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    SERVICES-Vitrine-72dpi-2800x800

    Care & Services

    Van Cleef & Arpels creations are crafted from exceptional and delicate material. In this dedicated section, discover the advice and services of the Maison, to preserve their beauty and functionning.

    Care & Services

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    One or more services may be required to ensure optimal maintenance of your timepiece. Van Cleef & Arpels experts will do everything possible to ensure that all goes well . We suggest that you visit one of our boutiques for personal advice regarding our repair and maintenance services.

    Maintenance service

    The maintenance service is designed to check the general condition of the watch.

     

    The movement, water resistance (only for certified water-resistant watches), and battery (only for quartz movements) are verified.

     

    The maintenance service includes the following operations:  

    1. Opening the case
    2. Cleaning the case and bracelet
    3. Replacement of the gaskets. Replacement of the battery for quartz movements.
    4. Reassembly
    5. Performance tests (movement and water resistance)
    6. Inspection of the functionalities and aesthetics by Van Cleef & Arpels Quality Service 

     

    Recommended frequency: every two to three years.

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    Full service

    The watchmaker inspects the general condition of the watch and carries out a meticulous examination of the movement.

     

    Based on his diagnosis, defective parts are replaced, components are lubricated and necessary adjustments are made. The full service includes the following operations:

     

    1. Opening the case, disassembly and inspection of the external parts (crystals, hands…) and movement components
    2. Cleaning of the components and replacement of worn components. Battery replacement for quartz watches
    3. Reassembly and lubrication of the movement components
    4. Inspection and performance tests on the movement
    5. Replacement of the different gaskets (back gasket, crystal gasket, etc.)
    6. Polishing of case, buckle and metal bracelet. Parts in white gold and platinum are also rhodium-plated
    7. Reassembly
    8. Performance tests (movement and water resistance)
    9. Reassembly of the bracelet and clasp
    10. Inspection of the functionalities and aesthetics by Van Cleef & Arpels Quality 

    Recommended frequency: every four to five years alternating with maintenance service.

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    Battery replacement service

    The battery service includes the following operations:

    1. Inspection of the used battery and movement performance
    2. Battery replacement
    3. Replacement of the back gasket
    4. Performance tests (movement and water resistance) and necessary adjustments
    5. Inspection of the functionalities and aesthetics by Van Cleef & Arpels Quality Service

    Recommended frequency: approximately every two years.

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    Battery replacement service

    Restoration service 

    The restoration service aims to restore the original appearance and good working order of a watch. This meticulous work is carried out by expert watchmakers, and may include the manufacturing of custom-made parts if necessary. The procedure includes the following operations:  

    1. Opening the case, disassembly and inspection of the external pieces (crystals, hands…) and movement components
    2. Inspection and cleaning of each component and replacement of worn parts. If the defective component is no longer available, our artisan watchmakers may manufacture a new one, or a new movement may be fitted. Battery replacement for quartz watches.
    3. Reassembly and lubrication of the movement components (mechanical movements)
    4. Inspection and performance tests on the movement
    5. Replacement of all gaskets (back gasket, crystal gasket, etc.)
    6. Polishing of case, buckle and metal bracelet. Parts in white gold and platinum are also rhodium-plated.
    7. Reassembly
    8. Performance tests (movement and water resistance) and necessary adjustments
    9. Reassembly of the bracelet and clasp
    10. Inspection of the functionalities and aesthetics by Van Cleef & Arpels Quality Service
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    Restoration Service

    Demagnetization service

    Using special tools, our artisans demagnetize the movement and its components to restore the watch’s proper functioning

     

    A series of tests is run to verify its operating condition, followed by a quality assurance control to ensure optimal performance.

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    Demagnetization Service