to you.

15. RETURN POLICY

15.1. Return Period

Van Cleef & Arpels allows you to return in the country or countries listed in Clause 12, Van Cleef & Arpels products purchased through the Van Cleef & Arpels Boutique within thirty (30) days from the day you received your product, subject to the further terms and conditions set forth below.

15.2. Return Process

To return a product to a Van Cleef & Arpels retail boutique, please call the Van Cleef & Arpels Boutique for details of their returns process (first to confirm the appointment with your selected Van Cleef & Arpels retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.

15.3. Condition of Returned Products

Van Cleef & Arpels will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Van Cleef & Arpels products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. Van Cleef & Arpels will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Perfume bottles that have been used or opened cannot be returned.

Personalized products cannot be returned to Van Cleef & Arpels for refund or exchange. This includes, without limitation, products that have been engraved or embossed, that have been adjusted.

If you have received free items as part of your order, they must be returned with the products.

Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Van Cleef & Arpels to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Van Cleef & Arpels will refuse the return, and the products will be sent back to you. If the returned product satisfies Quality Control (QC), Van Cleef & Arpels will proceed with the applicable refund or exchange.

Failure to comply with the return process above or the return conditions will entitle Van Cleef & Arpels to refuse the returned product and send it back to you, at your own cost.

15.4. Refunds

You may return a product purchased through the Van Cleef & Arpels Boutique for refund, provided that the return complies with these Conditions of Sale.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the Van Cleef & Arpels Product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.

If the return complies with these Conditions of Sale, Van Cleef & Arpels will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Van Cleef & Arpels Boutique.

15.5. Exchanges

You may return a product purchased through the Van Cleef & Arpels Boutique for exchange with another Van Cleef & Arpels product, provided that the return complies with these Conditions of Sale.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

16. MANUFACTURER’S GUARANTEE

Van Cleef & Arpels is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the Van Cleef & Arpels International Guarantee. If you wish to repair a product covered by the Van Cleef & Arpels International Guarantee, please refer to the Van Cleef & Arpels International Guarantee, and call our Van Cleef & Arpels Boutique for more information.

If you receive a product that is covered by the Van Cleef & Arpels International Guarantee and seems to have defects originally caused by Van Cleef & Arpels (originally defective), please return it to Van Cleef & Arpels in accordance with the return process above.

17. LEGAL GUARANTEE

In your capacity as consumer, you may have legal rights under Singapore law governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale.

18. REPAIRS

For any repair inquiries relating to a product ordered online, please contact our Van Cleef & Arpels Boutique.

19. ACCURACY OF PRICING, PRODUCT DESCRIPTIONS

While Van Cleef & Arpels endeavours to verify the accuracy of any information it provides, in advertisements or catalogues or as provided by the Van Cleef & Arpels Boutique, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Van Cleef & Arpels does not confirm the price of a Van Cleef & Arpels product until an Order Confirmation has been issued by Van Cleef & Arpels, indicating the existence of a binding sales contract.

20. FINAL PROVISIONS

Information and complaints. In case of any inquiry or complaint please contact our Van Cleef & Arpels Boutique on the telephone number and email address provided.

Entire Agreement. The Conditions of Sale, including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and Van Cleef & Arpels regarding your purchase of Van Cleef & Arpels products through the Van Cleef & Arpels Boutique, and supersede any prior conditions of sale.

Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.

21. GOVERNING LAW

These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore.

22. JURISDICTION

The courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or in connection with these Conditions of Sale.

Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

VAN CLEEF & ARPELS AUSTRALIA DISTANCE SALES FROM RETAIL BOUTIQUES CONDITIONS OF SALE

Last updated: April 2020

About Van Cleef & Arpels and these Conditions of Sale

These Conditions of Sale apply to any sales of Van Cleef & Arpels products or services that you may order from Richemont Australia Pty Limited by e-mail or phone at a distance via the relevant retail boutique of Van Cleef & Arpels (together the “Van Cleef & Arpels Boutique”).

Richemont Australia Pty Limited has its registered offices at Level 8, 74 Castlereagh Street, Sydney NSW 2000, Australia (Van Cleef & Arpels and "we", "us" and "our"). Our ACN number is 003 432 504.

In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the Van Cleef & Arpels Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference (and are available here: https://www.vancleefarpels.cn/cn/en/others/legal-page.html). By placing an order, you agree to be bound by the Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Retail Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Retail Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

Updates to these Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in Australia, may order products through the Retail Boutique. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale. Global Conditions of Sale Template 2

By placing an order through the Retail Boutique, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product availability & quantity

All orders placed through the Retail Boutique are subject to availability and acceptance of such orders by us. We can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Personalized services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please let us know.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

Order Process

In the case of an order being placed through the Retail Boutique, the Sales Associate will walk you through the order process and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.

Prices, taxes and shipping costs

All prices quoted by the Retail Boutique include QST but exclude shipping costs and other taxes unless otherwise stated.

Sales, use or other taxes will vary based on the location to which products are being shipped.

Shipping costs, if any, are described in the Shipping Policy below. Shipping costs will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options. Global Conditions of Sale Template 3

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Retail Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Retail Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.

Payment

We accept the methods of payment offered through the Van Cleef & Arpels Boutique.

We offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.

We accept the methods of payment identified as part of the order process via the Retail Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.

All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions. Global Conditions of Sale Template 4

Acknowledgement of Order

Once you have made your choice and your order has been placed through the Retail Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Retail Boutique promptly.

These Conditions of Sale will be provided to you when we acknowledge your order.

Shipping Policy

We only accept orders for delivery to the country or countries that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, please contact the Retail Boutique.

Boutique pick-up may be offered, free of charge, to certain locations. Please call the Retail Boutique for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments, unless otherwise communicated to you).

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Retail Boutique, you may be able to choose a specific delivery date as available on the Retail Boutique. Any such specific delivery date remains subject to our confirmation. Global Conditions of Sale Template 5

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Retail Boutique to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Van Cleef & Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call our Retail Boutique for more information.

Invoices

When ordering products via the Retail Boutique, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

Return Policy

(a) Return Period

Van Cleef & Arpels allows you to return in the country or countries listed in Clause 12, Van Cleef & Arpels products purchased through the Van Cleef & Arpels Boutique within thirty (30) days from the day you received your product, subject to the further terms and conditions set forth below.

(b) Return Process

To return a product to a Van Cleef & Arpels retail boutique, please call the Van Cleef & Arpels Boutique for details of their returns process (first to confirm the appointment with your selected Van Cleef & Arpels retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products. Global Conditions of Sale Template 6

(c) Condition of Returned Products

Van Cleef & Arpels will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Van Cleef & Arpels products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. Van Cleef & Arpels will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Perfume bottles that have been used or opened cannot be returned.

Personalized products cannot be returned to Van Cleef & Arpels for refund or exchange. This includes, without limitation, products that have been engraved or embossed, and belts or leather straps that have been adjusted.

If you have received free items as part of your order, they must be returned with the products.

Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Van Cleef & Arpels to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Van Cleef & Arpels will refuse the return, and the products will be sent back to you. If the returned product satisfies Quality Control (QC), Van Cleef & Arpels will proceed with the applicable refund or exchange.

Failure to comply with the return process above or the return conditions will entitle Van Cleef & Arpels to refuse the returned product and send it back to you, at your own cost.

(d) Refunds

You may return a product purchased through the Van Cleef & Arpels Boutique for refund, provided that the return complies with these Conditions of Sale.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the Van Cleef & Arpels Product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.

If the return complies with these Conditions of Sale, Van Cleef & Arpels will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Van Cleef & Arpels Boutique.

(e) Exchanges Global Conditions of Sale Template 7

You may return a product purchased through the Van Cleef & Arpels Boutique for exchange with another Van Cleef & Arpels product, provided that the return complies with these Conditions of Sale.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

Manufacturer’s guarantee and your legal consumer rights

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Van Cleef & Arpels Guarantee. If you wish to repair a product covered by the applicable Van Cleef & Arpels Guarantee, please refer to the applicable Van Cleef & Arpels Guarantee, and call our Retail Boutique for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Van Cleef & Arpels Guarantee.

Other than set out in these Conditions of Sale, you are not able to cancel your order or exchange the products unless agreed directly with Van Cleef & Arpels.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Retail Boutique:

(a) Gift Wrap and Packaging

All orders will be shipped with the Van Cleef & Arpels box gift wrapped in Van Cleef & Arpels special packaging, together with a Van Cleef & Arpels shopping bag (where applicable).

(b) Engravings / Embossing

Engraving and embossing may be available on specific products, and offered only through sales transactions completed through the Retail Boutique.

If you wish to have your Van Cleef & Arpels product engraved or embossed, please provide the details to the Retail Boutique. Global Conditions of Sale Template 8

Orders for personalized Van Cleef & Arpels products cannot be cancelled and personalized Van Cleef & Arpels products cannot be returned to Van Cleef & Arpels for exchange or refund.

(c) Strap Exchange / Adjustment

An Van Cleef & Arpels watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Retail Boutique. Van Cleef & Arpels watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d) Gift Note

You may personalize your order by adding a personalized note that will be printed by Van Cleef & Arpels on a gift card to be included in your order package. Van Cleef & Arpels reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Van Cleef & Arpels-logo stationery.

Repairs

For any repair inquiries relating to a product ordered through the Retail Boutique, please contact our Retail Boutique.

Product descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the in advertisements or catalogues or as provided by the Retail Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.

Limitation of liability

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Retail Boutique whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply. Global Conditions of Sale Template 9

General provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Van Cleef & Arpels Guarantee.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Australia, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale.

You may bring proceedings against us either in the courts of Australia or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.

Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below. Global Conditions of Sale Template 10

Van Cleef & Arpels Address: Level 8, 74 Castlereagh Street, Sydney NSW 2000 Phone Number: +61 1800 983 228